08 - installation guide - quickcall client.pdf

8/10/2019 08 - Installation Guide - QuickCall Client.pdf

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QuickCallClient Installationand

Configuration Guide

Prepared By :

Cube Software Pvt .Ltd

B-8 Sector 60, Noida

Version: 4.3.0


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Installation Guide QuickCall Client

Table of Contents1. Introduction........................................................................................................................... ...........12. Hardware Requirement.....................................................................................................................13. Installation Steps......................................................................................................................... .....24. DataClient.ini....................................................................................................................................75. Quic CallClient.ini...........................................................................................................................!

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$. Introduction

QuickCallClient is the client application running at individual agent system !t has a "asic crm in"uilt to save the detailso# the caller and dispose the call a#ter its completion

". %ardware &e'uire!ent$he application is light %eight application and has #ollo%ing minimum hard%are and so#t%are re&uirement

'ard%are( - !ntel )* +ual Core 0 h. )rocessor, / B 12, *0 B '++, 3SB )ort and 3SB 'eadphone %ith echocancellation45or S!) phones only

!t is %indo%s "ased application and %orks on 7indo%s ) S) and 1"ove versions

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(. Installation Steps

$he installation steps is same #or all versions o# QuickCall Client application 9ets go through the installation andcon#iguration step "y step so that it %ill "e easier #or installation and con#iguration 7e are taking into assumption thatthe QuickCallserver application is already installed, con#igured and running

/ $o start %ith please insert the setup C+ recieved "y you along %ith the delivery material unQuickCallClientSetup #rom the Setup C+ :ou should get a %elcome screen as sho%n in the snap Click on Ne;tto proceed to ne;t step

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2. )lease go through the agreement throughly :ou should accept the agreement only %hen terms andconditions are cleared 3nless you accept the terms and condition you %ont "e allo%ed to proceed #urther Soa#ter reading the agreement, click on

immediately get ena"led Click on ne;t to go to the ne;t step else installation %ill "e terminated here

3. By de#ault QuickCallclient application %ould "e installed at the path sho%n in snap !# user %ants to change

the path then he can do so here !t is recomended to use the de#ault installation path or keep the path same#or all QuickCallclient installation in the organisation so that support activity can "e carried out easily Click onne;t to continue to ne;t step o# installation

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Installation Guide QuickCall Client". 1 summary o# the previous steps is sho%n in this step !t %ill display the path %here application %ill "e

installed and the start menu program #older %here all application shortcut %ill "e created !# every thing is ok

then click on ne;t else click on "ack to go to previous steps and recti#y the %rong in#ormation

7. $he installation %ould start as per the in#ormation provided in earlier steps $he main QuickCallClientapplication %ill "e installed at the path mentioned "y you and #e% other #ile %ill "e installed at the Cu"e$ools= #older in the system drive ?nce all #iles had "een copied and registered then it %ill display a

screen say installation in completed

!. C lick on 5inish the installation is completed

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). ,ataClient.ini

$his is a con#igration #ile #or +ataClient 1pplication $he QuickCallClient 1pplication is connection less application%here no diarect connection is "eing made #rom the QuickCall data"ase to #etch data 1ll the data"ase re&uest is#acilitated via data2anager 1pplication installed at one o# the QuickCall servers and dataClient 1pplication 9ets see%hat are the parameters availa"le #or +ataClinet 1pplication running at the clientEagent systems

- Sectiona!e

Para!ter a!e ,efault/alue

,escription

/ +ataClient +ataBase QuickCall Name o# Section created in +atamanager +e#ault isQuickCall

+ataClient 9ocal)ort +isa"led andom port to "e selected locally !# de#ined only the

de#ined port %ill "e selected #or communication %ith+ata2anager

F +ataClient emote'ost +isa"led enerally the application "roadcast #or datamanagerapplication !# any !) is de#ined then it does not "roadcast"ut connects to the de#ined !)

* +ataClient emote)ort 660F +e#ault port #or +atamanager is 660F 3nless changed indatamanager no need to cahnge here

G +ataClient esponse$ime?ut G00 +e#ault is G00 2illi Seconds and should %ork ok

6 +ataClient Query$imeout /0000 +e#ault is /0 Seconds Should %ork ok

H +ataClient )rotocol 3+) +e#ault is 3+) "ut sometimes $C) may "e re&uired

depending on the net%ork sta"ility

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*. QuickCallClient.ini

$his #ile provide in#ormation to the QuickCallClient application 'ere necessary setting is as %ell done #or $1)! 45or 5irst)arty $1)! 1pplication or other inter#aces like S!) or 'F F applications QuickCallClient application has in"uilt S!)phone 4Supported in 7indo%s ?nly and #or 'F F it uses 7indo%s 'F F $1)! driver $he ini 5ile has glo"al as %ell ascampaign %ise paramters

- GlobalSectiona!e

Global 1G2 3Ca!pai4n5ise1C2 3Bot61GC2

Para!ter a!e /alues ,escription

/ QuickClient Campaign 9ast logged in Campaign!+

QuickClient Computer !) 1ddress o# the QuickCallserver %hereQuickCallServer 1pplication is running

F QuickClient 3ser 9ast logged in agentid

* QuickClient ;tension 9ast loggedin e;tesnion enerally the computeris "ound %ith the e;tension $his should remainsame once con#iguration is done

G QuickClient $api9ine !# 5irst party $1)i is used then anme o# the $1)! !+%hich give control over its )hone #unctionality$his is used #or $1)! inter#aces

6 QuickClient $apiFline !# 5irst paty $1)! i used then name o# the $1)! !+%hich gives control over its )hone 5unctionality$his is used #or $1)! F versions 5or S!) )hone

this paramter to "e ena"led and value to "e set asSip1ctive

H QuickClient $api unning 5alseE$rue States i# $1)! status is to "e sent toQuickCallserver or not 5alse does not send thestatus and true sends the status 7ith S!) )honethis parameter to "e set to 5alse

8 QuickClient CampaignICampaign!+J

ISectionNameJ

$his is used to have customi.ed "ehaviour #oreach application +epending on the paremetersde#ined in each section, QuickCallclientapplication %ill have customi.ed "ehaviour %hencalls %ill "e routedto the agents

@ QuickClient C 1uto)ickup 0E/ /K1uto 1ns%er the call in case o# o##ering Should"e supported "y )hone used0Kmanual 1ns%er

/0 QuickClient C 2ultiple emarks 0E/ !# more than / remarks are re&uired 7e haveprovision #or remarks/Kdiaplay remarks option in QuickCallclientapplication %ith every ne% call0KSingle remark option

// QuickClient C 'ide?n2inimi.e 0E/ /K'ide the QuickCallclient to system tray icon "aron minimi.e0Ksho% it on the system application "ar



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Installation Guide QuickCall Client- Global

Sectiona!e

Global 1G2 3Ca!pai4n5ise1C2 3Bot61GC2

Para!ter a!e /alues ,escription

/ QuickClient C +ropCall?n1pplyClose

0E/ /KQuickCallclient %ill drop the call directly onapply and close "utton0Kagent may have to drop the call #irst and thenclick on apply on close

/F QuickClient C +ial/, +ial , +ialn

+e#ault )hone num"ers to "e displayed in so#t)hone ?ptions

/* QuickClient C emark/ Name o# emarks/ i# 2ultipleremarks is ena"led

/G QuickClient C emark Name o# emarks i# 2ultipleremarks is ena"led

/6 QuickClient C StopBeep1#ter

/H QuickClient C 2anual)assBreak !# manualpass is to "e treated as "reak

/8 QuickClient C 9ocal)ort 9ocal QuickCallClient port used #or e;ternalintegration !t is a $C) )ort and e;ternalapplication needto send data to this port in caseo# $C) integration

/@ QuickClient C ;ternal)ort I$C))ortJEClinkEI5ile)athJ

;ternal !ntegration 2ethod %hich can "e$C),Clink$;t 5ile on the agent desktop

0 QuickClient C ;ternal1ppl 1pplication to launch %hen QuickCallclient starts

/ QuickClient C ;ternal5ile eturn 5ile )ath in case o# t;t 5ile integrationmethod

QuickClient C Sho%popup 0E/ $o sho% the ne% call pop up or not/Kena"led Sho% pop upKdisa"led 'ide popup

F QuickClient C 1utoClose 0E/ 0K +o not auto %rap the call/K1uto %rap up the call

* QuickClient C 1nimate)opup 0E/ 0K)op up come normally %ith no animation/Kanimate pop up like #rom top, di#ussion, etc

G QuickClient C ScreenCapture 0E/ 0Kdisa"le screen capture/Kena"le screen capture

6 QuickClient C 1utoSo#t)hone 0E/ 0Kdisa"le so#t phone to open automatically/Kenal"e so#t phone to open automatically

H QuickClient C 'ide ;plorer 0E/ 0Kdo not hide e;plorer %ith every apply and close/K'ide e;plorere %ith every apply and close

8 QuickClient C 9ogin3 9 1ny 3 9 to "e launced %hen QuickCallclientlogges in

@ QuickClient C ?##ering3 9 1ny 3 9 to "e launched %ith Ne% call comes


08 - installation guide - quickcall client.pdf

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