1-1

Introductions and Course Overview

Lesson 1

1-2

Lesson 1 Overview

1.1 Introductions1.2 Course overview1.3 Training objectives1.4 Participant workbook1.5 Housekeeping

1-3

Introductions

• Your name• Where do you work?• Experience with the utility process?• Expectations for this course?

1-4

Course Overview

8:30 AM – 9:00 AM Introductions and Course Overview9:00 AM – 10:15 AM Utility Conflict Concepts

10:15 AM – 10:30 AM Morning Break

10:30 AM – 11:45 AM Utility Conflict Identification and Management

11:45 AM – 1:00 PM Lunch Break

1:00 PM – 1:20 PM Database Approach to Manage Utility Conflicts

1:20 PM – 2:20 PM Hands-On Utility Conflict Exercise Part I

2:20 PM – 2:35 PM Afternoon break

2:35 PM – 3:35 PM Hands-On Utility Conflict Exercise Part II3:35 PM – 3:45 PM Wrap-Up

1-5

Training Objectives

• Review concepts related to the management of utility conflicts within the project development and delivery process

• Describe the process to develop and maintain utility conflict matrices

• Review reporting options when using a database to manage utility conflicts

• Identify utility conflicts on sample design sheets

• Develop utility conflict resolution strategies

1-6

Participant Workbook

• Section A: Course overview• Section B: Instructor materials• Section C: Participant handout• Section D: Utility Conflict Matrix Update

Process• Section E: Utility Conflict Matrices• Section F: Sample project files• Section G: Selected database lookup tables• Section H: Course forms

1-7

Housekeeping

• Make course time as productive as possible– Turn off cell phones– Return from breaks and lunch on time– Stay on task during activities

• Ask questions• Use sign-in sheet• Use course feedback form• Miscellaneous