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24th August’ 2012

CSC SchemeCSC Scheme

Setting up of 6626 Common Services Centers in Rajasthan

"The Government of Rajasthan would leverage Information & Communication Technology (ICT) not only as a tool for improving governance and employment opportunities, but also more significantly as a means to enhance the quality of life & bridging the socio-economic divide in the state."

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State e-Governance Vision

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• Focus on Services, especially G2C– Business Process Reengineering & Change Management– Creation of Service Delivery Platform

• Capacity Building

• Emphasis on Public Private Partnerships

• Sharing of common infrastructure & software, using interoperable standards

Strategy to Realize Vision

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Institutional Framework- in place as per GoI guidelines

• Utilization of up to 3% plan funds by all government departments for e-Governance.

– Impact: Rs 296 Crores in FY12-13 for e-Governance

• All government departments to identify and roll-out e-service delivery of minimum two G2C services.

• Policy for use of shared infrastructure

– Core NeGP infrastructural elements to be mandatorily shared across the state to deter departments create their own DCs, WANs, Kiosks etc.

• IT skills have been made mandatory for recruitment to the post of LDC and stenographers in State government.

• Incentive on obtaining RSCIT

• Rajasthan Guaranteed Delivery of Public Services Act, 2011

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Major Policy DecisionsMajor Policy Decisions

• Objective– All Government services should be available to the common man in his

locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability

• Number of Proposed CSCs– In India

• 1,00,000 Common Services Centers

– In Rajasthan• 6626 Common Service Centers• 1 CSC covers 6 villages i.e. 1:6

• CSC would be equipped with minimum required IT Infrastructure and would also have broadband Internet connectivity (256 Kbps).

CSC - SchemeCSC - Scheme

State Designated Agency

(SDA)

: RISL ( Rajasthan Info Service Ltd)

District e- Governance

Society (DeGS)

: Maneuvering arm of SDA in respective districts.

Service Centre Agencies

(SCAs)

: 1. CMS Computers Ltd. for 4055 CSCs in 4

Divisions. (Ajmer, Kota, Jaipur, Udaipur)

2. Vakrangee Software Ltd. for 2571 CSCs in 14

districts of 3 Divisions. (Bikaner, Bharatpur,

Jodhpur)

Village Level Entrepreneurs

(VLE)

: As per mandate VLE is to be WOMEN

entrepreneur being selected by the SCA concerned

through advertisement and campaign in rural

Rajasthan. However it has been relaxed since

November’2010.

Project Management : CSC-SPV, GoI

CSC STRUCTURE IN RAJASTHANCSC STRUCTURE IN RAJASTHAN

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• 3614 operational for B2C services out of which appx 2000 CSCs started

delivery of G2C services.

• Remaining CSCs require BSNL connectivity

• 38 lacs transactions in last FY (11-12)

• 825 CSCs with more than 200 transactions per month

• 25 services (17 G2C and 8 B2C) currently offered (other than SCA)

Operational CSCsOperational CSCs

• State Government is running e-Mitra portal (www.emitra.gov.in) for delivery of G2C services.

• For monitoring of operationalisation of CSCs across all stakeholders, www.cscmis.emitra.gov.in is used

• E-Mitra portal is the common interface portal based on Prepaid mechanism.

• All the G2C services are delivered in state through e-Mitra portal.

• Service = Application + Payment– Typically.– Resulting in a Receipt or Digital delivery

• Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk financially more viable, we encourage Business to Citizen (B2C) services as well.

SERVICESSERVICES

CSC Services ( G2C & B2C )S.No. G2C Services B2C services

1 Utility Bill Payment : Electricity (DISCOMs) & Water (PHED)

Utility bill payments: Landline and Mobile (BSNL)

2 Digitally signed certificates for caste, bonafide, income and solvency.

Utility bill payments Airtel, Reliance, Tata, Idea, MTS etc. (12 districts)

3 Online applications and payments (RPSC, Panchayati Raj, PWD etc.)

Financial and Insurance services: ICICI (Churu, Jaipur, Jodhpur, Nagaur)

4 Request copies of answer sheets (Board of Secondary Education)

Online LPG gas booking (Jodhpur)

5 NREGS Services DTH recharge Tata Sky, Big TV, Dish TV (many districts)

6 Digitally signed copies of Land Records (Niwai, Tonk) RSRTC roadways online ticketing (Bharatpur, Jaipur) ** (in selected districts)

Pre-paid mobile recharge Airtel, Reliance, Tata, Idea, Vodafone, BSNL etc. (many districts)

7 Collection of dues/fees for Rajasthan Housing Board (Jodhpur)

8 Application for PAN card (Jodhpur)

9 Application for Ration card (Alwar, Dausa, Jaipur)

10 Application for eGram services (EG1/2) (Churu, Dausa etc.)

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ROAD AHEAD

• Additional 3012 CSCs to be operational

• Significantly boost rural kiosks by adding new services:– Replication of digitally signed copies of land records throughout the state– Municipal services: Birth, Death, Marriage certificates etc.– Transport services: Application for learner’s license and payment of

taxes/dues

• Increase the total services from current 25 to 91

– Including 27 eDistrict and 38 SSDG Phase 1 services

• CSCs to be housed in BNRGSKs

Operational CSCs

Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

BNRGSK (IT enabled building) are being set up with solar power backup at all Panchayat Samitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and other important facilities such as:

•Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office•Collection of important data•Networking of Block level offices•Latest progress & Updates of various schemes•Banking counters at panchayat level•Cheap rent @ Rs.1/- per month •Availability of panchayat services

Shifting of CSCs to BNRGSK is under progress

Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

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• Urban CSC = e-Mitra– Electronic service delivery kiosks, novel state initiative for urban areas,

launched in 2002– 974 kiosks operational across the State– More than 17 lakh transactions per month.

• Introduced issuance of digitally signed certificates last year• More than 5 lakh digitally signed certificates have been issued through the CSC

and e-Mitra network• Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012.• Started applications for copies of answer sheets of BSER, Ajmer, Jul 2012• More than 30 lakh consumers served through CSC and e-Mitra network in March

2012

e-Mitra

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ROAD AHEAD

• Merge into SSDG

• Delivery of additional services on the e-Mitra platform

• Automated payments reconciliation and disbursement

• Extended integration with online payments

e-Mitra

Kiosks ( e-Mitra + CSCs) : Growth

• Success of an e-Governance implementation is truly measured by the number of citizen transactions it commands!

• We pride in our high transaction volumes!

Total Transacti

ons

(in lacs)

March 2012

April 2012

May 2012 June 2012 July 2012

30 15 18 17 20

TRANSACTIONS

Average income per kiosk

Total Number of Transactions for July’2012 = 20 Lac

S.No 3 major Services TransactionsJuly ‘2012

Commission Rate (Rs.)

Income

1 Utility Bill Payment 1460848 4/- Rs.5843392

2 Digital certificates 429649 30/- Rs. 12889470

3 RPSC 14543 10/- 145430

TOTAL Income from three G2C services 18878292

Total number of Kiosk 4588

Therefore, Average income per kiosk by G2C Services 4114/-

Centres also earning additional income from B2C services appx Rs.1500- 2000/- per month

Transactions : Growth

Challenges • Fund Transfer

– Total Revenue Collected through CSC & emitra Kiosks for the FY 11-12 is Rs. 2059 Crores

– Problem in Fund transfer in different stakeholders bank accounts

– Non availability of Banks in rural areas; Channelizing through Business correspondents activity

• Non availability of Broadband Connectivity in rural areas– Provision of V-SAT at GP & PS is under progress