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5th Meeting of ECO Postal Authorities

22-23 June 2009Islamabad - Pakistan

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Pakistan Post

Country Reportby

Fazli Sattar Khan

Additional Director General

Pakistan Post

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Sequence of Presentation

• Basic Facts about Pakistan• Pakistan Post (Historical Perspective)• Pakistan Post - An Overview• Organizational Structure• Major Services offered by Pakistan Post• Postal Services• Money Remittance Services• WU International Inbound Money Transfer

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Sequence of Presentation (cont..)

• Special Money Orders Benazir Income Support Programme (BISP)

• Military Pension Payment System• Postal Life Insurance (PLI)• Customer Care• Steps taken by Pakistan Post in the Recent Past• Compliance of Decisions of the 4th Meeting of ECO• PSC as ECO Regional Postal Training Center

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Basic Facts About Pakistan• Located in South Asia• Independence: 1947• Area: 796,095 sq kms• Population: over 160 million• Currency: Pak Rupees• Capital: Islamabad• Per Capita Income: US$10,46• Democratic form of government • Due to its location, Pakistan is of an immense strategic

importance in the South Asia

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Pakistan Post (Historical Perspective)

• Post Office Department was established under the Post Office Act 1898

• Inherited the British Postal System at the time of Independence (1947)

• Post and Telegraph bifurcated in 1962• Pakistan Postal Services Management Board was

Established in the Year 2002• Postal Services Ministry was established on

3rd November 2008

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Pakistan Post - An Overview

• Post Offices 12,343 • Population served per post office 13,000• Post Offices in Rural Areas 85 %• Employees (Regular & Part-time) 48,000• Daily Business Transactions Rs 4.7 Billion• Yearly Revenue 2007-08 Rs 6.2 Billion• Estimated Revenue2008-2009 Rs 7.5 Billion• Projected Revenue2009-2010 Rs 9.3 Billion

(US$ = PKR 80)

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Organizational Structure

Ministry of Postal

Services

Directorate General Pakistan Post

8 Circles headed by Postmasters General

2 PLI Circles headed by General Managers

Regions headed by Deputy Postmasters General

(11 Postal Regions)

81 GPOs headed by Chief Postmaster/Senior Postmasters

2600 Post Offices (Departmental)

9370 Post Offices (Extra Departmental)

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Major Services offered by Pakistan Post

• Postal Services o Letters, parcels, express mail etc.

• Remittance Serviceso Inland Money Orders , Special Money Orders (BISP,

Food Support Scheme FSS), Postal Orders, Postal Drafts, Electronic Money Transfer

• International Postal Serviceso Air Mail, Expedited Mail

Services (EMS) etc.

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Agency Functions

• Pakistan Post renders 55 Agency Functions including o Savings Bank oMilitary Pension Payment o Utility Bill Collection o Life Insurance o Provincial Tax Collection o Collection of Motor Vehicle Tax o Renewal of Driving Licenses, Arms Licenseso Printing and Sale of Agricultural Loan Pass Books etc.

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Postal Services

• Counter Automation at major stations• Over 400 million articles handled annually

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Postal Services• Track and Trace System www.ep.gov.pk• Integrated with International Postal System (IPS)

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Money Remittance Services

• Electronic Money Transfer service for foreign remittances in collaboration with Western Union

• Disbursement under Benazir Income Support Programme (BISP)

• Disbursement under Food Support Scheme of the Punjab Govt (FSS)

• Ordinary Money Order Service• Fax Money Order Service• Urgent Money Order service

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Western Union International Inbound Money Transfer

• Legal channel of inbound money transfer• System in place in collaboration with Western Union • Started in the year 2002• Initially 81 outlets were registered • Extend to 850 outlets in the year 2004• Average monthly transactions are over 60,000• Over 1400 outlets at present

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WU Transactions Growth

0

100000

200000

300000

400000

500000

600000

2002-03 2003-04 2004-05 2006-07 2007-08 2008-09 uptoApril 09

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Special Money Orders Benazir Income Support Programme (BISP)

• Project launched 23/12/2008• No. of money orders issued 4.6 million• Amount disbursed Rs 13 billion • Disbursement percentage

(upto April 2009)97%

www.bisppost.com

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Military Pension Payment System

• 1.3 million pensioners served monthly• Rs 26 billion are paid annually • System is fully computerized

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Postal Life Insurance (PLI)

• Agency Service on behalf of Ministry of Finance • A welfare scheme operated on “No Profit - No Loss” basis• Offers various Life and Group Insurance Policies

• Policy holders on 30/06/2008 325,619• PLI Reserve Fund Rs 15.079 billion • Annual Premium Income Rs 217.605 million

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Customer Care

• Customer is the King, King is to be delighted

• Online complaint/suggestion handling

• Customer Care Department • Call Centers established for customer care• UAN number (111-111-117) for major cities• Specialized training of the operators • Total Customer Care and Satisfaction

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Steps taken by Pakistan Post in the Recent Past

• Provision of motorcycles to Postmen• Provision mobile phones to Postmen • Pakistan Post Mobilink Money Order Service launched on

28th November 2008o Service offered to customers

through Mobilinko Cash handling and registration

of the clients by Pakistan Posto Technical and Backup support by Mobilink

• Special Arrangements made for Internally Displaced Persons at Mardan, North West Frontier Province

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Postal Staff College as ECO Regional Postal Training Center

• Managerial Training

o Postal Staff College Islamabad is required to be fully utilized for the managerial training of the officers of ECO member countries.

o The college is equipped and is being run by highly qualified faculty.

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Postal Staff College as ECO Regional Postal Training Center

• It is proposed that regular training courses of ECO postal officers are held at Postal Staff College on yearly basis

• Postal Staff College is in the process of preparing tailor made courses for the postal officers from ECO member states with some financial support from ECO

• We are in position to turn these capacity building courses into a regular annual exercise

• In response to the Agenda Item No. 10 of the 4th Meeting of ECO Postal Authorities at Baku on Oct 9-10 2007, Pakistan proposes that the Postal Staff College Islamabad may be declared as ECO Regional Postal Training Center as a body affiliated with ECO.

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Compliance of Decisions of the 4th Meeting of ECO

• Pakistan Post has imparted training to 132 middle grade postal managers from ECO member states at Postal Staff College, Islamabad

• Four different courses have been especially designed by the Postal Staff College for senior and middle management and submitted to ECO Secretariat

• Financial Management, Postal Rate Fixing and Costing• Quality of Service and Project Handling for Utilization of

Quality of Service Fund• Human Resource Management • UPU and International Mail

It is for the member administrations to nominate officers

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Compliance of Decisions of the 4th Meeting of ECO

• Common stampso Common stamp was issued on

11th March 2009• Enhancement of Role of Private Sector

o MOU signed between Pakistan Post and SpeedEx courier o Pakistan Post to book, transmit and deliver SpeedEx mail

on commission • Following services have been outsourced

o Franchise Post office, Mail Motor Contracts, Security, Sanitation

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Compliance of Decisions of the 4th Meeting of ECO

• Publicizing on ECO Postal Websiteo The relevant information regarding Pakistan Post

on the topics of common interest including training facilities, training schedules, the achievements in Information and Communications Technologies (ICTs) etc. have been put in place

• Common Philatelic Exhibition o Pakistan Post will be privileged to hold philatelic

exhibition and will happily participate in such exhibitions arranged by the member countries

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Thank You

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