1 aial’s china ambition 2020; lets get ready! sponsored by © 2012
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AIAL’s CHINA AMBITION 2020; LETS GET READY!
Sponsored by © 2012
C-trip World Trip
11
660,000
13
66
Sponsored by © 2012
C-trip World Trip
11
660,000
13
reservations
RMB
seconds
66 days
© 2012 Sponsored by
GUANXI
© 2012 Sponsored by
GUANXI
relationshipssocial connections
NETWORK
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GUANXI
© PATA
© 2012 Sponsored by
GUANXI
© PATA
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Nǐ hǎo
Hello
© 2012 Sponsored by
Wǒ jiào…
I’m called…
Nǐ hǎo
Hello
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Speed of service
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Key Objective
To develop the New Zealand tourism industry
& community in readiness
for the inbound Chinese tourism market
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3 Regions to be developed asChina Ready
Auckland
Queenstown
Rotorua
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Understanding the Chinese consumer - generational, regional, socio-eco differences, travel trends
How to build relationships and win the business
Understanding your Chinese customer and meeting / exceeding their service expectations
China Market Intelligence
Chinese Culture & Business
Etiquette
Chinese Culture & Customer
Service
China Market Coaching & Consulting
One-on-one China market business coaching and consulting
AIAL’s CHINA AMBITION 2020; LETS GET READY!
© 2012 Sponsored by
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TravConsult WON THE GOLD AWARDfor Service Quality and Human Resource Development
at the Chinese Tourists Welcoming Awards 2008 in Beijing!
TravConsult was presented with the inaugural China Outbound Tourism Quality Label
in December 2008 at the World Travel Mart in London, for our knowledge of the special needs & expectations of Chinese tourists!
© 2012 Sponsored by
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AIAL’s CHINA AMBITION 2020; LETS GET READY!
Sponsored by © 2012