1

An effective approach to eLearning

Gilbert ImportanteDanilo Galarion Gladys Florangel Ortiz Ansylm Condrad Gamalong

Mindanao eLearning Space Quality Management System

6 September 2006

2

Background

• Mindanao eLearning Space (MiSpace) is a consortium of:

Philippines Department of Education

University of the Southeastern Philippines

Basic Education Assistance for Mindanao (BEAM)

3Product comparison before and during the QMS

Social Mktg v.1.0

Social Mktg v.2.0

About us X Getting Started X Learner’s toolbox X Course overview X Document testing X Support materials X No. Pages 127 141No. of modules 5 7

4Product comparison before and during the QMS

Social Mktg v.1.0

Social Mktg v.2.0

Module overview 0 7No. of lessons 28 31Richness of feedback Poor HighNo. of interactions 23 36% of functional interaction 100% 100%No. of different types of interaction

5 5

No. of summaries 0 7No. of quizzes 0 7

5

What is quality?

• There are many definitions of quality

• ‘uniformity about a correct target’Deming 1986

• ‘conformance to requirements’Crosby 1979

• ‘fitness for use’Juran 1974

6

What is quality?

• Common to all scholars of quality is an orientation to meet customers’:• requirements (outputs)• expectations (outcomes)

• At MiSpace, quality is considered to be compliance with a defined standard to meet clients’ needs and expectations.

7

The need for quality

• Learning is vital to poverty alleviation, social development and economic growth

• eLearning offers the potential to enable learners to become productive citizens provided there is quality in instructional design strategies for:• course content

• interaction, and

• assessment

8

The need for quality at MiSpace

• The need for quality at MiSpace was recognised for:• minimising variation of early MiSpace

products • better satisfying our customers• ensuring the technical and financial

sustainability of MiSpace beyond the period of financial assistance provided by BEAM

9

Quality systems development

• A series of workshops were held to clearly define MiSpace processes and procedures modelled on ADDIE and ISO9001: 2000

Analysis

DesignImplementation

Development

Evaluation

10

QMS features

• MiSpace quality policy• Quality procedures for all phases of

development with regular checkpoints• Quality documentation to support staff:

• templates

• forms

• checklists

• Web interface to make QMS accessible

11

MiSpace QMS interface

12

QMS: Analysis phase

• Analysis was a phase given little attention in early MiSpace products

• Quality has now been assured by:• clearly defining the required competency in

consultation with SMEs & supervisors • assessing the operating context • considering the instructional setting • assessing current work performance against the

competency• Quality documentation includes the competency

standard and TNA report

13

The course development process

StartPreliminary

needs analysis

Preliminary needs analysis

Preliminary needs report

Yes

Revise report

Identify client competency

Identify client competency

TNA reportCompetency

standard

No

Yes

A

Revise standard

No

Analysis

14

QMS: Design phase

• Quality is assured in the design phase by:• aligning the design with the competency standard• following best practice in design based on research

on effective teaching and learning• devising learning strategies to address learners’

backgrounds • determining how technology can be used

appropriately • supporting learners with a toolbox of study skills

and tips• selecting instructional media based on the analysis

of the instructional setting

15

The course design process

Design

Develop project plan

Develop project plan

Project plan Yes

Revise planNo

A Develop course design

Develop course design

Curriculum design document &

Assessment plan B

16

Media selection model

Adapted from Bates 2000, pp. 200-201

17

QMS: Interface design

A brief profile of of consortium members of the Mindanao eLearning Space

DepEd

BEAM

USEP

Familiarizes learners with:

• navigating around the CD-ROM

• what different icons mean

• where learners can get support

• technical resources to use the CD-ROM

• frequently asked questions

Information designed to help learners with learning skills and strategies to assist their study:

• reading

• writing

• managing time

• preparing assignments

• sitting exams

• networking with fellow students

• module overviews, content, summary and quizzes

• increased interactivity

- 40+ interactions

- end of module quizzes

• richer feedback

• random navigation

18

QMS: design phase

• The quality documentation for the design phase includes:• Curriculum design document

• Project plan

insert photo of the front page of CDDs for SM and

SPRM

19

QMS: development phase

• Quality is assured in developing content by:• using storyboard templates for course content

• providing contextualised problems to encourage skills development & knowledge acquisition

• using an interaction library to provide rich responses to learners’ responses

20

The course development process

Development

B Develop course content

Develop course content

Storyboard template

Yes

Revise documents

No

Learner materials

Web developmentWeb development

C

C

Web template Test course interface

Test course interface

Text condition checklist

Yes

No

D

Revise materials

Develop training materials

Develop training materials

Learners guide

Defects worksheet

Course CDFacilitators guide

21

QMS: development phase

• Key enhancements that have improved the quality in eLearning product development include:

insert photo Robert doing some testing on an old

computer

• user acceptance, platform, unit and integration testing

• support materials such as learner and trainer guides

22

QMS: Implementation phase

• Quality is ensured in implementing/delivering training by:• training and accrediting only competent trainers

• creating a safe & inclusive learning environment by contracting training providers to provide:

• minimum levels and number of equipment for learners

• Minimum & maximum class sizes • follow MiSpace policies

23

QMS: Implementation phase

• Other implementation phase quality assurance measures include:• a learning contract to secure learner commitment

and supervisor support • student services & technical support through local

DepEd offices/ MiSpace• regular monitoring of implementation and student

progress

24

QMS: evaluation phase

• Evaluation occurs throughout product development• Formative evaluation

• ManCom approvals• SME evaluation• Reference panel reviews

insert photo of quality records of SM:

• competency std

•project plan

•learner guide

•CD-ROM

25

QMS: evaluation phase

• Summative evaluation includes:• Participant evaluation

• Assessment results

• Training transfer

• Organizational impact

• Evaluation therefore represents the quality assurance element of MiSpace’s systematic approach to training

26

Evaluation Results

# Principle Mean Descriptive

Rating

1 Student- faculty contact 4.32 Agree

2 Student cooperation 4.0 Agree

3 Active learning 4.12 Agree

4 Prompt feedback 3.93 Agree

5 Time on task 4.10 Agree

6 High expectations 4.25 Agree

7 Respect for diversity 4.29 Agree

27

Evaluation

• Average hours spent by learners browsing the CD-ROM is 8 hours and 27 minutes per week

• Assessment results , that is learning of participants ranges from 1.0 (outstanding) – 1.75 (very satisfactory level)

• Action planning and its implementation were found to be the most useful module in the program

• Impact of the program has yet to be evaluated due to time constraints.

28

Conclusion

• Quality:• plays a critical role in the teaching/ learning process• demands a systematic approach to instructional

design, program delivery and evaluation• is the direct result of the quality throughout the

process used to create a product• at MiSpace, we claim that ‘the quality of our product

is only as good as the weakest link in the chain’.

29

Conclusion

• Quality can also:• be useful in inducting &

orienting new staff

• help to build staff morale

• instill a sense of pride in day-to-day work

• deliver quality eLearning products & services

insert a photo of the MiSpace team- maybe one with Brett in

it too?

30

MiSpace eLearning products

• Social Marketing• Change Management• Constructivism in Teaching and Learning• School Physical Resource Management• Multiple Intelligences• Higher Order Thinking Skills• Research Methods & Statistics• Educational Technology

31

Social Marketing

This course aims to introduce learners to social marketing concepts and given them practical skills to facilitate sustainable behavior change in schools and the community.

32

Change Management

This course deals with the key concepts in managing change, the skills of a change agent, and the process of implementing and evaluating change in school environment.

33Constructivism in Teaching and Learning

This course introduces the learner to constructivism in teaching and learning. It includes the role of the teacher in creating a constructivist learning experience and implementing constructivism in the classroom.

34School Physical Resource Management

This course provides learners with practical skills in physical resource planning, acquisition, use, maintenance and disposal. It also focus on the proper allocation of resources to improve education outcomes.

35

Multiple Intelligences

This course introduces the learners to the multiple intelligences theory. It focuses on how to explore multiple intelligences in the classroom. This also exposes the learners to MI Lesson Planning and the different active learning strategies that support each intelligence.

36

Higher Order Thinking Skills

This course introduces the learner to higher order thinking skills (HOTS). It gives an overview of HOTS, its features, skills, categories and its models. It provides, suggestion to educators on how to set up a classroom for thinking as well as samples of learning units using the HOTS models in English, Math & Science.

37

Research Methods & Statistics

This course deals with both scientific methods in understanding and investigating the educational problems. It introduces qualitative and quantitative information gathering technique, tools and analysis to equip learners with competence needed in conducting educational research. This also focuses on the fundamentals of statistics, theories and techniques to educational researches and will include use of statistical software and itsapplication to educational researches.

38Management of Educational Technology

This course is intended for students in Master of Arts in Education major in Instructional Leadership. It deals on the management concept in design and development of instructional materials using technology. It also discusses the synergy of technology with the basic learning theories, principles and practices.

39

Further information

Mindanao eLearning Space

Level 2, Engineering Building

University of the Southeastern Philippines

8000 Davao City

Ph/ Fax +63 82 225 4331

E-mail: manager@mispace.org.ph

URL: www.mispace.org.ph