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Are You an ICON?Are You an ICON?OCR for Safe Lift Truck OperationOCR for Safe Lift Truck Operation

Managers Overview

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Session Goals

• Review the concept of holding safety as a value

• Know the four guiding principles for lift truck safety

• Become familiar with aspects of managing the process of lift truck safety in the DC

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Value Versus Priority

• List before work activities

• What items drop off the list when you are late?

• What item(s) remain?

GROUP DISCUSSION

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Safety as a Value in Our DC

In the division safety commitment, Randy Lewis reinforces the idea that taking safety

shortcuts to get the job done faster is not worth the risk.

NOTHING WE DO AT WALGREENSIS WORTH GETTING HURT

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1997-2002* General Industry in the U.S.

*U.S. Bureau of Labor Statistics

Every year:

Almost 18,000 people are injured involving a lift truck.

160 people are killed involving a lift truck.

Walgreens statistics

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1997-2002* General Industry in the U.S.

• Distribution has the second highest rate for lift truck incidents in the U.S. next to manufacturing:

– 20% of all lift truck incidents– 11% of the total fatalities

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Taking Control

When you practice safe behaviors and

take responsibility for:

– Yourself– Your Vehicle– Your Load– Others Around You

YOU ARE SAYING “I CONTROL” THESE THINGS

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Guiding Principles

We have four guiding principles to being an ICON:

• I-CONtrol my safety

• I-CONtrol my vehicle

• I-CONtrol my load

• I-CONtrol the safety of others

An “icon” is defined as an enduring symbol.

Are you an Are you an ICONICON??

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I CONtrol My Safety

Examples

• Seatbelts Fastened

• Harnesses Hooked in Whenever on Vehicle

• Operator Safe ZoneBody completely inside operator area of vehicle

Example:

Foot hanging off Stand-up Lift

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I CONtrol My Vehicle

Examples

• Pre-operative Inspections

• Mid-shift Operational ChecksWhenever taking someone else’s vehicleAfter a break or maintenance stop

1.Walk around for leaks2.Check horn3.Check safety devices4.Test brakes5.Look for leaks on floor

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I CONtrol My Load

Examples

• Control of Load as a Responsibility

• Square Load Evenly to Back of Forks

• For Non-Uniform Loads:1. Secure it

2. Seek assistance

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I CONtrol the Safety of Others

Examples

• Look in the Direction of Travel

• Control Speed Based on LoadMaintain safe Stopping CushionMaintain safe Visual ZoneStop and Honk at Blind Spots/Intersections

• Be Aware of OthersPedestriansVehiclesUse horn for others to be aware of you

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Principles Serve as a Way to Discuss Safety

II concontroltrol my safetymy safety

II concontroltrol my vehiclemy vehicle

II concontroltrol my loadmy load

II concontroltrol the safety of othersthe safety of others

Are you an Are you an ICONICON??

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ICON-OCR Cycle

1. Certified Trainers conduct OCR observation and coaching

2. Observation information is analyzed for compliance

3. Monthly ICON principle and 2 key behaviors announced by SPM and Master Trainers

4. Certified Trainers concentrate on key behavior(s) during OCR sessions

• 2 formal OCR sessions per week• 2 informal Reinforcement each day

5. Once OCR Cycle ends, new principle/behavior announced

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The Role of theCertified Trainer

Designated:

• Function Managers• Function Leads, or• Experienced TM’s

• Conduct training and provide coaching to experienced and new lift truck operators.

• Conduct observations and reinforcement of safe driving habits.

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OBSERVATION SHEET

• Managers need to be familiar with the tool

• Managers should periodically do observations with the Certified Trainers

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Rules of The Road Planning

• Standardized rules for all DCs

• Rules of the Road training is to be delivered to all drivers as part of the Are You An ICON – OCR for Lift Trucks

• As part of the training – Review accident policy

– Corrective action for accidents

– ICON Principles

– Signoff by TM

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Accidents Over $100 or Resulting in an Injury

The Team Member must:

– Be sent for a drug screen

– Be removed from the equipment until the drug screen results are received

– Review the equipment video and pass the quiz with a score of 70% or better

– Complete a floor observation by a Certified Trainer

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Accidents or Near Misses Under $100

The Team Member may (based on frequency/severity) :

– Receive a ‘1 Minute Coach’ by a Certified Trainer or FM

– Be required to pass a quiz with a score of 70% or better

– Complete a floor observation by a Certified Trainer

– Be removed from the equipment due frequent accidents

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Accidents and Injuries

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Retraining a TM

Retraining could consist of:

– ‘1 Minute Coach’ by a Certified Trainer or FM

– Review of safety/operation video for the equipment

– Passing an equipment quiz with a 70% or higher

– Completing a floor observation by a Certified Trainer

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Corrective Actions

Within 3 years*:

– 1st Incident – Off vehicle until recertified

– 2nd Incident – Off vehicle for 15 workdays + recertified

– 3rd Incident – Off vehicle for 90 workdays + recertified

– 4th Incident – Off vehicle from 1 yr + recertified (to permanent)

*ANY SEVERE INCIDENT COULD RESULT IN A FINAL WRITTEN WARNING OR TERMINATION

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Recordkeeping

All FMs are responsible for:

• Allotting time to Certified Trainers to keep accurate records.

• Review and approval of tests, observations and coaching of operators under them.

• Maintain observation records of operators throughout the year as part of TM performance evaluations.

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FM Role for Supporting theCertified Trainer Conducting OCR

• Allotting time for OCR tasks

• Perform observations and coaching in support of the certified trainers efforts

• Making decision for placement in another role if a TM continues to struggle mastering equipment operator skills.