1

Briefing Agenda

• A Reengineered Organization • Unparalleled Emphasis on Teamwork• Team Building• Continuous Learning Environment • Flexibility and Adaptability• Importance of Telecommuting

2

A Reengineered Organization• What is a reengineered organization?

– Process centered and not organized around product

– An environment of professionals and coaches, process owners and results-based pay

– Boundaryless organization and an institutionalized capacity for change

– A flatter, non-hierarchical staff with wide open career opportunities but no set career path

3

A Reengineered Organization• A successful reengineered company

requires a management commitment to:– Individual empowerment– Self-directed work teams– Pursuit of common goals understood by all– Requirement to look at work with a different

perspective (Out-Of-The-Box Thinking)– Universal access to the Executive Director

4

Reengineered Organization• The typical employee has:

– A strong drive to succeed (goal oriented)

– A positive attitude

– The desire to grow/develop skills & knowledge

– Effective communication skills

– The ability to see the big picture

– The ability to think and question

– The ability to see what needs to be done and the desire to accomplish it regardless

5

Emphasis on Teamwork• We are a matrix organization of 100 people

with over 350 project teams• Every employee has a functional process

“home” and is “loaned” out to multiple project teams

• Teams are guided by a hierarchical goal structure stemming from the Strategic Operating Plan

6

Teamwork

• The teams sink or swim together

• Individuals share roles and therefore must have a broad understanding for what is going on

• Good people have failed because they underestimated the value of being a team player

7

Teamwork

• Project team leads and the senior management of the Institute have the authority and responsibility for successfully pursuing annual goals and maintaining a motivated workforce through unusual (but highly effective) incentive programs

8

Teamwork• A highly charged quarterly awards

ceremony takes place to honor those who have contributed through financial performance, creativity, productivity, or quality

• Process and project teams offer various motivational awards (E-Award, Ketchup Award, Marvin Award, On-The-Spot, etc.)

9

Team Building• The employee base is a close-knit group with

non-company sponsored socializing taking place on a regular basis

• Teams attend needed training together

• Teams attend active participation events together (basketball, paintball, softball, bowling, walking group)

• An annual trip to a dude ranch has been extremely effective

10

Continuous Learning Environment

• We strive to continuously improve our knowledge base

• We are never satisfied with our current skills and abilities

• We employee a high percentage of generalists and few specialists

• The generalists are used as utility infielders

11

Continuous Learning Environment

• Providing liberal training policies has proven to:– Increase retention rates among employees as

they are not “stuck in a dead end job”– Enhance attitude, skills, behavior, and

knowledge of almost every employee– Regular “coaching” or sharing of information

between employees

12

Continuous Learning Environment• A hierarchical career ladder is not present, but

opportunity abounds • Each employee can carve out the niche that is

right for him/her without being stereotyped into a role

• Each employee is utilized to provide maximum return for the company

• Several career opportunity success stories have emerged

13

Flexibility and Adaptability• We search for ways to increase efficiency in

all we do• We understand the process is not the end,

but rather a means to an end• We continuously monitor our heading and

adjust accordingly as the wind blows us off course

• We provide flexible work times and places

14

Telecommuting

• Each employee has the opportunity to telecommute for special projects

• This results in a more productive work day, reduced commuting times and an office space saving plus the savings in productivity and increased morale