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Coaching

Superior Performance in Times of Change

Presented by Lorra Broadbent

Strategic Human Resources

Ministry of Finance

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What are our OBJECTIVES?

To introduce the concept, process and benefits of coaching

To help you decide what coaching can do for you personally

To help you decide what coaching can do for your workplace

To support change

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What will this presentation include?

Introduction to coaching (What, when , & how it impacts others)

Research on coaching

An overview of the coaching process

Benefits of coaching

Questions and answers

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What is coaching?A relationship that helps people produce extraordinary results in their lives, careers, businesses or organizations Through the process of coaching, the coachee chooses the focus of conversation, while the coach listens, observes, questions and moves the coachee through to actionHelps identify blind spots by the coachee so they see through new eyes

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What coaching is not!

Consulting - provide expert advice

Mentoring - shared knowledge/experience

Counselling - professional guidance utilizing psychological methods

Therapy - remedial treatment of body or mind

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Why do we coach?Promote long-term excellence in personal and organizational performance

Promote individual and organizational change

Enable and encourage self-correction and self generation

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What do statistics tell us about today’s reality?

People are changing jobs on an average of every 4 years

What we know about our work will be obsolete in 5 years

Change induced stress costs businesses $100 billion every year

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What research supports the benefits of coaching?

Distribution - 90% of companies use coaching Trend: In a 2003 survey, the number of companies using coaching increased by more than 50%Process: HR initiates 40% of coaching, Line Managers 35%Value is considered as: “Very good” (52%) and “good” 46% All interviewees recommend coaching

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What competencies are needed to be a coach?

Ability for the coach to be self-aware

Ability to help others become self-aware

Adequate education, life experience and an empathetic personality

Openness and acceptance of individual differences with no judgement applied

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Coaching relationship

Developing an effective relationship is key in any coaching activity:Mutual respectTrust Integrity

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What are non-verbal actions that help when coaching?

F - Face forward/person

E - Eye contact

L - Lean forward

O - Open posture

R - Relaxed

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What type of coaching is being used in workplaces

today?

Professional, executive and business coaching

Other types of coaching include: Career, personal, life, peer

Process and concepts are the same

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What is executive coaching?

An Executive Coach may be selected to provide assistance to an senior leader when he/she takes leadership training to: Introduce the assessment tool (I.e 360 Degree Feedback) Debrief the Executive on the assessment and; Provide coaching on areas that need to be strengthened

An understanding of business systems is usefulwhen serving as an Executive Coach

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How does coaching link with business & personal

performance?

Business planning and Service Plans

Management development

EPDP’s and Iearning plans

Competency development

360 degree feedback & other assessments

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OrganizationalStrategy

Business/Service plan

Divisional/Branch plans

Competency DevelopmentCompetency Development

Employee Development Plans

COACHING

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How can coaching accelerate change?

Support change efforts by helping others to explore thinking and action related to:Organization change and redesignCore business changeDevelopment of new procedures/policiesPersonal/organizational barriers/blocks to

changeValues/needs during turbulent times

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What is the role of a coach?

Assist/support coachee to understand themselves thereby improving their effectivenessListen and assist the coachee to see things in other waysAssist coachee to discover his/her own capacity and directionBe open, supportive and trustworthy

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What other attributes does a coach need?

Agenda free, choice enhancing, truth seeking

Empowering through authenticity, clarity and trust

One who anticipates success, co-creates solutions, and tracks progress

Discovers the capacity for thinking and facilitates the coachee in giving voice to their own discovery

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What ethics will you follow when coaching?

Coaches must abide by ethical standards which include integrity, confidentiality, trust and awareness of possible or perceived conflicts of interest

Professional/certified coaches must adhere to the International Coach Federation (ICF) Code of Ethics

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What is the language of a coach?

The language should be:

provocative, not prescriptive or directive

Allows the coachee to create possibilities for themselves

Provokes deeper thinking by the recipient

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Would this be a model you could use?

#1 Listening

#2 Questioning

#3 Silence

#4 Acknowledgement

#5 Calling a spade a spade

#6 Challenging

#7 Moving toward action

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Skill#1What’s needed to demonstrate

you are listening?

The coach must learn to simply listen

True active listening without judgement requires practice

Effective coaches don’t jump to conclusions, solutions or make assumptions

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Skill #2 How do you question a

coachee?Is an art; simple; does not confuse or impress

Does not contain its own answers

Creates space and opportunity for expansive thinking

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Skill #3 How will you use silence to

be effective? W.A.I.T – Why Am I Talking? Or the Duck analogy “Why am I Quacking”

People process information at different speeds and ways

Use silence to encourage thought; know when and how long to use silence

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Skill #4 How do you acknowledge

people? Notice and remark when you see the coachee doing well

For those of you who coach employees you would benefit from keeping an inventory of staff successes that you can access when coaching for performance

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Skill #5 How do you call a spade a

spade? (reality check)

Bring attention to areas where something is impeding effectiveness

Bring attention or provide feedback without causing insult

Do not create emotional harm through ineffective feedback; it undermines performance

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Skill #6 How do you effectively

challenge? Ask permission to challenge; challenge coachee to consider alternatives that they may not have considered

Seek to identify barriers and brainstorm ideas around removing barriers

Suggest possibilities

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Skill #7 How do you move others to

action? Identify, prioritize and select options

The coach champions the coachee; the coachee takes accountability for results and celebration of the results

Coach provides a supportive send-off

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What are benefits for coachees?

Recognition of the impact of their own behaviours, actions or activities

Exploration of possibilities, feelings, biases, judgements and other insights

Improved ability to evaluate options, identify barriers, identify goals and develop an action plan to move forward

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What are organizational benefits of coaching?

Encourages a culture of feedback and respect

Fosters creativity, flexibility and accountability in employees

Facilitates change and frees up management time as employees take on more accountability through exposure to coaching

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Where do you get training to become a coach?

Training available through:

Royal Roads University (RRU)The Justice InstituteGovernment Employee Learning ServicesOther organizations within Canada and the

United States, etcLorra’s coaching practice (Just kidding!)

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QUOTES

“Never do for others what they can do for themselves” The Iron Rule

“It is a fine thing to have ability, but the ability to discover ability in others is the

true test!” Elbert

Hubbard

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How can you participate in coaching?

Royal Roads University Certification Program students are always looking for pro-bono opportunities. Pro-bono coaching is free

If you want names of coaches in the RRU program, please contact me at 387-6352

External coaches (approximately $100 - $250 hourly) and lists available through ELS

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A JOURNEY

“The process of becoming a coach is not a destination.

It is a journey – a path without an end. You will never arrive.

The more coaching I do, the more proficient I become.

The more people I touch, the more I realize that there is more to be done and more to learn”

Thomas Crane“The Heart of Coaching”

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SUGGESTED READING

See attachment to Handout

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QUESTIONS?

AND ANSWERS

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THE END

Thank-you once again for the honour of being here today.