1 confidential infocomm statistics joint unctad-itu-unescap regional workshop on information society...

1Confidential

Infocomm Statistics

Joint UNCTAD-ITU-UNESCAP Regional Workshop on Information Society Measurements in Asia-Pacific

26 July 2006

Confidential 2© 2006. IDA Singapore. All Rights Reserved.

Agenda

Singapore Statistical System

Infocomm Surveys

Annual Survey on Infocomm Usage in Households and by Individuals – Introduction, Objective and Methodology

2005 Annual Survey Findings

Dissemination and Key Lessons Learnt

© 2006. IDA Singapore. All Rights Reserved.

3Confidential

1 / Singapore Statistical System


Singapore Statistical System

Decentralised statistical system since 1973

The system is a three-tiered structure comprising:

The Singapore Department of Statistics (DOS) - the national statistical authority and coordinator

Formal/Gazetted Research and Statistics Units (RSUs) - empowered to collect statistics under the Statistics Act

Informal RSUs - collect statistics as by-products of administrative systems or under various laws enacted for administrative operations


Singapore Statistical System – Responsibilities

Department of Statistics collects statistics on:

GDP; BOP; Economics; Business; Indexes; and Household and Population

Formal RSUs collect statistics on:

Construction; Manufacturing; Environmental; Money & Banking; Education; Health; Labour; and Information & Communications Technology (“Infocomm”)

Informal RSUs collect statistics on:

Employment & Wages; External Trade; Visitor Arrivals & Hotels; Real Estate & Property Price; Civil Service; Air Transport & Cargo; Community & Social Services; Public Housing; Productivity; Vessel & Cargo; Sports Participation & Sports-related Activities; Industrial Properties; Public Finance; Births & Deaths; Immigration; Public Order; and Traffic Accidents


IDA is the public sector agency responsible for planning,

policy formulation, regulation and industry development of

the infocomm industry in Singapore.

IDA’s Planning Division is gazetted as a RSU under the

Statistics Act

One of Division’s roles is to collect, collate, analyse and

disseminate statistics pertaining to Singapore’s infocomm

landscape

Infocomm Development Authority of Singapore (IDA)

© 2006. IDA Singapore. All Rights Reserved.

7Confidential

2 / Infocomm Surveys


Three annual surveys:

Annual Survey on Infocomm Usage in Households and by Individuals

Annual Survey on the Infocomm Industry

Annual Survey on Infocomm Manpower and Usage in Companies

Four quarterly surveys:

Business Expectations Survey

One monthly administrative form:

“Provision of Information” where telecommunication statistics are provided by telecommunication operators under their licence terms and conditions

Surveys conducted by IDA


Overview of IDA’s Surveys

Survey Name Target Respondents

Coverage Sample Size Statistics Act

1 Annual Survey on Infocomm Usage in Households and by Individuals

Consumers All Households and Individuals

2,000 Households and Individuals

×

2 Annual Survey on Infocomm Industry

Companies Infocomm Companies

2,000 Companies √

3 Annual Survey on Infocomm Manpower and Usage in Companies

Companies All Companies 6,000 Companies √

4 Quarterly Business Expectations Survey (BES)

Companies Infocomm Companies

400 Companies √


3 / Annual Survey on Infocomm Usage in Households and by Individuals – Introduction, Objective and Methodology


The Annual Survey on Infocomm Usage in Households and by Individuals is conducted annually by IDA

The 2005 Survey is the tenth edition of such surveys conducted since the 1990’s

Objective of the Survey:

“To gauge the adoption and extent of usage of

infocomm appliances/services in households;

and among the resident population”

Introduction


Sample size = 2,000 households and 2,000

individuals

Sampling frame = Household Sampling Frame; one individual is randomly selected

from each household

Data collection = Face to face interviews

Timing of fieldwork= October to December of each year

[For 2005, Nov 05 – Jan 06]

Methodology


Two types of survey questionnaires used:

1st one directed at household

2nd one directed at individual

Survey questionnaires cover two main types of indicators:

Key indicators of infocomm adoption and usage

Certain indicators collected in previous years’ surveys are also retained to facilitate temporal comparison

Key indicators found in OECD’s model questionnaire

To facilitate international benchmarking

Questionnaire is pilot-tested before actual survey fieldwork commences

Questionnaires Used


Survey Processes

Survey Preparation

Questionnaire Design

Collect Data

Analyse Data

Prepare Report

Preparation of research brief and selection of market

research organisation (MRO) to conduct fieldwork

Preparation of draft questionnaire for MRO to

pilot-test and amend

Conduct of fieldwork by MRO Audit of fieldwork by

IDA Review of data from MRO;

Analysis by IDA

Preparation and dissemination of Final

Report by IDA


Households are selected from DOS’ Household Sampling Frame which is representative of the households in Singapore

Individuals are randomly picked from each selected household

Responses are then weighted according to the estimated distribution of the Household Sampling Frame

Data Analysis


4 / Findings of 2005 Annual Survey on Infocomm Usage in Households and by Individuals


Households – Access to a Home Computer

61%

64%

68%

74%

74%

74%

2000

2001

2002

2003

2004

2005

Year

Proportion of Households with Access to a Home Computer

Single Main Reason for Not Having Access to a Computer at Home

Single main reason for not having access to a computer at home

2004 2005

No necessity 42% 35%

Lack of skills 19% 32%

PC costs are too high 16% 15%

Age is a barrier 9% 12%

Children too young 3% 6%

Have access elsewhere 9% 0%

Others 2% 0%

Total 100% 100%

Base: Total households without access to a computer at homeBase: Total households


Households – Number of Home Computers and Type of Households

39%

36%

32%

26%

26%

26%

47%

47%

48%

51%

49%

46%

14%

17%

20%

23%

25%

28%

2000

2001

2002

2003

2004

2005

Year

No computer 1 computer 2 or more computers

Number of Home Computers Type of Households

Base: Total households without access to a computer at homeBase: Total households

78%81%

87%93% 90% 93%

58% 60%64%

70% 70% 68%

2000 2001 2002 2003 2004 2005 Year

Private Housing Public Housing


Individuals - Computer and Internet Users

49%

48%

53%

57%

66%

65%

2000

2001

2002

2003

2004

2005

Year

Proportion of Computer Users Proportion of Internet Users

Base: Total resident population aged 15 years and above

36%

43%

47%

53%

62%

61%

2000

2001

2002

2003

2004

2005

Year


Individuals – Usage of Infocomm Appliances/Services

Base: Total Internet users aged 15 years and above

Types of Internet Applications/ServicesEver Used

Used in the last 12 months

Communicating online 96% 96%

Getting information 89% 86%

For leisure activities 63% 61%

Dealing with government organisations/public authorities 59% 57%

Transacting online 43% 43%

Other online activities 35% 32%

For remote access 29% 28%


Individuals – Online Shopping

Proportion of Online Shoppers Products/Services Bought Online

18%

17%

27%

27%

2002

2003

2004

2005

Year

Base: Total Internet users aged 15 years and above who had ever purchased online

Base: Total Internet users aged 15 years and above

Ever bought

Bought in the last 12 months

Travel products (air tickets, accommodation, vehicle hire)

30% 28%

Clothing, footwear, sporting goods or accessories

27% 26%

Tickets or booking for entertainment events (sports, theatre, concerts)

20% 19%

Computer equipment or parts (including peripheral equipment)

14% 12%

Entertainment (music, video) 13% 12%

Financial products (including shares and insurance)

10% 8%

Food, groceries, alcohol or tobacco 8% 6%

Information technology and telecommunications services

7% 6%

Photographic, telecommunications or optical equipment

3% 3%


Individuals – Home Internet Security

Ever experienced an attack and it

resulted in loss of data/time, or damage to

software/hardware23%

Ever experienced an attack but it had not resulted

in loss of data/time, or damage to

software/hardware31%

Don't know1%

Did not ever experience an

attack45%

Experience with Virus Attack Usage of Internet Security Software

Base: Total home Internet users aged 15 years and above

53%

56%

81%

32%

24%

13%

15%

20%

6%

Firewall

Anti-spywaresoftware

Virus checkingsoftware

Use Do Not Use Don't Know

Base: Total home Internet users aged 15 years and above


4 / Annual Survey on Infocomm Usage in Households and Individuals – Dissemination of Survey Findings and Key Lessons Learnt


Main users of the findings of the Survey are:

IDA for benchmarking of status/progress and inputs for policy review, formulation and planning

Other government agencies for national planning

Educational institutions for various studies

International agencies and bodies for benchmarking purposes

General public

Dissemination


Pilot testing is important as the infocomm terms may not be commonly understood

Questionnaire needs to be kept to a manageable length to minimise respondent fatigue

Letters for interviewers outlining the purpose of Survey are important:

Introduction of Survey to households

Facilitate scheduling of interviews

Difficulties in reaching private households due to tighter security at their residential premises

Lessons Learnt (I)


Selection of good MRO important; need to audit fieldwork carefully to ensure rigour in process

Intensive interviewers training need to be conducted together with the MRO

Consider giving premiums to help increase response rate

Lessons Learnt (II)


Thank you

www.ida.gov.sg

1 confidential infocomm statistics joint unctad-itu-unescap regional workshop on information society...

Documents

ida singapore

infocomm usage

telecommunication statistics

individuals annual survey

annual surveys

infocomm manpower

statistics units rsus

statistics act informal