1 create a culture built on r-e-s-p-e-c-t presented to: lhrama january 13, 2009 patti meglich, phd,...

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Create a Culture Built on R-E-S-P-E-C-T

Presented to: LHRAMA

January 13, 2009

Patti Meglich, PhD, SPHR

The respectful workplace

Organization members treat each other as professionals with dignity and courtesy. Every member of the organization is valued for his/her unique talents and efforts.

Employee commitment and contribution are solidified when the workplace is a supportive and welcoming environment in which every individual believes he/she truly makes a difference in organization outcomes.

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Dimensions of a respectful workplace

Responsibility

Ethics

Support

Policies

Equality

Culture

Trust

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When respect is lacking

The organization underperforms Conflict erupts and festers Stress increases Employees underperform, undercommit, and

quit Customers are underserved

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Dysfunctional behavior

Negative acts directed against the organization Poor quality output Theft Poor customer service

Negative acts directed against members of the organization Harassment Bullying Incivility

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Is it really a problem?

Half of workers in America have either suffered or witnessed interpersonal harassment some time during their work lives.

One third have been the target of a workplace bully.

Zogby International, August, 2007

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Who is doing it?

Bosses do not have a monopoly Coworkers also commit harassment and

bullying Coworkers “gang up” on the targeted

employee Women tend to harass other women Men will harass both men and women

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Cycle of disrespect and mistreatment

Conflict

StressInterpersonal mistreatment

Lack of respect

Big-picture perspective

This program addresses interpersonal mistreatment and bullying from a big-picture perspective Environment makes a difference

Cultural drivers of bad behavior

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TrustTrust

CultureCulture

EqualityEquality PoliciesPolicies

SupportSupport

EthicsEthics

ResponsibilityResponsibility

RESPECTRESPECT

Dimensions of a respectful workplace

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TrustTrust

CultureCulture


SupportSupport

EthicsEthics


RESPECTRESPECT

Responsibility

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Responsibility

Responsibility for creating and sustaining a respectful workplace Top management Line management Human resources

Employees must clearly understand their work-related responsibilities Role ambiguity Role conflict

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TrustTrust

CultureCulture


SupportSupport

EthicsEthics


RESPECTRESPECT

Ethics

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Ethics

“Doing the right thing” even when nobody is watching

Appropriate treatment of all stakeholders Organizational norms about what is/is not

appropriate Modeling the expected behavior(s) “Walk the walk/Talk the talk”

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TrustTrust

CultureCulture


SupportSupport

EthicsEthics


RESPECTRESPECT

Support

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Support

Healthy work environment Good communication Friendly and helpful coworkers Positive relationship with supervisor Receive recognition

Social support from supervisor and peers is important Emotional support Tangible support

Support employees by providing necessary tools, equipment, and training

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TrustTrust

CultureCulture

EqualityEqualityPoliciesPolicies

SupportSupport

EthicsEthics


RESPECTRESPECT

Policies

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Policies

Zero tolerance Define mistreatment, harassment, and other

abusive behaviors Provide effective reporting mechanism Establish effective and timely investigation

practices Follow through with prompt corrective action

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TrustTrust

CultureCulture


SupportSupport

EthicsEthics


RESPECTRESPECT

Equality

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Equality

Equal opportunity for all employment-related decisions Comply with regulations

Treat all employees equally and consistently Injustice (or perceived injustice) is the root of

major discontent and conflict Discipline, performance evaluations, and all

other “subjective” actions will be held to scrutiny

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TrustTrust

CultureCulture


SupportSupport

EthicsEthics


RESPECTRESPECT

Culture

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Culture

Leadership Effective role models Participative Share important organizational information

Stability Team orientation Aggressiveness Trust

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TrustTrust

CultureCulture


SupportSupport

EthicsEthics


RESPECTRESPECT

Trust

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Trust

Can we discuss work-related bad news? Is my direct boss honest and truthful? Will my boss help me grow professionally? Will my boss make smart decisions? Will my boss provide consistent direction? Will I be forgiven for making mistakes?

Leadership IQ, 2007Watson Wyatt 2007

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Questions?

1 create a culture built on r-e-s-p-e-c-t presented to: lhrama january 13, 2009 patti meglich, phd,...

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