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Deficit Reduction ProjectDeficit Reduction Project

Human Services Department Human Services Department

August 22, 2007August 22, 2007

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PresentationPresentation

• Background

• The Project

• Architecture/ Security/ Backup & Recovery

• Governance

• Dependencies/ Consequences/ Risk Mitigation Strategy

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BackgroundBackground

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BackgroundBackgroundChild Support EnforcementChild Support Enforcement

HSD CSED provides case management, legal services, support order enforcement, collection and disbursement of child funds for their clients.

The Child Support Enforcement Division (CSED) of the Human Services Department (HSD) accepts applications from the general public, clients of the Income Support Division (ISD) of HSD, and referrals from Children, Youth and Families Department (CYFD).

After a support order is obtained, CSED further provides enforcement, collection and disbursement of child support payments from Non-custodial parents (NCPs) to Custodial Parents (CPs).

During SFY ’07, CSED collections exceeded $95 million last year.

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Federal Oversight of CSEDFederal Oversight of CSED

The Administration of Children and Families (ACF) and more specifically, the federal Office of Child Support Enforcement provide oversight to all the state child support programs.

HSD is responsible for sending three annual reports to ACF (OCSE-157, 396A, and 34A) and an Annual Planning Document (APD)

HSD must also participate in an annual Data Reliability Audit by ACF

HSD is also subject to a biannual IRS Security audit.

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Information Technology for CSEDInformation Technology for CSED

HSD DoIT provides maintenance and application support for CSED via the Child Support Enforcement System (CSES)

The system consists of two platforms:• MVS mainframe, DB2 databases, CICS on-line

environment using COBOL generated by the CA Gen development tool

• Intra and Inter net applications for CSED personnel, CPs, NCPs and employers who need to exchange information with the program and with CSES.

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Deficit Reduction Act of 2005Deficit Reduction Act of 2005(DRA)(DRA)

• In February of 2006 the federal government passed the DRA of 2005.

• In that federal bill there were various optional and required items affecting the state agencies providing human services that were due for implementation October 1 of 2007, 2008, and 2009.

• Optional requirements for October 1, 2008 were then legislated in the New Mexico session spring 2007 under HB 342 Section 5 and funded by HB 2 Chapter 2, Section 5 Item #59.

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The ProjectThe Project

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Purpose of the DRA ProjectPurpose of the DRA ProjectPurpose:

Request for HSD funding for project related to federal Deficit Reduction Act of 2005 (DRA) mandated by State of New Mexico under HB 342 and funded by HB 2 Chapter 28, Section 5, Item #59.

• HB 342 and HB 2 require changes to both CSES and the computer system that supports the Income Support Division of HSD, ISD2.

• Changes to the ISD2 system are much less significant than those to CSES, therefore, further details on schedule and planning for the ISD2 changes will be available at a later date.

• Revisions to the CSES system are extensive and require a immediate start date.

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Project Impact Project Impact Benefits• CSED clients currently on ISD Temporary Assistance for

Needy Families (TANF) will receive approximately $4,000,000/year in additional funds that will not affect their TANF benefits.

• Federal participation is available for the pass through at 66% and the project costs.

• ISD2 will gain approximately $400,000/year due to discontinuance of $50 state-funded disregard.

Costs• CSED will lose $1.3 Million/ year for the state share of

assistance reimbursement. During SFY 2009 the loss will only be incurred for six months.

• One-time cost of this project of $1,131,400.

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Scope of CSES/ISD2 DRA ProjectScope of CSES/ISD2 DRA Project

• DRA of 2005 FFY ’08 and approved by HB 342 and funded by HB 2– Increase the pass through from $50 to $100 for a

case with one child and $200 for a case with two or more children for current TANF clients who also are Child Support Enforcement clients

– This pass through is not to be counted as income for the TANF client

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Project Scope SummaryProject Scope SummaryCSES ISD2

System Revise distribution engine of the CSES system to accommodate the change in pass through

To be determined

Function Provide the ability to pass through either $100 or $200 to current TANF recipients while obtaining the FPP for that pass through.

To be determined

Tasks Clean up development environment.

Design, code, test and implement the system revisions.

To be determined

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Compliance ScheduleCompliance Schedule

• Federal DRA specifies that the pass through can be implemented as early as September 30, 2008.

• Due to other system requirements, CSES needs to finish the bulk of their system revisions by September 30, 2007

• Due to other program requirements, ISD2 changes need to be completed by November 5, 2008

• HB 342 requires that all changes be completed January 1, 2009

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IT Project DeliverablesIT Project Deliverables

• IV&V• Revision of the development environment and

upgrade to the development software• System design• Coding• Unit and String testing• System testing• User Acceptance Testing (UAT)• Close Out Process

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IT BudgetIT Budget• Total Cost of Changes:

– $200,000 for Environment prep and IV&V• FPP = $132,000• State share = $ 68,000

– $793,704 for CSES revisions • FPP = $523,844.64• State share = $269,859.36

– $137,696 for ISD2 revisions (FFP currently unavailable)

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Approvals ScheduleApprovals Schedule

• PCC August 22, 2007 for initial and implementation phases

• Close out for project: November 5, 2008

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Project TimelineProject Timeline

Aug-07 Nov-08

Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08

8/29/2007 - 10/15/2007Prep CSES

Development Environment

(External Resources)

8/15/2007 - 10/15/2007Design CSES ChangesHSD DoIT Resources

10/1/2007 - 6/30/2008CSES Code, Test by(External Resources)

8/1/2008 - 11/5/2008Start Design, Code

ISD2 Changes

8/29/2007 - 10/15/2007PCC Initial Phase

10/16/2007 - 11/5/2008PCC Implementation Phase

10/1/2007 - 6/30/2008External Development Team for CSES

6/30/2008 - 11/5/2008HSD DoIT CSES Team

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Governance StructureGovernance Structure

Steering Committee

Chairperson

HSD CIO DOIT Representative CSED Director ISD2 Director

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CSES Web Development

VacantTech Team Bureau

Chief

(1) DBA(1) Batch Specilist1 Web

Progranner

Analyst

Web Bureau Chief

CSES DRA Project Organization

CSES Tech Support

Application Bureau Chief

Other Application

Development Personnel

CSES Mainframe Development

Quality Control Bureau Chief

(4) CSES QA Analysts

Other QA Personnel

CSES QA Support

Case Analyst Legal Analyst Financial Analyst

(1) Snr Progrmmer

(1) Snr Programmer

(4) Programmers(4) Vacant

Programmer Postions

Project Management Bureau Chief

CSES Information Technology

Project Manager

Deputy Bureau Chief

(1) Snr Programmer

Other Technical Support

Personnel

Contractors

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Implementation PlanImplementation PlanProject will utilize Standard Process for all Revisions:• Move code to the User Acceptance Testing (UAT) after

System Test has been completed• Program (CSED/ISD) performs UAT and signs off on

changes• Project Management holds a pre-release meeting with all

involved parties• HSD DoIT QA provides draft pre and post migration

checklists and CSED/ISD signs off• Team agrees to production migration • HSD DoIT Tech team migrates code in non-production

hours• Any post-production tests are completed• CSED/ISD signs off on the completion of the changes

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Architecture, Security, Backup and Architecture, Security, Backup and Disaster RecoveryDisaster Recovery

The following will not be altered as part of this project:

• Architecture

• Security

• Backup and Recovery Strategy

• Hosting Strategy

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Raton CSED/ISD

Tierra AmarillaISD

Espanola ISD

TaosCSED/ISD

ShiprockCSED

Crownpoint ISD

Bernalillo ISD

Albq Courthouse

Belen ISD

Socorro ISD

T or C ISD

Silver City CSED/ISD

Lordsburg ISD Deming

CSED/ISD

Las Cruces - ISD SUMMIT

Anthony ISD

Alamogordo ISD

Ruidoso ISD

Hobbs CSED/ISD

CarlsbadISD

Artesia ISD

Roswell ISD

Portales ISD

Clovis ISD/

CSED

Tucumcari ISD

Santa Rosa

ISD

Moriarity

ISD

Las Vegas CSED/ISD

Clayton HSD

HSD Frame T1 circuits

56kb Framecircuits

Social Security DDS Bank of America DDS

ACS FrameJP Morgan EBTPolicy Studies

Northrop GrumanLockheed Martin

HSD NETWORK 7/01/07

Texas

Conneciton - 1

Vendor Frame Relay Cloud

Contractor circuits

Internet circuits

GSD Internet Service

Farmington-ISD

Grants ISD

Gallup - ISD

HIPAA

ATM circuits OC3 HSD

PittsburghHIPAA

SANTA FEFEMA

Emergency Management

Center – Disaster Recovery

ATM T1 circuits

HSD ATM/FRAME

Cloud

Gallup - CSED

Farmington-CSED

Las Cruces -

ISD UTAH

Las Cruces -

CSED

Roswell CSED

Roswell QA

Albq. Commodities

Albq. NE ISD

Albq. NW ISD

Albq. SE ISD

Albq. SW ISD

Albq. CSED North Albq. CSED South

Albq. EBT

SANTA FEPSMALBq.

Cutler

SANTA FEGSD SIMMS

SF Pollon

SF Warehouse

SF CSED/ISD Office

ATM DS3 circuits

Albq. NW DoIT

Los Lunas ISD

SF Behavioral Health

HIPAA Test

SF TrainingSF Test

MAD/ACS SIIS

HIPAA

Works

Albq. QA

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SecuritySecurity• CSED office operations and the entire electronic

network that supports CSES are subject to a bi-annual IRS security audit. CSES is in good standing with the IRS auditors at this time.

• DoIT maintains the security for the mainframe and all the transactions in and out of the mainframe

• HSD Systems Operations Bureau (SOB) maintains security for all other components

• Potential users of the CSES system must submit a security form, signed by their Bureau Chief, to gain access to the CSES system.

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Backup/Disaster RecoveryBackup/Disaster Recovery• DoIT is responsible for backup and recovery plans and

processes for the CSES mainframe programs and data. Plan and processes are documented and maintained by DoIT.

• HSD DoIT is responsible for backup and recovery plans and processes for servers located at San Miguel Plaza. Plan and processes are documented and maintained by HSD DoIT.

• HSD DoIT Data Management Bureau is responsible for scheduling daily backup jobs for the production DB2 database.

• A documented process exists for all source and object code configuration management for the mainframe CSES application. These procedures are audited by HSD DoIT QA.

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Hosting StrategyHosting Strategy

• Department of Information Technology is currently responsible for hosting the CSES system on the MVS1 mainframe.

• Code generation is supplied by CA Gen software

• Database is DB2

• On-line screens use CICS

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Dependencies/ Consequences/ and Dependencies/ Consequences/ and Risk Mitigation StrategyRisk Mitigation Strategy

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Project DependenciesProject Dependencies

• Department of Information Technology must upgrade Operating system of the MVS1 mainframe from version 1.4 to 1.7 as early as possible in Fall of 2007.

• Experienced CA Gen coders/testers must be on-site by October 1, 2007 according to the present Rough Order of Magnitude (ROM) in order for the project to be finished on time.

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ConsequencesConsequences• $340,000/month will not be distributed to HSD clients• CSES and ISD2 and consequently CSED and ISD will

not be in compliance with state and federal statutes.• Increased maintenance fees for CA Gen if the new

version is not installed before 12/31/07• If CA Gen is not upgraded before the coding is complete

for the CSES DRA revisions, all code will have to be completed retested under the new CA Gen version before release.

• Funding for the CA Gen upgrade, the external resources, and the environment clean-up expire June 30,2008.

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Risk Mitigation StrategyRisk Mitigation Strategy

• Weekly and monthly status reports to ISD/HSD Senior Management

• Communications between HSD DoIT, CSED and ISD to provide coordination

• Communications between HSD DoIT and the Department of Information Technology regarding the planned mainframe upgrades the accompanying schedule for implementation

• IV&V reporting direct to ISD/HSD management• Issue escalation mechanism to the Steering

Committee

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Multi-Division CoordinationMulti-Division Coordination

• For the pass through to be successful CSED and ISD will need to coordinate on a limited amount of joint testing.

• All other changes the two divisions have to make are independent in design and implementation.

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Questions?Questions?