1 developing a quality assurance program for the us census bureau’s business register david. d....
TRANSCRIPT
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Developing A Quality Assurance Program For The US Census Bureau’s
Business Register
David. D. Chapman US CENSUS BUREAU
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What I Want to Talk About
Overview Business Register Quality Team Team Projects Recommendations Lessons Learned
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OVERVIEW
US Census Bureau
Economic Area
Business Register
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Business Register Purpose
“to served as a comprehensive central source of list frames for the business censuses and surveys”
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Secondary Purposes
Central Administrative Record Repository
Central facility (data and services) Data Source for County Business Pattern and Nonemployer Tabulations Source of Data for Economic Research and Custom Tabulations
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Statistical Universes
Employer Identification Number (EIN) Social Security Number (SSN) Employer Units Survey Units
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Business Register Quality Team
Purpose Membership Oversight Projects
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Team Purpose
“… to develop a plan that ensures the continuous quality, reliability, and integrity of all business register processes, information, and products.”
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Team Membership
BR Designers/Managers BR Programmers BR Users Quality and Process Improvement Staff
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Team Oversight Team Leader ADC Research and Methodology Chief, Economic Planning and
Coordination Division Steering Group Census Managers
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Team Projects
Transition to New Business Register Administrative Records Processing How Surveys Use Business Register Identify Customer Problems Recommend Changes
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Transition To New Business Register
Coverage Compare Data ValuesAnecdotal CommentsCritical Variables
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Team Projects
Transition to New Business Register Administrative Records Processing How Surveys Use Business Register Identify Customer Problems Recommend Changes
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Admin Records Processing
Team examined the current system for administrative records processing and recommended changes
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Admin Records Sub-teamRecommendations
Create Centralized Admin Record Tracking System
Systematic Review of Post-Processing Admin Record QA
Increase Focus on Key Business Register Variables
Standardize and Automate QA Reports
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Team Projects
Transition to New Business Register Administrative Records Processing How Surveys Use Business Register Identify Customer Problems Recommend Changes
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Current Survey Use of Business Register
What do programs need from BR? Looked at three(3) Surveys
Business Sample Revision (BSR) Annual Capital Expenditures (ACES) Industrial Research and Development
(IRDS)
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Current Survey Requirements
Each survey documented use Purpose to identify similarities and
differences in use of BR Great differences in detail, definitions,
and terminology Difficulty in consolidating information
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Team Projects
Transition to New Business Register Administrative Records Processing How Surveys Use Business Register Identify Customer Problems Recommend Changes
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Identify Customer Problems
Focus Group versus Questionnaire Focus Groups with BR Users Different Surveys – Different Jobs Focus Group – 12 people – two hours
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Focus Group Comments
Two Types of Comments
Quality
Management
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Comments on Quality
More Accurate and Timely Contact Information
Add 2002 Economic Census and Current Survey Data to Business Register
Mergers and Acquisition / Company Structure
“BAD” data
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Comments on Management
Communication Documentation Training Interactive Use of the Business
Register Management
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Team Projects
Transition to New Business Register Administrative Records Processing How Surveys Use Business Register Identify Customer Problems Make Recommendations
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DeterminingFinal Recommendations
Reviewed Individual RecommendationsConsolidate RecommendationsAdded New RecommendationsCreated Final ListRanked Entries on Final List By:
ImportanceDifficulty
Final Set of Recommendations
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RecommendationsShort Term (Next 6 Months)
Administrative Records
Administrative Record Repository
“Wrap-Up” Edit
Business Register Quality Checks
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RecommendationsLong Term (Over 6 Months)
Identify a clear list of activities associated with Business Register QA plan
Problem / Issues LogAnnual Meeting with CustomersPeriodic Audit of Business Register
Processes and QA planMonitor Quality of key variablesMonthly Analytical Tables
Identify Current State of Business RegisterDetermine Trends and emerging problems
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Lessons Learned
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Lessons Learned
1. Project was too “BIG”
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Lessons Learned
2. “You can get a lot done when you don’t care who gets the credit.”
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Lessons Learned
3. All quality problems are management problems.
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Lessons Learned
4. Introducing a “Quality” approach is a wearing experience.
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Lessons Learned
5. Team members should be accountable for their work.
The team should be blend of junior staff and enlightened senior staff
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Lessons Learned
6. Need for both Technical Documentation
and Management Documentation
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Lessons Learned
7. Focus Groups are worth the effort
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Lessons Learned
8. Similar processes in different programs should be documented with common format and common definitions