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Envisioning a Culture for Envisioning a Culture for QualityQuality

ISyE 515 Workshop Fall 2014ISyE 515 Workshop Fall 2014

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Workshop ObjectivesWorkshop Objectives

To increase awareness of behaviors that To increase awareness of behaviors that promote high-quality service within an promote high-quality service within an organizationorganization..

To introduce the concept of organizational To introduce the concept of organizational culture.culture.

To demonstrate that teams are able to To demonstrate that teams are able to produce decisions superior to individual produce decisions superior to individual decisions.decisions.

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Workshop ObjectivesWorkshop Objectives

To teach the interpersonal and rational skills To teach the interpersonal and rational skills involved in synergistic decision makinginvolved in synergistic decision making..

To facilitate the examination of team/group To facilitate the examination of team/group behaviorbehavior..

To provide constructive feedback on team To provide constructive feedback on team behavior.behavior.

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Workshop ObjectivesWorkshop Objectives

To Demonstrate Team Skills: Synergy, To Demonstrate Team Skills: Synergy, Listening, Communicating, ConsensusListening, Communicating, Consensus Style Decision Making….Style Decision Making….

To Have an Enjoyable and Beneficial To Have an Enjoyable and Beneficial Team Experience…..Team Experience…..

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The ProcessThe Process

We Will Read Through the “Situation” and the We Will Read Through the “Situation” and the “Challenge” as a group.“Challenge” as a group.

You Will Perform Step 1 IndependentlyYou Will Perform Step 1 Independently

We Will Form Teams; then You Will Perform We Will Form Teams; then You Will Perform Step 2 With Your TeamStep 2 With Your Team

We Will Discuss and Analyze the Results We Will Discuss and Analyze the Results

Scoring Box

Please complete the following steps and insert the scores under your team’s number

Team Number

1 2 3 4 5 6 7 8 9 10

Average Individual Score – Add up all the members’ individuals scores (Step 4) and divide by the number of people on the team

Team Score - Record the total from the bottom of the Step 5 column.

Gain (Loss) Score - Subtract Team Score (Step 7) from Average Individual Score (Step 6). (If the Team Score is higher than the Average Individual Score, the negative “-” number represents a loss.)

Percent Change – Divide the Gain or Loss Score (Step 8) by the Average Individual Score (Step 6).

Best Individual Score – Record the lowest Individual Score on the team

Number of Members Better Than Team – Record the number of Individual Scores lower than the Team Score.

Step6

Step7

Step8

Step9

Step10

Step11

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ConclusionsConclusions

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