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1 Relay Competency CenterFor Internal Use Only
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OEM SalesProduct Application Specialists
Relay Competency Center
Click on a button to go to the corresponding group.
Marketing, Sales & Support Groups
Field Based, Customer Facing Groups
Customer Information Center (CIC)
Sales Engineer Contact Center
(SECC)
Relay Function NavigationUser Instructions
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This tool has been developed to assist the Sales Force with navigating the Relay Competency Center (RCC) group.
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2 Relay Competency CenterFor Internal Use Only
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Position in Schneider Electric Organization
Provides:• Relay products and solutions for industrial & general purpose applications
• Industry segment expertise for competitive advantage and growth
• Product management for Square D and Telemecanique brands
Role:• Relay Product & Application Experts
• Product Marketing & Management
• Product Design & Engineering
• Product Manufacturing
• Product Testing
• Performance Management
3 Relay Competency CenterFor Internal Use Only
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PRODUCT POSITIONING
Positioning Objectives
• Establish Telemecanique brand as the preferred plug-in relay brand to OEMs, panel builders and system integrators
• Leverage existing Square D customer base to grow Telemecanique relay sales in its targeted markets
• Create pull through opportunities of other Schneider components
• Ensure the best market penetration and maximize margins
• Continue to expand the Square D and Telemecanique product lines
Square D 8501 Plug-In Relays
• Targeted to project jobs and end users (MRO)
• Sold individually
• Square D relays will still be sold through the traditional
Square D distributor channel
• Main focus is U.S. market
Zelio Plug-In Relays
• Targeted to OEM and large panel builders
• Sold in packages of 10
• Competitively priced for large quantity sales
• Sold through the traditional Square D distributor channel
• Marketed to national and international markets
4 Relay Competency CenterFor Internal Use Only
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RPM Power Relays - 15 Amps
RXM Miniature Relays - 3 to 12 Amps
RUM Universal Relays -10 Amps
RPF Power Relays - 30 Amps
ZELIO PLUG-IN RELAYS
RSB Interface Relays - 8 to 12 Amps
5 Relay Competency CenterFor Internal Use Only
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8501K Universal Relays - 15 Amps
8501R Control Relays - 3 to 12 Amps
8501R Power Relays -10 Amps
8501C Power Relays - 30 Amps
8501 PLUG-IN RELAYS
8501R Hermetically Sealed Relays - 5 Amps
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NORTHFIELD, IL
Matt O’KaneBusiness Director & General Manager
Robert CarsonProduct Application Specialist
Kim RogalinProduct Application Specialist
Ronny JamesProduct Application Specialist
Ken MeltonProduct Application Specialist
Abbey KocmondMarketing Coordinator
Mike O’DonnellMarketing Product Manager
Cindy PilchMarketing Manager
Field Support Group Internal Support Group
Richard HullProduct Application Specialist
Jenny KiddCustomer Service
Representative
Peter HessCustomer Service Manager
Ruben ColmenaresProduct Engineering Manager
Dipin JainProduct Engineering Manager
Gil RestrepoProduct Engineering Manager
Mike RollerDirector of Engineering
Engineering Lab
West - TBDProduct Application Specialist
Richard SmithCustomer Service
Representative
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Direct Support
Indirect Support
Peter HessCustomer Service
Manager
Matt O’KaneBusiness Director & General
Manager
Cindy PilchMarketing Manager
Bill Moody Distribution Sales
Manager
Product Application Specialists
Adam Steinback Manager of Strategic
Partnerships
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Functions
Field sales support
Application support
Training support
Matt O’KaneBusiness Director & General Manager
(acting Sales Director)
Richard HullMid-Atlantic Region
865-475-9386
Robert CarsonNortheast Region484-753-4855
Kim RogalinMidwest Region312-296-3418
Ken MeltonSoutheast Region770-795-1321
Ronny JamesSouth Central
601-991-2019
OPENWest
Product Application Specialists
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Functions
Product design
Product engineering
Product testing & evaluation
Mike RollerDirector of Engineering
Dipin JainEngineering
Product Manager
Ruben ColmenaresEngineering Product
Manager
Gil RestrepoEngineering
Product Manager
OpenEngineering
Product Manager
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Functions
Product design
Product engineering
Product testing & evaluation
Philippe MarieDirector of R&D
Engineering LabMatt Barr
Chuck Johnson
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Functions
Marketing
Brand management
Product positioning
Product management
Product applications
Product pricing
Product promotions
Mike O’DonnellMarketing Product Manager
Abbey KocmondMarketing Coordinator
Cindy PilchMarketing Manager
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Functions
Customer service
Call escalation
Technical support
Richard SmithCustomer Service Representative
Peter HessCustomer Service Manager
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Matt O’KaneBusiness Director / General Manager
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Major Areas of Responsibility
Sales Channel Strategy Marketing Engineering Procurement
Role in Relay Competency Center
Manager: Product Application Specialists (PAS)
Manager: Marketing personnel
Manger: Engineering personnel
Manager: Procurement
Contact Information847-441-2520Matthew.O‘[email protected]
191 Waukegan RoadNorthfield, IL 60093
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Robert CarsonProduct Application Specialist
Contact [email protected]
2002 Sproul Road, Suite 300Broomall, PA 19008
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Major Areas of Responsibility
Sales – Joint sales calls with Schneider Electric sales force
Support –Technical and Application expertiseCompetitive product assessmentProduct selectionProduct training
Role in Relay Competency Center
Product Application Specialist (PAS)Northeast Region
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Richard HullProduct Application Specialist
Major Areas of Responsibility
Sales – Joint sales calls with Schneider Electric sales force
Support –Technical and Application expertiseCompetitive product assessmentProduct selectionProduct training
Role in Relay Competency Center
Product Application Specialist (PAS)Mid-Atlantic Region
Contact [email protected]
503 Alpine CircleTalbott, TN 37877
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Contact [email protected]
5217 Meadow Oaks Park DriveJackson, MS 39211
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Ronny JamesProduct Application Specialist
Major Areas of Responsibility
Sales – Joint sales calls with Schneider Electric sales force
Support –Technical and Application expertiseCompetitive product assessmentProduct selectionProduct training
Role in Relay Competency Center
Product Application Specialist (PAS)Mid South Region
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Contact [email protected]
4016 Southbrook CourtKennesaw, GA 30152
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Ken MeltonProduct Application Specialist
Major Areas of Responsibility
Sales – Joint sales calls with Schneider Electric sales force
Support –Technical and Application expertiseCompetitive product assessmentProduct selectionProduct training
Role in Relay Competency Center
Product Application Specialist (PAS)Southeast Region
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Contact [email protected]
1101 Iroquois Ave, Suite 1409Naperville, IL 60563
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Kim RogalinProduct Application Specialist
Major Areas of Responsibility
Sales – Joint sales calls with Schneider Electric sales force
Support –Technical and Application expertiseCompetitive product assessmentProduct selectionProduct training
Role in Relay Competency Center
Product Application Specialist (PAS)Midwest Region
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Cindy PilchMarketing Manager
Major Areas of Responsibility
Marketing – Product and communications
Role in Relay Competency Center
Manages: Marketing personnel, product pricing, positioning and programs
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Major Areas of Responsibility
Product Management – Plug-in relays
Role in Relay Competency Center
Marketing Product Manager: Product positioning & management
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Mike O’DonnellMarketing Product Manager
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Major Areas of Responsibility
Marketing – Communications
Role in Relay Competency Center
Marketing Coordinator: Design & Marketing correspondence
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Abbey KocmondMarketing Coordinator
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Major Areas of Responsibility
Engineering of RCC products – Local offering
Role in Relay Competency Center
Director: Engineering
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Mike RollerDirector of Engineering
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Major Areas of Responsibility
Engineering of Telemecanique global offering of plug-in relays/sockets/accessories
Role in Relay Competency Center
Director: R&D
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Philippe MarieDirector of R&D - Global Offer
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Major Areas of Responsibility
Engineering
Role in Relay Competency Center
Engineering Product Manager Power plug-in Relays
Contact Information847-441-2542Ruben.Colmenares@us.schneider-electric.com
191 Waukegan RoadNorthfield, IL 60093
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Ruben ColmenaresEngineering Product Manager
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Major Areas of Responsibility
Engineering
Role in Relay Competency Center
Engineering Product Manager International Product Management
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Dipin JainEngineering Product Manager
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Major Areas of Responsibility
Engineering
Role in Relay Competency Center
Engineering Product Manager Sockets and Accessories
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Gil RestrepoEngineering Product Manager
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Major Areas of Responsibility
Support Services
Role in Relay Competency Center
Customer Service Manager Call escalation supportProduct Application Specialist Support
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Peter HessCustomer Service Manager
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Major Areas of Responsibility
Support services
Role in Relay Competency Center
Customer Service RepresentativeCall Escalation Support
Contact [email protected]
191 Waukegan RoadNorthfield, IL 60093
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Richard SmithCustomer Service Representative
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Functions:• Definition of value by brand & features
• Positioning strategy
• Engineering design
• Market research
• Manufacturing
• Product Quality
• Application support to CIC
• Product support to CIC
• Marketing collateral through SECC
Role:• Relay product specialist
• Relay application specialist
• Distributor training
• Customer visits
Related Contacts:• OEM Sales
• CIC (Customer Information Center)
• SECC (Sales Engineer Contact Center)
• Relay PAS (Product Application Specialists)
INTERNAL SUPPORT EXTERNAL SUPPORT
Role:• Relay application specialist
• Relay level 2 technical support
• Relay product management & marketing
Functions:• Sales support to Field Sales and Distributors
• Application support to customers
• Relay Product support group
Related Contacts:• CIC (Customer Information Center)
• SECC (Sales Engineer Contact Center)
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PRODUCT APPLICATION SPECIALISTS
To engage the PAS, see map or call the RCC at 1-847-999-2750
Role:
• Product Application Specialists (PAS)
Functions: See Org Charts for Contacts
• Customer visits
• Customer conversions to Schneider solutions
• Distributor Training
• Industry application assistance on A&C focus segments
Contacts:
• Robert Carson
• Richard Hull
• Ronny James
• Ken Melton
• Kim Rogalin
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CUSTOMER INFORMATION CENTER (CIC) &SALES ENGINEER CONTACT CENTER (SECC)
Role:• Service Representatives
Related Contacts:• Product Support Groups
• Supply Chain Management
• Sales Operations
• Field Offices
• Accounts Receivable
• Channel Accounts / End Users
Sales Engineers Contact Center1-888-773-7322
Customer Information Center1-888-778-2733
Product Support Group1-888-SquareD
Functions: See Org Charts for Contacts
• Commercial: Order Entry, Order Inquiry, Price, Availability, Tracking
• Claims: Returns, Shipping discrepancy, Price adjustment, Debits, Deductions, Statement clean ups
• Rebates: CPA, Powerbuilder, SPE
• SPD Central: Inputs all Profile / CPA Special Price Agreements into Q2C
• Specialty Services : handles transactions related to Strategic Accounts, Direct OEM, Government Services
• SPE Project Management (small project management)
• Technical Product Support: questions related to Schneider product offering
• Electronic Linkage: Provides support and direction for EDI and My Schneider Electric
• Sales Engineer Contact Center: provides support for all Sales Functions - See Org Charts for Contacts
• International: Supports the 60 Schneider Affiliate Countries for NEMA products
• Canada CIC: Provides Commercial, Claims and Technical Support for Canadian activity
• Literature: catalogs, handouts, manuals, drawings (via Banta, email)
• Product Samples: for internal customers only (sample order process)
• Cross references, obsolete product info.
• Info from/to customer, virtual meeting, plant visits, OEM Technology and Solutions Center (TASC) and A&C Industrial Solutions Center engagement, etc.
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FIELD SALES ENGINEER PRODUCT SUPPORT FOR RELAYS Field Sales Engineer (FSE) Contact
LITERATURE: catalogs, handouts, manuals, drawings (via Banta, e-mail)PRODUCT SAMPLES: for internal customers only (sample order process)RESEARCH: cross-references, obsolete product info.ORGANIZE: info from/to customer, virtual meeting, plan visit, etc.ARRANGE: OEM Technology and Solution Center (TASC) and A&C Industrial Solution Center involvement
SECC Sales Engineer Contact Center 888-SQD-SECC
PRODUCT SUPPORT: technical product support
FSE(Primary Contact Option)
CIC Customer Information Center
888.SQUARED
Logistics, Order based expedites and inquiries
FSE(Secondary Option if needed)
RCC Relay Competency Center
Support Escalation
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PRODUCT APPLICATION SPECIALIST TERRITORY COVERAGE
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OEM SALES
Gregg MorascaVice President
OEM Sales615-584-3529
Sandi LakinExecutive Secretary
847-925-3896
Dave TracySoutheast RSM954-331-2112
Richard OdleCentral RSM918-384-1025
Jeff ShewmanNortheast RSM610-892-1683
Dave HenrichsMidwest RSM414-247-6210
Keith MunsonWest RSM
303-408-0241
Matt DouglasNorth Central RSM
847-925-3950
Dave HenrichsManager
Business Development414-247-6210
Charles ForsgardDirector
Strategic OEM Accounts919-217-6337
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RCC Field Support
OEM SALESNORTHEAST
Jeff ShewmanNortheast RSM610-892-1683
Gregory Quinkert973-885-1977
David Mortimer610-231-8950
Kevin Piper301-393-3303
Nicholas Ricci412-733-2100
Charles Beard410-847-1307
Pat Hilgar610-355-5713
Walter Koetter804-402-6172
Mike Driscoll 973-658-2922
Robert O’DonnellManager
781-232-1304
Delaware is handled by Richard Hull
Robert CarsonPAS – Northeast Region
484-753-4855
Richard HullPAS – Mid-Atlantic Region
865-475-9386
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RCC Field Support
OEM SALESNORTHEAST
Robert O’Donnell781-232-1304
Juan Penaloza315-560-9967
Robert Day781-232-1305
Peter Duarte781-232-1422
Robert Gallant860-258-5707
Scott Preston 781-571-9742
Gary Shevlin585-214-0205
Robert CarsonPAS – Northeast Region
484-753-4855
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RCC Field Support
OEM SALESSOUTHEAST
David TracySoutheast RSM954-331-2112
Robert Cietek615-844-8794
John Yates770-792-4880
Roger Manus704-571-6025
Geisy Penton407-389-2323
Albert Fancher770-792-4837
Thomas Lorenz864-288-6384
Ty Pruitt770-792-4835
Michael Johnson813-342-6130
Patricia Doering904-348-3150
Randall Loman704-571-6023
Valerie Tur813-342-6138
Jon Cieslewicz919-217-6743
Richard HullPAS – Mid-Atlantic Region
865-475-9386
Ken MeltonPAS – Southeast Region
770-795-1321
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RCC Field Support
OEM SALESCENTRAL
Kenneth Clark972-471-6164
Timothy Hines205-408-7109
Brian Bennett972-471-6172
Jonathan Johnson713-570-2107
Andrew Korthames
918-749-6694
Thomas Worley918-384-1019
John Werts918-625-1170
Rebecca Burgess205-408-7114
Mitch Breaux972-471-6143
Bryan Buhler504-837-9022
Memphis is handled by Richard Hull
Ronny JamesPAS – South Central
601-991-2019
Ken MeltonPAS – Southeast Region
770-795-1321
Richard OdleCentral RSM918-384-1025
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RCC Field Support
OEM SALESNORTH CENTRAL
Matt DouglasNorth Central RSM
847-925-3950
Brian Clark616-656-6742
Andrew Vavere616-656-6738
Eric Hopkins317-202-6319
Mark Prestemon847-925-7773
Ruby Gill847-925-3915
Bill Cummings847-736-7074
Joe Middendorf513-605-8031
Anthony Di Stefano
847-925-3962
Ralph BaughnManager
248-457-4157
John NinManager
440-725-3397
Kim RogalinPAS – Midwest Region
312-296-3418
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RCC Field Support
OEM SALESNORTH CENTRAL
Ralph Baughn248-457-4157
James LaRosa248-457-4165
James Aras248-457-4166
Greg Doozan248-457-4149
Angela Farina248-457-4131
Kim RogalinPAS – Midwest Region
312-296-3418
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RCC Field SupportJohn Nin
440-746-3164
Craig Witker937-514-7294
Ralph Gordyan440-746-3152
Joseph Middendorf513-605-8031
Keith Welch614-818-7522
OEM SALESNORTH CENTRAL
Kim RogalinPAS – Midwest Region
312-296-3418
Ryan Sancraint419-842-2148
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RCC Field Support
OEM SALESMIDWEST
OpenMidwest RSM
XXX
Eric Hanson763-543-5500
Steven Breen763-543-5500
Steven Le Duc920-494-3313
Douglas Marbach414-247-6213
James Voss763-543-5506
Jason Hensel414-247-6214
Jake Dreske414-687-6100
Russell Yost414-247-6212
Michael BueltManager
314-957-0203
Diane MorandoManager
763-543-5505
Kim RogalinPAS – Midwest Region
312-296-3418
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RCC Field SupportMichael Buelt314-957-0203
Bruce Nixon913-307-5862
Mike Kraft515-280-1731
Terry Kruid402-330-3753
Michael Plummer314-957-0226
Richard Moffet913-307-5875
Ronny JamesPAS – South Central
601-991-2019
OEM SALESMIDWEST
Kim RogalinPAS – Midwest Region
312-296-3418
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RCC Field SupportKeith Munson
West303-408-0241
David Hausbeck303-393-5823
Alex Beltran925-730-3155
Michael Godinez909-612-5400
Michael Grinter303-324-3056
Steven Studebaker510-816-0489
Steven Smith909-612-5451
Brian Gold310-775-0055
Chris Heberlein206-650-5116
OEM SALESWEST
OpenPAS – West Region
(handled by Peter Hess)
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