1 information technology department richard lewis, cio city of houston fy11 budget (operating)...

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INFORMATION TECHNOLOGY DEPARTMENTINFORMATION TECHNOLOGY DEPARTMENTRichard Lewis, CIORichard Lewis, CIO

CITY OF HOUSTONCITY OF HOUSTONFY11 Budget (Operating)FY11 Budget (Operating)

Fiscal Year 2011 BudgetFiscal Year 2011 Budget

Information Technology Department (ITD)Information Technology Department (ITD)

Budget Workshop PresentationBudget Workshop PresentationJune 3, 2010June 3, 2010

Council ChambersCouncil Chambers

ProposedProposed

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VISIONVISION

To be an information technology organization recognized for collaborative partnership, proactive leadership, strategic innovation, and quality customer service.

VALUESVALUES• Professional focus and

initiative

• Invest in our employees

• Reward success and value lessons learned

• Expect high levels of productivity and excellence

• Operate with integrity to build trustful relationships and dependability

MISSIONMISSIONTo improve the quality of services to our customers (citizens and employees) on a daily basis through cross-functional teamwork while minimizing operating expenses and improving the City’s business processes.

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Strategic FocusStrategic Focus

“ “ Introducing the New TIP IMPACT System “Introducing the New TIP IMPACT System “Allows CTOs to Enter and Update TIP Form As OnlineAllows CTOs to Enter and Update TIP Form As Online

Provides Direct Online Access to Employees and CitizensProvides Direct Online Access to Employees and CitizensExpedites Annual Budget Preparation and Review ProcessesExpedites Annual Budget Preparation and Review Processes

Enables more Efficient and Comprehensive Reporting through FiltersEnables more Efficient and Comprehensive Reporting through FiltersProvides an Automated Change Management SystemProvides an Automated Change Management System

Improve infrastructure, core business processes and provide an effective citywide management structureImprove infrastructure, core business processes and provide an effective citywide management structure• Emphasize system simplicityEmphasize system simplicity• Standardize enterprise architecture to reduce complexityStandardize enterprise architecture to reduce complexity• Right size (staffing vs. contracting)Right size (staffing vs. contracting)• Executive accountabilityExecutive accountability• Plan annual replacement requirementsPlan annual replacement requirements

Align IT Resources with City Business Objectives and Balance Effectiveness / Efficiency to:Align IT Resources with City Business Objectives and Balance Effectiveness / Efficiency to:• Reduce Operating CostReduce Operating Cost• Limit Growth to the WorkforceLimit Growth to the Workforce• Improve Services to Citizens / EmployeesImprove Services to Citizens / Employees• Mitigate Security / System Failure RisksMitigate Security / System Failure Risks

Continuously strengthen IT Security through Network Re-Design, Hardware/Software Enhancements, Multi-Continuously strengthen IT Security through Network Re-Design, Hardware/Software Enhancements, Multi-Layering Approaches, Policy and Procedure, Mandatory Training/Testing, Incident Response, Regular Layering Approaches, Policy and Procedure, Mandatory Training/Testing, Incident Response, Regular

Performance Assessments and Random Audits Performance Assessments and Random Audits

Pro-active StructurePro-active Structure

TransparencyTransparency

SecuritySecurity

EfficiencyEfficiency

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ITD Executive Organization & Citywide CTOsITD Executive Organization & Citywide CTOs

Houston PoliceDavid Morgan

Male White

Todd JohnsonAssistant Director

(Exec Level)Male White

Houston FirePatrick Plummer

Male White

Houston Emergency Ctr.Al Garcia

Male Hispanic

Public Works & Eng.Olgilvie Gericke

Male White

Houston Aviation SystemMatt HydeMale White

Health & Human ServicesVernon HuntMale Black

Houston Public LibraryRonald Stauss

Male White

Planning & DevelopmentMax SamfieldMale White

Municipal CourtsRex BillingsMale White

Application SupportMark Stinnett

Assistant Director(Exec Level)Male White

AffirmativeAction

GeneralServices

Parks& Rec

Mayor’sOffice

CitySecretary

Controller’sOffice

Conv & EntFacilities

CityCouncil

Housing &Comm Dev

Legal

Human Resources

Admin &Reg Affairs

SolidWaste

Finance

InfrastructureGary Morris

Deputy Director(Exec Level)Male White

Radio CommunicationsTom Sorley

Deputy Director(Exec Level)Male White

Systems Architecture& ApplicationsEarl Lambert

Citywide Technology Officer

Deputy Director(Exec Level)Male White Human Resources

Magda AlanisHR Supervisor

Female Hispanic

FinanceHerb Garner

Accountant MgrMale Black

ProcurementFrank RodriguezDivision Manager

Male Hispanic

Administrative ServicesLaura Grainger

Assistant Director(Exec Level)

Female White

EnterpriseOperationsDan Steege


Network Data/VoiceServices

Wayne GrantAssistant Director

(Exec Level)Male Black

ClientServices

Phillip SuberOperations Manager

Male Black

ERP/SAP ProjectMary Ann Grant

Deputy City Controller(Exec Level)Female Black

Project Mgmt OfficeMark Norton


Security - VacantChief Security Officer

Assistant Director(Exec Level)

Chief Technology Officer (CTO)Departments

Experienced Experienced TeamTeam

Director’s OfficeRichard Lewis

Chief Information OfficerMale White

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Fiscal Year 2010 SummaryFiscal Year 2010 Summary

AccomplishmentsAccomplishments

Completed the Network Upgrade linking 400+ City Facilities across 640 sq miles allowing for effective and efficient voice and data communications

Commenced the implementation of the Exchange Upgrade (email, calendaring and contacts functionality)

Developed Plan to Consolidate 14 Data Centers down to 3 to reduce cost and improve Disaster Recovery

Assisted HPD in implementing a New Records Management system and deployment of the “office in the vehicle” to increase field productivity

Completed the design and began the implementation of a new Public Safety Radio System

Formalized the SAP Support Team & Established a Governance Committee for ERP management

Established Wireless Infrastructure Standards

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Short TermShort Term

Fiscal Year 2011 GOALSFiscal Year 2011 GOALS

Long TermLong Term

1. Improve the IT Service Delivery with a focus on Infrastructure Services

2. Continue to implement Data Center Consolidation to Reduce Cost and Implement Disaster Recovery Plan

3. Secure Resources for a 24/7 Network Operating Center

4. Build new Municipal Court Case Management system (C-Smart)

5. Continue to assist HPD in the implementation of new Records Management system

6. Upgrade the 3-1-1 System to Next Generation technology

7. Leverage Geographical Information System (GIS) technology investment

8. Continue to develop the Wireless Infrastructure

1. Develop a citywide Systems Architecture Plan

2. Re-align IT for better governance and to support the City’s CORE business lines, i.e. infrastructure replacement/maintenance and public safety

3. Develop citywide Security Framework to include a Chief Security Officer

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FY11 Budget - Expenditures by TypeFY11 Budget - Expenditures by Type

General Fund 1000General Fund 1000

• Leverage SAP through enhanced tools

•Invest in IT security to avoid disruption in business operations, theft and inappropriate use of City assets

•Project management of large IT initiatives, leveraging technologies to enhance productivity and organizational performance

Budget HighlightsBudget Highlights

TotalGeneral Fund

$19.980m

Supplies2%

Services18%

Cap EQ0% Non-Cap EQ

0%

Personnel80%

Significant Variance Significant Variance

FY2010 Estimate to FY2011 BudgetFY2010 Estimate to FY2011 Budget

• Increased costs from consolidation PWE, HPD, HFD to ITD Radio Group of $1,308,729 or 6.9% increase over total estimate

• HOPE 3% increase to base pay $335,915

• Pay for Performance increase to base pay $132,798

• Health Insurance Increase 5% or $56,754

$$$ in Millions

FY2010 FY2010

Expenditures Est. Budget

Personnel Services 14.91 15.82 0.91

Supplies 0.13 0.49 0.36

Other Services & Charges 3.88 3.52 (0.36)

Equipment 0.00 0.07 0.07

Non-Capital Equipment 0.02 0.08 0.06

Total O&M 18.94 19.98 1.04

Debt Service & Other Uses 0.01 0.00 (0.01)

Total Expenditures 18.95 19.98 1.03

Variance

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Radio System ConsolidationRadio System Consolidation

• Council Action related to a new Public Safety Radio System ($132.3 M Investment) approved in October of 2008

• Replaces three (3) radio systems with one (1) interoperable system

• Support staffs in HPD, Fire and PWE consolidated into ITD in FY2010 includes 27 employees and 19 vehicles

• Implementation date of late 2012

• Contract capacity provides for partnerships, e.g. METRO, HISD, other political subdivision, etc.

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Fiscal Year 2011Fiscal Year 2011

Other Funds by Expenditure TypeOther Funds by Expenditure Type

TotalCentral ServiceRevolving Fund

$20.663mServices

99%

Supplies0%

Cap EQ0%

Non-Cap EQ0%

Personnel1%

Budget HighlightsBudget Highlights

TotalProject Cost

Recovery Fund$6.533m

Services37%

Personnel61%

Non-Cap EQ1%

Cap EQ0%

Supplies1%

Central Services Revolving FundThis fund provides for the purchase of goods and/or services for citywide operating departments. It also provides for the efficient and effective audit of billings for such purchases.

• Voice Services (Mobile/Data/Landlines)

• Applications Services (SAP/311)

• Data Services (Network Security/Internet)

• Desktop Support (Email/Office Systems)

Project Cost FundThis fund is used to pay the cost of department employees who directly and indirectly work on CIP-related projects. Current ITD projects include:

• Active Directory & Exchange (ADEX)

• CSMART

• Radio Interoperability Project



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1 information technology department richard lewis, cio city of houston fy11 budget (operating)...

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