1 introduction to project management. 2 the project management body of knowledge (pmbok) 2004
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Introduction to Project Management
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The Project Management Body
of Knowledge (PMBOK) 2004
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The Project Management Body of Knowledge http://www.PMI.org
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General Management Skills
Leading Communicating Negotiating Problem solving Influencing the organization
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Leading
Establish direction Align people Motivate and inspire
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Communicating
Written and oral, listening and speaking
Internal, externalFormal, informal Vertical and horizontalCustomer orientation (listening to
the customers needs and requirements)
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Communicating
Choice of media Writing Style Presentation techniques Meeting management
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Negotiating
Conferencing with others to come to terms or reach an agreement
Assisted negotiation Arbitration Mediation
Working with the customer to insure needs (project goals) are met
Insuring customer satisfaction
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Negotiation during project life
Scope, cost, and schedule objectives Changes to scope, cost, and schedule
objectives Contract terms and conditions Assignments Resources
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Problem Solving
Distinguish between causes and symptoms
Problems can be Internal/external Technical/managerial Interpersonal
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Decision making
Analysis to generate viable solutions Can be made or obtained (e.g. from the
customer) Time relevance (too early or too late may
not work)
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Influencing the Organization
Ability to get things done Understand the formal and informal
structures of all the organizations involved The performing organization The customer Contractors Etc.
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Influencing the Organization
Understand the politics. “politics is about getting collective action from a group of people who may have different interests. ….use of conflict and disorder creatively.” Eccles
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Influencing the Organization
Understand the power. “the potential ability to influence behavior, to change the course of events, to overcome resistance, get people to do things they would not otherwise do.” Pfeffer
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Introduction to the PMBOK
Purpose of the PMBOK- identify and codify good practices
The team decided what parts of the PMBOK practices to use
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PMBOK Defined
Identifies good practices for a project and project manager
Even though the PMBOK is ANSI Standard the details of every topic are not elaborated
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Purpose of the PMBOK
Generally recognized practicesProvides a shared vocabulary and
structure for discussion The PMBOK is a foundational publication
for reference, preparation for certification, standardized training
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The project management team is responsible for determining what ideas and practices are appropriate for any given project
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What is a project?
TemporaryUniqueProgressive elaboration
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Projects versus Operations
Projects Performed by
people Constrained by
limited resources Planned, executed
and controlled Temporary Unique
Operations Performed by people Constrained by limited
resources Planned, executed and
controlled Ongoing Repetitive
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What is a project?
Temporary with a beginning and end
Creates a unique product, service or result
Progressive elaborationDone for a purposeHas interrelated activities
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Temporary
Definite beginning and endEnd is reached when the project
objectives have been achievedMarket windowAd hoc team
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Unique
Something newSize does not matter
New airlinerBring a new drug to market
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UniqueRequires progressive elaboration
ProgressiveProceeding in stepsContinuing steadily in increments
ElaborationWorked out with care and detail
Developed thoroughly
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Elaboration
Distinguishing characteristics first broadly defined will become more explicit and detailed as the team develops a better understanding
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The Strategic Plan and Projects
Market demand for a new product or service
Organizational effecting a change in structure, staffing, or style of an organization
Legal requirement
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Some Types of Projects
Developing or acquiring a new or modified information system
Constructing a Building Running a campaign for political
officeImplementing a new business
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Related Areas
Program: A group of projects managed to
obtain benefits not available from managing them individually
May involveOngoing operationsProgram managers
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Project Management
Application of skills tools and techniques to project activities to
meet project requirements
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PM
Identifying requirements Establishing clear and achievable
objectives Balancing the competing demands
for quality, scope, time and cost
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What is project management?
Application of :KnowledgeSkillsTools and techniquesTo project activities to meet or exceed
stakeholders’ expectations while using resources efficiently and effectively
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Managing a project includes:
Identifying the requirements Establishing clear and achievable
objectives Balancing the competing demands
for quality, scoop, time, and cost Adapting specifications, plans, and
concerns of the stakeholders
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What is a stakeholder?
Project managerCustomerPerforming organizationSponsorTeamInternal/externalEnd userSociety, citizens
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The project management team must:Identify stakeholdersDetermine their needs and
expectationsManage and influence those
expectations
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Meeting Stakeholders’ ObjectivesBalancing competing demands
Scope, time, cost, and qualityStakeholders with different
needs and expectationsIdentified requirements (needs)
and unidentified requirements (expectations)
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Meeting Stakeholders’ Objectives
PMI does not approve of gold plating
The Needs of all Stakeholders should be taken into account on all projects
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Meeting Stakeholders’ Objectives
Stakeholder management is a proactive task
The project manager must identify all stakeholders and incorporate their needs into the project
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The PMBOK Structure
Section I. The Project Management Framework
Section II. The Standard for Project Management of a Project
Section III The Project Management Knowledge areas and the 44 PM processes
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Section 2: Nine Project Management Knowledge Areas
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
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Areas of Expertise
The PMBOK Application area knowledge (IEEE
Standards) Understanding the project
environment General management knowledge and
skills Interpersonal skills
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The PMBOK
Project Life Cycle Five Project Management Process
Groups Nine Knowledge Areas 44 PM PM Management Processes
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Other Key Influences Application area Project environment General Management Skills Interpersonal skills
Effective communication Influencing the organization Leadership Motivation Negotiation and Conflict management Problem Solving
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Project Management Context
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Programs and Program Management
Groups of projects that can be coordinated together to obtain financial and or other gains.
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Portfolios and Portfolio Management
Projects grouped together for strategic management
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Program Management Office
Organization under which projects can be centralized and
coordinated
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Thank you for your attention.
If you have any questions or comments please send an e-mail to Dr. Dufner at [email protected]