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ITSM Transitionenabling System-wide Strategy• Background to Suffolk & Strategic Development• Organisational Readiness

• ITSM Programme• ITSM Programme Outcomes

Kate Walker, Head of ICT & Informatics, @theValueofIMTAnthony Upshall, ITSM Transition Programme Manager. 01473 770146

Background to Suffolk

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ITSM Programme

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ITSM Programme - Outcomes

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• To provide a responsive and reliable IT service pan-Suffolk;

• To ensure equity and quality of support and services to all sites;

• To work in partnership to innovate and develop IT across the two CCG areas;

• Contract with a compliant provider of the services meeting the agreed specification;

• Maintain quality and timeliness of the service;

• The contract emphasis will be a proactive support model designed toward providing

a robust service rather than simply reacting to incidents as they occur;

• Ensure all contract schedules are completed to enable a robust contract to be put

in place;

• Secure the full range of services at a cost effective price;

• To efficiently and effectively transition to the new service contract;

• Allow other eligible bodies to source similar services:

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Questions?

Kate Walker, Head of ICT & Informatics, @theValueofIMTAnthony Upshall, ITSM Transition Programme Manager. 01473 770146