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LA2401English for the Hotel

Business

Unit 6: Money Matters

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ScopeThe scope of this unit is….

1. Language Focus: Financial Transactions

2. Vocabulary Focus: Numerical and Currency Terms

The purpose of this unit is to practice financial dealings in hotel settings using the English language, as well as becoming more aware of cultural points important when dealing with money.

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ObjectivesYou will be able to:• Deal with customer’s payments• Handle different forms of payment• Explain a bill to customers• Apply currency exchange rates• Acknowledge customers’ queries• Provide a solution• Handle queries politely

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Video – Checking out and paying

Watch the video and answer the questions:

What is the guests’ room number?

What did the guests take from the refrigerator?

How much is their total bill?

How will the guest pay?

Are there any extra requests?

What did someone ‘drop off’ for Miss Lee?

321

2 Colas (and room service)

Credit card

$310

order an Airport taxi

her luggage

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Could we have our bill, please?Listen to the two dialogues and match them to the correct screen.

Dialogue 1 _____ Dialogue 2 _____

ba

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Listening Exercise

____________

______________________________

yesno

cashno

now

yes (ready for you)

Visa

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Expressions to LearnCould we have the bill, please?I asked for my bill to be prepared.Your bill’s ready for you.How would you like to pay?Could you sign here, please?Is service included?How are you paying?The total in Euros is just there.Would you like a VAT receipt?

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Present ContinuousWe use the PRESENT CONTINUOUS tense to talk about actions whichare happening now.

Look at these examples:

We’re leaving now.

I’m paying in cash.

Answer these questions about what is happening now.

What are you doing now?

Who are you sitting next to?

Where are you studying?

What are you wearing?

What are your friends doing?

Subject + Vto be + ____ ing… (am,

is, are)

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Object Pronounsme, you, him, her , it (singular)

you, us, them (plural)

Look at these examples:

Could you bring us the bill?

I ’ve included them here.

subject objectverb

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Object PronounsComplete the following dialogue using the correct object pronoun:1. A Where’s your bag? B I gave ______ the porter.2. A Where did you put the pillows?

B I put ______ in Room 221.3. A Did you tell Mrs DuPont her husband called?

B Yes. I gave _______ the message.4. A Where’s Franco?

B I saw ______ a minute ago.5. A I hope you and your family enjoyed your stay.

B We did, thank you. You looked after _______ very well.6. A Goodbye.

B Goodbye. We hope to see ______ again soon.

you

them

her

him

us

you

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Listening Exercise - How would you like to pay?Listen to the FOUR dialogues and write the methods of

payment.

1. _________________2. _________________3. _________________4. _________________

How much does each one have to pay?

Invoice / Mastercard

Credit Card / Visa

US Dollar Travellers ChequesHotel Vouchers

Cash

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Listening ExerciseListen again. Are the sentences True or False?

1. Mr Badel is paying for his room and meals only.2. The hotel vouchers are for the room and breakfast.3. Ms Khol is paying for her bar bill and hotel bill

separately.4. Mr Popovic gives the cashier the correct money.

T / F

T / F

T / F

T / F

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Speaking NumbersThe following are some examples of how we speak financial figures in English…

“Your bill…. comes to two hundred and thirty dollars ($230)

“That’s seventeen pounds fifty all together.” (£ 17.50)

“Twenty pounds.” (£ 20)

“Three nights at two thousand five hundred baht comes to seven thousand five

hundred baht all together (B7500)

“That’s fourteen thousand baht all together.” (B14000)

“That comes to eight hundred and forty two baht.” (B842)

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Speaking NumbersListen to the examples and write them on the sheet provided.

Write them numerically (number format)

AND

Using words (written text format)

USE APPROPRIATE CURRENCY SYMBOLS (if required)

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Payment TypesUse the word bank to identify the types of payment below. receipt traveler’s check cheque credit card cash change bill check

1. 2. 3. 4.

5. 6. 7.

Which ones are methods of payment?

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More words to use…

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Foreign Exchange

1 euro = 0.66572GBP

So 250 euro = 250 * 0.66572 = 166.4GBP166.40

107.30

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Foreign Exchange

Complete the currency conversion exercises on your worksheet. Use the conversion table provided.

139.32

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Payment QueriesLook at the pictures.What problems do you think these customersare having with their bills?

Listen to the two dialogues and answer the sentences with True or False

problem lot of

muchmuch

manydidn’t

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Expressions to LearnI think there’s a mistake.I’m sorry, madam. This isn’t your bill.I’ll get the right bill for you.I’d like to settle my bill.

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Many, much, a lot of

Look at these examples:I don’t have much money.How much time do you have?

We use much for:NEGATIVE sentences (using not or ‘n’t’)orQUESTIONS with UNCOUNTABLE NOUNS

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Many, much, a lot of

Look at these examples:There aren’t many free tables left.How many rooms are booked tonight?

We use many for:NEGATIVE sentences (using not or ‘n’t’)orQUESTIONS with COUNTABLE NOUNS

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Many, much, a lot ofLook at these examples:We have a lot of guests from Scandinavia.He isn’t paid a lot of money in his job.Are there a lot of guests in the hotel?

We use a lot of for:POSITIVE and NEGATIVE sentences orQUESTIONS with COUNTABLE

and UNCOUNTABLE NOUNS

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Many, much, a lot of

many / a lot of

a lot of

much / a lot of

many

many / a lot of

much

much

a lot of

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SummaryDuring this class, we have:• Dealt with customer’s payments• Described different forms of payment• Explained a bill to customers• Applied currency exchange rates• Acknowledged customers’ queries• Provided a solution• Handled queries politely