1 lecture managingmanaging dr. igli tafa mba program – unyt spring 2015

1Lecture

ManagingManagingManagingManaging

Dr. Igli Tafa

MBA Program – UNYT

Spring 2015

Course title: Information Systems Credit Hours: 40 Instructor

Dr. Igli Tafa Email: [email protected] Contact: E-mail

Course website www.iglitafa.com Get everything from here

GENERAL INFO

The course introduces aspects of management related to information systems.

It emphasizes the use of IT in managing and operating organizations, including business enterprises, public institutions, and social and charitable communities.

The goal is provide students with a solid background on how to make use of IT as strategic in today’s global economy to gain competitive advantage and to present issues related with management of information resources.

COURSE OUTLINE

Managing Information Systems in the Enterprise Information Systems, Organizations, Management and

Strategy E-business and E-commerce Ethical and Social Issues in Enterprise IT Infrastructure and Platforms Managing Data Resources Telecommunications, Networks, and the Internet The Wireless Revolution Security and Control Enterprise Applications and Business Process Integration Managing Knowledge Enhancing Decision Making Redesigning the Organization with Information Systems Understanding the Business Value of Systems and

Managing Change Managing International Information Systems

COURSE CONTENT

Part 1: Information Systems, Organizations, Management, and Information Systems, Organizations, Management, and StrategyStrategy

•Why information systems are so important today for business and management

•Evaluate the role of information systems in today’s competitive business environment

•Identify the major management challenges to building and using information systems

•Evaluate the role played by the major types of systems in a business and their relationship to each other

•Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources

•Analyze the relationship between organizations, information systems, and business processes

ORGANIZATION OF THE COURSE

Part 2: Part 2: E-CommerceE-Commerce. . Ethical and Social Issues in EnterpriseEthical and Social Issues in Enterprise

•Analyze how Internet technology has changed value propositions and business models

•Define electronic commerce and describe how it has changed consumer retailing and business-to-business transactions

•Analyze the relationship among ethical, social, and political issues that are raised by information systems

•Identify the main moral dimensions of an information society and specific principles for conduct that can be used to guide ethical decisions

Organization of the course cont’d

Part 3: Managing Data Resources and IT functions in Managing Data Resources and IT functions in supporting of enterprise solution.supporting of enterprise solution.

ORGANIZATION OF THE COURSECONT’D

•Describe basic file organization concepts and the problems of managing data resources in a traditional file environment

•Describe how a database management system organizes information and compare the principal database models

•Apply important database design principles

•Identify the challenges posed by data resource management and management solutions in Network Infrastructure, Wireless.

• Identification and steps in Security controls.

Part 4:Part 4: Enterprise Applications and Business Process Enterprise Applications and Business Process Integration. Managing Knowledge. Integration. Managing Knowledge.


•Assess how enterprise systems provide value for businesses and describe how they work

•Assess how supply chain management systems provide value for businesses and describe how they work

•Assess how customer relationship management systems provide value for businesses and describe how they work

•Define and describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations

•Evaluate the business benefits of using intelligent techniques for knowledge management

Part 5:Part 5: Decision Making. Decision Making.


•Describe different types of decisions and the decision-making process

•Evaluate the role of information systems in helping people working individually and in a group make decisions more efficiently

•Demonstrate how executive support systems can help senior managers make better decisions

•Assess how systems that support decision making can provide value for the firm

•Identify the challenges posed by decision-support systems, group decision-support

systems, and executive support systems and management solutions

Part 6:Part 6: Redesigning the Organization with Information SystemsRedesigning the Organization with Information Systems. . Understanding the Business Value of Systems and Managing ChangeUnderstanding the Business Value of Systems and Managing Change


•Demonstrate how building new systems produces organizational change

•Explain how a company can develop information systems that fit its business plan

•Identify and describe the core activities in the systems development process

•Evaluate models for understanding the business value of information systems

•Assess the change management requirements for building successful systems and Select appropriate strategies to manage the system implementation process

Required Management Information Systems, Author: Kenneth C.

Laudon, Jane P. Laudon. Prentice Hall; 12-th edition

Recommended for further reading Information Systems Management in Practice, Eighth Edition ISBN:

9780132437158 Author: Barbara C. McNurlin, Ralph H. Sprague, Tung Bui. Prentice Hall; 8 edition (September 15, 2008)

MIS Essentials, Second Edition. ISBN: 9780138018825: David M. Kroenke.

BOOKS

Coursework = 45% Final Exam = 40% Participation = 15 % Total = 100%

For final exam A set of topics and orientating questions will be

provided to you in advance to prepare for the final exam.

GRADING BREAKDOWN

Herzing University

Grade Percentage Quality Points

A 92 -100 4.00A- 88 - 91.99 3.67B+ 84 - 87.99 3.33B 80 - 83.99 3.00B- 77 - 79.99 2.67C+ 74 - 76.99 2.33C 70 - 73.99 2.00

F Anything below 0

GRADING POLICY

OBJECTIVES

Management Information SystemsManagement Information SystemsLecture 1 ManagingLecture 1 Managing

• Explain why information systems are so important today for business and management

• Evaluate the role of information systems in today’s competitive business environment

• Assess the impact of the Internet and Internet technology on business and government


The Interdependence between Organizations andThe Interdependence between Organizations andInformation Systems Information Systems

Figure 1-2

WHY INFORMATION SYSTEMS?


• IT is one of the most important tools managers have to increase productivity and efficiency of businesses.


Productivity:


• Create competitive advantage: IT makes it possible to develop competitive advantages.

• New Business Models: Dell Computer has built its competitive advantage on an IT enabled build-to-order business model that other firms have not been able to imitate.


Strategic Opportunity and Advantage:


• Create new services: eBay has developed the largest auction trading platform for millions of individuals and businesses. Competitors have not been able to imitate its success.

• Differentiate yourself from your competitors: Amazon has become the largest book retailer in the United States on the strength of its huge online inventory and recommender system. It has no rivals in size and scope.


Strategic Opportunity and Advantage:


•Competitive advantage derives not from the technology, but on how businesses use the technology.

•Innovations in business processes, management and organization are not easily copied from one firm to another.

How Much Does IT Matter?



• Internet growth and technology convergence

• Transformation of the business enterprise

• Growth of a globally connected economy

Why IT Now?

Growing impact of IT in business firms can be assessed from the following five factors:



• Growth in e-business, e-commerce, and e-government

• Internet is bringing about rapid changes in markets and market structure: financial services and banking.

• The Internet is making many traditional business models obsolete: music store and video store.


The Internet and Technology Convergence:


• Decentralization – Business Continuity Plan & Disaster Recovery Plan

• Flexibility – Low transaction and coordination cost


Transformation of the Business Enterprise:


•Core business processes accomplished using digital networks

•Digitally enabled relationships with customers, suppliers, and employees

•Agile sensing and responding to environmental changes


Emergence of the Digital Firm:

PERSPECTIVES ON INFORMATION SYSTEMS


What Is an Information System?

Technology perspective:Technology perspective: A set of interrelated

components that collect (or retrieve), process, store,

and distribute information to support decision

making and control in an organization



What is an Information System? (Continued)

• Data: Streams of raw facts representing events such as business transactions etc.

• Information: Clusters of facts meaningful and useful to human beings in the processes such as making decisions


• Rely on computer hardware and software Rely on computer hardware and software

• Processing and disseminating informationProcessing and disseminating information

• Collecting, storing, and using informationCollecting, storing, and using information


Computer-Based Information System (CBIS)


• Information systems are an organizational and Information systems are an organizational and management solution to business challenges that management solution to business challenges that arise from the business environment.arise from the business environment.


Information systems are more than just technology. Businesses invest in IS in order to create value and increase profitability.

A Business Perspective on Information Systems



The Business Information Value Chain

Figure 1-7



Information Systems Are More than Computers

Figure 1-8


• Sales and marketingSales and marketing

• ManufacturingManufacturing

• FinanceFinance

• AccountingAccounting

• Human resourcesHuman resources


Major Business Functions Rely on Information Systems


• People

• Structure

• Business processes

• Culture

• Politics


The Organizational Dimension of Information Systems


Managers are:

• Sense makersSense makers

• Decision makersDecision makers

• PlannersPlanners

• Innovators of new processesInnovators of new processes

• Leaders: set agendasLeaders: set agendas


The Management Dimension of Information Systems



The Management Dimension of Information Systems (Continued)

Managers who can understand the role of Managers who can understand the role of information systems in creating business value are information systems in creating business value are the key ingredient to success with systems, and the key ingredient to success with systems, and cannot easily be replicated by competitors.cannot easily be replicated by competitors.


• Hardware:Hardware: Physical equipment Physical equipment

• Software:Software: Detailed preprogrammed instructions Detailed preprogrammed instructions

• Storage:Storage: Physical media for storing data and the software Physical media for storing data and the software


Information technology is one of the tools managers Information technology is one of the tools managers use to cope with change:use to cope with change:

The Technology Dimension of Information Systems


• Communications technology:Communications technology: Transfers data Transfers data from one physical location to anotherfrom one physical location to another

• Networks:Networks: Links computers to share data or Links computers to share data or resourcesresources


The Technology Dimension of Information Systems (Continued)

Managers need to know enough about information Managers need to know enough about information technology to make intelligent decisions about how to technology to make intelligent decisions about how to use it for creating business value.use it for creating business value.


Complementary assets:

• New business processes

• Management behavior

• Organizational culture

• Training


Complementary Assets and Organizational Capital

1 lecture managingmanaging dr. igli tafa mba program – unyt spring 2015

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