1 lse for you self-service administration portals 2002 mr chris cobb director of business systems...
TRANSCRIPT
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LSE for YouSelf-Service Administration
Portals 2002
Mr Chris CobbDirector of Business Systems & ServicesLondon School of Economics and Political
Science
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Agenda
Who we are Overview of the system The Infrastructure that supports it Scope for the future Q&A session
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LSE – brief overview
•£100m annual turnover
•7000 students
•50:50 mix of postgraduate/undergraduate
•50:50 mix of domestic/overseas students
•standard desktop, 3 year replacement cycle
•6.7 : 1, student : PC ratio (taught students)
•68.4% laptop, 71% PC (off-site) student ownership
•campus and residences wired to cat 5
•supplemented by 802.11b wireless
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MIS Systems
Management Information Services
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AimsMeeting today’s expectations & Improved customer care
Self Sufficiency
Immediacy
Anytime
Anywhere
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Aims Greater Accuracy, Timeliness &
Efficiency of Data Maintenance Reduction of data entry Greater potential for sharing,
integrating and dissemination of information
Data Protection – allowing an individual to see their own information and ensure its accuracy
Process Automation
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LSEforYou Went live in Nov 2000 HTML front end Oracle web PL/SQL and Java Application specific Cartridges XML data and XSLT style
sheets
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LSEforYouXML and XSLT style sheets
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LSEforYouXML and XSLT style sheets
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Page Process:
LFY Servlet•check user•check permissions•get content•get menus•make LFY page
Browser•https•get LFY page
Browser•https•show page
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LFY Servlet: check user
Authentication Broker
LFY Servlet
connected usersXML
Remote Method Invocation
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LFY Servlet: check permissionsLFY Servlet
JDBC
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LFY Servlet: get content
LFY Servlet
HTTP
HTTP Servers
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LFY Servlet: get menusXML menu tree
- <!-- CONSENT FOR EMAIL
--> - <childPanel>
- <panelName>
<href>https:/ / www.misteam.lse.ac.uk/ forwardrequest.html?url=http:/ / www.misteam.lse.ac.uk:8080/ permits.html;uid=Y</href>
<displayName>Consent form for email</displayName> </panelName> <keep-param>false</keep-param> <userType>1</userType>
</childPanel> - <!-- STUDENT PHOTOGRAPHS
--> - <!-- for all staff
--> - <childPanel>
- <panelName>
<href>https:/ / www.misteam.lse.ac.uk/ forwardrequest.html?url=http:/ / www.misteam.lse.ac.uk/ mylse/ html/ photoboard/ intro.html</href>
<displayName>Student Photographs</displayName>
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LFY Servlet: make LFY page
Raw content in XHTML
Formatted for display in LSEforYou
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Hardware Infrastructure
Server diagram
LSE for Youserver
infrastructure
3Com
HEWLETTPACKARD
HEWLETTPACKARD
LDAPServer
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Demonstration
live? http://www.lse.ac.uk/– or here is one I prepared earlier……
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• lookup status of application app status video
• collect username & password
Different PerspectivesApplicant
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Different PerspectivesConfirmed Applicants & Studentsstudent video• e-mail directory consent
• change network password
• fee lookup & on-line payment fees video
• emergency contacts
• address maintenance address
• private accommodation
• teaching timetable timetable timetable and find study room video
• find a study room
• Module Choice module entry video
• Exams – Results & Timetable exams video
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• Employment
• Exam Results
• Address Update address
• Transcript Certificate Request (soon)
Different PerspectivesAlumni alumni video
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Different PerspectivesAdministrative Staff admin staff video
• Emergency Contacts
• Addresses address
• Book a Room room booking
• Pay Slip
• Find a Room
• Reprographics – Usage & Scheduler reprographics video
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• student photographs
• teaching timetable
• class mailer
•room booking room booking
• tutor approval for module choice tutor approval
• find a study room
• reprographics – Usage & Scheduler reprographics video
Different PerspectivesTeaching Staff teaching staff video
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Future Additions
Application for financial support Class registers Telecoms usage Internal Debit Notes Personnel – HESA record personnel HESA video
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Usage – Top 10 Internal Hits
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Usage – Top 10 External Hits
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Usage – Time of Day
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Usage – By Date
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What’s next? - Portal• Notices
• E-mail, Calendar
• H Space
• Library Account
• On-Line Resources
• VLE
• Customisation
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What’s next? CRM
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Existing Infrastructure
Reliable, scalable and secure database – Oracle Adequately Specified hardware – Hewlett
Packard Skilled and experienced programming staff Integrated Systems – LSE Central HeadLine authentication broker
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LSEforYou Costs
Software licenses £2,000 Hardware £6,000 Web Design two person months Programming four person years
(and rising) Staff training £15,000
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Problems Encountered
Standardisation of tools/technologies
24/7 coverage only available with hot backups – almost there but not quite
Resistance to change
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Recommendation
Do not endanger current operations
24/7service requires 24/7 support
Keep focussed
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and finally…….Winner of the UCISA Award for Excellence 2002
Winner of the EUNIS Elite Award for Excellence 2002
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Questions