1 matakuliah: g0374/business writing tahun: september 2006 designing a questionnaire pertemuan 20
Post on 20-Dec-2015
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TRANSCRIPT
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Questionnaires
• Preliminary Considerations•The Attributes
•Presentation of Questionnaires
The Device•Techniques of Asking Questions
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Preliminary Considerations
• Who will be completing the questionnaires?
• Who needs the information
• Why is this information needed?
• How would the information be most effectively
presented?
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Presentation of Questionnaires
1.Alternative questions
2. Closed questions
3. Multiple choice questions
4. Rating questions
5. Open questions
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1. Alternative Questions
• To establish facts and circumstances before asking further opinions.
• E.g.
How often do you buy cold drinks?
X Often/sometimes/rarely/never√ Several times a day/every day/
twice a week/ once a week/ less often/ never
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2. Closed Questions
• It requires specific answers. The most basic closed questions are those requiring yes/no questions answer.
• E.g.
Have you bought any drink from the college
vending machines during the past month? Yes/No
Do you feel a vending machine for snacksshould be provided? Yes/No
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3. Multiple choice questions
• Those giving a list of responses to be ticked.
This type of questions needs planning
carefully to ensure complete coverage of
possible answers.
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4. Rating questions
• Rating or preference questions ask for an opinion. Grading are provided for ticking.
• What is your opinion on the quality of the drinks from the vending
machine?
Coffee
Tea
Chocolate
Milo
Sprite
Cola
Diet Cola
Orange
Good Average Fair
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5. Open questions
• Open Questions invite comment.
• E.g.
Name any additional items you would like to be
available from the college vending machines.
Drinks ……………………………………….
Snacks ………………………………………