1. memorandum 2. letter 3. instruction 4. fill-in form 5. proposal 6. formal report 7. minutes 8....
TRANSCRIPT
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1. Memorandum 2. Letter3. Instruction 4. Fill-in Form5. Proposal 6. Formal Report 7. Minutes 8. Script for
presentation9. Advertising 10. Article
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Do you think it is more appropriate to train employees to write memo and letter forms or to train employees to study communication skills--emphasizing purpose, audience, clarity, and so forth?
Emphasize letter and memo forms................... 8%Emphasize principles of communication........... 50%Writing principles are more important, though forms should not be ignored.................. 38%Not sure............................................................... 4% Journal of Business and
Technical Communication, January 1995
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AudienceWho is the reader?
SubjectWhat is my point?What do I want my reader to do?
ContextWhy am I writing to the reader?Where will the document be read? Where will it be read?How will the reader use the document now? In future?
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Have an informative subject line (memo).Provide an intro-body-conclusion structure.
Introduction State the subject, purpose, and main
point.Provide the context (background).
BodyOne point, one paragraph
ConclusionComplimentaryDirective
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You attitudeProfessional tonePlain English