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Ministry of TransportMinistry of Transport,, Information Technology and Information Technology and CommunicationsCommunications

eGovernance Strategyand Road Map

2011-2015 Valery Borissov

E-Governance directorate

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OUR MISSION

The accelerated development of e-Governance in Bulgaria will support:

• Provision of better services for citizens and businesses• Improvement of the efficiency and effectiveness of

administration• Enhancing the transparency and accountability • Reducing the corruption• Creating new opportunities for participation of civil

society in governance.

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OUR VISION

• Coordinated planning and implementation of projects at national and local level;• Business models in the work of the administration;• Interoperability at the national level - from fragmented and confined to integrated and independent technological solutions;• Results-oriented;• Creating a "digital administration";• Convenient access to public services

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Main principles of e-Governance

1.User centric approach;2.Effectiveness and efficiency;3.Accountability and transparency of

administration;4.Trust and security.

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Management and Coordination

Sectoral policies

e-Governance Principles

Key elements of e-Governance

Organizational model:

- Financial framework;- Legal framework;- Standarts;- Creating knowledge and skills

Informational model:

- Classification (Domain model)- Services- Processes- Identification and authentication

Technological model:

- HW & SW;- Communications;- Security;- Interoperability;- Technological neutrality

Participation in decision-making

process:-Citizens;-Business;-Structures of the civil society

е-Governance National Policy

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е-Governance technological model

Citizens Administration 1

Registers UDEE

Portal

Business

e-Service Recipients e-Government Environment e-Service Providers

Public Organizations

Administration 2

Person – Public Provider

Organization – Public Provider

Administration Primary Data Registration

Administration Internal e-

Service Provider

e-Service Request

e-Service Response

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National Policy for e-Governance

Strategic themes in e-Gov Strategy1.e-Services for citizens and businesses2.Digital Administration3.Promotion, access and participation4.Institutional development

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e-Services for citizens and business

1.Basic infrastructure: support, terminals, call centers, e-identity, e-cards;

2.E-invoicing: 100% of administration, 80% of business;

3.Procurement: 100% electronic, online payment;

4.Centers for rapid response to information security incidents;

5.Rules for Information Management

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Digital Administration

• Electronic Databases;• Electronic Registers;• Electronic documents exchange;• Complex administrative services;• Information systems for planning, monitoring and

control; • Electronic exchange of data between EU countries:• Operational Programme for Information and

Communication Technologies • Synchronization with European initiatives and programs

for e-Governance;

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Promotion, access and participation

1. Preferred services, feedback and impact;2. At least 70% of e-services – availability whithin max 3 clicks; 3. Min 30% reduction of administrative taxes by online payment;4. e-Government program in high schools and universities

Participation of citizens in the decision-making process Access to public information - e-service; Online interactive discussion for initiatives, programs and

regulations; Consumer rights in e-procedures

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Organizational challenges

Council of MinistersAdopts the National Strategy for e-governance at the proposal of the Minister of TITC Adopts sectoral strategies at the proposal of line ministersPrepares and implements the strategy in the field of administrative reform

MTITCMinistry……..

Prepares a National

Strategy for e-Governance

Prepares sectoral Strategy for e-Governance

Council for Administrative Reform

Methodological assistance and organization conducting administrative reform

Lack of coordination

Lack of coordination

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Institutional development

Council of Ministers

Council for Administrative Reform

WG e-Government

MoI

Dept Dept Dept

Project teams

Project Project Project

Policy“е-Security”

MoH

Agen. Agen. Agen.

Project teams

Project Project Project

Policy“е-Health”

Мo…

Agen. Agen. Agen.

Project teams

Project Project Project

Policy“е-…………..”

e-Gov directorateMTITC

Adm

in d

epar

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t

IO &

IS

E-G

ov &

ES

Cont

rol

State Admin Directorate

CoM

Commission

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Institutional development

1. Functions of Council for Administrative Reform have been extended towards e-Governance;

2. Coordination Council for e-GovernanceControl Unit, e-Governance Directorate at MTITC

Increasing the administrative capacity:• 80% trained and certified to relevant skills

administration • Requirement for IT skills in recruitment.

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Road Map – current status

UDEE

CENTRAL SYSTEMS

AR

IOR

RRD

ESR

Central registers Key registers

MoF MoRD MoJ

SJC MoJ

PORTAL PORTAL

APPLICATIONS

COMMON SYSTEMS WITH HIGH EFFECT FOR THE SOCIETY

....

Strategy.bg

egov.bg

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Road Map – 2015

BeG

Program and project

management systems

e-ID and e-IDM

Taxes management

Central Doc flow system Call center

Resource management

systems

CENTRAL SYSTEMS

AR

IOR

RRD

ESR

CENTRAL REGISTERS KEY REGISTERS

MoF MoRD MoJ

SJC MoI

Users profile management

e-Procurement

e-Participation

e-access to information

e-VotingAdministration

Portals

Administrative portal

Portal INSPIRE

Portal e-communicatio

ns

Registry Portal

PORTAL PORTAL

APPLICATIONS

COMMON SYSTEMS WITH HIGH EFFECT FOR THE SOCIETY

....

PoSC

Strategy.bg

Processes management

Security management

Messages management

Data management

Multy channel communication

(еMail, SMS, …)…...

......

egov..bg

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Expectations & Effects

1. Common data model in the Government;2. Developed and implemented key e-Services on

central and local level;3. Developed and implemented reference model for

central and local administrations;4. User oriented egov portal

Effects• Extremely reduced administrative burdens;• Lower cost for admin services (e-services);• Simplified legal framework• AIS interoperability and collaboration with other MSs

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Thank you for your attentionThank you for your attention

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Good luck Montenegro in Euro 2012!Good luck Montenegro in Euro 2012!

Is everything OK with the airplane tickets for Euro 2012

…asks Zlatko Kranjcar

04.06.20111:0 for Montenegro