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Mobility Mobility ManagementManagement

1717thth Annual Transportation Training Annual Transportation Training and Technology Conferenceand Technology Conference

Florida Commission for the Transportation Florida Commission for the Transportation DisadvantagedDisadvantaged

August 18August 18thth, 2009, 2009

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Overview of PresentationOverview of Presentation

• Background Background

• APTA ApplicationAPTA Application

• Case StudiesCase Studies

• ConclusionConclusion

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BackgroundBackground

• A strategic approachstrategic approach to managing transportation resources that emphasizes

– moving people instead of moving vehicles– the discrete travel needs of individual consumers– making visible improvements to the effectiveness,

efficiency, and quality of the travel services being delivered

– improving the information available about those services.

• A processprocess of managing a coordinated community-wide transportation service network comprised of the operations and infrastructures of multiple trip providers

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BackgroundBackground

• A focus on individual needs, not on moving the masses

• Offering a full range of travel options to the single-occupant auto

• A focus on innovation, changing usual business practices

• Cultivating partnerships and multi-agency activities

• Offering a single point of access for customers to multiple travel modes

• Applying advanced technologies

• Coordinating community-wide planning, with transportation influencing land use and zoning decisions

• Ensuring transit-friendly designs in long-range plans

• Receiving business community support as well as local governmental support

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BackgroundBackground The law defines mobility management as “short-

range planning and management activities and projects for improving coordination among public transportation and other transportation service providers.”

– Operating transportation brokerages to coordinate service providers, funding resources, and customer needs;

– Coordinating transportation services for older adults, individuals with disabilities, and individuals with low incomes;

– Supporting local partnerships that coordinate transportation services;

– Providing travel training and trip planning activities for customers;

– Developing and operating traveler call centers to coordinate travel information, manage eligibility requirements, and arrange customer travel; and

– Planning and implementing the acquisition and purchase of intelligent transportation technologies

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BackgroundBackground

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BackgroundBackground

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BackgroundBackground

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APTAAPTA

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APTAAPTA

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APTAAPTA

Mobility management is a strategic approach to service coordination andcustomer service that is becoming a worldwide trend in the public transportation sector. The expectation is that, over time, transit agencies should move beyond the traditional role as operators of fixed-route service and assume a broader role in coordinatingthe full range of mobility services in their communities

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Case Studies - SamTransCase Studies - SamTrans

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SamTransSamTrans

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SamTransSamTrans

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Case Studies – Denver RTDCase Studies – Denver RTD

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Case Studies – SMART, Case Studies – SMART, DetroitDetroit

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Case Studies – Tri Met, Case Studies – Tri Met, PortlandPortland

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OthersOthers

• Pace – help to manage ADA process

• Albany – multiple municipal partners

• SANDAG – combined highway and transit planning – hot-lane with transit

• Wisconsin – key mobility management state, 52 mm already hired, under auspices of new state mm office

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Mobility Services for All Americans Mobility Services for All Americans ““MSAAMSAA” ”

• US DOT effort to widely disseminate technology in the transportation industry

• Initial efforts involved funding 8 pilot projects to develop a “systems engineering” approach to developing “one call” centers in regions

• Worked with an industry steering committee to take the work from the pilot programs and work through issues of communication and transferability once the pilots moved forward

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MSAAMSAA

• USDOT funded three of the original 8 pilots for funding to move to phase 2 implementation

• USDOT and their contractor have set up a website to share information broadly within the industry

• www. MSAA-TMCC.org

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Next stepsNext steps

• Desire to institutionalize Mobility Management

• Creation of a “Mobility Management Partnership” between APTA, CTAA, TLPA, and Easter Seals Project Action

• FTA objective to cement UWR objectives into their performance planning with grantees

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Next stepsNext steps

• Goal to drive the message and Goal to drive the message and develop the infrastructuredevelop the infrastructure– Provide technical assistance to mobility Provide technical assistance to mobility

managersmanagers– Establish a national communication Establish a national communication

processprocess– Develop national education opportunitiesDevelop national education opportunities– Communicate best practicesCommunicate best practices– Create certification processCreate certification process

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Questions?Questions?