1 preparing and guiding learners veronica diaz, phd associate director educause learning initiative,...
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1Preparing and Guiding Learners
Preparing and Guiding Learners
Veronica Diaz, PhDAssociate Director
EDUCAUSE Learning Initiative, EDUCAUSE
Wiki Site
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2Preparing and Guiding Learners
Your Redesign Toolbox
• Resources– Student Readiness Tools and
Resources (wiki page)
• Handouts – Planning Guide for Assessing and
Addressing Student Readiness– Planning Template and Guide to
Prepare for, Identify, and Preempt Student Crisis Points
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3Preparing and Guiding Learners
STUDENT READINESS
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4Preparing and Guiding Learners
Student Readiness
• Supporting the learner– Before the course– During the course
• Supporting the faculty member (to be prepared and to support the learner)
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5Preparing and Guiding Learners
Support in the blended course?
Identify the top 2 areas that students would need help in a blended course
----http://backnoise.com/?blended
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6Preparing and Guiding Learners
Step 1: Clear Communication
• http://weblearning.psu.edu/blended-learning-initiative/what_is_blended_learning
• http://online.ucf.edu/modalities.php
• http://cms.bsu.edu/Academics/CollegesandDepartments/Distance/Academics/Admissions/Military/Delivery.aspx
• http://sirls.arizona.edu/node/867
• 3-4 options
• Use common terminology
• If blended definitions vary from course-to-course, let students know
• Provide examples to students
• Learner readiness assessment strategies
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7Preparing and Guiding Learners
Assess…• Skills (reading) • Learning styles or preferences• Work and study habits• Technical requirements
(hardware, software, connectivity)
• Need and immediacy for course• Feedback preferences • Ability to self-help (when things
are difficult) • Attitude toward the nature of
learning in a blended environment
7
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8Preparing and Guiding Learners
Readiness Assessment Strategies(see wiki resources)
Formal • eLearning website • Screening surveys • Pre and post enrollment
with feedback• Debunking incorrect
impressions • Advisor meeting
Informal • Website• Welcome materials • FAQs • Examples of blended
courses (syllabi and sites)• Pros/Cons of taking a
blended course• Student testimonials
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Blended Learning FAQs:
http://www.berkeleycollege.edu/academics/blended_courses.htm
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10Preparing and Guiding Learners
Students are most successful when they have the following characteristics:
• Informed self selection • Responsibility for their
own learning • An access plan for
taking the course • Know how they learn
(metacognition)
• Have necessary technical skills
• Know how to build a support system
• Respond favorably to technological uncertainties
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11Preparing and Guiding Learners
What happens when students aren’t ready?
----http://backnoise.com/?blended
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12Preparing and Guiding Learners
Student Readiness ActivityDO: 15 MINUTES• Look over the mapping
handout• Review the Planning Guide
for Assessing and Addressing Student Readiness
• ID a few readiness areas and strategies to address them
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13Preparing and Guiding Learners
STUDENT CRISIS POINTS
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14Preparing and Guiding Learners
What are they?• Moments during your course
when students are most likely to need support and assistance– Example: The first time a student
logs in to your course web site and cannot locate the URL or remember the username and password?
• Identify crisis points in advance, so you can make sure that you have a plan in place to mitigate student problems and avoid frustration
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15Preparing and Guiding Learners
How do you identify them?• Review the sequence of learning
activities and course modules you have planned
• What student skills will be required to be successful
– Technological skills
• Using course management system (tests, finding materials, email, groups, web 2.0 tools, etc.)
– Independent learning skills
• Time management
• Ability to retain and use course content
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16Preparing and Guiding Learners
What are some likely causes of student crisis points?
----http://backnoise.com/?blended
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17Preparing and Guiding Learners
Supporting the Faculty Member (and the student)• Reviewing the phases and
potential student crisis points in a course
• Technological crisis points
• Curriculum-related crisis points
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18Preparing and Guiding Learners
Crisis Points: Student/Faculty Support
Pre-semester• Learners may have never accessed
any course management systems and may not be aware of the helpdesk or other resources.
• Instructors may be eager, nervous, or anxious. They prepare for the course by reviewing materials and the system.
• Instructors may be teaching in the blended delivery mode for the first time and be planning some spontaneous course design or revision in lieu of advance planning.
First Day• Technology (in and/or out of class) may
or may not work as intended.• Instructors may spend significantly more
time overcoming technological housekeeping and start-up work than anticipated.
• Learners may feel overwhelmed or confused by the technology requirements or expectations of the course, of which they were unaware at the time they enrolled.
• Learners may be unaware of the time demands of a blended course, especially if they are teaching the course for the first time.
Handout
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19Preparing and Guiding Learners
Crisis Points: Student/Faculty Support
Pre-semester• Learners may have never accessed
any course management systems and may not be aware of the helpdesk or other resources.
• Instructors may be eager, nervous, or anxious. They prepare for the course by reviewing materials and the system.
• Instructors may be teaching in the blended delivery mode for the first time and be planning some spontaneous course design or revision in lieu of advance planning.
First Day• Technology (in and/or out of class) may
or may not work as intended.• Instructors may spend significantly more
time overcoming technological housekeeping and start-up work than anticipated.
• Learners may feel overwhelmed or confused by the technology requirements or expectations of the course, of which they were unaware at the time they enrolled.
• Learners may be unaware of the time demands of a blended course, especially if they are teaching the course for the first time.
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20Preparing and Guiding Learners
Crisis Points: Student/Faculty Support
First Week
• Learners may still be adding and dropping courses and may not have fully committed to the courses.
• Instructors get to know the learners and respond to first activities/assignments.
• Instructors become aware of who is not accessing course materials, but may be unable to reach those learners.
First Five Weeks• Learners may be confused, feel
isolated, or start procrastinating.• Learners may require and ask for
extra support as they become used to online and face-to-face assignments, feedback, and communication.
• Instructors may be overwhelmed with student communication, are gradually adjusting to flow of their blended course(s), and beginning to anticipate what will work and what needs work in course design. They may implement course revisions mid-stream.
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21Preparing and Guiding Learners
Crisis Points: Student/Faculty Support
Second Five Weeks
• Learners may have anxiety about grades, or overwhelmed by expectations in their courses, which may all be in different delivery formats (online, face-to-face, and blended).
• Instructors make sure learners have enough information about progress, analyze course pace and learner progress, and make adjustments as needed.
• Instructors may have added or compressed coursework to compensate for unanticipated delays in delivering curriculum earlier in the course.
End of Semester
• Learners may be overwhelmed, withdrawn from course activities, missing assignments.
• Learners may begin to prepare or anticipate their first final exam, which may be delivered online—possibly a new format for them.
• Instructors may begin to fatigue of dual (online and face-to-face ‘presence’).
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22Preparing and Guiding Learners
Student Crisis Points Activity
DO: 15 MINUTES• Look over the mapping handout• Take a moment to review Planning
Template and Guide to Prepare for, Identify, and Preempt Student Crisis Points
• Identify 2 areas where your students might be underprepared and what you might do to support them during those parts of the course
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23Preparing and Guiding Learners
Supporting Student Success with Course Design Rubrics
Wiki Site
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24Preparing and Guiding Learners
Thoughts on the Use of Course Design Rubrics?
----http://backnoise.com/?blended
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25Preparing and Guiding Learners
Why a Use a Course Rubric?
• Organizational tool • Checklist • Focus on critical course
components • Alignment of
components
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26Preparing and Guiding Learners
Other Considerations
• Coherence of the course as a whole: student perspective
• Continuous improvement through peer review and professional development for reviewers
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27Preparing and Guiding Learners
Quality Assurance & Alignment
• 8 general:– Course Overview and Introduction– Learning Objectives – Assessment and Measurement– Resources and Materials– Learner Interaction– Course Technology– Learner Support– ADA Compliance
– http://www.qualitymatters.org
Alignment of Key
Components
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28Preparing and Guiding Learners
Course Peer Review Process
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29Preparing and Guiding Learners
Course Design Standards• A statement introduces the student to
the course and the structure of the student learning
• Navigational instructions make the organization of the course easy to understand.
• Learning activities foster interaction:– instructor-student– content-student– student-student (if appropriate)
• Clear standards are set for instructor response and availability
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30Preparing and Guiding Learners
Course Design Standards
• Assessment strategies should provide feedback to the student
• Grading policy should be transparent and easy for the student to understand
• Implemented tools & media should support learning objectives and integrate with texts and lesson assignments
• The course acknowledges the importance of ADA compliance
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31Preparing and Guiding Learners
Quality Assurance: Other Uses
• Internal review processes• Guidelines for blended course
development• Checklist for improvement of
existing blended courses• Faculty development/training
programs• Institutional distance learning
policies• An element in professional
and other accreditation processes
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32Preparing and Guiding Learners
Quality Assurance ResourcesNote: May need to cut and paste some links into browser.
• CSU Chico, Rubric for Online Instruction: http://www.csuchico.edu/celt/roi/index.shtml
• Illinois Online Network http://www.ion.uillinois.edu/initiatives/qoci/rubric.asp
• University of Southern Mississippi Learning Enhancement Center http://www.usm.edu/lec/docs/LEC_Online_course_rev2.pdf
• Houston Community College http://online-course-design.pbworks.com/f/Online_Course_Rubric08.pdf
• Craven Community College www.cravencc.edu/faculty/cccderubricsp2009.doc
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33Preparing and Guiding Learners
Resources • Sloan online and blended learning survey reports:
http://www.sloan-c.org/publications/freedownloads• Campus Computing Project: http://www.campuscomputing.net/• ELI Blended Learning Workshop Guide:
http://www.educause.edu/blendedlearning• ELI Blended Learning Focus Session Resource List:
http://net.educause.edu/ir/library/pdf/ELIFF10res.pdf• ELI Blended Learning Focus Session Recordings:
http://www.educause.edu/Resources/Browse/ELIFF10/39333• UCF Research: http://dl.ucf.edu/research/rite/dl-impact-evaluation/• Diaz Blended Resources: http://www.delicious.com/drvdiaz/
blended
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34Preparing and Guiding Learners
Promoting Successful Blended Teaching: Competencies and
SkillsSource: Lawrence C. Ragan, Paula Bigatel, Janet May,
Shannon Kennan, Brian Redmond
Penn State University
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35Preparing and Guiding Learners
New Skills and Course Design
• Facilitating online discussions and small group activities
• Developing new forms of student assessment
• Scheduling and communication challenges as courses meet online and face-to-face
• Learning new technologies • Supporting students to understand their
active role in the learning environment
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36Preparing and Guiding Learners
Goal: Support the Development of Blended Instructors
• What are the skills and competencies necessary for blended teaching success? • At what point in the
instructor's career should these competencies be developed?
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37Preparing and Guiding Learners
Phase I Process and Results• Used survey to rate skills as “Not Very
Important” to “Very Important”• 200+ individuals completed survey• Half had “5+ years of online/blended teaching
experience”– Interesting note: No significant difference between
respondents according to years of teaching experience
• 2:1 Females: male• Cross discipline domains represented
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38Preparing and Guiding Learners
Multimedia Technology
Administration/Leadership
Active Learning
Classroom Decorum
Policy Enforcement
Technological Competence
Responsiveness
Competency Categories
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39Preparing and Guiding Learners
How would you rank these?
1. Multimedia Technology 2. Administration/Leadership 3. Active Learning 4. Classroom Decorum 5. Policy Enforcement 6. Technological Competence 7. Responsiveness
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40Preparing and Guiding Learners
Competencies by Mean
1. Active Learning 2. Administration/Leadership 3. Responsiveness 4. Multimedia Technology 5. Classroom Decorum 6. Technological Competence 7. Policy Enforcement
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41Preparing and Guiding Learners
Competency 1: Active Learning• The instructor encourages students to interact with each other by assigning team
tasks and projects, where appropriate. • The instructor includes group/team assignments where appropriate. • The instructor encourages students to share their knowledge and expertise with the
learning community. • The instructor encourages students to participate in discussion forums, where
appropriate. • The instructor provides opportunities for hands-on practice so that students can apply
learned knowledge to the real-world. • The instructor provides additional resources that encourage students to go deeper
into the content of the course. • The instructor encourages student-generated content as appropriate. • The instructor facilitates learning activities that help students construct
explanations/solutions. • The instructor uses peer assessment in his/her assessment of student work, where
appropriate. • The instructor shows respect to students in his/her communications with them.
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42Preparing and Guiding Learners
Competency 2: Administration/Leadership
• The instructor makes grading visible for student tracking purposes.
• The instructor clearly communicates expected student behaviors.
• The instructor is proficient in the chosen course management system (CMS).
• The instructor adheres to the university's policies regarding the Federal Educational Rights & Privacy Act (FERPA).
• The instructor integrates the use of technology that is meaningful and relevant to students.
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43Preparing and Guiding Learners
Competency 3: Active Teaching • The instructor provides prompt, helpful feedback on
assignments and exams that enhances learning. • The instructor provides clear, detailed feedback on
assignments and exams that enhances the learning experience.
• The instructor shows caring and concern that students are learning the course content.
• The instructor helps keep the course participants on task.
• The instructor uses appropriate strategies to manage the workload.
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44Preparing and Guiding Learners
Competency 4: Multimedia Technology
• The instructor uses a variety of multimedia technologies to achieve course objectives.
• The instructor uses multimedia technologies that are appropriate for the learning activities.
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45Preparing and Guiding Learners
Competency 5: Classroom Decorum
• The instructor helps students resolve conflicts that arise in collaborative teamwork.
• The instructor resolves conflicts when they arise in teamwork/group assignments.
• The instructor can effectively manage the course communications by providing a good model of expected behavior for all course communication.
• The instructor identifies areas of potential conflict within the course.
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46Preparing and Guiding Learners
Competency 6: Technological Competence
• The instructor is proficient with the technologies used in the blended classroom.
• The instructor is confident with the technology used in the course.
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47Preparing and Guiding Learners
Competency 7: Policy Enforcement • The instructor monitors students' adherence
to policies on plagiarism. • The instructor monitors students' adherence
to Academic Integrity policies and procedures.
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48Preparing and Guiding Learners
Task Importance Rankings: Top 10
1. The instructor shows respect to students in his/her communications with them.
2. The instructor provides students with clear grading criteria.
3. The instructor clearly communicates course goals.4. The instructor clearly communicates course content.5. The instructor shows enthusiasm when interacting
with students.6. The instructor provides clear, detailed feedback on
assignments and exams that enhances the learning experience.
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49Preparing and Guiding Learners
Task Importance Rankings: Top 10
7. The instructor communicates with students about course changes, reminders of due assignments, relevant additional resources through announcements/emails.
8. The instructor can effectively manage the course communications by providing a good model of expected behavior for all course communication.
9. The instructor provides prompt, helpful feedback on assignments and exams that enhances learning.
10. The instructor clearly communicates expected student behaviors.
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50Preparing and Guiding Learners
Faculty ReadinessSource: http://weblearning.psu.edu/resources
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51Preparing and Guiding Learners
Faculty Readiness
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52Preparing and Guiding Learners
Faculty Readiness
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53Preparing and Guiding Learners
Faculty Readiness
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54Preparing and Guiding Learners
Take-Aways
• Fit for the blended instructional mode • Support for redesigning the course • Learn by doing (blended learning experience) • Technology support • The “launch” environment (release time,
support) • Constant reflection about teaching in a blended
environment • Mentoring and ongoing support/evaluation
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55Preparing and Guiding Learners
Discussion?
----http://backnoise.com/?blended