1 professional attitude and appearance. 2 introduction this module discusses the importance of...
TRANSCRIPT
![Page 1: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/1.jpg)
1
Professional Attitude and Appearance
Professional Attitude and Appearance
![Page 2: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/2.jpg)
2
IntroductionIntroduction
This module discusses the importance of professional appearance and attitude while installing a DIRECTV System.
This module discusses the importance of professional appearance and attitude while installing a DIRECTV System.
![Page 3: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/3.jpg)
3
ObjectivesObjectives
Upon completing this module, you should be able to:
Explain why a professional appearance and attitude are critical to our success
List four DIRECTV uniform requirements
Demonstrate a professional attitude and appearance while on the job
List five attributes of a professional technician
Upon completing this module, you should be able to:
Explain why a professional appearance and attitude are critical to our success
List four DIRECTV uniform requirements
Demonstrate a professional attitude and appearance while on the job
List five attributes of a professional technician
![Page 4: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/4.jpg)
4
Professionalism OverviewProfessionalism Overview
A professional technician:
• Is competent technically
• Has a positive attitude
• Has a good appearance
– Our truck, our equipment and our daily schedule makes a huge difference
• If you are perceived as a professional, the customer is more inclined to listen to your suggestions
A professional technician:
• Is competent technically
• Has a positive attitude
• Has a good appearance
– Our truck, our equipment and our daily schedule makes a huge difference
• If you are perceived as a professional, the customer is more inclined to listen to your suggestions
![Page 6: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/6.jpg)
6
Video ReviewVideo Review
![Page 7: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/7.jpg)
7
First Impressions:
• 7 seconds
• 55% visual impact
• 38% tone of voice
• 7% what you say
First Impressions:
• 7 seconds
• 55% visual impact
• 38% tone of voice
• 7% what you say
Professionalism OverviewProfessionalism Overview
![Page 8: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/8.jpg)
8
DIRECTV Uniform Requirements:
• Work boots
• Work pants
• Collared work shirt with DIRECTV logo
• Identification badge
• Facial hair – neatness counts
• DIRECTV logo hats only
DIRECTV Uniform Requirements:
• Work boots
• Work pants
• Collared work shirt with DIRECTV logo
• Identification badge
• Facial hair – neatness counts
• DIRECTV logo hats only
AppearanceAppearance
![Page 9: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/9.jpg)
9
Benefits of Professional Appearance:
• Positive tone
• Knowledge to get the job done correctly
• Makes the customer more comfortable
• Increased customer confidence
• Increase customer satisfaction
• Referrals, resulting in more work
Benefits of Professional Appearance:
• Positive tone
• Knowledge to get the job done correctly
• Makes the customer more comfortable
• Increased customer confidence
• Increase customer satisfaction
• Referrals, resulting in more work
AppearanceAppearance
![Page 10: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/10.jpg)
10
Preparation
• Truck is clean and stocked
• Extra clean and pressed uniform
• No guest or pets on the job
• Eat before you arrive
• Have enough water
• Use restroom prior to arrival
Preparation
• Truck is clean and stocked
• Extra clean and pressed uniform
• No guest or pets on the job
• Eat before you arrive
• Have enough water
• Use restroom prior to arrival
AppearanceAppearance
![Page 11: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/11.jpg)
11
Positive Attitude
• The Pre-call
• Smile
• The introduction at the home
• Determine the customer’s expectations
• Customer Satisfaction Checklist
• Conclusion of the installation or service call
Positive Attitude
• The Pre-call
• Smile
• The introduction at the home
• Determine the customer’s expectations
• Customer Satisfaction Checklist
• Conclusion of the installation or service call
AttitudeAttitude
![Page 12: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/12.jpg)
12
Before leaving:
• Clean up your mess
• Review checklist
• Meet all expectations
• Welcome them to DIRECTV
• Office phone number
• Ask the customer, “Is there anything else I can do for you today?”
Before leaving:
• Clean up your mess
• Review checklist
• Meet all expectations
• Welcome them to DIRECTV
• Office phone number
• Ask the customer, “Is there anything else I can do for you today?”
Professional CompletionProfessional Completion
![Page 13: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/13.jpg)
13
Written Review
• Complete the multiple choice questions
Written Review
• Complete the multiple choice questions
ExerciseExercise
![Page 14: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/14.jpg)
14
SummarySummary
Now that you have completed this section you should be able to:
Explain why a professional appearance and attitude are critical to our success
List four DIRECTV uniform requirements
Demonstrate a professional attitude and appearance while on the job
List five attributes of a professional technician
Now that you have completed this section you should be able to:
Explain why a professional appearance and attitude are critical to our success
List four DIRECTV uniform requirements
Demonstrate a professional attitude and appearance while on the job
List five attributes of a professional technician
![Page 15: 1 Professional Attitude and Appearance. 2 Introduction This module discusses the importance of professional appearance and attitude while installing a](https://reader030.vdocument.in/reader030/viewer/2022032516/56649c755503460f94928af2/html5/thumbnails/15.jpg)
15
Thank you!Thank you!