1

Results of the 2000 University of Michigan Student Technology Use Survey

Analysis 1

April 3, 2001

2

Demographics1403 Students739 Female, 657 Male

Frequency

0

50

100

150

200

250

16171819202122232425262728293031323334353637383940414243444546474849505152535455

LS&A 600

Engin 281

Health 110

Human Resources

100

Bus Ad 83

Grad studies 66

Fine Arts 60

Law 57

More women then men responded and the median age is still ~21!

3

Proportion of total enrollment and participation in the survey

Responses are within 3% of what would be expected.

School/College EnrollmentReturned Survey

Architecture & Urban Planning 529 21

Art & Design 620 15

Business Administration 2720 83

Dentistry 607 13

Education 648 31

Engineering 6837 281

Rackham Intercollege Programs 896 66

Information 232 17

Kinesiology 761 10

Law 1124 57

Literature, Science, & the Arts 17395 600

Medicine 1726 24

Music 1012 24

Natural Resources & Environment 554 28

Nursing 742 26

Pharmacy 282 7

Public Health 733 30

Public Policy 117 4

Social Work 568 18

0% 10% 20% 30% 40% 50%

Architecture & Urban Planning

Art & Design

Business Administration

Dentistry

Education

Engineering

Rackham Intercollege Programs

Information

Kinesiology

Law

Literature, Science, & the Arts

Medicine

Music

Natural Resources & Environment

Nursing

Pharmacy

Public Health

Public Policy

Social Work% of total enrollment % returned survey

4

Matriculation…Number

0 100 200 300 400 500 600

Freshman

Sophomore

Junior

Senior

Grad Student

Post Grad

Even response for undergads of ~200 makes for good comparisons.

5

Ethnicity…

1 10 100 1000

Amer Ind

Latino

Black

Asian

Caucasian

Note the log scale

6

Where they live…

0 100 200 300 400 500 600 700 800

Greek/Coop

At home

Family housing

Residence hall

Apartment/off campus

7

How they prefer to learn…

0 200 400 600 800 1000 1200

Online, Web

Community Projects

No Preference

Lecture>100

Mix of online

Class collab & group

Lecture 51<=100

Hands on Lab

Informal study groups

Lecture<51

First Choice Second Choice Third Choice

0 100 200 300 400 500 600 700 800 900 1000

TelephoneConsultants

Online ComputerClasses

Computer Seminars

UM ComputerClasses

On the Job Training

Self-taught, Books etc

Help Friends Family

Self-taught, Exploreetc

First choice Second choice Third choice

<-Preferred learning environment

Preferred computer learning->

Doesn't bode well for distance learning.Doesn't bode well for distance learning

8

Ownership…

1 10 100 1000 10000

Mac and PC

Don't own

Mac

PC

Unix

Other

0 20 40 60 80

Easly obsolete

Don't knowenough

Don't need

Others have

Campus Sites

Can't afford

Why I don't own

Again a log scale for what they own but not for why the don't.

9

Use on campus or residence…

0 100 200 300 400 500

PDA

Game Hardware

Pager

MP3 Player

Servers

Cell Phone

Only Macs used more at the U than at home!

10

If you add ownership to the graph…

0 500 1000 1500 2000 2500 3000 3500 4000

Linux

Don't use

Dig Camera

Unix

Rec CD

Scanner

Zip

MAC

Cds

Printer

PC

UM Locations Residences Own

Proportionately more macs used than owned and a lot use both!

11

Use of what kind of computer..

0 200 400 600 800 1000 1200

Neither

Laptop

Both

Desktop

UM Locations Residences

12

Rating of expertise…

One third rate themselves expert or advanced!

0 200 400 600 800 1000

Don't use

Novice

Intermediate

Advanced

Expert

13

I prefer & use at…->

I use themThis often<-----

0% 20% 40% 60% 80% 100%

While Traveling

Campus Offices

Media Union

Labs

Campus Computing Sites

Residence

Libraries

Daily 1-2/week Sev/mon Once/mo sev/yr 1/yr Never

0 200 400 600 800 1000 1200 1400

Libraries

Media Union

Labs

Campus office

Campus ComputingSites

Residence

Prefer to use Actually use

I may not like the library but I sure use it!

14

Connecting to computing…

0 200 400 600 800 1000

Cable modem

? Kind

ISDN

ADSL

Don't use

? Know

Ethernet

Basic modem

UM Locations Residences

Just as suspected, basic@home and Ethernet@school

15

Satisfaction with connection…

0 200 400 600 800

Very dissatisfied

Somewhatdissatisfied

Somewhatsatisfied

Very Satisfied

ResidencesUM Locations

16

Using applications…

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Project ManagementModeling/Simulation

DatabaseWeb editors

Stat AnalysisProgramming

Calendar/SchedulingPackaged

Multimedia SoftwareGraphics

GamesPresentation

PublishingSpreadsheetCourseTools

Word ProcessingE-Mail

Browsers

Daily 1-2/week sev/mo 1/mo sev/yr 1/yr Never

17

Used last week…

18

Average hours used last week …

0.0 2.0 4.0 6.0 8.0 10.0

Project management

Database

Web editing

Publishing

Stats

Model/simulation

Multimedia Software

Calendar/scheduling

Courseware

Graphics

Presentation

Games

CourseTools

Programming

Spreadsheet

E-mail

Word Processing

Web browsing

19

Used for what…

0% 20% 40% 60% 80% 100%

Write codeTeach or take a

Create web pages

NewsGroups/chatsGive presentation

Manage data

Play gamesBuy/sell on web

Create presentationCollaborate

UM activitiesqOnline library

Web surfing

E-mail facultyResearch on web

Writing

Daily 1-2/week Sev/mo 1/month Sev/yr 1/yr Never

20

Average hours used last week for…

0 1 2 3 4 5 6 7 8

Give presentation

Create web pages

Buy/sell on web

UM activitiesq

NewsGroups/chats

Create presentation

Teach/take class

Collaborate

Play games

Manage data

Online library

Write code

E-mail faculty

Research on web

Web surfing

Writing

21

Barriers to use…

0 100 200 300 400 500 600

Copyright

Apps don't run

No incentives

Too much trouble

No on-site support

Don't know how to get access

Need upgraded hardware

No tech support

Too expensive

No barriers

No skills

No time

No time, not skills, sounds like faculty.

22

Factors about technology…

0% 20% 40% 60% 80% 100%

Factor in coming

Factor in staying

Important to success

Helps productivity

Useful to me

Agree Unaware Disagree

23

The Computing Package…

0 200 400 600 800 1000

Not familiar with it

Not adequate

More than adequate

Adequate

24

Other factors…

0% 20% 40% 60% 80% 100%

Access from home

Access anytime

Do everything

Use for Collaboration

Access from school

Use for future success

Use tech more

Strongly agree Somewhat agree Don’t knowSomewhat disagree Strongly disagree

25

Issues of concern…

0 100 200 300 400 500 600 700 800

Ethical use

Tech standards

Lack of tech support

Cost

Cross platform

Time to learn and use

Privacy

Security

Access

Reliablity

First concern Second concern Third concern

26

Technology resources..

0% 20% 40% 60% 80% 100%

Familiar with TechResources

Resource meet myneeds

Very Familiar/Adequate Familiar/AdequateUnfamiliar/Inadequate Very Unfamiliar/Inadequate

27

Use resources…

0% 20% 40% 60% 80% 100%

TTC

ITL

User AdvocateNMC

KNC

Online comp classes

MCIT

CRLTFaculty Exploratory

In-person comp seminars

IT Com

Adaptive Tech Lab

SLCCAEN

IT accounts office

School or college IT support

Multimedia Classrooms

LRC4-HELP

Online tutorials

Media Union

Res Hall Sites

Elect Lib ResourcesCampus Comp Sites

UM-Libraries

Currently Using Used before Don't know about it Never Used

28

Communicate with the U…

0 100 200 300 400 500 600 700 800 900

Did not communicate

Did communicate

0 50 100 150 200 250 300 350 400

E-mail

Web

Telephone

If you did, How you did it

---->

0 50 100 150 200 250 300 350

yes

no

First time?<----

29

Security…

0 100 200 300 400 500 600 700 800 900

Don't have one

> 1/month

1/month

1/term

1/yr

Never

Changedpassword?<----

0 200 400 600 800 1000 1200

yes

noSharedpassword?---->

0 100 200 300 400 500 600 700

One

Two

Three or more

How manypasswords?<----

30

Web use…

0% 20% 40% 60% 80% 100%

Perform comp/danceTake entire web course

Pay Tuition/FeesInterview employersJoin clubs/socializeOnline discussions

Auto UM newsDo simulations

CollaborateTake exams/papers

Facillitate Collaboration/WorldPresent work at U

Present work to worldFacillitate Collaboration/U

Access calendarAccess bookmarks anywhere

Buy/sellView interest areas

Retrieve and post filesCreate web pageArchive materials

AutoResearve materials

Find directions/mapsComm with U Offices

Share filesShedule health appt

Do researchCheck degree progress

Order TranscriptsAccess assignments

Access documentsAccess/update Records

Am doing now Would very much like to do Would somewhat like to do Not at all

31

Same (sorted by current use)

0% 20% 40% 60% 80% 100%

Take entire web coursePay Tuition/Fees

Perform comp/danceCreate web page

Interview employersCollaborate

Auto UM newsDo simulations

Access bookmarks anywherePresent work to world

Facillitate Collaboration/WorldAccess calendar

Researve materialsView interest areas

Present work at UFacillitate Collaboration/U

Online discussionsTake exams/papersJoin clubs/socialize

Archive materialsShedule health appt

Check degree progressFind directions/maps

Order TranscriptsAuto bullitens/announcements

Buy/sellRetrieve and post files

Comm with U OfficesAccess documents

Share filesDo research

Access assignmentsAccess/update Records

Am doing now Would very much like to do Would somewhat like to do Not at all

32

Credits

Kati Bauer

Carl Berger

Nathaniel Ehrlich

Gary Gatien

Karen Kost

Deborah Mike

Vivienne Outlaw

1403 Students

and Jose Marie Griffiths, CIO