1

Scenario template

2

PART 1: INTRODUCTION

➔ Your organisation➔ Starting point of your project➔ The target group➔ What do you want to achieve?

SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

3

SCENARIO 1

Klik op het pictogram als u een afbeelding wilt toevoegenBackgroundDescribe here the type of need or situation that leads, either directly or indirectly, to the use of your service.

Purpose and motivationDescribe here the specific purpose to use your service.

SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

Name, ageProfessionName, ageProfession

4

Klik op het pictogram als u een afbeelding wilt toevoegen

What the user saysWhat the user saysWhat the user thinksWhat the user thinks

SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE

5

PART 2: OVERVIEW OF ELEMENTS FROM SCENARIO 1

➔ Existing touchpoints– Touchpoint 1: description– Touchpoint 2: description– …

➔ Touchpoints to be created– Touchpoint : description– …

SERVICE DESIGN TOOLKIT | SCENARIO TEMPLATE