TITLESUBTITLELeading paragraph

SUBHEADINGBodySIMPLYNEWS

MARCH 2016

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CONTENTS

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To establish a customer-centric culture and deliver a brilliant employee experience we all need to be passionate about Konica Minolta and the job we do.Passionate people striving toward the same goals will deliver success! We all want to be on a winning team, and we want to create that, not just in Sales but across the whole company.

Passion for the products and solutions we sell, as well as the work we do behind the scenes to deliver a great customer experience is evident daily.

Being passionate about our customers and responding with solutions to their business problems will make Konica Minolta vital as a solutions provider.

This starts with getting it right on the inside and there have been great strides to achieve this in FY15 and some excellent examples of where we are achieving success in this edition.

We have also begun to harness this passion to give back to others too and have seen a fantastic response to fundraising activity including our Refuge collection. Let’s keep it up and reach our FY16 £20k goal!

Our passionate focus closing the final month of this financial year enabled us to achieve the largest ever Direct Sales performances of £5.5 million.

Thank you to everyone involved for all your efforts without everyone’s indvidual contributions and drive this would not be possible.

Full FY15 financial performance will be communicated at the Communiction Events next month, as well as how we are improving our customer and employee experience.

We look forward to seeing you there.

PHIL HOLVEYINTRODUCTION

OUR PASSIONATE FOCUS CLOSING THE FINAL MONTH OF THIS FINANCIAL YEAR ENABLED US TO ACHIEVE THE LARGEST EVER DIRECT SALES PERFORMANCES OF £5.5 MILLION!

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Managed Content Services (MCS) is the name for our approach to the market when we analyse our customer’s document-intensive workflows and propose optimisations, implement specific tailored solutions and deliver defined benefits.MCS is one element of Konica Minolta’s new business services, which includes Optimised Print Services, Infrastructure Management Services, Business Process Services, Marketing Print Management and Managed Marketing Services.

A core offering in our MCS portfolio are Enterprise Content Management (ECM) solutions which provide complete, end-to-end control of document and information flow.

WHY DO CUSTOMERS NEED THESE SOLUTIONS?Paper-intensive organisations, faced with managing an ever-increasing document workload whether that’s emails, word documents, web content, instant messages or even video, stored in a variety of repositories, are actively looking for ways to effectively capture, manage, deliver and store content, wherever and whenever it is needed.

An enterprise content management solution (ECM) offers a simple way in which to bring order to the chaos.

The ability to store all data and documents in one central repository streamlines the production, distribution and storage of business-critical content. Furthermore, having access to and the ability to share this information enables a collaborative working environment.

ECM automates manual-intensive processes, reducing errors, ensuring consistency and accuracy.

There are benefits an ECM solution can bring to an organisation. As an internal case study and to use the solutions we sell, we will soon implement our own ECM solution as part of the Order to Cash process.

MARKETING ACTIVITYECM represents a new market for us and we will be delivering a targeted ECM marketing campaign to raise our profile in this area and generate sales leads.

For more information on these products and how they benefit our customers, contact Phillip John in Marketing (phillip.john@konicaminolta.co.uk) or a member of your Solutions Consultant team who will be happy to help.

KONICA MINOLTA LAUNCHES OUR MANAGED CONTENT SERVICES

YOUNEED TO COLLABORATE AND SHARE INFORMATION MORE EFFECTIVELY

WEENSURE INFORMATION IS AVAILABLE AND USABLE BY ANYONE, AT ANYTIME, ON ANY DEVICE

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There is an important decision for us all to make in June whether we exit the European Union.

WHAT DOES THIS MEAN FOR US?In the run up to June and the decision if the UK will leave the European Union (EU), uncertainty will impact the strength of the pound, weakening it.

This will impact the cost of buying units and consumables from BEU – making them more expensive and reducing our profits.

In the longer term beyond June, if the UK elects to leave the EU, this uncertainty will continue with a weaker pound whilst the markets assess the impact on the UK economy.

WHAT DOES THIS MEAN FOR THE UK ECONOMY AND OUR CUSTOMERS?Our public sector customers will probably be fairly insulated from economic impacts – hospitals, schools, county councils and police forces for example, will continue to run. Universities could be affected by a drop off in foreign students but this would happen over a few years.

It is the private sector that is more difficult to predict. However, it is likely that the UK will be able to come to new import / export trading arrangements very quickly with the rest of Europe as many European countries are very dependent upon UK trade – far more than the other way around.

The financial sector could well be ok in the medium term too – in fact its protection from the EU is one of the key political drivers for the LEAVE campaign.

Operationally, importing of goods from the EU will probably be more complicated in terms of customs procedures and we may need to reconsider some of our logistics arrangements and stock levels to avoid delays.

Tax arrangements on importing may change which would be an administration burden on us but is unlikely to result in an increase in overall taxation, just delays in reclaiming it. These things will affect cash flow.

Although this is an uncertain time, our key focus whilst this is concluded and beyond is to continue to respond to our customer needs providing the relevant products and services and delivering excellent customer service.

WHAT IF WE LEAVE THE EUROPEAN UNION?BREXIT AND ITS IMPACT

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Evolving to be a truly customer-centric company and delivering a great customer experience are key aims as we evolve as a business.In Q4 our Service Delivery Manager Rob Isherwood received great feedback from two of our public sector customers. Fantastic accolades for both Rob and Konica Minolta, Well Done Rob!

DELIVERING A GREAT CUSTOMER EXPERIENCE

I HAVE TO ADMIT THAT THE ROAD WITH KONICA

HAS NOT ALWAYS BEEN A SMOOTH ONE BUT

SINCE YOU TOOK OVER AS OUR SERVICE

DELIVERY MANAGER THINGS HAVE IMPROVED

BEYOND RECOGNITION. EVERYTHING I ASK OF

YOU IS PROCESSED QUICKLY AND WITHOUT ANY

FUSS AND YOUR WILLINGNESS TO ASSIST ME

WITH ISSUES THAT AREN’T REALLY PART OF

YOUR ROLE HAS BEEN INVALUABLE AND GREATLY

APPRECIATED.

RACHEL WHITTAKER ICT OFFICER, BLACKPOOL COUNCIL

I JUST WANTED TO PASS ON MY CONTINUED

THANKS FOR ALL THE HELP AND SUPPORT YOU

HAVE GIVEN MYSELF AND THE UNIVERSITY OF

CUMBRIA. IT’S EASIER TO SELL A PRODUCT OR A

CONTRACT BUT MUCH HARDER TO DELIVER HIGH

CUSTOMER SERVICE WHEN YOU HAVE NUMEROUS

STAKEHOLDERS INVOLVED.

THE SERVICE PROVIDED AS A SERVICE DELIVERY

MANAGER IS INVALUABLE TO ME. I HAVE TAKEN

FULL USE OF THE SERVICE YOU OFFER, WE MEET

MONTHLY, TALK FREQUENTLY AND HAVE WORKED

HARD TO BUILD A RELATIONSHIP THAT IS BUILT

ON TRUST, UNDERSTANDING AND AT TIMES

COMPASSION ( NEITHER OF US HAVE AN EASY

JOB). NOTHING FAZES YOU AND YOU ALWAYS

DELIVER 100%.

ADRIENNE WALDIE CENTRAL ADMINISTRATION MANAGER, UNIVERSITY OF CUMBRIA

Rob Isherwood

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THE GREYHOUND BOARD OF GREAT BRITAINThe Greyhound Board of Great Britain (GBGB) is the body with complete responsibility for licensed greyhound racing in England, Scotland and Wales.During our first meeting with GBGB we changed the conversation from replacing their traditional multifunctional devices, to the value added services and solutions we could offer to solve their business problems.

The end result was a fantastic new business win, led with our Dokoni software, including consultancy services to offer an end to end service and MFD’s from our award winning range!

This also demonstrates the collaborative approach between Marcus Smart, Sales Account Manager and Ashley McConnell, CSD Document Workflow Consulting Team.

SALESCHANGING THE CONVERSATION TO WIN A NEW CONTRACT

ST ANDREW’S HEALTHCARESt Andrew’s Healthcare is a charitable organisation providing psychiatric services in England. Its headquarters are at St Andrew’s Hospital in Northampton and the charity dates back to before 1838.It is the largest mental health facility in the UK, providing specialist services for adolescents, men, women and older people with mental illness, learning disabilities, brain injury, autism and dementia.

St Andrew’s Healthcare is an existing Konica Minolta customer whom needed to renew their equipment and software due to the age of the fleet.

Konica Minolta’s account team successfully renewed the contract by generating savings for the charity which they can use to provide better front line services.

This was achieved by the cross-functional project team, Susan Churchill, Kevin Pattinson, Dan Simes, Sam Aboutorabi, Iain Robertson, Richard Stead and Brett Lewis working together, pre-engaging the customer to communicate the advantages of staying with Konica Minolta.

The new contract is for 178 devices across all of the charity’s sites plus print management and document workflow software.

GMA WIN GLOBAL CONTRACT WITH BRITISH AMERICAN TOBACCOWe recently secured a large contract to work with British American Tobacco (BAT).Michelle Lucy, Business Development Manager for Global Major Accounts (GMA) worked with BEU and Bids and Tenders to win the contract which will see us working across 53 countries. BAT manages 44 factories in 41 countries.

Prior to the new tender BAT were working with Kyocera as their main provider to their two head office locations, with the rest of the world operating with local providers. This resulted in limited control over their environment and costs.

Our key to securing the win was to promote and offer a structured change management approach. We have started this process by encouraging engagement with their senior management team to support the new way of working, introducing compliance and cost control, with a view to improve efficiencies and gain an understanding of their environment.

The contract is for a potential 4,000 devices to be deployed with further opportunities for us to work together with the integration of litho and digital print.

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NEW STARTERS

ROSALIND MAKFINANCIAL CONTROLLER OPERATIONS

BACKGROUNDI am an experienced Financial Controller (CIMA qualified) and Six Sigma Black Belt with more than 15 year experience in software, business services & solutions, leasing and banking.

WHAT I AM MOST EXCITED ABOUT IN THE ROLE?I am joining Konica Minolta at an exciting time. We are transitioning both externally and internally and this will bring many challenges to the role.

WHAT CHALLENGES DO I FORESEE IN THE ROLE?There will be daily challenges, but for me it will be around the processes that we currently have in Finance Operations and how we can make them better.

TELL US SOMETHING WE DON’T KNOW ABOUT YOUI enjoy yoga and watching rugby.

MARCELLO SAMBARTOLOUK BUSINESS GENERATION MANAGER

BACKGROUNDI have extensive digital business generation experience building teams and relationships to develop new revenue streams. I am a Go To Market specialist having lived and worked across the Americas, Europe, and Asia over the last 20+ years.

WHAT I AM MOST EXCITED ABOUT IN THE ROLE?It’s a new role and the opportunities are endless in Konica Minolta’s progressive outlooks. I’m in!

WHAT CHALLENGES DO I FORESEE IN THE ROLE?As it is all new, building a new team and processes from scratch making sure we deliver in a new and dynamic environment with aggressive targets. Loving the pressure!

TELL US SOMETHING WE DON’T KNOW ABOUT YOUI have 10 years’ experience in teaching Muay Thai and training people in extreme sports. Carpe Diem!

GINA NEWSONCUSTOMER EXPERIENCE MANAGER IN THE AUDIT AND COMPLIANCE TEAM

BACKGROUNDMost recently I worked at Cummins Generator Technologies and Pitney Bowes in Customer Experience roles. I had responsibility for listening to what customers say about the business translating that into actions through improvement projects. Additionally I have lots of experience in running integrated Net Promotor Score programmes.

WHAT I AM MOST EXCITED ABOUT IN THE ROLE?Everything! It is great to come into a company so committed to making a difference to our customers.

WHAT CHALLENGES DO I FORESEE IN THE ROLE?We need to work collaboratively to be ‘one company’ in the eyes of our customers rather than separate departments they interact with. Only by achieving that will we become truly easy to do Business with and customer-centric.

TELL US SOMETHING WE DON’T KNOW ABOUT YOUI’ve never broken a bone in my body, but I do have a dislocated collarbone.

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In its first two years, the Build Programme has: Supported over 40 of our Dealerships

Attracted over 200 delegates in total

Feedback average score is 4/5

All this through delivering interactive workshops and webinars.

We have recently launched NEW Top Tip Documents, which will be a series of PDF documents to help our Partners with various activities – the first to launch are:

Campaign Checklist

Email marketing

The programme was created to support our authorised Dealerships on a range of key business topics, not products! We want to provide them with the tools they need to evolve and grow as a business so we need to help them in all areas of their business, from Sales training to Marketing Strategy.

We build on their current knowledge and expertise and have had great feedback from the delegates that have attended – thanks to Alisdair Ross, Richard Kershaw, John Benson, Alison Edwards-Smith and Kelly Price for providing content and delivering the above workshops, webinars and Top Tip Documents!

Just some of the feedback we’ve received:

INDIRECTBUILD PROGRAMME UPDATE

HELPING YOU BUILD YOUR KNOWLEDGE

AND EXPERTISE

BUILD TOP TIPS #1

MARKETING

CAMPAIGN CHECKLISTTo get the best results and best audience reach from any marketing campaign – whether it is mass marketing or a more targeted approach, you should always vary your communication methods in order to reach the right person, at the right time, in the right way – (some people are more receptive to email, some hard copy, some by phone call).

Following up on your initial contact with prospective customers is essential, you’ll be very lucky to generate a sale from just one simple email with no follow up, so remember to follow up on any direct marketing activity you do to maximise your chances of success.

HELPING YOU BUILD YOUR KNOWLEDGE

AND EXPERTISE

BUILD TOP TIPS #2

MARKETING

EMAIL MARKETINGTo get the best results and best audience reach from any marketing campaign – whether it is mass marketing or a more targeted approach, you should always vary your communication methods in order to reach the right person, at the right time, in the right way – (some people are more receptive to email, some hard copy, some by phone call).

Following up on your initial contact with prospective customers is essential, you’ll be very lucky to generate a sale from just one simple email with no follow up, so remember to follow up on any direct marketing activity you do to maximise your chances of success.

I NOW KNOW THE IMPORTANCE OF MARKETING

PLANNING!

INFORMATIVE, FUN AND INSPIRATIONAL

A REAL EYE OPENER!

BEST SALES WORKSHOP I’VE BEEN ON!

VERY WELL RUN, INTERACTIVE AND INTERESTING

I NOW HAVE SOME IDEAS ON HOW TO MARKET TO

NEW AND EXISTING CUSTOMERS, THANK YOU

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To become a £250 million business and create a suitable platform for our continued growth we needed to review the way our Professional Print Department (PPD) approaches the market place.

THE MAIN OPPORTUNITIES ARE: To establish a true sales focus in Public, SCA,

Enterprise and in central reprographics department

Bolster our Public, SCA & Enterprise sales ability via specialist involvement

Commercial focus especially in Mid Production Print and High Production Print commercial space.

New markets available to us

To align BGB PPD go to market strategy with our core value of customer centricity

Following a full review process we identified our current challenges and made some changes in the way our PPD sales function operates.

The consultation process is now complete. If you have any questions regarding these changes please do not hesitate to contact Craig Kermode: craig.kermode@konicaminolta.co.uk

PROFESSIONAL PRINT DEPARTMENT

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A Business Continuity Plan (BCP) details the processes and steps we put into place to protect our business against any potential threats and to make sure we can continue to operate in the event of a disaster.There are a number of potential threats to any business, which could include anything from chemical spills to flooding and fire. These could all pose varying risk to our continued operations if we didn’t have a plan in place to minimise their impact.

Having a BCP in place is essential for our continued growth as well as being key to meeting ISO standards and tender processes. It is expected not only from our customers but our suppliers as well.

A cross-functional project group have been working on reviewing and updating the existing BCP to ensure it is up-to date, efficient and effective. The plan addresses how we recover our operations or if needed move operations to another location during a recovery process.

The next step in the BCP planning is to ensure everyone understands the processes and the key people understand their roles and responsibilities in case of a disaster.

We will be testing some of the processes and you will see more information shortly.

BUSINESS CONTINUITY PLAN

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Knowing that what we do on a daily basis is making a real difference is a great feeling. Recognising colleagues for their contributions is a great way to let them know they delivered more!We all know who the people are that make our experience at work easier. We can all identify the people who go the extra mile to deliver a great employee and customer experience.

So why not recommend them to their leader, as your suggested nomination for our Top 100.

This year, nominations will include a full criteria, celebrating all the different ways an individual has contributed to customers, colleagues and business progress.

SO WHAT IS THE CRITERIA AND HOW CAN YOU NOMINATE?1. Demonstrating the Values

2. Customer feedback (internal and external)

3. Work Performance

4. Going the extra mile

5. Innovation

All colleagues can put their recommendations through to the leader of the person they want to nominate. Their leader will collate nomination information getting together the examples covering all criteria.

All completed nominations will be reviewed and scored by a committee of Heads of Functions, with the final Top 100 being selected.

WHAT DOES IT MEAN TO BE IN THE TOP 100?We want to celebrate the achievements and efforts of our top 100 employees. To take a moment to recognise the people who through hard work and passion are making a difference in our company

They will receive an invitation to an exclusive event, which celebrates their achievements and contributions. This VIP event is littered with glitz and glamour, making sure our Top 100 is recognised in full splendour.

Make sure your nomination counts. Speak to your leader to find out more, or put forward your recommendations for nominations.

NOMINATING YOUR TOP 100 COLLEAGUES

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OUTSOURCE TO AMERICAN EXPRESS – UPDATEWe want to make sure it is as quick and easy as possible to book travel as well as provide a service 24 hours a day. As a result we have been working with an external provider, American Express, to meet our needs. This new tool was due to launch in March however this has been delayed slightly as it is taking longer than anticipated to configure the online booking tool to our specifications.

Working with American Express to get this right and launch this service is a priority for the project team and we will keep you update about progress.

Until this fantastic new tool is available book your travel by sending an email to bgbtravelbooking@konicaminolta.co.uk providing as much notice as possible.

TRAVELUPDATE

We know you wanted more choice and flexibility when selecting your company car and as a result there was a complete review of what we offer. Our aims:

Offer a better choice

Reduce the cost, safety and environmental concerns for our mobile workforce

Our new benefit choices and Car/Fleet Policy will be launched at the start of FY16.

Our outsourced Fleet Management provider, Alphabet, will begin by making contact with:

Employees who are due to change their company car

Employees who are interested in moving from a car allowance to a company car.

Alphabet will also provide information to all employees about our exciting new car discount scheme.

FLEETREVIEW

PERSONAL DEVELOPMENT PORTAL APRIL LAUNCHOur personal development portal is your gateway to a whole host of development options including self-learning and workshops.In April our portal will be updated to include our new behavioural framework so you can connect your development needs to our Konica Minolta behaviours. The portal can be assessed by visiting the intranet and clicking on the personal development portal banner.

FANTASTIC LEADERSHIPBuilding on the development of our leaders in FY15 we will run fantastic leadership assessment centres for our 60 Line Managers in May and June. Once these are complete all leaders in the business who manage others will understand the desired leadership behaviours and most importantly have formed a personal development plan to maximise their effectiveness as leaders.

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WOMEN’S NETWORK UPDATEINTERNATIONAL WOMEN’S DAY - REFUGE DONATIONS

To celebrate International Women’s Day we supported our nominated charity Refuge by providing the women in Refuge’s throughout the UK with the essential toiletries they need for daily living. Due to the haste in arriving at a Refuge, women and children often arrive with nothing. Donations of toiletry products provide the much needed essentials making that change a little easier!

Across all of our regional offices everyone contributed to donation boxes. The sheer volume of collections was fantastic and shows what a difference we can all make by working together to support our charity.

Over the next few weeks all donations will now be sent directly to all UK Refuge’s making a real difference to their residents.

We also held a dress down day which raised a fantastic £220. This money raised will also go to Refuge to help home more people who are in desperate need of support.

THE 3 PEAKS CHALLENGE!We had a lot of interest in our first major UK charity challenge and we now have a Three Peaks Team ready to take on our first challenge in August. The 3 Peaks is a national challenge where you climb the highest mountains in Scotland, England and Wales, all within 24 hours! To add a twist and support the local environment we will also be collecting rubbish on the peaks as we climb!

More information will follow about the team and their progress! There will also be fundraising activities taking place to support the team and maximise raising money for our chosen charities.

CHARITYUPDATE

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In February, we held our second Women’s network event on Thought Leadership hosted by Bev Burgess, Senior Vice President, ITSMA Europe.Thanks to everyone who attended, there has been great feedback about how useful it was to understand more about this topic.

If you missed it, you can listen to the whole thing by audio cast, or watch the highlight video:

WOMEN’S NETWORKUPDATE

OUR NEXT WOMEN’S NETWORK EVENTOur next event will take place on the 26th of May with Dr David Cooke Chairman & Managing Director at Konica Minolta Business Solutions Australia who will be talking about CSR and the great work that they are doing in Australia.

BEV BURGESS

DR DAVID COOKE

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The purpose of the Order to Cash foundation programme was to ensure the whole company understood the key inputs, outputs and dependencies within our order to cash cycle.All colleagues involved in the cycle have or will go through the WHITE module and relevant colour modules.

To deliver this to new starters these key learnings will be incorporated into our new induction process which will be launched in April. Until this is complete, leaders will continue to deliver this as part of their induction.

PHASE 1Thanks to everyone who attended and contributed to the successful rollout of modules (positive feedback came in at 85% and attendance was 92%) Your business challenges have been captured, and distributed to relevant line managers and the forthcoming Business Improvement Forum for discussion – three key messages returned:

Hearing issues from colleagues as opposed to management was far more beneficial

Being able to meet other colleagues and interact/build relationships was in-valuable

The opportunity to see change is coming builds confidence

NEXT STEPSThe modules are merging! This will ensure colleagues spend less time out of the business and get a true, thorough understanding of the process! The Blue and Red Module will now be merged as will the Yellow and Purple.

The Business Improvement Forum led by Jason Howell will review the challenges and make improvements

WANT TO BECOME A TRAINER?Want to improve your presentation skills and be part of our Foundations training program?

Well, we are giving you an opportunity! We are looking for Leaders to become part of our journey! For information, email Georgina Davies: georgina.davies@konicaminolta.co.uk Modules run approximately every 2 months, providing great opportunities to engage and connect with the business.

ORDER TO CASHWHITE MODULE

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On the 23rd February the PQ Magazine Awards were held at Café de Paris.These awards honour the hard work of finance professionals and our very own Chrissie Webb, Finance Analyst Manager in Basildon, was in the final 3 for Newly Qualified Accountant of the Year, narrowly missing out on the top award.

To support Chrissie, several members of the Finance team were in attendance.

Chrissie has worked for Konica Minolta for 10 years and within those years shown nothing but dedication and hard work being a supportive mentor to her team.

Well done Chrissie – the whole team is extremely proud of you.

Shoei Yamana, president and CEO of Konica Minolta, Inc, visited London this week to meet our Leadership team and understand how Konica Minolta UK is transforming. He attended a presentation delivered by the Leadership Team and members of the Business Innovation Centre.This detailed our breakthrough objectives and delivery plans for the next 3 years. He provided great feedback about this being aligned to the overall Global strategy and business transformation.

Shoei Yamana also held a keynote speech at the CeBIT Global Conferences on Tuesday, 15 March 2016.

The CeBIT Global Conferences provide a 360-degree panoramic view of the digital world. The conferences annually bring the entire digital community together: IT solution providers and users, internet companies, investors and creative minds and forward thinkers of every description.

In his speech, titled “Responsible connectivity in a digital world”, Shoei Yamana talks about driving sustainable growth, with focus on connectivity - connectivity with devices and data, with the environment and with people.

FINANCEACHIEVEMENTS

SHOEI YAMANACEO VISIT

Congratulations to James Shields and Lisa Spinks who have recently passed their finance exams.James Shields AAT Level 4– Financial Performance

Lisa Spinks AAT Level 4 – Financial Statements

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DO YOU TAKE YOUR LAPTOP HOME?We need to make sure we can be up and running as soon as possible if disaster was to strike! We are therefore reviewing how we work and evolving our Business Continuity Plan (BCP).In the case of an emergency or disaster which makes the office unavailable or out of bounds, you will still be able to work remotely if you always have your laptop with you.

To contribute to our continuity planning and to keep the business running if you have a laptop, please take it home every night.

You can read more about Business Continuity Planning on page 11.

KEEPING US SAFE - TROJAN VIRUS THREATRecently we had to temporary block the opening of all excel, word and PowerPoint attachments due to a Trojan virus called “Locky”.

WHY DID THIS BLOCK HAPPEN?Due to the damaging nature of this virus our IT department had to react quickly. When opening an attachment infected with the Locky Trojan it will encrypt all the data on the computer and spread itself across the network. This could result in all data on all servers across Europe being encrypted which would have led to days of restoring data from backups.

Thanks to the quick action of our BEU IT department 80 attempts were blocked in one evening alone with hundreds more over the following days.

The block was lifted on Tuesday 23rd once all IT departments had reported back they had made systems changes and they had no infected computers

SO ARE WE SAFE NOW?We are never 100% safe against viruses and over

15,000 new threats are detected each day.

We can all help minimise these risks by being vigilant when handling your emails by:

Only ever open attachments from a known sender

Only enable macros if you need to and you know who created the file

Never open an attachment to see who it may be intended for

If you are in any doubt about any of the above contact it-servicdesk@konicaminolta.eu.

IT UPDATE SECURITY

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ACRONYMS AND COMMON TERMS

ASV Average sales value

BIC Business Innovation Centre

BGB Business Great Britain (Konica Minolta UK)

BEA Business East Anglia (Konica Minolta East)

BEU Business Europe (Konica Minolta Europe)

BPO Business Processing Outsourcing

BPS Business Process Services

Cloud Multiple server based network where data is stored

CRM Customer Relationship Management

CSD Consultancy Services Division

CSR Corporate Social Responsibility

ECM Enterprise Content Management

ERP Enterprise Resource Planning

GMA Global Major Accounts

GP Gross Profit

IMS Infrastructure Management Services

ISP Internet Service Provider

ISV Independent Software Vendors

ITO Information Technology Outsourcing

KMI Business Japan (Konica Minolta Japan)

KPI Key Performance Indicator

LAT Leadership Action Team

MA Major Account

Managed Services To manage responsibility for providing a defined set of services to clients

MCS Managed Content Services

MFD Multifunctional Device

MFP Multifunctional Printer

MIF Machines in Field

MMS Managed Marketing Services

MPM Marketing Print Management

MPS Managed Print Services

MTP Mid-Term Plan

NOC National Operating Company

OBS Optimised Business Services

OPS Optimised Print Services

OTC Order to Cash

P&L Profit and Loss

PDP Personal Development Plan

PDR Performance and Development Review

PPD Production Print Device

PSD Professional Service Division

R&D Research and Development

ROI Return on Investment

SLA Service Level Agreement

SMB Small to medium sizes businesses

SOP Sales Order Processing

TEC Total Energy Consumption

TPM Third Party Maintainers

TSG Technical Support Group

USP Unique Selling Point

Struggling to understand some of the many acronyms used in the business today? In order to give you all some help, here are some of the most commonly used acronyms and phrases you may hear: