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SIXTH INTERNATIONAL CONSULTATION17-19 OCTOBER 2012, DURBAN, SA

Parallel Session 3 REFERRAL MECHANISMS & CASE MONITORING

Name: Catalina FloreaOrganisation: Asociatia Telefonul Copilului (Romania)

Position: Executive Manager

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WHO WE ARE

Our vision: all children deserve to be happy

Our mission: ensuring an immediate and real support to children, through free assistance at 116 111

• non-governmental organization, which offers the services of the Romanian Child Helpline, the national first aid phone line, specialised on child protection issues, the only service of this kind in Romania

• the child helpline is a social responsibility initiative, developed thanks to the information and counseling needs, of both children and parents in view of knowing and respecting child rights in Romania.

• we provide children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation

WHO ANSWERS THE CHILD HELPLINE?

• professional staff (mainly social workers and psychologists), trained during permanent sessions for both communication with callers through study cases and legislation in force

• instruments used in the counselling process: 3 databases – statistical, detailed, juridical

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THE CHILD HELPLINE INTERRACTION WITH CALLERS

2001

VISIBILITY IN SCHOOL UNITS

MASS MEDIA COVERAGE

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THE CHILD HELPLINE INTERRACTION WITH CALLERS

2001-2005

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In 2006,Asociatia Telefonul Copilului

has developed and established special

procedures regarding the referral mechanism and the case management, detailed

in MOUs signed with relevant institutions in the

field of child rights protection in Romania.

COOPERATION WITH INSTITUTIONS AT THE CENTRAL LEVEL - MOUs

• The Ministry of Labor, Family and Social Protection - Child Protection General Direction

• The Ministry of Education, Research, Youth and Sports

• The General Inspectorate of the Romanian Police

• The Romanian Office for Adoptions

• The Children’s National Council

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• The General Directions for Social Assistance and Child Protection (47 in Romania)

• The School Inspectorates (47 in Romania)

• The County Police Inspectorates (47 in Romania)

• The General Direction of Police in Bucharest

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COOPERATION WITH INSTITUTIONS AT THE LOCAL LEVEL

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Emergency call

Child Helpline116 111

consultants

Child Helpline116 111

management

GDSACPSchool

Inspectorates

Police

contact person

contact person

contact person

Case m

onitoring

investigation of the emergency call

REFERRAL & MONITORING SCHEME

The caller’s feedback

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CASE REGISTRATION

CASE IN NEED FOR IMMEDIATE INTERVENTION

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CASE PREPARED FOR REFERRAL

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CASE MONITORING

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CALLS 2001 - 2012

Calls registered (2001 – 2012)

1.807.644 calls

Calls in need for immediate intervention

(2001 – 2012)

38.660 calls

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All children deserve to be happy!

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Asociatia Telefonul Copilului116 111Tel / Fax: 0040 21 413 00 11www.telefonulcopilului.roContact person: Catalina Floreacatalina.florea@telefonulcopilului.ro

Thank you!

Very much