1 ':t?.01 rr rle«=je~vje - kane county, illinois and budget/2… · offered in response to...

County of Kane Office of County Board

Kane County Government Center ,

719 Batavia Avenue Geneva, Dlinois 60134

..'1_':t?.01 RR

Karen McConnaugbay Chainnan

630-232-5930

DOCUMENT VET SHEET for

Fax63

RlE«=JE~VJE . MAY. ~i2011 ~

Karen McConnaughay Chairman, Kane County Board

\

KANE COUNTY BOARD

Name of Document: RIDER- Extension of Service Agreement- JJC-Inmate Phone Service

Submitted by: Tim Keovongsak I Purchasing Dept

Date Submitted: May24.2011

Poston Web:

f ~~~ (Q-J-0[) { ( ( L)l\f\ ( c;~

(Date) I \~ ' Yes 2s: · No . Atty. Initials f(~

Examined by:

Comments: 01{~ ~ C(~l'tv/J.d_ r:p

Reguest approval and Chairman's signature for execution of attach RIDER for extension of Service Agreement per RFP 09-024 Inmate Phone Service- Resolution 11-135. Please notify Purchasing when available for pick up. x25929.

Attachment: Copy of 2009 Service Agreement

Chairman sfgned: .J;;\ No j; --/3-// [7 (Date) ___ ...

Document retuiued to: _-_;+f_.l_.'IIVJ~_.._~+-'=----------Rev. 3/11

County of Kane Office of County Board

Kane County Government Center

Karen McConnaughay Chairman

630-232-5930

DOCUMENT VET SHEET for

Karen McConnaughay Chairman, Kane County Board KANE COUNTY BOARD

Name of Document: RIDER- Extension of Service Agreement- JJC-Inmate Phone Service

Submitted by: Tim Keovongsak I Purchasing Dept.

Date Submitted: May24, 2011

Examined by: (Print name)

(Signature)

(Date)

Post on Web: Yes No

Comments:

Request approval and Chairman's signature for execution of attach RIDER for extension of Service Agreement per RFP 09-024 Inmate Phone Service- Resolution 11-135. Please notify Purchasing when available for pick up, x25929.

Attachment: Copy of 2009 Service Agreement

Chairman signed: Yes No (Date)

Document returned to: Rev. 3111

County of Kane KANE COUNTY GOVERNMENT CENTER

May 19, 2011 RIDER

Extension of Service Agreement

This RIDER made this day of is part of and is to be attached to the Service Agreement (RFP 09-024 Inmate Phone Service) made on the 15 day of June, 2009, by and between County of Kane and Urban Elevator Service, Inc., for providing elevator preventive maintenance services to Kane County Government facilities.

The County hereby requests and Urban Elevator Service, Inc., agrees to the extension of contract, for an additional two (2) years of services with no cost escalation. The services rates at each facility to be paid by the County remain firm, as previously agree upon original service agreement signed and date on June 15, 2009 attach.

The new contract is commencing on June 15, 2011 and expiring on June 14, 2013.

The parties hereto mutually agree that the aforesaid Agreement, of which this RIDER is made pa~·s and shall be and remain in full force and effect in accordance with all the ~n c nd"s thereof, modified only as in this RIDER specifically provided.

cb<v ~)(___. .s-:-ICJ- I I Da'tl·id Ewing B12.lr.v~ "S 'S/<cc..-z.yl~ s Date Urban Elevator Service, LLC Cicero, Illinois

n cConnaughay Chairman, County Board Kane County, Illinois

6 -l~,f/ Date

::::::::: :·::::::::: ......... . . . . . . .

EGACY Inmate Communications

Service Agreement Inmate Communication System and Services

This Agreement is made this the 15th day of July , 2009, by and between Legacy fumate Communications a dba of Legacy International, Inc. ("Legacy" or "the Company") with principal offices at 10833 Valley View St., Suite 150, Cypress, CA. 90630 and the County of Kane ("County") with principal offices located at 719 S. Batavia Avenue, Geneva, IL 60134

RECTIALS

WHEREAS, Legacy will install ·and m~tain its Inmate Communications Operating System iCON and the Kane County Juvenile Justice Center. iCON is a complete turnkey Irn.D.ate Calling Network with investigative, technical, and administrative communication features; and

WHEREAS, Legacy will provide and maintain for the life of this Agreement new inmate and visitation telephones to be installed at the Kane County Juvenile Justice Center located at 37W655 Rt. 38, St. Charles, IL 60175 ; and

· WHEREAS, the Company is in the business of providing various illmate communication services, operator assisted telecommunication services; ·and

WHEREAS, the County operates and/or manages a juvenile detention center; and

WHEREAS, the County desires to enter into this Agreement in order to permit Inmates/Detainees the use of company installed telephones to place collect, collect prepaid, and/or Debit calls via Legacy inmate phone system- iCON; now

THEREFORE, in consideration of the premises ai:J.d of the mutual covenants and agreements contained herein, the parties do hereby contract and agree as follows:

1. SERVICES PROVIDED BY LEGACY

1.1 Services. ·. ~ .·. "·-: ..,... . . . .

(a) Collect Calls. To the extent consistent with applicable federal and state laws, rules and regulations, Legacy agrees to provide, and the County hereby agrees to accept the provision of operator services with automated assistance for the Kane County Juvenile Justice Center. Each operator service call originating from the telephones and placed through the Company may be charged "collect" to preapproved destinations. Legacy will validate each call through the national Line Information Database and will only process "collect" calls to destination points that do not have registered blocks. Calls shall only be billed upon "acceptance"

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by the destined party. Legacy shall notify each called destination that the call is corning from the Kane County Juvenile Justice Center, announce the name of the "caller/inmate", provide an option to access rate information, and allow for acceptance or denial of the call.

(b) Pre-Paid "Collect" Service. ·Legacy agrees to provide pre-paid collect service. The company will provide a toll-free access number for friends and family to call to set up pre-paid "collect" service accounts. The Company shall also provide access to an Internet site where pre-paid services can be ordered. Legacy shall also provide its "Friends and Family" program.

(c) Inmate Phones. The Company agrees to provide the inmate and visitation telephones for the entire period of this agreement. Including adding additional phones as needed and requested by the Facility.

(d) Communications Management System (iCON). The Company agrees to provide access to its inmate communications management system iCON. iCON shall provide the facility the ability to record and store all iinnate calls, live monitoring of inmate calls, detailed reporting of call traffic, and all other options and services offered in response to the County request for_ proposal for an Inmate Phone System.

(e) Client Support. The Company agrees to provide toll-free access to the County for twenty-four customer support.

(f) Service Response Levels. The Company will provide three response levels for the Jail.

i. Minor Category- A single phone non operational in a housing unit or booking. To be replaced within six (6) hours.

ii. Major Category- Two or more phones non-operational. Replaced within four (4) business hours.

111. Emergency- System Down. Technician on site within two (2) hours.

2. COMPENSATION

2.1 (;o~ssions~ The Company a_wees to pay the County __ 5~_% of all billed and collected·· automated "collect" operatot··seMce··trat1fc' an:cr-pte.:paid··-"collect'' _____ - ~- - --service.

2.2 Payment. The Company shall remit all due commissions to the County fifteen (15) days after the end of the month (EOM).

2.3 Payment Calculation. Gross billable revenue is calculated as the sum of minutes and charges. Commission due the County and shall be calculated as the product of the total gross billable revenue multiplied by 58%.

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3. COMPLIANCE WITH LAW

1.2 Compliance with Law. Legacy shall comply with all laws, rules and regulations affecting its obligations in conjunction with the provision of the including, without limitation, those relating to provision of information to End Users regarding operator services;

.4. TERMINATION AND CANCELLATION

4.1 Term. This agreement shall commence on the date of installation of Legacy's · services and shall continue in full force and effect for a period of two (2) years.

4.2 Renewal Options. Upon completion of the two (2) year term the.· County, at its own discretion, may exercise an option to renew the terms of this agreement, for a

· period of one· (1) year. The County will provide Legacy with sixty (60) day· notice of its intent to renew the Agreement. All terms and conditions shall remain in effect during the subsequent renewal periods.

5. MUSCELLANEOUS

5.1

5.2

5.3

5.4

5.5

Governing Law. This Agreement shall be construed under and in accordance With the laws of the State of Illinois and shall be deemed performable in Kane County, Illinois.

Assignment. Notwithstandi:rig the foregoing, neither the County nor Legacy may assign their rights and obligations under this Agreement without the prior written consent Of the other, which consent shall not be unreasonably withheld. ·

Enforceability. The . invalidity or enforceability of any provision of this Agreement shall not affect· the validity or enforceability of any other provisions hereof.

Notice. Notice shall be deemed to have been received upon receipt of a postageprepaid letter or telephone facsimile transmission at the addresses set forth in the next sentence, unless otherwise changed by written notice from time to time. Notice to the Company shall be sent to Legacy Inmate Communications, 10833 ·Valley ··View, Street,- :Suite· : 150, · Gy:press CA · 90630 .. · · Atteritlom COntr-i:tcf ·· Administrator, facsimile: 800-700-1116. Notice to the County shall be sent to .

Rick Anselme · -

Facsimile:

Kane County Juvemle Justice Ctr. 3TW655 IL-Rt38 St. Charles, IL 60175 Fax: 630-208-5180

Regulatory Requirements. This Agreement shall be construed in accordance with applicable state and federal laws, rules and regulations. In the event those regulatory or legal requirements are in any manner inconsistent with or require

3

modification to the terms of this Agreement subsequent to the date of execution hereof, no written amendment or variation executed by both parties shall be necessary. Rather, any .such amendment or. variation shall be effective upon mailing of written notice by the Company via first-class, postage-prepaid mail or telephone facsimile transmission of written notice to the County.

5.6 Confidentiality. Legacy and County agree to hold confidential all inforination share.d that may be marked or indicated by the other. The County understarids that Legacy's inmate communications operating system, iCON, is proprietary and access to and all information: about the system are to be considered confidential. Access to the system cannot be granted to any non-designated facility personnel. Should the County contract a Vendor in the future to replace Legacy; the County Will insure that the iCON system is not viewed or accessed by the Vendor.

5.7 RFP for The Inmate Phone System. It is agreed by both parties that Legacy's response to the County's request for proposal to furnish an inmate phone system shall serve as an addendum to this Agreement. All services, conditions, and terms set forth in Legacy's response shall be considered part of this Agreement.

In Witness Hereof, the Company and the County have executed this Agreement on the 15th day of July , 2009. The individuals signing below warrant that they have the authority to sign for and on behalf of the respective parties.

Sig11ature

Curtis A. Brown, President Name/Title (Please Pri11t)

Date

4

f1 McConnaughay Chairman, County Board Kane County, ·Illinois ·

Name/Title (Please Pri11t)

Date

Response to Kane County Juvenile Justice Center RFP 09-024 Inmate Phone Service

COUNTY OF KANE

( Dtb@({9~j(c!YJ ·~~~ Inmate Gommuni~ons

COMPETITIVE SELECTION PROCEDURE - REQUEST FOR PROPOSAL TERMS AND CONDITIONS

1. AUTHORITY. This Request for Proposal is issued pursuant to applicable provisions of the Kane County Purchasing Ordinance.

2. PROPOSAL OPENING. Sealed proposals will be received at the Kane County Purchasing Department until the date and time specified, at which time the names of Offerors will be read aloud and recorded on an abstract during the public opening. Contents of the sealed proposals will be evaluated in private with proposal information kept confidential until an award is made. Late proposals shall be rejected and returned unopened to the sender. Kane County does not prescribe the method by which proposals are to be transmitted; therefore, it cannot be held responsible for any delay, regardless of the reason, in transmission of the proposals.

3. PROPOSAL PREPARATION. Proposals must be submitted on this form and all information and certifications called for must be furnished. Proposals submitted in any other manner, or which fail to furnish all information or certificates required, may be summarily rejected. Proposals may be modified or withdrawn prior to the time specified for the opening of proposals. Proposals shall be filled out legibly in ink or typewritten with all erasures, strikeovers and corrections initialed in ink by the person signing the proposal. The proposal shall include the legal name of the Vendor, the complete mai.ling address, and be signed in ink by a person or persons legally authorized to bind the Vendor to a contract. Name of person signing should be typed or printed below the signature.

) 4. PROPOSAL ENVELOPES. Envelopes containing proposals must be sealed and addressed to the County of Kane Purchasing Department. The name and address of the Vendor and the Invitation Number must be shown in the upper left corner of the envelope.

5. ERRORS IN PROPOSALS. Vendors are cautioned to verify their proposals before submission. Negligence on the part of the Vendor in preparing the proposal confers no right for withdrawal or modification of the. proposal after it has been opened. In case or error In the extension of prices in the proposal, the unit prices will govern.

6. RESERVED RIGHTS. The County of Kane reserves the right at any time and for any reason to cancel this Request for Proposals, accept or reject any or all proposals or any portion thereof, or accept an alternate proposal. The County reserves the right to waive any immaterial defect in any proposal. Unless otherwise specified by the Vendor or the County, the County has one hundred twenties (120) days to accept. The County may seek clarification from any Vendor at any time and failure to respond promptly is cause for rejection.

7. INCURRED COSTS. The County will not be liable for any costs incurred by Vendors in replying to this Request for Proposals.

8. AWARD. It is the intent of the County to award a contract to the lowest responsible Vendor meeting specifications. The County reserves the right to determine the lowest responsible Vendor on the basis of. an individual item, groups of items, or in any way determined to be in the best interests of the County. Award will be based on the following factors (where applicable): (a) Adherence to all conditions and requirements of the proposal specifications; (b) Price; (c) Qualifications of the Vendor, including past performance, financial responsibility, general reputation, experience, service capabilities, and facilities; (d) delivery or completion date; (e) Product appearance, workmanship, finish, taste, feel, overall quality, and

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1

\ ' !._5(!fj()j (fjrf ·.· Inmate Communications

') results of product testing; (f) maintenance costs and warranty provisions; and (g) Repurchase or residual value.

9. PRICING. The price quoted for each item is the full purchase price, including delivery to destination, and includes all transportation and handling charges, premiums on bonds, material or service costs, patent royalties and all other overhead charges of every kind and nature. Unless otherwise specified, prices shall remain firm for the contract period.

10. DISCOUNTS. Prices quoted must be net after deducting all trade and quantity discounts. Where cash discounts for prompt payment are offered, the discount period shall begin with the date of receipt of a correct invoice or receipt or final acceptance of goods, whichever is later.

11. TAXES. Kane County is not subject to Federal Excise Tax. Per Illinois Revised Statutes, Chapter 120, Paragraph 441: Kane County is exempt from state and local taxes.

12. SPECIFICATIONS. Reference to trade names and numbers is descriptive, but not restrictive, unless otherwise specified. Proposals on equivalent items will be considered, provided the Vendor clearly states exactly what is proposed to be furnished, including complete specifications. Unless the Vendor specified otherwise, it is understood the Vendor is offering a referenced trade item as specified or is proposing as specified when no trade name is referenced, and does not propose to furnish an "equal." The County reserves the right to determine whether a substitute offer is equivalent to and meets the standard of quality indicated by the trade name and number referenced.

13. SAMPLES. Samples of items, when called for, must be furnished free of expense and, if not _) destroyed in the eva11:1ation process, will, upon request, be returned at the Vendor's expense. Request for

the return of samples must accompany the sample and include UPS Pickup Slip, postage or other acceptable mode of return. Individual samples must be labeled with Vendor's nanie, invitation number, item reference, manufacturer's trade name and number.

)

14. INTERPRETATION OR CORRECTION OF RFP DOCUMENTS. Vendors shall promptly notify the County of any ambiguity, inconsistency of error, which they may discover upon examination of the RFP documents. Interpretations, corrections and changes will be made by addendum. Each Vendor shall ascertain prior to submitting a proposal that all addenda have been received and acknowledged in the proposal.

15. VARIANCES. State or list by reference on the reverse side of this form any variations to specifications, terms and/or conditions.

16. INDEMNIFICATION. The Vendqr shall indemnify and hold harmless the County, its agents, officials, and employees from and against all injuries, losses, claims, suits, costs and expenses which may accrue against the County as a consequence of granting the Contract. ·

17. DEFAULT. Time is of the essence of this contract and if delivery of acceptable items or rendering of services is not completed by the time promised, the County reserves the right, without liability, in addition to its other rights and remedies, to terminate the contract by notice effective when received by Vendor, as to stated items not yet shipped or services not yet rendered and to purchase substitute items or services elsewhere and charge the Vendor with any or all losses incurred.

18. INSPECTION. Materials or equipment purchased are subject to inspection and approval at the County's destination. The County reserves the right to reject and refuse acceptance of items which are not

7


) in accordance with the instructions, specifications, drawings or data of Vendor's warranty (express or implied). Rejected materials or equipment shall be removed by, or at the expense of, the Vendor promptly after rejection.

19. WARRANTY. Vendor warrants that all goods and services furnished hereunder will conform in all respects to the terms of the solicitation, including any drawings, specifications or standards incorporated herein, and that they will be free from latent and patent defects in materials, workmanship and title, and will be free from such defects in design. In addition, Vendor warrants that said goods and services are suitable for, and will perform in accordance with, the purposes for which they are purchased, fabricated, manufactured and designed or for such other purposes as are expressly specified in this solicitation. The County may return any nonconforming or defective items to the Vendor or require correction or replacement of the item at the time the defect is discovered, all at the Vendor's risk and expense. Acceptance shall not relieve the Vendor of its responsibility.

20. REGULATORY COMPLIANCE. Vendor represents and warrants that the goods or services furnished hereunder (including all labels, packages and container for said good) comply with all applicable standards, rules and regulations in effect under the requirements of all Federal, State and local laws, rules and regulations as applicable, including the Occupational Safety and Health Act as amended, with respect to design, construction, manufacture or use for their intended purpose of said goods or services. Vendor shall furnish "Material Safety Data Sheet" in compliance with the Illinois Toxic Substances Disclosure to Employees Act.

21. EQUAL EMPLOYMENT OPPORTUNITY. Res.No. 82-90, 6-10-80; Res. No. 81-79, 6-9-81: Res. No. 82-90, 6-8-82; 05-303, 09-23-05) State law references--Fair Employment Practices Act, Ill.

) Rev. Stat. Ch. 48, Sec.851 et seq.; requirements for public contracts, Ill. Rev. Stat. Ch. 48, Sec. 854 ..

22. PREVAILING WAGES. By submitting a proposal, Vendor expressly agrees to comply with all applicable State and Federal Prevailing Rate of Wage Laws, and all steps necessary to be in compliance therewith.

23. ROYALTIES AND PATENTS. Vendor shall pay all royalties and license fees. Vendor shall defend all suits or claims for infringement of any patent or trademark rights and shall hold the County harmless from loss on account thereof.

24. LAW GOVERNING. This contra9t shall be governed by and construed according to the laws of the State of Illinois ·

25. ELIGIBILITY. By signing this proposal, the Vendor hereby certifies that they are not barred from solicitation process for this contract as a result of a violation of Article 33E, Public Contracts of the Illinois Criminal Code of 1961, as amended (Illinois Compiled Statutes, 720 ILCS 5/33E-1 ).

26. CERTIFICATE OF INSURANCE REQUIRED BY KANE COUNTY Contractor to furnish and deliver prior to commencement of work, a completed Certificate of Insurance satisfactory to the requirements of County of Kane containing:·

a) The Contractor and all subcontractors shall provide a Certificate of Insurance naming the Owner (Kane County) as certificate holders and as additional insured. The certificate shall contain a 30-day notification provision to the owner (Kane County) prior to cancellation or modification of the policy.

b) Commercial General Liability insurance inCluding Products! Completed Operations, Owners and Contractors Protective Liability and Broad Form Contractual Liability with the exclusion pertaining to

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CfiR@@~j~'if · ... ~mate CC?mmunicatlons

-) explosion, collapse and underground Property Damage hazards eliminated. The limit of liability shall not be less than the following:

)

General Aggregate $2,000,000

Products and Completed Operations $2,000,000

Personal and Advertising Injury $1,000,000

Each Occurrence $1,000,000

or- Combined Single Limit - $1,000,000

c) Business Automotive Liability Insurance including owned, hired and non-owned automobiles with limits of not less than the following:

Each Person for Bodily Injury $1 ,000,000

Each Occurrence for Bodily Injury $1,000,000

Each Occurrence for Property Damage $1,000,000

or- Combined Single Limit $1,000,000

d) Statutory Worker's Compensation Insurance, including occupational disease with Employer's Liability limit shall be in compliance with limit of the State of Illinois.

Vendors to furnish a copy of the Endorsement showing Kane County as an· additional named insured on the General Liability, Auto, and Excess policies.

The Vendors shall cease operations on the project if the insurance is cancelled or reduced below the required amount of coverage. ·

Legacy Response: The Company agrees to all Terms and Conditions described and stated by Kane County. A copy of our ·insurance certificate that includes Kane C-ounty as an additional named insured is attached to this RFP response and located behind the "Insurance" Tab.

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Response to Kane County Juvenile Justice Center ·RFP 09-024 Inmate Phone Service

OVERVIEW

STATEMENT OF WORK For

INMATE PHONE SERVICE

County of Kane is seeking to retain the service from a qualified and experienced Vendor for the provision of inmate phone service system and support to the Kane County Juvenile Justice Center. This is a two (2) year contract commencing from date of contract execution, with mutual option for an additional one (1) year extension.

Kane County Juvenile Justice Center is located at 37W655 Rt. 38, St. Charles, IL 60175.

legacy- A·Profile of Successand Experience

Throughout our response the Company will hopefully demonstrate to the County its unique and superior ability to provide the inmate telephone system, telephones and services to the Kane County Juvenile Justice Center. Legacy's proposal includes a service and support plan that provides local technical support. The Company is uniquely qualified to provide the services requested by the County.

Legacy International, Inc. d/b/a Legacy Inmate Communications has provided operator assisted telecommunication services for public use phones and correctional facilities since its inception in September 1996. Legacy is a class "C" corporation with corporate and technical offices in Cypress, Los Angeles, and Santa Cruz California as well as satellite offices in Nevada, Georgia, and Illinois. The Company is currently servicing over 13,000 lines in the State of Illinois and over 175,000 lines nationwide. Legacy is not only an inmate communications system provider in the State but also a certified interexchanqe carrier and Competitive Local Exchange Companv(CLEC). All facets of the service will be provided by Legacy directly.

Our foundation began amidst the telecommunications boom of the early 1990's where we sought out to revolutionize the industry by offering a smarter, more effective line of products that were fully backed by our committed and endearing customer support. In doing so, we developed a telecommunications network backbone of the gre·atest capacity and reach. The intent was, and still is today, to deliver optimal effiCiency on each and every call that passes through its circuitry. With this foundation set in place the Company catapulted itself to the forefront of the evolution by offering innovative solutions to the common day struggles that each of our clients face daily. Over

) the last decade Legacy has built a facilities based interexchange network that includes local, long distance, and operator .service.

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Response to Kane County Juvenile Justice Center RFP 09"024 Inmate Phone Service

) Legacy has averaged double-digit annual growth and is proud to be supplying service to over 175,000 public use telephones nationwide. Legacy's client base includes hundreds of correctional facilities, tens of thousands of pay telephones and hospitality locations, hospitals, colleges, universities, and rehabilitation centers. The combination of Legacy's cutting-edge inmate communications technology, fully-owned and operated Live and Automated Operator Call Center, and its ability to provide interexchange long distance and local exchange service have helped solidify the Company's position as the true leader in network transmission and high-level call completions.

Through hard work, shrewd investment, and strategic alliances, the Company now operates one of the most rocksolid networks in the correctional facility marketplace. Employing over 180 team members, each individual prides themselves on supplying the highest quality customer support available. Every facet of Legacy's service is in fact owned and operated by its very own employees. Our ability to identify individual customer needs and develop flexible solutions is unparalleled due to this fact. Ownership equates to responsibility. Legacy's corporate offices are located in Cypress, California. Its state-of-the-art Live Operator Center is also located in Cypress with stations also available in Los Angeles Technical Support offices are located virtually in every state- nationwide. The Company also has satellite offices .in Nevada, Illinois, as well as Georgia.

Currently the Company caters to clients in every state, nationwide. Legacy is currently providing service to over 13,000 telephone lines in Illinois. Legacy defines its products and services by collectively taking into consideration the needs of each customer and implementing service plans that meet those needs. The Company understands that all its correctional facility customers demand localized customer support, an easy~to-use reliable communications system, and a secure communications environment to help law enforcement in the court room. The Company is supplying these services to many facilities nationwide utilizing a wide-array of products to deliver exactly what each facility requires. The Company services several County facilities ranging from ten inmate telephones to hundreds.

) The Company is experienced in providing service to juvenile facilities. Legacy has included Lancaster County Nebraska as one of its references due to its three facility infrastructure which includes a Youth Service Center. Lancaster is also a recent installation and can provide reference on Legacy's ability to transition the communications infrastructure with zero down time. Legacy's inmate communications management system, iCON, was completely developed by its own Engineering Department and is entirely owned and operated by the Company. legacy's approach involves a turnkey solution that meets 100% of the RFP requirements, giving the Juvenile Center a modern, up-to-date system; a solution that is focused on improving the fundamentals of industry standard applications, not the just application of the day. The Company is currently providing call service to over 400 correctional accounts. This superior experience has enabled Legacy to build a nationwide telephony network anchored with a Siemens Class 5 Telco switch and data center, a back office infrastructure that includes billing our own calls, technical support and customer service departments. Legacy has never outsourced any departmental function and takes pride in directly servicing its customers. Legacy is extremely proud of its past and looks forward to bettering the future for it and its valued clients. With Legacy, Kane County has found a company that truly believes the partnership formed between it and its clients should be grounded in integrity ultimately leading to flourishing results. Legacy has always been a firm believer that through sheer diligence and a customer-first philosophy that we can achieve great things. As inmate telephone providers are bought and sold, exit the business, change their name_s, Legacy has been a steady, consistent provider to the corrections marketplace. While our name may reflect a touch of nostalgia, it also reflects our firm belief that in today's fast moving world, we do business the way it should be done, with the service you expect. Legacy is uniquely qualified to provide the best service, technology and value that will accomplish the goals for a new inmate telephone system for the Kane County Juvenile Justice Center.

RFP Point of Contact:

Legacy Bank of Record:

Duane Cutler, Vice President- Correctional Facility Applications 4616 Lincoln Avenue, Rolling Meadows IL 60008 (800) 553-1782 or 714-722-1676 (Cell) I [email protected] Pacific Enterprise Bank, Irvine CA

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Dun and Bradstreet: Federal Tax 10:

Average Admission

Laura Pinkerton, Vice President- (949} 623-7604 967526609 77-0438268

@(!fJ/).]~)J Inmate Communications

The average daily admission is 1.8, therefore the average monthly population is 52, and currently, as of April 9, 2009, it is 43. The average daily population is 56 for 2008. The facility has a capability of eighty · (80) beds.

Legacy Response: Understood.

Estimated Calls & Minutes

Kane County presently has seventeen (17) inmate telephones located between 4 pods with the following estimated average calls and total miriutes: 2,928 total calls in 2008, which break down to about 244 per month, and about 95% of the calls are local.

Month Year Total Local Intra-LATA Inter-LATA Interstate Minutes Minutes Minutes Minutes Minutes

January 2008 2038 . 1751 68 219 0 February 2008 2066 1439 176 451 0 March 2008 2766 2451 167 148 0 April 2008 2383 1732 458 193 0 May 2008 2435 1898 375 162 0 June 2008 2487 1738 540 209 0 July 2008 2920 1757 1055 108 0 August 2008 2141 1601 213 327 0 September 2008 3179 1969 999 139 72 October 2008 3955 2974 926 55 0 November 2008 2228 1786 132 310 0 December 2008 3445 3138 174 133 0

Total 32043 24234 5283 2454 72


SYSTEM REQUIREMENTS

1. There are seventeen (17) phones. The required inmate phone system to be installed is to be based upon the Omniphone OmniGuard system or approved equal.

Superior, Secure Inmate Telephones ) ' The Company will provide new inmate telephones at the facility. Legacy agrees to add and/or subtract inmate

telephones as designated by the County throughout the term of the agreement. Legacy will provide correctional

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(ti~") !1@/Jj(C:U? \ .. , .. o··•'· . .,::::J -~~\ij:·'· Inmate Communications .

') grade phones that are tamper-free and constructed to withstand the jail environment as described in the standard features of the proposed telephone handsets. Each inmate phone is incased in a housing constructed with 14 Gauge Steel, security screws are utilized at every point and the phones are completely tamper resistant. The inmate phones will be wall mounted and bolted and will withstand over 1500 pounds of pressure. The phones utilize security screws that require a special tool for access. The phones are compatible with standard local exchange mountings. All phones will be installed by Legacy's own installation team. The 12" Steel Cord exits from the top of the phone ensuring that the handset is not utilized to cause harm to others or oneself.

)

Legacy's installation team will insure telephone access will be completely compliant with all ADA standards for this· · application.

~t ; ' ""~ o.~ 1 ' " ~' ll~ '1; ," '~ i c ';:: ~l l "~ ~ ~ ~ ~-"~ • - : " _,~ ! - ~~ o l :,~' '~" I I ,~' ' ~ '

. · . . CT-400-SS-V€-HT li1mate Telephone,' · · ·. . . '. . · · . . · .. · . ·. ~ · ·, . .. .· . Full-Size ~vnat~ .'I'elephoi;te · · .. :. · ·~ ·. : .. · . . · ·. · .·. .· . .

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Volume Control ·

Calling Instructions

Approved Equal:

Technical Specifications )> High-Security, 14 Gauge Stainless Steel Housing )> Handset incorporates Armored Cord with Steel Lanyard

and heavy 14 Gauge Steel Retainer )> Direct Wall Mount or 1M-178A Backboard )> Modular or Spade Connection )> No AJC Power required )> 20rnA minimum to 80A maximum line power )> Meets FCC Parts 68 and Bellcore TR-TSY-000450 )> Meets Water spray Test Bell core TR-TSY -000456 7.2 )> Relative Humidity 0% to 95% condensing )> Operating Temperature -40° to 140° Fahrenheit )> Dimensions: 21 W' H x 7 W' W x 2 W' D )> Instruction Card: 2 W' H x 5" W

If and wherever in the specifications r~ference is made to a brand name, catalog number, or uses a specific description as refer thereto, and etc., it is only for the purpose of establishing a grade, and quality. Since Kane County does not, wish to rule out other brands, the phrase "or approved equal" is added unless indicated as "NO SUBSTITUTION". An "approved equal" is identical, equivalent, or superior in grade or quality with these specifications that may be offered.


2. The facility requires an on-site PC based system with the ability to control all of the phone lines and calls.

Legacy Response: Legacy owns and operates its state-of-the-are inmate communication and management system called iCON.

13


Detailed explanation ofthe design and features of Legacy's own the iCON inmate calling platform:

Legacy is proposing a technical approach that consists of the latest state..:of-the-art procedures and methods to provide inmate telephone services as stated in the response to this RFP. The next generation call processing equipment has industry leading features that make the administration simple and user-friendly; a turnkey solution that complies with 100% of the RFP requirements, giving the Kane County Juvenile Center and easy-to-use, modern, up-to-date system; a solution that is focused on improving the fundamentals of industry standard applications, not the just applic;ation of the day.

THE LEGACY iCON ™ SYSTEM

iCON™ is a Legacy developed inmate calling platform, specifically designed to combat the numerous support related issues faced by correctional facilities with traditional inmate phone systems. iCON provides superior performance while simplifying the facility communications

infrastructure. Advanced call recording features, onsite and offsite live monitoring capability, multiple calling options with real-time prepaid services, advanced call and commission reporting, network level third party call detection, and sophisticated call history and voice archive are just a few of'iCON's ultra-modern capabilities. iCON is effortless to learn, and extremely easy to navigate and will be customized to meet every need Kane County has for inmate communications.

The iCON system is a state-of-the-art calling platform that is thoroughly hardened in the corrections field. Our

platform's proven reliability has been experienced by Legacy clients of all sizes. Legacy will connect all the site and

each call processor, through our secure, high-speed network that has self-healing capability and constant, real-time

network monitoring. Legacy is also renowned for our excellence in integrations, and our implementations team has

many years of combined experience in providing fast and seamless cutovers. From the moment of system turn up,

inmates will be able to take advantage of integrated card less debit- purchasing calling time through the commissary

) -as well as Prepaid Collect, Collect and Direct Billing calling options.

The system has tre following features: .

14


@@!JJ(gL? Inmate Communications

') :r Remote access to the system to enable other agencies to investigate cases from their desktop with facility

permission

' :1

};. Fully integrated digital call recording and monitoring capability

Instantaneous access to Call Data >-~

>-).>

);-

> >-).>

).>

).>

~

>->->-).>

).>

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Personal Identification Number, Personal Allowed Numbers list ·

Unlimited number Call Blocking

Call timing restrictions

Emergency Disconnect

Network level three-way call prevention

Encrypted Password Protection

Interface with the County's jail management software

Alert generation and notification

Customized Voice Overlay

Standard and Customized Reporting

Audio Mining and Voice to Word Transcription

AccuPIN Inmate PIN verification system

Voice Biometrics

Customized Facility Branding

Investigative Tools: Hot Number- Alerts- Watch Lists

Inmate Telephone Scheduling and Shutdown

This system uses a cutting edge call processing and data management technology that is designed specifically to operate with the highest degree of reliability in the challenging environment of the corrections industry~ The system has been engineered with the highest level of call processing accuracy available and incorporates an extensive array of call management features and investigative tools for activation at the facility.

On and Off Site Based System .iCON is Web Browser based and will be managed in real-time not only from Legacy's supplied administrative Personal Computer located at the Juvenile Center but also from any authorized PC from on or off-site. The Legacy iCON platform is an inmate call processing system designed with the flexibility to take advantage of the IP (Internet Protocol) networks available in today's market. The system intelligence will be located in the Cypress data center, which has the following benefits:

};> Completely secured and environmentally controlled location

>- Skilled technicians on-site to maintain the equipment

>- Real-time upgrades immediately available to the facility

:;.. Maximum system up time and reliability

:;.. Multi-layered redundancy

The system is configured with built-in redundancy to guarantee no loss of data or functionality. The database for the system is maintained in the on-site administrative station and in a Primary Secure Data Center located in Los Angeles

! and a Secondary Data Center is located in Los Angeles. /

15


} The Data Centers are automatically replicated on an on-going basis, so that each center holds a complete and up-todate database of the call data and voice content from the facility. The system uses the central database located offsite for all calling applications. When an inmate lifts the receiver to make a telephone call, the on-site call processor immediately requests information from the Data Center, which instructs the call process9r at every stage of the call. The call detail record for the call is created and stored at the Primary Data Center, and immediately replicated to the Secondary Data Center.

Ease of Use The simple Graphical User Interface (GUI) is straightforward and intuitive. The simple design allows institutional staff and investigators to use the powerful investigative tools and comprehensive utilities with ease after only minimal training.

Anytime, Anywhere Access The proposed inmate telephone system has a built-in, password encrypted Virtual Private Network (VPN) router, which allows investigators and other authorized staff to log into the system from anywhere that they have Internet access. There is no need for specialized computers: any PC capable of running Microsoft Internet Explorer 6.0 or greater and on the Virtual Private Network has full access to all of the features, including live monitoring and playback of call recordings. In addition, the Legacy system allows authorized users, with an accredited password to connect to the inmate telephone system through any computer connected to the Internet. Once the user has securely logged in using his/her user name and password, he/she will be able to perform all administrative functions from any location.

Legacy's Superior 3-Way Calling Advantage ) Legacy has a distinct advantage over most other vendors in the inmate telephone market: Legacy is a Competitive

Local Exchange Carrier (CLEC) in Illinois and our proposal includes providing both local and long distance service for

the facility. Operating in the SS7 network architecture, with ·our own network and call switches, Legacy has total call

control of all aspects of the call, enabling the Legacy system to control all. 3-way call attempts.

Other ITS vendors contract for phone service and can only 'monitor the call' and are looking for a detection signal

with the call control in the hands of thelEC (Verizon, AT&T as an example). Since traditional vendors do .not have

network control, they rely on a combination of silence, dial tone, DTMF detection, and other energy algorithms that

does not accurately detect fraudulent activities or 3-way calling.

Many providers 'propose patented three-way detection technologies, which the Legacy team has tested in the past

and which have proven not worthy in the field. These technologies do not catch 100% of three-way calls, and they

also have a very high percentage of detecting and disconnecting valid calls that are not three-way (false positives).

Legacy's 100% solution for 3-way calling operates within the Legacy Network; not detecting from outside the network.

) With the Legacy network in place, any set-up signal initiated by the·called party that prompts a 3-way call or remote

call forwarding falls within Legacy's network and is received by the call control within the iCON platform. Whenever

attempts at fraud are received, the Legacy iCON system can respond by advising the parties to the call, terminating

16 )~~------------

\ I


('Qi')1f§@!JJC~t1 \;~mate Communications

the call, or both. Legacy will implement whichever option the facility chooses. In all cases, these calls are flagged on

the call detail record.

An Enhanced Inmate Identification System (AccuPIN) lri addition to a full featured PIN application, Legacy is offering Kane County Legacy's AccuPIN™, a patent pending enhanced identification system to complement the PIN system. The primary purpose of incorporating a PIN system is to readily identify what inmate is associated with a call record, including the voice content. Additionally, when presented in court, there must be no doubt as to identity of the caller. The Legacy solution is modeled to the level of multiple federal agencies' guidelines for electronic, password based authentication (ll.

To offer a more secure PIN system, most ITS vendors provide biometric identification options although the costs versus benefits remain difficult to justify. Legacy has created a PIN authentication protocol equal to Level4 Securityl2l and offers superior efficiencies; this application is economical, simple to use and by far the most reliable of any biometric application deployed in the corrections market today ... all at no cost to the facility or end user. We strongly urge Kane County to consider Legacy's AccuPIN™ application in comparison to other biometric applications and reflect on not only the operational efficiencies but also the level of service and accuracy. While we can offer a voice or fingerprint application as part of our system, we highly recommend the AccuPIN™ as .a superior product and encourage you to have us in for an oral presentation and demonstration.

Collect Calling to Mexico

Over the past decade, many correctional facilities nationwide have seen a dramatic

increase in Spanish speaking inmates. This increase involves a fair percentage of

inmates that have friends or family residing in Mexico. The Legacy iCON platform

provides collect and pre-paid collect call service to Mexico giving inmates the ability to

place collect calls to most destinations within that country. Legacy also offers services

to allow traditior:~al inmate collect calling to Canada, the United Kingdom, Japan, Germany, and the Caribbean.

Where traditional collect calls cannot be made, virtually any destination point in the entire World can be .called

utilizing any one of Legacy's prepaid calling options. Our inmate telephone system has the ability to speak any

language the Juvenile Center may desire. Additional or multiple languages can easily be configured to provide

endless· possibilities. For concerned family members needing assistance, multi-lingual customer service

representatives are also available 24-hours a day to answer questions on billing and set-up pre-paid collect serviCes.

Collect Calling to Cell Phones

One of the major headaches jail administrators face is inmates not having the ability to call cell phones. Besides,

there ar.e more cell phones than land lines which severely limit the ability of collect calling. Legacy is the first inmate

telephone provider to offer collect calling to a cellular telephone. Through our advanced billing and ITS platform, the

processor will give the called party an option of accepting and paying for a collect call with billing going to their credit

card number; all while INCREASING .REVENUE to the facility and reduce inmate grievances. All calls are subject to the

same call controls as the traditional collect calling from the detention facility.

(1

) "Security Requirements For Cryptographic Modules", Federal Information Processing Standard Publication 140-2, 1999 (2

) US Department of Energy, Authentication Manager (TMR-11}; Federal Information Processing Standards Publication (FIPS PUB 140-2), Security Requirements for Cryptographic Models, !nformation Technology Laboratory, National Institute of Standards and Technology; (e-gov, 2005)

17

)


Direct Billing

1~'/(f/./J rC"'"'7 ;..:::::; \!§J~J \:::;J u

Inmate Communications

Another feature from Legacy and our advantage as a CLEC and the iCON platform: Legacy's direct billing. While other

vendors will block a call with an unbillable number, if the validation process returns an address, Legacy will allow the

call to go through and if accepted by the called party, directly bill the called party, all increasing revenue and

completing more calls.

3. Uninterrupted Power Source (UPS) in place for all phone line controllers.

Legacy Response: Agreed. Legacy will provide and maintain an adequate number of appropriately sized APC Smart Uninterruptible Power Source (UPS) systems with surge protection and line conditioning. These systems will be capable of supporting all Inmate Telephone System (ITS) components including iCON, administrating PC's, and Routers for a minimum of two (2) hours. Regardless of any interruption in power, call records are protected at all times and are not subject to loss. System settings will return to the previous state upon restoration of power. The APC models utilized by Legacy can be monitored remotely.

4. The system can allow for specific on/off times for calls, as well as the ability to turn specific phones on or off at any time.

Legacy Response: Inmate Phone schedules can be changed at anytime and can be customized to meet the exact parameters of the facility. Facility personnel will have access to change phone schedules from any PC located in the facility. The Company's installation team will insure connection from anywhere in the facility. Schedules can apply to all inmate telephones, individual inmate telephones, or housing areas specified in the facility configuration module.

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18

Response to Kane County Juvenile Justice Center . RFP 09-024 Inmate Phone Service

) Additionally (if needed) as pictured to the right our installation team will install manual cutoff switches in any location requested by the facility.

)

5. The system shall have the ability to limit the durations of calls, with the additional ability to give a twominute, one-minute, and 3D-second warning that the limit has been reached.

Legacy Response: Juvenile Justice Center personnel can set a maximum time limit for the facility, individual inmate phones or group of phones in the Facility Configuration Utility of iCON. If the facility is utilizing iCON's PIN application, the maximum time limit on each call can be set by inmate PIN as well. The automated operator will warn the inmate and called party by providing two minutes, one minute, and thirty second warnings prior to the call terminating due to Maximum Duration. The PAN feature also allows for set durations by dialed number.

Facflit:yln'fo Name Address City State Phone Contact Name

Contact Phone ~~~~=:] Contact Email IE.

· U.11ATE INFO

PIN Inmate!D 1001

First Name

Configuration Max .Call Duration (Minutes)~----_]

\ . '·p.c ,,,, ,,, Maximum call duration for inmate calling 'C:c:[r'i be set in the Facility Configuration if the facility wishes to set a maximum duration that applies

Statu> !Active v] :Middle Initial

11000004

Last Name !caldera J ~----] I

CONFIGURmOl!

Maximum Call Duration:

PAN

., : Uo records to disp\sy.

ALERT

Hourly:

Daily:

Weekly:

~Phone~,;, tmmmage):

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Phone: (alen 1>iarecordingmessnge): Monthly: i------1

Maximum call duration can also be set by ·) Inmate PIN should the facility wish to utilize I different maximums depending on inmate. }r

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. 19

Relationship


\ 6. On-site real-time SMDR data which provides detailed results of call process can be used to monitor individual inmate activity and spot problems.

J

)

Legacy Response: All call data reflects real-time results of inmate calling. iCON features a comprehensive Call Detail reporting feature that reflects data from every.single call attempted through our service. Call Detail can be tracked by inmate telephone, inmate PIN, facility area, called number, day, time, or any date period.

---·--------------1 !Please select target dates 1 I J

[;~;;;;, Oat;,-!·;;;;~;-,-:·-,-----. >;'i\li!J I 1 ______ 1 ______ __:.::.::.:_! \To nate: j1o,zr.!oos ··----------,~j)iij ~~ _._- ----·-·-···--·--·····-· _____________ .. _____ _

5625727936 10/112008

7148262763 5625722695 10/112008

7148262763 5625722595 10/1/2008

7148266179 5622448491 10/1/2008

7148266179 5622448491 10/1/2008

7148266179 7147158465 10/1/2008

7148261756 7147158465 10/1/2008

7148266179 7147158465 10/1/2008

7148266179 7147158465 10/1/2008

7148266179 7147158465 10/1/2008

Change page: ~ 1 2 3 4 5 G 7 8 9 ~

Search for any time period - calls post in re.al-time.

1:56:17 PM Collect Call

12:51:00 PM Collect w/ CC




11:54:09 AM Collect Call

11:28:32AM Collect Call




0:02:29 $12.95 Completed

00:00:00 $0.00 Denied

00:00:00 $0.00 Blocked->Redlrected

0:01:35 $12.95 Completed

0:00:59 $12.95 Completed

0:00:50 $12.95 Completed

0:00:32 $12.95 Completed

0:00:23 $12.95 Completed

0:00:23 $12.95 Completed

0:00:23 $12.95 Completed

Displaying page 1 of 9, items 1 to 10

7. Regular Reports - Time of Call, Date of Call, Destination Number, Length of Call, Line Number that originated the call, Response (Busy, Refused, Accepted, Frequently Dialed Nos., etc.)

Legacy Response: iCON features numerous call and revenue reporting options. All reports reflect real-time, up-todate call information and can be for any date range selected by the user. The following pages illustrate sample iCON reports.

·.·,_',·.·

20


(l~JA'I»'·''''''""' L @((ft/~ ff!'Y.7 \ .· . . . . .. ~:fJ \.'::;:1 u "'t.:~·!Zi~"f.f.~· Inmate 9ommunications

} iCON provides numerous report options for the facility to view and track all call activity, real-time commission information, and facility service and trouble ticket requests at any time via a PC with web access to iCON.

)

) /

[Pi;i------------··--··-·•j I ase select target dates j

r:::---- --,--,---···------·-------. -I !'-rom Date: !811/zO'aS· . Ji~ I To Date: lt01212008 u!))l)J [--·---·-· --,-. :o:::-~:-:·.-·.:-:--:·:--.-:c·--::---1

j ·- j

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7146266179 5625727936 10/1/2008 1:56:17 PM Collect Call 0:02:29 $12.95 Completed

7146262763 5625722595 101112008 12:51:00 PM Collect wl CC 00:00:00 $0.00 Denied

7146262763 5625722595 101112008 12:50:00 PM Collect Call 00:00:00 $0.00 Blocked->Redirected

7148266179 5622448491 101112006 12:32:09 PM Collect Call o·:o1:35 $12.95 Completed

7146266179 5622448491 1011/2008 12:27:42 PM Collect Call 0:00:59 $12.95 Completed

7146266179 7147158465 101112006 11:54:09AM Collect Call 0:00:50 $12.95 Completed

7148261756 7147158465 10/1/2008 11:26:32AM Collect Call 0:00:32 $12.95 completed

7148266179 7147158465 10/112008 10:59:37 AM Collect Call 0:00:23 $12.95 Completed

7146266179 7147158465 10/1/2008 10:55:37 AM Collect Call 0:00:23 $12.95 Completed

7148266179 7147158465 1011/2006 10:50:50 AM Collect Call 0:00:2:l $12.95 Completed

Change page: ~ 123456789 ~ Change page:'_1~\Go Page size:;I~JChange Displaying page 1 of 9, items 1 It> 10 of 89.

The Company provides several billed revenue report options. Real-time, up-to-date commission reports are also available via iCON.

21

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71"-6262763 7147158465 9/"-/2006 12:41:15 PM ST

7148262763 71.47156465 9/11/2006 3:54:30 PM ST

Collect Call 0:00:41

Collect Call

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7148266179 7147158465 6/22/2006 12:56:56 PN ST collect call 0:00123

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iCON's commission reports include the ability to tabulate call revenue by day, week, month -virtually any date period needed. Monthly commission reports include call detail; originating number, contracted commission percentage, commission revenue, call revenue, call totals, and call types.

··~-- -~·-· ··~-~9'1'-~- >'" .. . >J 11!:~-~-.;;~~-;:tfo-;:~-:;;;.: .~.::.::.~,::: -~·Frequently Calls By Destination Number

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22


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8. All voice prompts are to be bi-lingual.

(lfillL~l~§j@;Lf '.:.~mate Communications

·-

Displa}..Jt;19 p.5.'!F- 1 of3, it:er.ns 1 to 10 of25.

Legacy Response: Legacy's automated operators are available in any language. iCON's standard setting it so provide English and Spanish options to the inmate and called party- however, any additional languages can be added at anytime and at the request of the Juvenile Justice Center.

9. The system will be able to inform the called party of the name of the caller and origin of the collect call prior to their acceptance of the call. The called party can also receive a rate quote prior to agreeing to take the collect call. · 10. All calls must be branded.

Legacy Response: Upon an inmate picking up the telephone handset they will be connected to Legacy's automated operator. This connection takes place in less than three (3) seconds. The standard Automated Operator Responses are as follows:

);> · Press "1" For English

);>' Press "2" For Spanish

);> . Press "3"- iCON can support any language and provides limitless options for the facility

Once a language is selected (Optional):

);> Press "1" to acknowledge that your call being recorded and monitored by Detention Center Personnel

);> Press "2" if you do not wish to proceed with your call.

Once acknowledgement of call recording has been selected:

);> P'ress "1" to place a collect call

);> Press "2" to place a call utilizing a prepaid debit calling card

23


) );::- Press "3" to place a call to a destination number that has a prepaid call.account

Once a billing method has been selected:

)

) /

);::- Please enter the number you wish to call

> Please state your name (iCON will record the inmate name)

Once connection to any destination number the Legacy automated operator will play a list of options to the accepting party:

>- First the system will announce that there is a call from the Kane County Juvenile Justice Center from (a recorded name of the prisoner will play). > The Caller will then be prompted for the language they wish > Press 1 for English > ·Press 2 to Spanish > Press 3 for (any language spoke can be programmed in to iCON the facility has limitless options in providing languages) );;> If a language is selected other than English the system will replay where the call is from and the inmate name. At this time Legacy will also give the rate and charge for the call. );::- Press 1 to accept the collect call and acknowledge that the call may be recorded and monitored );::- Press 2 to deny the collectcall ~ Press 7 to block your number from any further calls from this facility )- Once the Call is accepted- iCON's standard application will play a voice overlay message every ninety seconds that announces "This call is from the Kane County Juvenile Justice Center arid subject to call recording and monitoring."

iCON's IVR's will onlv respond to DTMF or Rotary pulses. No call will be connected without acceptance.

11. Attached a representative sample of the reports available from the system.

Legacy Response: Legacy has attached sample iCON reports as part of this response. These reports can be found behind the "Reports" tab.

12. The current calling rates are set at the rate caps established by the ICC.

Legacy Response: Agreed. Legacy ha·s been a certified operator service provider in the State of Illinois since .1998. The Company's Certificate of Service Authority was granted by the Illinois Commerce Commission (ICC) on February 6, 1998 - Certificate number 97-0369. The Company is compliant with all rate caps set by the ICC and has never been subject to any formal complaint made through the ICC in the over eleven (11) years we have been providing service. Legacy was also granted authority to provide Local Exchange services in the State on February 29, 2008-Certificate number 08-0177. All facets of the provisioned services at the Justice Center will be provided by Legacy.

24


') SUBMITTAL INFORMATION

Kane County requires to have pertinent information about each of the vendors who will be responding to this RFP. Each proposal shall address the eight (8) areas listed below, in a succinct format.

1. General Description - This section should include general information about the company, such as size, length of time in business, numbers of employees, and other information that the vendor feel might contribute to the County of Kane's understanding of the company. ·

·•<ri!Zii'"*· Legacy Response: Legacy International, Inc. d/b/a Legacy Inmate Communications ('ifi)n r ;i/(f;J/t\. fi'\') has provide.d opera~~r.assi~ted :el~comn:uni.cation services for public us~ phones ·"~'m.i.e·ilrr,~-;1 ~'ii(on{ and correctional fac11Jt1es stnce 1ts mcept1on tn September 1996. Legacy IS a class

- "C" corporation with corporate and technical offices in Cypress, Los Angeles, and Santa Cruz California as well as satellite offices in Nevada, Georgia, and Illinois. The Company is currently servicing over 13,000 lines in the State of Illinois and over 175,000 lines nationwide. Legacy is not only an inmate communications system provider in the State but also a certified interexchanqe carrier and Competitive Local Exchange Company (CLEC). All facets of the service will be provided by Legacy directly.

Our foundation began amidst the telecommunications boom of the early 1990's where we sought out to revolutionize the industry by offering a smarter, more effective line of products that were fully backed by our committed and endearing customer support. In doing so, we developed a telecommunications network backbone of the greatest capacity and reach. The intent was, and still is today, to deliver optimal efficiency on each and every call that passes through its circuitry. With this foundation set in place the Company catapulted itself to the forefront of the evolution by offering innovative solutions to the common day struggles that each of our clients face daily. Over the last decade Legacy has built a facilities based interexchange network that includes local, long distance, and operator service.

Legacy has averaged double-digit annual growth and is proud to be supplying service to over 175,000 public use telephones nationwide. Legacy's client base includes hundreds of correctional facilities, tens of thousands of pay telephones and hospitality locations, hospitals, colleges, universities, and rehabilitation centers. The combination of Legacy's cutting-edge inmate communications technology, fully-owned and operated Live and Automated Operator Call Center, and its ability to provide interexchange long distance and local exchange service have helped solidify the Company's position as the true leader in network transmission and high-level call completions.

Through hard work, shrewd investment, and strategic alliances, the Company now operates one of the most rocksolid networks in the correctional facility marketplace. Employing over 180 team members, each individual prides themselves on supplying the highest quality customer support available. Every facet of Legacy's service is in fact owned and operated by its very own employees. Our ability to identify individual customer needs and develop flexible solutions is unparalleled due to this fact. Ownership equates to responsibility. Legacy's corporate offices are located in Cypress, California. Its state-of-the-art Live Operator Center is also located in Cypress with stations also available in Los Angeles Technical Support offices are located virtually in every state- nationwide. The Company also has satellite offices in Nevada, Illinois, as well as Georgia.

Currently the Company caters to clients in every state, nationwide. Legacy is currently providing service to over 13,000 telephone lines in Illinois. Legacy defines its products and services by collectively taking into consideration the needs of each customer and implementing service plans that meet thos·e needs. The Company understands that all

) its correctional facility customers demand localized customer support, an easy-to-use reliable communications system, and a secure communications environment to help law enforcement in the court room. The Company is . supplying these services to many facilities nationwide utilizing a wide-array of products to deliver exactly what each

25


) facility requires. The Company services several County facilities ranging from ten inmate telephones to hundreds. The Company is experienced in providing service to juvenile facilities. Legacy has included Lancaster County Nebraska as one of its references due to its three facility infrastructure which includes a Youth Service Center. Lancaster is also a recent installation and can provide reference on Legacy's ability to transition the communications infrastructure with zero down time. Legacy's inmate communications management system, iCON, was completely developed by its own Engineering Department and is entirely owned and operated by the Company. Legacy's approach involves a turnkey solution that meets 100% of the RFP requirements, giving the Juvenile Center a modern, up-to-date system; a solution that is focused on improving the fundamentals of industry standard applications, not the just application of the day. The Company is currently providing call service to over 400 correctional accounts. This superior experience has enabled Legacy to build a nationwide telephony network anchored with a Siemens Class 5 Telco switch and data center, a back office infrastructure that includes billing our own calls, technical support and customer service departments. Legacy has never outsourced any departmental function and takes pride in directly servicing its customers. Legacy is extremely proud of its past and looks forward to bettering the future for it and its valued clients. With Legacy, Kane County has found a company that truly believes the partnership formed between it and its clients should be grounded in integrity ultimately leading to flourishing results. Legacy has always been a firm believer that through sheer diligence and a customer-first philosophy that we can achieve great things. As inmate telephone providers are bought and sold, exit the business, change their names, Legacy has been a steady, consistent provider· to the corrections marketplace. While our name may reflect a touch of nostalgia, It also reflects our firm belief that in today's fast moving world, we do business the way it should be dorie, with the service you expect. Legacy is uniquely qualified to provide the best service, technology and value that will accomplish the goals for a new inmate telephone system for the Kane County Juvenile Justice Center.

2. Distribution Channels - The vendor must provide information on their distribution channels, including ) sales, services, and spare parts. A description of the affiliation between the vendor and the

manufacturer of the products proposed in the RFP is also necessary in this section.

~((~(~~II\\}! u -~-- _J ~/ J '1!

Legacy Response: iCON is completely owned, manufactured, and supported by Legacy Inmate Communications. All equipment utilized for iCON is in inventory and consists of basic telephony and information technology all supplied by Legacy. All cabling and wiring needed in provision of the service is in Legacy inventory- generally, the Company will utilize Graybar for

inventory purchase of these products.

The proposed Inmate Telephones are manufactured Telecom Marketing Group, Inc. (TMG). Legacy exclusively utilizes TMG model phones and has an inventory on hand equal to 30% of the phones currently in the field. This inventory includes all parts necessary for the inmate phones to function (handsets, volume control, telephony card, housing). TMG is the leading manufacturer of Coinless Inmate Telephones and Visitation Phones in the United States. Legacy has found TMG to provide the highest quality product engineered to minimize maintenance costs, while providing maximum security.

Legacy will be providing all local, lnterlata, and interstate calling service for the Juvenile Justice Center. The Company is a facilities based interexchange carrier in the State of Illinois as well as a Competitive Local Exchange Company. All circuits will be established and provided by Legacy Inmate Communications. The Company has provided both local and long distance operator services in the State of Illinois since 1998.

The Company takes great pride in offering the County quality transmission on every call serviced. Legacy is a nationwide facilities based interexchange carrier that transmits over 3,000,000 calls through our network daily. The Company owns and operates its state-of-theart digital network which features Siemens Class 5 switching platforms with full SS7 technology loaded on each and every circuit insuring quick, crystal clear transmission. Legacy also

26


@@!JJ~)J Inmate Communications

operates its own ultra-modern Live and Automated Operator Center where over 30,000 calls are processed each day. Redundancy is a key feature in our network design insuring maximized call availability that registered at over 99.9976% in 2008. Inmates will connect to Legacy's automated operators within three (3) seconds of picking up an inmate phone. Connection to the destination whether in the U.S., Mexico, Canada, or any other Country will be fast and reliable. The Company will utilize a dedicated, point-to-point DS1 circuit(s) to connect the facility to our interexchange network further insuring quick and reliable transmission at all times.

Calls are billed instantaneously upon call acceptance- without exception. Legacy possesses direct billing agreements with all major Local Exchange Companies, and where agreements are not direct all calls are billed by Legacy through its selected telecommunications billing clearinghouse. Billing is available to every destination point that has selected a local provider that accepts operator service and long distance billing.

Legacy has been billing operator service calls, on its own behalf, since its inception in 1996. Billing is not contracted out. Legacy is one of very few full-service telecommunication providers that have agreements in place to. bill calls throughout the country. Calls that are billed through the accepting party's local exchange company as part of their monthly local telephone bill identify, clearly, Legacy as the billing party. The originating number, call duration, date, time, and call charge are all posted within the customer's bill. Legacy also provides a customer service toll free number for the billed party to call should they have inquiries regarding their bill. All customer concerns are handled by Legacy's Billing Customer Service Department. Each representative has immediate access to each and every call billed via Legacy.

All operator service call attempts are first validated through the national Line Information Database (LIDB) as required by the Illinois Commerce Commission (ICC) as well as the Federal Communications Commission (FCC). Once

) a call has past validation the call is extended to the destination number. Billing time for the call will only begin once the destination number has pressed "1" to accept the call. Once the call is bridged billing time will begin. Upon termination of the call be either end -the call record is completed and rated in real time. All call rating is done through the iCON IVR system with selected rates applied at the Kane County facility. These rates are hard coded and cannot be interfered or tampered with by Legacy or any County staff. Within minutes of completion the call record is batched and transmitted to the billing authority utilizing the OCN number for Identification. The OCN is a number assigned to identify each Local Exchange Company authorized to provide service in the United States and is captured during the validation process and is also part of Legacy's Bellcore NPA software. Utilizing the OCN information Legacy is able to dispatch the record to the proper local billing authority.

Legacy also offers traditional "collect" calling to Mexico, Canada, Japan, Germany, United Kingdom, arid the Caribbean. These calls are billed on a daily bases and identified from the NPA in North America and by the Country Code outside of North America. Every call billed by Legacy through applicable local exchanges carries our Billing Customer Service number for billing queries or questions. Legacy's billing customer service department is open from 7:00am to 7:00pm Monday through Friday.

3. Location of Maintenance Personnel & Parts - The vendor must specify the location of the nearest site that the maintenance personnel work out of. Are parts stockpiled at this location? If not, where is the closest parts stockpile?

Legacy Response: Legacy will be utilizing local technicians based in Addison Illinois. Legacy also has an administrative office in Rolling Meadows. Legacy will maintain an inventory of 30% of all installed equipment at the

l facility. Legacy's contracted local technicians are fifteen (15) miles from the facility. Inventory and spare parts will ·' be kept at: TelePius. Inc.- 724 Racquet Club Drive- Addison Illinois 60101.

27


. ) 4. Maintenance Service - The vendor must specify who will provide maintenance service on the proposed system for the period of the contract. If the vendor does not provide their own maintenance, it is necessary that the vendor supply the County with specific information on the company, which will provide the maintenance. This information must include the following: name of company, address, length of time serving the area, number of maintenance technicians, list of three (3) persons to contact for references. 5. Technical Personnel - Kane County requires the vendor to supply background information, such as number of technicians employed, experience and training, on the following personnel: a. Maintenance Personnel

Legacy Response: Legacy will provide local technicians to provide monthly and ongoing maintenance to the Juvenile Justice Center. By doing so, Legacy not only guarantees quick and efficient response times but also keeps much needed revenue in the State of Illinois. The Company has contracted TelePlus. Inc. 724 Racquet Club Drive, Addison Illinois. TelePius is less than fifteen {15) miles from

the Justice Center and has over twenty (20) years experience in providing communications and telephone support in the Illinois area.

TelePius will only be responsible for site surveys and repair of the installed equipment. Below is a sample of the Inspection Form that will be utilized by Legacy's local technicians to insure proper pro-active maintenance oil all

Loa~tion: U.S.A. Detention Center, Anytown, USA 01234

AN1 (_1\sslgood Orloi~I!:!Q Number) Date ofServlceC1'ied:

Date/Time

: ln~ate Phone Equipment Check ,t .

Testing

) installed equipment at the Justice Center. These inspection forms will be kept in the designated communications room on-site and can be viewed by County and facility personnel at all times. The Company will visit the sites proactively on a semi-monthly basis.

28

Response to Kane County Juvenile Justice Center RFP 09-024 Inmate Phone Sen/ice

) TelePius services several is a Certified Women Owned Enterprise (WBE) and SBE in the State of Illinois. The Company employs fifteen {15} service technicians. TelePius has submitted the following three Illinois governmental agencies as references:

l<ane County Roger Fahnestock 719 S. Batavia Road Geneva, IL 60134 630"232-3571

County of lake Lee Burton 18 N. County Street Waukegan, IL 60085-4339 847-377-2208

Chicago Police Department gth District Bill Aylward 3120 S. Halstead Street Chicago, IL 60608 847-439-7500

The installation of the system as well as on-going twenty-four customer support will be handled directly by Legacy.

Remote di<:~gnostics are used to test the entire system as well as lines and/or telephones. With the call processor's

diagnostic tools, technicians are able to make test calls from each trunk line, as if an inmate were using the system.

This allows for all diagnostics to be completed from the facility. Remote diagnostics is a 24/7 ongoing process that

ensures optimal performance of the system. The inmate telephone system can be operated remotely and is

capable of reporting on diagnostic operations or other programs initiated from either local or remote control. The

Company utilizes a dedicated, point-to-point circuit that is open and communicating between the facility and our

data center 24/7. Legacy has developed as part of its preventive maintenance and diagnostic program, a real-time

24-hour/ 7-day alarm and diagnostic interface. Through the Wide Area Network (WAN), real-time reporting is

recorded into the Legacy project record keeping system. Legacy has developed a statistical database and will

review each individual facility's calling patterns to determine a set of parameters that provide thresholds to

determine any irregular calling activity. When a parameter threshold is triggered, escalation and alarm will be

disseminated to the administrator and additionally to the appropriate Legacy staff. Legacy believes that customer

service begins long before any problems occur or are brought to our attention by owr customers. Legacy is totally

accot.,mtable for the inmate telephone system and has dedicated a large amount of resources and time to ensure

that our systems are constantly in check. All problems relating to the inmate telephone system will be handled by

Legacy.

Legacy will immediately notify the County of any remote diagnostic catch of failure of any aspect of the iCON system. Additionally, iCON features a state-of-the-art Trouble/Service Report feature that allows facility personnel to report and track service and repair requests- real time. These reports can be made from on or off-site. Once a report of service or system trouble has been made iCON simultaneously contacts Legacy's personnel via E-Mail and Cellular Telephone. Juvenile Justice Center staff can track work being performed on the service ticket and Legacy technician notes on problem resolution. Additionally, the system will file all service and repair requests for County tracking throughout the life of the Agreement.

29


@({fjtiJ(gl! Inmate Communications

........ _,_.,.. .......... -. ................ :.. .. _,... _ ___, _ _.": .... ,_,.,.., ........... _..___..... ........ ,...... ..... ~.,,.,..,._ ... , ............. " ............. ~---.. .,..,. .................. ,. ......... ,...,. .................... ..,. ........................ --,......,-,........ ............ ,_. __ .....,._,_.,...,,_, ______ .. _ .......... _...., ___ ~_ ... _

Username: l~.:m

Contz:~ct.Nome:" !John Doe J Contact Email:- [email protected]

Contt:~ct Phone: 18885551234 ~ Trouble Date:- 9/1112006 ,,;fj!!f

Trouble Type:- ~t;;';,rk Issu ~-~~--~]

Subject:- ~one out of Service =-:J "f.rouble oast:rlptlon: ..._ rhe phone ~n Dorm cannot d.ia~ out.. P2ease d~spe.tch a ~echnie~an ASAP. ·

#2 i.~ w.itbout aerv.i.ce. There .i;-~~-:;;d-~~e.t.e;-----~l

TICkets from ,__ ______ _,....1 to

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21. Phone 0

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22 Phone Set Tab is not workil1!;! ke.,;ndpbam2

.1l! Te:ti r>;J Tro ~bl=

.1l! PhoM Issues

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b. Installation Personnel c. Technical Support Personnel

07i2-~/2'Y.:<B 07101 /20:l8

07/1 !:•1'20:}1; 07l04i2':Y.l8

07i12/2-:·~!l 07/03i200S

07108/200!! 07/04/2008

·:l7i0Ei2::>::.& •:l7i05/2008

071071200& 07/04/2•:>:l!l

30

Kane County personnel can track service, real time, utilizing the systems Trouble

SIY.>w l1o l!!il tickets .par 1"'9e

Oeav.;cl Befo<e ~~~

SlaM j-Artr-

Applioation Issues

i'etwork lsstrs

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PlloM Issues

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Legacy Kane County Juvenile Justice Center Installation and Support Team

Duane Cutler- RFP Point of Contact Duane will serve as Legacy's main point of contact for Kane County through the entire consideration process. Duane was a main contributor to the Kane County response and is at the ready to answer any questions the County may have. Duane has been offering telecommunication services in the correctional market since 1998 and his pre~ious employment history includes U.S. Long Distance and Qwest. Duane also serves Legacy as its Vice President SalesCorrectional Facility Applications. Duane works out of Rolling Meadows Illinois.

Edward Arthurs, Project Installation Team Lead·- Ongoing Network/Voice Support Mr. Edward Arthurs first joined Legacy in 2000. He· has demonstrated exceptional trouble shooting skills and technical savvy that can be directly related to the success of Legacy's entire communications network operation. Eddie's experience in various communication system installations including; cabling and technical programming spans

) the course of twenty (20) years. Eddie holds certifications in most major communication systems as well as with the CT-1000 and 400 series inmate telephones, Protei, Elcotel, and Mitel. He has successfully installed numerous correctional facilities each with unique project requirements. Mr. Arthurs holds a PMI Project Management

31


) certification and generally applies triple constraints to each project he undertakes. Edward has recently concluded his duties as Installation Team Lead for the recent Legacy install at Hampton Roads Regional Jail in Virginia (November 2008). Hampton Roads has an Annual Daily Population (ADP) of 1,200 inmates and 167 inmate telephones. Legacy was also project team lead for Lancaster County, Lincoln Nebraska. Lancaster County was a multi-facility installation that included two adult jails and a Youth Service Center. Eddie will also provide on-going Network service support as one of Legacy senior telecommunications network technicians. Legacy owns and operates its own interexchange network with a capabilities to originate calls from anywhere in the United States with termination possibilfties to virtually every country in the world. The Company employs several network technicians, but considering Eddie will lead the installation team at the County facilit.ies and his standing as our most senior engineer on staff, he will serve as Reol Ranees direct contact for Network Engineer support and modifications. Contact Information: [email protected] - Office Number 800-577-5534 Ext 207 - Cellular Telephone 562-572-2595. Estimated Time on Installation Project: 30 Days (Ongoing Contract Life Technical Support)

Patrick Snook, Information Systems Patrick will implement the local area networks that will form the centralized management infrastructure of the inmate communication system at the Justice Center. He will also provide logistical management of each of the interfaces that may be needed to provide each of the products and services supplied to the County. Patrick is highly analytical and technical with a proven track record of managing a team of professionals to acquire common goals. Patrick has experience in Operations, Information Technology, Project Management, and Quality Control. His communications experience includes numerous facility installations and over twelve (12) years of telecommunication IT management experience. His business experience includes; Director of Information Technology for BTl Communications Group and System Administrator for Delcom Systems Group. Patrick holds a BS degree in Computer Information Systems from Purdue University. Patrick will continue to provide on-going technical support of the LAN

l and WAN features that will cement the c~ntralized iCON system for Kane County including any on-going coordination of JMS/OMS interfaces, on and off site VPN management, and service requests. Contact Information: [email protected] Office Number 800-577-5534 Ext. 256- Cellular Telephone 562-572-7936. Estimated Time on Installation Project: 30 Days (Ongoing IS/IT Support)

Diedre Jay, Technical Support Deidre will be part of the iCON and inmate telephone installation team as well as coordinate with local technicians for the life of the agreement. Deidre (we call her D.J.) has been serving as one of Legacy's full time Technical Support members since opening our doors in 1996. Originally gaining experience at PCN, her extensive training in the programming of Protei, Elcotel, UltraTel, and AstraTel phones helps our clients to successfully deliver calls into our automated call center. With a total of fifteen (15) years in the telecom industry, she is responsible for the troubleshooting of technical customer issues and overseeing our local technicians throughout the country. We have also scheduled OJ to coordinate and deliver iCON training sessions for the County. As described later in this section, Legacy has contracted local telephone support technicians within the County to provide immediate on-site service as needed. Diedre will coordinate all facility pro-·active maintenance visits as well as service level requests. She and her team have. performed this function on behalf of our Company for over twelve (12) years. Contact Information:

. [email protected] - Office Number 877-549-2123 - Cellular Telephone 714-722-1676. Estimated Time on Installation Project: 30 Days (Ongoing Training and Technician Dispatch)

Francisco Flores, Network Implementation Francisco will coordinate all necessary circuits needed in provision of our services at the County facility. Frank first joined the Legacy team in 2001. His experience stems from his dedicated service in the United States Marine Corps

) where he trained in Voice and Data Networking. Mr. Flores currently oversees all voice and data transmission being processed by Legacy's interexchange network. The Company will provision dedicated, point-to-point voice and data circuits from the Justice Center direct to our telecommunications network. Legacy will utilize DS1's (B8ZS) and 768

32


DSL's in provision of all voice and data services at the County facility. Contact Information: [email protected]Office Number 800-577-5534 Ext 251- Cellular Telephone 562-244-8491. Estimated Time on Project: 60 Days

Reol Ranees, Kane County Account Manager

Legacy has assigned Real Ranees to serve as the on-going Account Manager for the County. Real will work with our entire installation team and local technicians on coordination of all on-going projects through the life of the contract. Real has been a member of the Legacy team since 2002 and is well versed in all Legacy application and services. Real. will be the first point of contact for all service, data, and implementation requests from the County facility. He will also provide pro active support by monitoring call detail, rate information, branding, billing, and trouble/service tickets on a daily basis. In fact, the facility will hear from Real far more than they will ever need to call him. Estimated Time on Project: On going for life of agreement

6. Technical Personnel - Kane County needs assurance that in the event of a strike or other work stoppage, that a sufficient number of qualified maintenance personnel are available for system support. State the number of non-union qualified persons that are available currently on staff at your company for the following:

a. Maintenance Personnel

Legacy Response: Legacy has contracted TelePius Inc. of Addison Illinois to provide local service maintenance for the facility. Legacy contract with TelePius guarantees the availability of fifteen (15) service technicians seven days a week, 365 days a year. All TelePius employees are non-union.

b. Installation Personnel c. Technical Support Personnel

Legacy Response: Legacy Inmate Communications employs 184 hard-working individuals that are available to Kane County to provide installation and technical support throughout the life of the agreement. Redundancy and crosstraining are key features of Legacy's staff model insuring maximum quality at all times. Legacy has profiled its installation team in answer to Question 5. Should, for any reason, one of our project team suddenly become unavailable due to sudden illness or other reasons the Company employs several installation technicians and information system personnel that can replace our designated Kane County personnel. Legacy is currently nonunion.

The Company will provide l<ane County with 24-hour customer support 365 days a year, including holidays. Legacy owns and operates its 24/7 customer care center staffed with over fifty (SO) employees that are available at all times. Legacy will provide the Justice Center with a toll free number to access our center when needed. However, Legacy also believes in a pro-active customer approach and has assigned a designated account representative that will manage all the day to day requests the facility might have including new reports, commission questions, modifications to the current infrastructure (added Inmate Phones), or iCON questions. Legacy has assigned Real Ranees to act as Kane County's National Account Manager (NAM). Real has been a part of Legacy's team for eight (8) years and is well versed in all our products and services. More importantly, Real has been providing correctional facility support for over a decade and has a firm grasp of the communication needs in the correctional environment. When Real is not at work the 24-hour toll free number can be utilized to contact our customer care center which will have access to the County's iCON system and can record and dispatch the necessary resources to solve any problem. Legacy not only believes in a Customer First philosophy - we actually deploy one. We understand the importance of providing a quality service to the inmates- and the absolute need for our system to be operational at all times for investigators to access information that could help solve crimes before they happen.

33


&C§tiJ©V Inmate Communications

) 7. Telecommunications Experience - The vendor must provide the length of time that they have been providing telecommunications equipment to the area, including the length oftime the vendor has offered the proposed system. This is in contrast to the length of time in business.

Legacy Response: As described throughout our response Legacy has been offering communication related services to correctional facilities since its inception in September 1996. The services were exclusively offered directly to correctional facility vendors from September 1996 through January 2003. The Company began to offer its services directly to correctional facilities in February 2003.

iCON is completely owned, manufactured, and supported by Legacy Inmate Communications.

8. Reference List - On page 3 of this RFP the vendor must provide a list of their clients as close to the Chicagoland area as possible who are currently using the proposed system. It is preferable that these references be governmental agencies similar to the County of Kane.

Legacy Response: The Company has provided a list of four (4) references as required by the County of Kane.

Hampton Roads Regional Jail- VA Legacy selected to submit Hampton Roads Regional Jail as a reference to demonstrate Legacy's ability to service large scale facilities. Hampton Roads services an inmate population over 1,200. The Communications infrastructure includes over 170 Inmate Telephones. Legacy employs a full-time onsite administrator. The communication system requires that Legacy also provide Pro Bono call forwarding for ICE inmates. Debit and pre-paid calling features are also provided.

Accomack County VA- Goliad County TX Legacy selected Accomack and Goliad counties as references due to their .equivalent size to the Justice Center facility. Both Counties have approximately twenty (20) inmate telephones in operation with average daily populations around one-hundred (100). iCON is in use at both facilities as well as the 400 Series TMG inmate telephones that we have

proposed to Kane County.

Lancaster County- NE Legacy has selected to provide Lancaster County Nebraska as a reference due to its status as one of our most recent installations and includes a Youth Detention Center. Lancaster County is a multi-facility client of Legacy's. The Company provides inmate communication services to two

(2) adult facilities and one (1) juvenile facility. There are over seventy (70) inmate phones utilized between the three facilities with an average daily population that exceeds 650. iCON and the 1100 Series TMG Inmate Telephones are utilized at all three facilities. The Company also provides Visitation Phones and monitoring for Lancaster County.

Illinois Legacy currently services several facilities in the State of Illinois through a

f0G({ "Legacy has provided/ excellent Customer

Service and consistently goes above

and beyond contractual

requirements."

janet Silvus Detention

Administrator · Independence, MO

Vendor that has contracted our services to provide all local, long distance, and operator services including iCON features. That Vendor is TIP Systems. Legacy is providing these services for TIP Systems .at the following Illinois facilities: Bedford Park Jail, Bellwood Jail, Bridgeview Jail, Burbank Jail,

Cahokia Jail, Cencom Detention Center, Chicago Heights Police Department, Chicago Ridge Jail, Elgin Jail, Forest

34


1_5(§]!)-J(!;Lf Inmate Communications

) Park Jail, Hickory Hills Jail, Justice Jail, Lansing Police Department, Markham Police Department, Maryville Jail, Melrose Jail, Oaklawn Jail, Phoenix Jail, Pontoon Jail, Prospect Heights Jail, Richton Park Police Department, River Forest Jail, Rolling Meadows Police Department, Rosemont Police Department, Stickney Jail, and Stone Park Jail.

35

. >\


l COMMISSION AND SYSTEM INFORMATION

i .,

.. -··

Kane County is concerned about the inmates' called/paying party and their ability to pay the rates charged by the service providers for both local and long distance. For this reason the commission rate shall be stated below and submitted with proposal response form, as well as how it is calculated. Vendor shall address each of the following seventeen (17) items below. 1. State the percent of commission paid to Kane County if the standard AT&T Long Distance rates are billed to the called/paying party:

58 %

Is this based on gross revenue? X YES NO If not, then what is it based upon? (Vendors shall submit commission calculation rate as an attachment)

Legacy Response: Legacy is offering Kane County 58% of all gross billed revenues with absolutely no deductions made. Commissions are paid fifteen days from the end of each month. A Commission Calculation has been attached. Legacy's prop.osed rates are lower than current AT&T Inmate Calling Rates in Illinois. The Company understands that keeping reasonable rates for friends and family are a key component especially in the Juvenile setting. We believe the rate proposed balances the need to create much needed revenue for the facility while also applying affordable rates for friends and family.

2. What is the surcharge for a long distance call and is it billed as person-to-person or station-to-station or other? · State exactly how the commission is calculated and show how fraud, bad debt, taxes, etc., are handled in the calculation.

~ Person to Person Connect $4.88

~ Rates Represent Current AT&T I Ameritech (as of 7 /1/08)

36


(ijjn @C§!JJ~}J .Homale Communications

·~ Gross Billable Revenue is calculated as the sum of minutes and charges .. Total Commissionable revenue shall be calculated as the Gross Billable Revenue multiplied by the offered commission percentage (58%). There will be no adjustments to Gross Billable Revenue. Legacy Inmate Communications shall be responsible for all bad debt and uncollectables. The Company will pay Kane County fifteen (15) days from the end of each month.

)

State, local, and communications taxes may apply and vary depending on the called destination number. In all cases, taxes are paid directly to the governing or regulatory authority. Legacy receives no revenue in the form of "tax" or "fee". Any applied taxes to our invoices are clearly marked and indicate the taxing authority. Taxes are not part of Gross Billable Revenue.

3. What is the percent of commission for a local call?

Is this based on Gross Revenue?

If not, then what is it based upon? What is charged to the billed party?

58 % -----==---

~X:___ YES __ NO

Legacy Response: As shown in answer to Question 2 (Commission and System Information), the Local Connect Charge will be $2.50. Per minute charges will be $0.1275 per minute during the Day period (6:00am to 6:00pm) and $0.1020 during the Night/Evening period (6:00pm to 6:00am).

State exactly how the commission is calculated and show how fraud, bad debt, taxes, etc., are handled in the calculation.

Legacy Response: Gross Billable Revenue is calculated as the sum of minutes and charges. Total Commissionable revenue shall be calculated as the. Gross Billable Revenue multiplied by the offered commission percentage (58%). There will be no adjustments to Gross Billable Revenue. Legacy Inmate . Communications shall be responsible for all bad debt and uncollectables. The Company will pay Kane County fifteen (15) days from the end of each month.

4. Describe the telephone device and its construction:

Superior. Secure Inmate Telephones

The Company will provide new inmate telephones at the Juvenile Justice Center. Legacy agrees to add and/or subtract inmate telephones as designated by the County throughout the term of the agreement. Legacy will provide correctional grade phones that are tamper-free and constructed to withstand the jail environm'ent as described in the standard features of the proposed telephone handsets. Each .inmate phone is incased in a housing constructed with 14 Gauge Steel, security screws are utilized at every point and the phones are completely tamper resistant. The inmate phones will be wall mounted and bolted and will withstand over 1500 pounds of pressure. The phones utilize security screws that require a special tool for access. The phones are compatible with standard local exchange mountings. All phones will be installed by Legacy's own installation team. The 12" Steel Cord exits from the top of the phone ensuring that the handset is not utilized to cause harm to others or oneself. ·

37

\ I

Response to Kane County Juvenile Justice Center RFP 09-024 Inmate Phone Service \. '"''' ~ Ll tO~,~~ @@!Jj(c -

<..~'f· Inmate Communications

Legacy's installation team will insure telephone access will be completely compliant with all ADA standards for this application.

. . ' . ~ - ~ .

· · CT -400-SS-VC-HT Inn1ate Telephone . · . , . · . . · Full-Size 1lm1ate Telephone · · : .

• • "' I ' '

Calling Instructions

Technical Specifications ~ High-Security, 14 Gauge Stainless Steel Housing ~ Handset incorporates Armored Cord with Steel Lanyard

and heavy 14 Gauge Steel Retainer ~ Direct Wall Mount or TM-178A Backboard ~ Modular or Spade Connection ~ No A/C Power required ~ 20mA minimum to 80A maximum line power ~ Meets FCC Parts 68 and Bellcore TR-TSY -000450 ~ Meets Water spray Test Bell core TR-TSY -000456 7.2 ~ Relative Humidity 0% to 95% condensing ~ Operating Temperature -40° to 140° Fahrenheit ~ Dimensions: 21 Yz" H x 7 W' W x 2 Yz" D ~ Instruction Card: 2 Yz" H x 5" W

) 5. System can prevent 3-way calling: .:.X:.__ YES __ NO

If yes state the method/technology used to accomplish this: If yes state the proven percentage of success at preventing 3-way calling:

Legacy Response: As part of Legacy's technology innovations that provide operational results, Legacy offers a

superior method for 3-way calling prevention. Legacy has a distinct advantage over most other vendors in the inmate

telephone market: Legacy is a facilities-based interexchange carrier and competitive local exchange provider in

Illinois. The Company's proposal includes providing Legacy local and long distance service to the Kane County

Juvenile Justice Center: originating and terminating all calls, operating with SS7 technology, within our own network

and call switches, Legacy has total call control of all aspects of the call, enabling the Legacy system to sense and

control all 3-way call attempts. The Network relies upon on a combination of silence, dial tone, DTMF detection, and

other energy algorithms that accurately detect fraudulent activities or 3-way calling. Many providers propose

patented three-way detection technologies, which the Legacy team has tested in the past and which have not proven

100% worthy in the field. These technologies do not catch 100% of three-way calls, and they also have a very high

percentage of detecting and disconnecting valid calls that are not three-way (false positives). The Legacy solution

originates and terminates all calls, processing calls within our own network, not detecting from outside the network.

With the Legacy network in place, any set-up signal initiated by the called party that prompts a 3-way call or remote

call forwarding falls within Legacy's network and is received by the iCON call control. Whenever attempts at fraud

are received, the Legacy iCON system can respond by advising the parties to the call, terminating the call, or both.

} Legacy will implement whichever option the County chooses. In all cases, these calls are flagged on the call detail

record and filed in an investigators watch list. Investigators can also choose to be "alerted" each time a call is

suspected of third party conferencing. Below is an illustration of the Legacy 3-way calling network level detection.

38

)


network

2. Called party accepts call

3. Call set requested; pl~ces call to grd

party '

4. Call options set by facility

5. Information received, logged in iCON

2

4

CALL SET~UP MESSAGING RECEIVED

Options: 1. Flag a.s 3MW oa.U for roport 2. Warn as 3~vr.:ay call attompt 3. Dfsoonnaot 4. Allow to oontlnuo w/o warning

iCON features a real-time delivery system of call alerts to Legacy and designated County personnel of all sensed call fraud including; hooks-witch dialing, 3-way calling, and threshold maximums (call attempts, revenue). Additionally, Legacy employs a full-time Fraud Department that is open for business twenty-four hours a day, 365 days a year. The Company's Vice President of Operations, Rafael Quinto heads the department. These professionals view not only real-time call data and alerts from our customer base - but also fraud alerts that are issued by local telephone companies, long distance carriers, and billing clearinghouses. Legacy is a member of the Tele-Communications Association (TCA) that is leading the way in fraud networking. The Company utilizes every available method to sense fraud; silence detection, DTMF signaling, and hook-switch signaling all powered by an Intel Dialogic backbone. However, the Company also offers the County a full-time Fraud Department that focuses on dialing patterns not only from the Fresno County Jails - but also from correctional facilities throughout the nation - to find and terminate fraud before it happens.

6. Enable any number to be blocked: ..::.X::...-_ YES __ NO

Legacy Response: iCON's. Call Control feature will allow the Justice Center to block numbers as needed. Upon installation of our services Legacy will pre-load all current facility blocked numbers in to our system allowing for a smooth transition. Number Restrictions can also be set for a large range of NPA-NXX sequences utilizing this utilitya simple drop down option is provided for this use. Numbers may be blocked from any PC or laptop with access to the iCON system from on or off-site. As an added feature the iCON automated operator will give the option to each called party to block any further calling from the Justice Center by pressing "7". The system will automatically update to ensure rio further calling to that destination number.

ADD NON-ftl:::CORDABt;e NUMBeRS

Phone "umber Reason Requested By

·-·- ·-···---------------··-·······-[NO' calls Allowed ~J

I Fnmllv ...,I

! No calls Allowed =:;J I Family ;v,l

39


[1@5J([}L7 Inmate Communications

) iCON does not allow for calling to 911, 411; 555 Director Assistance, any toll-free sequence (800,888,866,877), 900 numbers, or 0-dialed numbers. All calls are processed directly through Legacy's network with no involvement with the local telephone company assuring access to pre-approved destination numbers at all times. Each attempted call is first validated through the national Line Information Database to ensure no call·is routed to any number where "collect" call blocks have been requested through the applicable local exchange company or to numbers that may have been subject to third party fraud in the past.

7. Enables inmate's time on phones to be limited: X YES NO If the system can limit the time, what is the range of time and increments that phone calls can be limited to?

Legacy Response: Juvenile Justice Center personnel can set a maximum time limit for the facility, individual inmate phones or group of phones in the Facility Configuration Utility of iCON. If the facility is utilizing iCON's PIN application, the maximum time limit on each call can be set by inmate PIN as well. The automated operator will warn the inmate and called party by providing two minutes, one minute, and thirty second warnings prior to the call terminating due to Maximum Duration. The PAN feature also allows for set durations by dialed number. The range of time can be from 1 minute to 120 minutes- in one minute increments.

Facflky Info

Name ~~~-~~-~-~~!'.I.~~~~!Y Address 1:?.:1:9.9.~!!~-~-~~~-l!~"!~ ......... . City ~!!!:<;~ .•....••.•.•....... I

~~~~e fj~~~~~~i~~~~--~~::·-~--~~~~:-~] Contact Name '!1j_T.·~~-~.:;.!?;:f~:~ .· .: ~-: ·· '] Contact Phone §:i3i6664fi''-· --~~=~] Contact Emelf ~-~:.;·~~@;id.:~;~···:.:.J

....... .J ... ~

I '""

Il\"ltAliL'\TO

PlN 11000004

LnstName rc-;w,,. ·--_-_::=:=:~:J

Maximum Cnll Duration:

• • • ! '

PAN Restrlction7 [!} }.{n.~um PANs: o

DateTtme restriction? 0 Input · : "'jJ12=6/2=oo"'"'a ---

Modified Date:

By User:

~~

PAll

·r

lnmnte lD 1001

FirrtNome

[Aib.rt::_~~~=~=.::.J AI.rRT

L_ ____________ ;

Cell Phone {olut vi11. text message):

~~~~-~;0.~~~i;;:~:riJ·~I Phone; {nlm \-'io recording message}:

! ____ =::::_--=:-_]

Lalltllllme Flr»tll11me

""'"'"'""'"'· Maximum call duration can also be set by ~ ~ Inmate PIN should the facility wish to utilize

rlifiF<>r•"nt iri~llOnlUnlS cfepending on inmate •..

40

Maximum call duration for inmate be set in the Facility Configuration if the wi~hes to set a maximum duration that applies

. ' ....

Hourly:

Daily:

Weekly:

:>!onlbl)"

Status

~~

Relallont~hlp


1--;}(([i /iJ1 /;:::J\',/7 G~u-: ~~u


) 8. Provides an automated attendant that announces that the call is originating from the corrections

J

)

facility? X YES NO

Legacy Response: Upon an inmate picking up the telephone handset they will be connected to Legacy's automated operator. This connection takes place in less than four seconds. The system will be set to announce that the call is originating from the Kane County Juvenile Justice Center. The standard Automated Operator Responses are as follows:

>- Press "1" For English

? Press "2" For Spanish

>- Press "3"- iCON can support any language and provides limitless options for the facility

Once a language is selected (Optional):

);;> Press "1" to acknowledge that your call being recorded and monitored by Detention Center Personnel

~ Press "2" if you do not wish to proceed with your call.

Once acknowledgement of call recording has been selected:

? Press "1" to place a collect call

;;... Press 112" tci place a call ut.ilizing a prepaid debit calling card

>- Press 113" to place a call to a destination number that has a prepaid call account

Once a billing method has been selected:

~ Please enter the number you wish to call

);;> Please state your name (iCON will record the inmate name)

Once connection to any destination number the Legacy automated operator will play a list of options to the accepting party:

? First the system will announce that there is a call from the Kane County Juvenile Justice Center from (a recorded name of the prison~r will play). );;- The Caller will then be prompted for the language they wish ? Press 1 for .English ? Press 2 to Spanish ? Press 3 for (any language spoke can be programmed in to iCON the facility has limitless options in providing languages) ? If a language is selected other than English the system will replay where the call is from and the inmate name. At this time Legacy will also give the rate and charge for the call. ? Press 1 to accept the collect call and acknowledge that the .call may be recorded and monitored ~ Press 2 to deny the collect call ~ Press 7 to block your number from any further calls from this facility ~ Once the Call is accepted - iCON's standard appli~ation will play a voice overlay message every ninety seconds that announces "This call is from the Kane County Justice Center and subject to call recording and monitoring."·

iCON's IVR's will only respond to DTMF or Rotary pulses. No call will be connected without acceptance.

9. Enables all phones to be shut down by area? X YES __ NO

41


(lii'- @@5J~'Ll \~~mate Communications

) All phones to be shut down by floor? .....,..._X.__ YES __ NO

)

All phones to be shut down system-wide? .....,..._X.__ YES __ NO

Legacy Response: Inmate Phone schedules can be changed at anytime and can be customized to meet the exact parameters of the facility. Justice Center personnel will have access to change phone schedules from any PC located in the facility. The Company's installation team will insure connection from anywhere in the facility. Schedules can apply to all inmate telephones, individual inmate telephones, or housing areas specified in the facility configuration module.

The Facility Schedule utility also allows the Justice Center to shutdown any individual, group, or all inmate telephones.

sunday CJ

Monday D

Tuesday 0

Thursdey D

Frld~y 0

Saturday 0

Do 01 02 D3 D4 Ds 06 07 De D9 Oro 011 D~2 D13 D14 DIS DIS D17 D18 D19 D20 D21 D22 D23

Do D1 02 D3 D4 Ds 06 07 De D9 01o 011 012 Dt> 014 Dts Dts Ot7 Ole 019 D2o D21 022 023

Do D1 02 D3 D4 Os 06 07 De D9 01o On 012 D13 014 DIS D16 017 01e 019 Dzo D21 022 023

Do D1 Dz Ds D4 Ds Ds D7 De D9 D1o D11 012 D13 014 DIS D16 017 018 019 D2o D21 022 023

Do D1 02 D3 D4 Ds 06 07 De D9 010 011 012 D13 014 Dts D16 017 018 019 D2o D21 022 02s

Additionally (if needed) as pictured to the right our installation team will install manual cutoff switches in any location requested by the Justice Center.

10. System can prevent incoming calls? X YES __ NO

Legacy Response: iCON will only allow outgoing calls. Assigned origination numbers are DID and are not callable. A dedicated voice DS1 will be utilized to originate all call traffic from the facility to Legacy's network and will be capable of outbound calling only. Under no circumstances will it be possible for a call to be placed inbound to the facility.

11. Does system allow a specified number of calls to be made locally without charge (i.e. to the ) Public Defenders Office)? X YES NO

42 )1!----------


Legacy Response: The Justice Center can add any destination number to the Free Call Utility to permit Free Calling. Additionally, Legacy will insure that all inmate telephones utilized in Booking are set for free Local Calling as designated by the facility.

iCON's Call Control Utility also provides a Non-Recording (monitoring) feature that will allow the facility to enter a ) limitless amount of destination numbers that cannot be recorded Or monitored. As part of our installation process

Legacy will insure that all destination numbers that are currently blocked from monitoring In the Securus system are entered and blocked in iCON.

Phone Number:

Last Name:

First Name:

Phone Description:

Input Date:

By User:

Save I Close

14257769171

[Freese

'• ·· .... ···

Enter a limitless amount of desti'~atib'ri ·· numbers that are not allowable for monitoring or recording utilizing the Non-Recordable Phone feature of the Call Control Utility.

Kane County can view and search existing blocked monitoring numbers by phone (destination) number, last name, first name, or phone description. Each record also contains information on the Administrative User that entered

) the number to be blocked from monitoring and recording.

43


REf·tOVE OEST'iJ.JATlOI'I llUMBER R.ESTR.J:CTlONS SEARCH RESTR.:ICTED 0ESTXI'lAT10N ftUMDERS UON

RI!'CORPABL£ rtUf<1BfR. L1ST ADD NON-REC::ORDASU! fJUI'tBl!.RS SI!A.s:tCH U0N-RI!COR:DABI.E rtUMBI!RS FREE'

CALLS

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'" 4257787339 , .• , 4257756809 ... _. ................................................ .

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Lance Bergstedt

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Lorene

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David

Ferguson

Joseph

Ted

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............................... ~"!!~~~-~-~-------····--------- ............... ., ........ .

12. List any additional features th~t your system has that have not been stated:

Legacy Response:

) Call Recording-: Live Call Monitoring -Investigator Alert/Alarm Watch lists

)

The iCON System features an ultra modern Live Monitoring, Call Recording and Archive utilities. Every call attempted

from the system will be recorded from the moment the inmate picks up the telephone handset. Legacy will store

the calls for the entire duration of the contract. The call recordings are automatically stored at the facility

on a RAID 5 hard disk drive array with a standby drive. This array has four drives, so if you lose a disk drive,

all records are still intact and Gan be rebuilt; To provide additional backup, Legacy will supply a NAS . .

solution (Network Attached Storage), which is a standalone set of recording arrays that provide a complete

backup copy of all the call recordings. All Call Recordings are also held with Legacy providing further

assurance of Call Record safe keeping.

All voice and call detail records are stored in 4 locations:.

1. In iCON 2. In the on-site RAID 5 back-up server 3. Legacy data center in Cypress California 4. Legacy data center in Los Angeles California

44


Destination Number: ~~~--_j

call Date From: ·aiiiiooa ·-- ··· ·· ··· ·· iJiiil

Call Duratlon(in mlnutas) From:

Call Type: :=j In=te=rla=ta===v;-1 -' Show: ~ calls Per Page

I Search CaDs

To: 71412006

To:

Bill Type: :=lc=oll=ect=c=all==v:::;l~

iCON can be accessed from any authorized Internet ready PC on or off site. Accessing the call recordings and live monitoring utilities can be done from on or off site without requiring any additional hardware at the facilities. Legacy will provide a dedicated DS1 data circuit that will provide point to point access to the facility. IP and VPN configurations will be put in place allowing easy access for all designated County personnel while insuring the kind of security needed for the recordings to stan~ up in a court of law. This security is provided by utilizing password encryptions and a SonicWall Firewall for ultimate VPN protection. Calls can be live monitored from on or off site

) utilizing the same technology.

Select to monitor all live calls in progress cir by· List.

i"•j

I . ,.~ .... ~.-. ,._,, .., ""' ... "· _, .... b~1~#fi":..:.:c¢'ithffi"i''b':-'±i"5t"@5#''-''.:.?ifrft¥'iii'I.A::.>.ffit'ff7~.:;.,sgf'

Add call

completion.

Facility investigators can monitor any in progress call from on or off site. Legacy's live call monitoring feature also allows investigators to download the call to CD or local PC Drive once completed. Investigators can add notes and place makers as they monitor. iCON also provides an option for the investigator to disconnect the call in progress. Neither inmates nor the called party will be aware when an investigator is listening to the call.

The Live Monitoring Utility allows investigators to view all calls in progress or to view calls by a pre-set Watch List. Utilizing the Watch List Utility of the system, investigators can create Lists of inter.est and upon logging in to the

) system to Live Monitor iCON will display all calls in progress utilizing the criteria set in the selected Watch List.

45


·1 Legacy's extensive Call Archive systems offer numerous investigative tools for investigators.

) ''

)

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show• @i!i vi Call, - Pag<>

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"··

46

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[ "'C'.' •·· . - I

__ __! ""------- c_ ____ _j "'--------EtnaRs {ser::-o.l-=olon S"i!!;::>B~s~d lis:'t. ~· 'l!lt':"'..S·ill ;:.·c::ompl-,<:om;"'!!= all;!.·~·c:om :;~2.-:::or-:)t

Call Recording Security

~@t£j~L! Inmate Commuriicallons

Administrators can 111ock" any call recording or record from the Call Archive Utility. All calls, whether locked our unlocked are available at all times throughout the life of the Contract. Each call recording is 11digitally signed" any attempt at modification to the recording will remove the signature (watermark). Legacy specifically marks each i::all recording with a unique "digital signature" should any person or program attempt to modify the call recording the signature is automatically removed. Legacy's Chief Technology Officer (CTO) Paul Troung will testify on behalf of Legacy Inmate Communications as required to do so by the County or any Court with jurisdiction in regard to our Call Recording technology and security. By assigning a Digital Signature that is maintained by Legacy, the Company can assure that no call recording that has this signature has been tampered with. The Company does not share the Digital Signature with its clients insuring further security. Shoulq the County wish to utilize any call recording in a Court of law the Company will verify that the Digital Signatllre has been maintained on the Downloaded copy, thus guaranteeing that the original call recording was not tampered with in any way.

iCON's Watch Word Plus./ Watch Lists

iCON also features an ultra modern voice to word transcription module. Investigators select a call recording for transcription from the Call Archive utility. A transcription of the call is delivered within ten minutes of selection. The system also provides a "watch word" dictionary. that allows for investigators to enter keywords and search call recordings that contain those keywords.

47


Voice to Word Audio-Mining

Technology ) Audio Mining technology creates XML speech index data for every word spoken within an audio file. The XML speech

index data includes word, time-stamp, confidence levels and meta-data associated with the speech information, and can be created from broadcast and telephony quality sources. XML speech index data makes the speech information within rich media files visible to text-based Web crawlers and search products, unlocking the information hidden within digital audio files on the Web and within private media archives.

Automatic XML speech indexing eliminates the time and cost associated with manually indexing rich media, enables the indexing of 100% of the speech information within audio files, and integrates with standard text-search products to enable the rapid access to specific audio content. Applications include enabling text-based search and the precise playback of audio within Web search, content management, CRM, media archive applications.

The underlying speech recognition software that Audio Mining employs is the same that is used in Dragon NaturallySpeaking. This technology has been proven in the marketplace on hundreds of thousands of machines. Audio Mining extends the underlying statistical models that support this recognition engine to scalable server architecture, specifically tailored for use in the production and presentation of streaming media.

Audio Mining at work for the Kane County Juvenile Justice Center· iCON, while working in concert with Audio Mining Software, allows facility investigators to add 11keywords" in to a Watch List category. By doing so iCON will search for the 11keywords" in all call recordings. If that word is found, the call recordings are placed in that Watch List and the investigators are notified by E-Mail, Cellular Telephone, or telephone number. Investigators may wish to utilize words such as "cocaine", "kill", "drugs", "sneak-in", 11hide", or even another inmates name in the Watch Word dictionary. There is no pre-set limit on the amount of words that can be utilized. Perfection in transcribihg voice to word cannot be met- by anyone. However this technology supports

) the best success rate possible. Watch Words and Lists can be set by inmate PIN, Source (Inmate Phone Number), Called Number (destination), frequency, or geographical area. Setting up Watch Word lists is easy and problem free.

48


(l~·.l»w,:Y('~y-@(~j:j(C)J ., .... .,,,... ...::.:J ~lii~•\}1·· Inmate C omm u n icatlons

) Utilizing the Watch List feature of iCON a new list can be added within seconds. Modifications can be made by investigators or by Legacy's site administrator.

.-'

Legacy Supplied Administrative Computer

Any existing County personal computer on or off site and any laptop with internet access will have the capability to access iCON utilizing secure VPN technology. Legacy's installation, implementation, and training team will provide access to iCON from any approved computer. The Company will also provide one (1) personal computer with a Laser printer to serve as the main administrative station: The terminal will be preset to access the system. Legacy will also supply a CD Burner so call recordings and reports can be downloaded to CD as needed . .The PC will include speakers and headsets to be utilized to live monitor inmate calls as well as listen to call recordings.

Administrative Personal Computer

Optiplex Desktop PC Demanding applications require serious performance. The Optiplex delivers advanced technologies to tackle any challenge without missing a beat. The Optiplex takes advantage of continuously evolving security technologies tq deliver numerous defense-in-depth options. The Optiplex gives you the power to

choose your level of security, from hardware to software, local or remote. Go on the offense with security, and let the Optiplex help you secure your data, before problems strike.

• Achieve peak productivity with top-of-the-line Intel Core™2 Quad Processors, generous high speed memory options and support for up to four simultaneous displays.

} • Advanced manageability tools help simplify system management and allow IT to focus on more strategic challenges.

)

• Smaller redesigned chassis, including two space-saving, all-in-one monitor options. • Intel'" technology, designed to isolate system threats for excellent protection for your network infrastructure. • Full disk encryption hard drives. • Built-in TPM 1.2 to help protect the network from unauthorized access. • Multi-factor authentication with optional smart card keyboard and biometric readers.

Utilizing Green Technology Built with post-consumer recycled content, the Optiplex delivers on Dell's commitment to being the greenest PC Company on the Planet. The Optiplex is designed to help minimize power usage and lower environmental impacts benefiting not only our IT budget but the environment as well. Customizable configurations-including the Dell Optiplex Energy Efficient and Environmentally Responsible models-leverage Dell's Ener.gy Smart power management settings, Energy Star compliant higher efficiency power supplies and Dell's ultra-silent Quietl<it noisereduction solution. The Dell Optiplex reflects Dell's true understanding of the importance of green technologies to companies and their overall bottom line.

• PC Operating System

/I,I!!J.windowsxP

49


') • Desktop Printer

HL-5140 Laser Printer

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The award-winning HL-5140 is a monochrome laser printer ideal for personal or office use. Among its many standard features, the HL-5140 offers a generous and expandable 250-sheet paper input capacity and a single-sheet manual feed tray.

• High speed laser printing. • Print speed up to 21 pages per minute allows you to quickly print reports, letters and spreadsheets. " Crisp, clear text and graphics. • Up to 2400 x 600dpi resolution to ensure your output always looks its best. • Fast processing. • 16MB of memory standard, upgradeable to 144MB. • Convenient paper handling. • 250 sheet input tray and a single-sheet manual by-pass tray. You can also add an optional 250-sheet paper tray for additional flexibility. • Easily delete unwanted print jobs.

) • One-touch job cancel button to eliminate print jobs before they start and minimize waste.

----------· -"-------·-·-----------------------• CD/DVD Copy Burner As demonstrated, Call Recordings can be accessed from any County PC. All stations supplied by Legacy will have Audio capabilities to listen to Call Recordings. Call Recordings can be downloaded to any PC or Laptop. Additionally the company will provide a three (3) tower CD burner for each facility.

The main administrative station PC will be equipped to allow transfer of recorded inmate calls. Legacy proposes to provide the Produplicator CD/DVD 20X LightScribe Burner 3 Target Copy Tower (pictured on the left) to allow the workstations to download up to three (3) CDs/DVDs at a time. The burners installed on this duplication device are special optical disc drives that offer a new way to label discs without the use of adhesive. CD and DVD formats are automatically detected to ensure stable and secure buffer under run.

TDD Telephone

Legacy will provide one (1) portable TDD unit at the facility for deaf inmates to place calls. All handicapped accessible and TDD telephone units will meet American with Disability Act (ADA) standards. Legacy proposed to provide the portable, vandal-resistant Ultrc;~tec Supercom 4400 TDD, or a functionally equivalent model.

Standard features of this TDD phone include: ).> 32k memory

50

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Turbo Code® and Auto IDTM E-Turbo for simplified relay calling Direct connect (with 2 jacks) to standard telephone lines Built-in ring flasher Auto-Answer (with programmable message) Auto-busy redial, Wait for Response and 3-way calling Remote message retrieval User-programmable Relay Voice Announcer Keyboard dialing, follow-on dialing, tone or pulse dial Memory dialing/redial Computer-style keyboard TIY Announcer MA GA/SK and arrow keys Printer port to connect to external printer Baudot code (45.5/50 baud rate)

Prepaid Calling Services

Traditional"collect" calls can be placed to any Local Exchange Line Information Database (LIDB) approved destination number that allows collect calling. Legacy holds billing agreements with every local exchange provider that allows collect calling in the Country. Traditional collect calls can also be made to Mexico, Canada, Japan, Germany, the United Kingdom, and anywhere in the Caribbean.

Prepaid Collect Service by Legacy

VWif\.'<l.legacylnmate.com

The Company provides several ways to allow "collect" calling to areas where collect calling is not possible and/or cellular telephones. Legacy has several effective methods to allow inmates, friends, and family to establish accounts when accepting "collect" calls are not an option. In today's technology world, there are more cell phones than ground lines. Prepaid services generally represent over 50% of the inmate telephone calling. Legacy has developed a prepaid program that is the best in the industry, enabling friends and family to stay connected to the inmate. In addition

· to traditional Collect calling, Legacy offers inmates four dynamic methods for connecting to their loved ones - prepaid Collect, Debit Card calling, Cardless Debit and.Direct Billing.

These options provide inmates and their loved ones with a variety of ways to fund inmate calling, and they can facilitate more calls by connecting to telephone numbers that are restricted from traditional collect calling, like cell phones. By broadening the spectrum of calling methods and payment options available, Legacy delivers the most flexible, easy-to-use suite of calling services available in the inmate . . . telecommunications marketplace today.

Debit and Prepaid Collect: Calling Methods for Today's Corrections Environment

While traditional collect calling has long been the only communication opti()n for

inmates and their loved ones, it is no longer sufficient in an era when an increasin~

portion of the American population relies solely on cellular phones for theircommunication needs. Traditional

collect only allows inmates to call loved ones with unrestricted landlines, and collect calling can quickly become a

financial burden for called parties who are able to accept the calls. As an alternative to traditional collect calling,

51


') Legacy is proud to offer three flexible and secure calling methods for today's inmates and their loved ones: debit,

prepaid collect and direct bill.

)

Debit

Debit Cards can be sold at the Juvenile Justice Center for purchase by any inmate allowing calling virtually to every

domestic and international destination in the World. The facility is not required to offer Debit Cards as part of our

prepaid programs. It is an option only. A secure Debit account can be created upon booking or from the commissary,

and the inmate prepays for calls by purchasing time in bulk from the commissary. Family and friends can also fund an

inmate's Debit calling by depositing money into the inmate's account. An inmate can use Debit calling time to call

any facility-approved telephone number he or she chooses. The cost of each call is automatically deducted from the

inmate's Debit account. When the Debit service is integrated with the commissary, replenishing debit funds is as

simple as filling out a commissary order form. The Debit Cards are provided to the facility by Legacy and are

completely security friendly with construction paper utilized as its base. Debit Card PIN's are covered by a "scratch

off". The County could receive compensation via a Commission or Discount on the Debit Cards.

Cardless Debit

Kane County Juvenile Justice Center

Prepaid Debit cailing Card

Instructions for use':

1. Pick up handset

2. Listen for dial tone

3. Follow Volce promPts for call processing options

SCRATCH PIN TO REVEAL

Legacy Debit Cards can be utilized to call any destination in the World. The iCON system also allows for. the facility to offer cardless debit services. Instead of selling debit cards that could be stolen by other inmates, lost, or damagedthese same accounts can be setup via utilization of the Inmate PIN. Inmates can pre-pay for their calling at the facility commissary and have those funds applied to their assigned PIN number. No need for a card. Using the Cardless Debit service inmates can deposit any dollar denomination they may require.

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52

Card less Debit accounts can be created durli'i~? , ' booking, from the commissary, cash office, or

designated facility area.


') Prepaid Collect

If an inmate's family member or friend is unable to receive traditional collect calls, or is simply interested in a more

cost-effective calling option, they can pre-pay for collect calling time by opening a Prepaid Collect account. Instead of

being billed for their calls later, Prepaid Collect calling offers several convenient ways for inmates' loved ones to pay

in advance for calling time. Friends and family members can more easily manage their spending, while the facility can

be sure that no time or resources will be wasted on collections. When the inmate places a collect call to the number

attached to a Prepaid Collect account, and the call is positively accepted, the funds are automatically deducted from

the called party's account. Prepaid accounts can be set-up 24 hours a day, 365 days a year by calling Legacy's

customer service number {toll freeL or by visiting Legacy's websites {www.golegacy.com or www.legacyinmate.com).

Friends and Family can replenish existing accounts at anytime. The Automat~d Operator will inform the accepting

party of the amount of funds remaining in the account upon acceptance of each call. Friends and Family may also .

check account balances on line or by calling our 24 hour customer care center. Legacy will supply Prepaid Collect

Brochures (pictured two previous pages) to the facility to pass to interested parties. Legacy will also post on all family.

and inmate bulletin boards how a Prepaid Collect accounts can be set-up. Additionally Legacy will post a the

customer care toll free number on the inmate phones themselves to share with family members that may need to

call to establish an account. The Inmates will not have access to dial the toll free number from the inmate phones.

Legacy validates each and every call made from the facility any call where LIDB validation shows that a "collect" call

) cannot be made to that destination- the Automated Operator will still contact that number and notify the end user

on how to set up a prepaid collect account should they want to accept calls from the inmate in the future. Real time!

53


) All Pre-Paid Collect calls will be clearly posted on each Kane County Commission, Revenue, and Call Detail Report.

Kane County receives its 58% commission of all pre-paid calling revenue.

Flexible payment options include:

1 I.

Legacy's Direct Billing Program

Check or Money Order

In addition to traditional collect and pre-paid collect, Legacy offers a direct billing program. Should any destination number be assigned a "collect call block"- removal of the block would be instantaneous from the time that Legacy is

) notified by the authorized party to remove the "collect call block". Legacy's Friends and Family program is specifically designed to provide a pro-active approach to removing cumbersome "collect call blocks" for friends and family of incarcerated loved ones. During the validation process Lega!=Y will allow that call to be extended to the destination party for acceptance. Should the call be denied at the destination number no further calls will be allowed .to that destination number unless informed by the called party of their wish to remove the block reported in the Line Information Database (LIDB). In all cases whether the call is accepted or not at the destination number; a Legacy representative will proactively call the friend or family member and inform them of their registered block within the LIDB. At that time the family member will be given several options which will include setting up an advance payment account and/or given.information on how to remove the "collect call block" from their home phone or through their Local Exchange Company. Legacy can make immediate adjustments upon notification on any indiVidual number to allow the removal of LIDB based blocks. Qualified friends and family can also request direct invoicing from Legacy for future calling.

Officer Check-In and Log

iCON offers an Officer Check-in feature that allows Jail Security Officers to call-in from any inmate telephone during rounds. The system will log the Officers Personal Identification Number, date, time, and location.

13. How is the administration of the proposed system handled?

Legacy Response: iCON is web browser based and while offering superior investigative tools is truly easy to navigate and learn. Prio·r to turn-up the Company will have configured the facility iCON database to supply all the services requested. Legacy will train designated facility personnel on how to administer the system. However, so

) long as the facility will not be utilizing PIN applications at this time, very little administration will required. Facility configuration including phone schedules can be handled by Kane County's assigned Legacy account coordinator,

54


) Reol Ranees. Facility personnel will only be required to utilize the system to view call reports, live monitor, listen to call recordings, set-up call watch lists, or any of the other numerous investigative tools iCON offers.

14. Who would be doing the administration?

Legacy Response: The Facility Configuration which includes inmate phone set-up, user lists, and phone schedules will be administered by Legacy. The system will be delivered and installed without any administration needed by the facility. Training will be provided to Justice Center Personnel on how to access reports and investigative tools. . '

15. What amount of training is necessary prior to administration?

Training

Legacy will provide training on the inmate telephone system and all auxiliary services when the system is implemented.

The training will take place at Juvenile Justice Center where the inmate telephone system is being utilized. Additional training will be provided as necessary for new staff or authorized personnel from other agencies. Patrick Snook (Information Systems)· and Diedre Jay (Technical Support Coordinator) will provide the initial training sessions for facility with ongoing training, including any training requirements to the other agencies the facilities serve

being provided by Real Ranees, Legacy's assigned account coordinator.

The training session is set-up as an open multi-media presentation with printed materials and question and

answer sessions. Training will cover in detail how to. access and use all the inmate telephone system

functions from a computer workstation, including playback of call recordings, downloading recordings to CD

and the type of media player required, exporting case files, and the like. Training will also include user

security levels, the permitted tasks of each security level, and how to assign users to each level or task. ·

iCON also provides "help" features for every application. A simple 11click" of the

mouse and instructions are given on how to complete a task. Legacy also provides

written and digital copies of the iCON Manual to the facilities. The Company has

provided a digital copy of the iCON manual which can be found in the front sleeve of

this binder. Any revision, upgrades, adds, moves, or changes to the system

throughout our Agreement with the County will be accompanied with modifications

to the supplied Manuals and training.

While iCON provides advanced. services - it truly is an easy-to-use web browser based system. User

instructions can be supplied in any language necessary. The Company will also insure that its training

personnel are bi-lingual in Spanish/English at a minimum. On-Site training will be scheduled as part of our

Installation and Implementation Plan. The Company will work with the facility to schedule times that are

) convenient for all involved. The installation team will stay on-site after installation to provide continual

·' training until suc;:h time the facility feels well versed with the iCON application.

55


') The following chart is a sample list of topics that could be covered during a single training session:

' : . · \. ~od~~~ .• • l : • 'i · ·:· /' ·, ; ,:"; ~ jt".~ , :~ ; : ~~~~~~·M:fif;.}:f·· 1': ·~:;; ;'·,, ~ J' Est; ~I;~d +,~" .~ ·· Login How to Login 5 min

Home Overview of system and modules; explanation of graphs 10 min

User Guide Overview of online manual 10 min

Call Detail Reporting Discuss all options for running various reports, setting up a

15- 30min template for a report and printing of a report

Call Detail Reporting Demonstrate the investigative reports, call playback, reverse

15- 30m in lookup, making notes, moving calls to CD/DVD Utilities

Call Detail Reporting Creating revenue reports 10min

Live Monitoring Monitoring live calls 10min

PIN Using PINs as they apply to debit cards 10 min

PIN Explain all features that are available to a facility that is using

30min facility-generated PINs for the inmates

CD/DVD Utilities Selecting calls to burn on a CD/DVD and actually burning a CD 25 min

System Control Turning phones on and off and other options 10 min

User Management Establishing users with IDs and passwords and roles 15 min

Number Management Doing reverse lookups 10min

Blocking and unblocking called to numbers, entering Number Management private numbers that are not to be recorded, entering Ho 15 min

numbers and other number management details ..

16. Service Response Time: state the response time, in hours, for the following conditions:

) An individual telephone outage: SEE BELOW

Section of building outage: SEE BELOW

56


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·) Complete system-wide outage: SEE BELOW

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"The difference between failure and success is the difference between doing

something almost right and doing something

right." .

Benjamin Franklin

Lega(:y Response: Legacy has offered local technical support for immediate response and on-going maintenance and inspection. By doing so we also help keep much needed revenue dollars in Kane County. Technicians will be dispatched from Addison, via TelePius Inc. located at 724 Racquet Club Drive. TelePius is less than fifteen miles from the facility and employs fifteen (15) qualified technicians. In order to maintain optimal performance from the furnished equipment and inmate telephones, Legacy technicians will visit the facility on a bi-monthly basis to inspect all site equipment at the facility. Legacy agrees to maintain and provide a log of requested visits to the facility. Legacy also offers to pay Kane County a $1000.00 Liability payment for any occasion that the below Response Service Levels are not met. Legacy will address all

major service outages within two (2) hours. Prior to submitting this response Legacy went to great lengths to find a local technicians that were not only close to the facility but also have experience in supporting accounts much like the Kane facility. Below is a chart of Legacy's guaranteed Service Level Responses. Additionally, our On Site Administrator will be trained to address telephone and equipment issues insuring immediate response.

57

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··.··._., ·: . W,orking Hours

Eddie Arthurs (5(:)2ts72~?595< ··

Ffa ~k •Fib~es birett~r· o.f; N~t~~t~:~!(1?Ji!i/},~:/: 24 hourMobile::>·l oL-L'f!:.,.c;s.•:j.~J.

17. Vendors are required to indicate the system they are providing as well as complete documentation as to the abilities of the system.

Legacy Response: The Company has profiled its system iCON throughout our'response.

• Complete Call Control

• Inmate Call Recording

• Live Monitoring

• Extensive Call Archive

• Concise, Detailed Reporting

• Pre-Paid Services

• Third Party Call Detection e Downloadable Reports and Call

Recordings

• Watch Lists

• Audio Mining- Watch Word Plus

• PIN and PAN Application

• Accu.PIN

• Centralized Management ,.,.._,.,...;..,.~ ..................

58


(i))~'"'· &@!Jj(C!)j \_. .. , .. ,."""" .~ ~- Inmate Communications

~-------·-· -~-----~·-··------·---··-·----·~-·----·-"··--··-·-·-·- .. ·--··-··-----·"-~··--··----

·) Criteria for Selection:

\ l

All proposals submitted in response to this RFP will be evaluated based on the following criteria:

1. Compliance with request for proposals. This refers to the adherence to all conditions and requirements of the Request for Proposals.

2. Understanding of the project. This refers to the offeror's understanding of the engagement, the County's objectives, and the nature and scope of the work involved.

3. Equipment I services to be provided. This refers to the exact type and nature of the offeror's proposed equipment/services and how they accomplish the objectives of the program.

4. Qualifications of the contractor. Offeror's capability in all respects to perform fully the contract requirements, and the integrity and reliability which will assure good faith performance. This criteria includes:

4.1 The experience of the firm to similar programs;

4.2 Personnel to be assigned to the program, and their education, qualifications and experience on similar projects;

4.3 The availability of necessary personnel and other resources to successfully complete the program specified; and

' 4.4 Identification of sub-contractors, their responsibilities, capabilities and experience.

)

5. Cost. This refers to the methodology of project and the availability of nece$sary personnel, equipment and facilities and other resoun;:es t6 successfully provide the services specified; and perform the services in proposed time frame. ·

6. Commission Rate. This refers to the commission rate paid to the County.

Legacy Response: The Company has read, understands, and completely agrees to the County's "Criteria for Selection". Legacy believes that it has demonstrated througho'ut its response its ;superior ability to provide the requested Inmate Telephone Service at the Kane County Juvenile Justice Center.

59


------·----....... -1....--................... ,.,_. .............. - ....... - .. _..._-... _ .. ..,_ .......... ..,.,.. ................ ~ ....... ----·--........_ .... _....,,_.. • ...._,_,_,..._ ................ ._._....,_.. .. ._..,._, __ , ........ __ _

SPECIAL CONDITIONS

Response Instructions

An original RFP response, marked as "original" (with submittal requirements) and one (1) copy shall b~ returned in a sealed package or envelope bearing the name and address of the respondent and be labeled "09-0241NMATE PHONE SERVICE." Your Proposal may be mailed or hand delivered as follows:

COUNTY OF KANE Purchasing Department, Building (A) 719 South Batavia Ave., Geneva, IL 60134

The County shall not be responsible for late delivery of your Proposal by a third party courier. There will be no exceptions!

ALL QUESTIONS PERTAINING TO THIS REQUEST AND/OR THE SCOPE OF SERVICES SHOULD BE DIRECTED TO THE PURCHASING OFFICE AS LISTED ON THE COVER SHEET. NO LATER THAN 1:00 P.M .. FRIDAY, MAY 8. FAX AND E-MAILED ACCEPTED. PROPOSALS MAY NOT BE SUBMITTED ELECTRONICALLY.

FAX to (630) 208-5107 or [email protected]

Legacy Response: The Company has read and complied with Kane County "Special Conditions".

End of RFP Response

60

)

J

) .. /

EGACY Inmate Communications

Kane County Juvenile Justice Center Rates & Commission Calculation

Mileage First Minute Each Additional Minute

Local Intralata Interlata Interstate

Connect Charges Local and Intralata Collect Interlata Collect Interstate Collect

$0.1275 $0.1445 $0.2300 $0.6900

Person to Person (All Calling)

Automated $2.50 $3.10 $4.50 $4.88

$0.1020 $0.1275

'$0.2300 $0.6900

• This rate plan represents lower rates than the Illinois CC Rate Cap or AT&T (Please See AT&T Rates Attached)

Kane County Commission Percentage:

Sample 10 Minute "Commissionable" Local Call

Minutes of Usage Operator Connect

Total Billed Revenue ·

(1 at $0.1275-9 at $0.1020)

Total Commissionable Revenue

Total Commission to Kane County (58%)

58%

$1.05 $2.50

$3.55

$3.55

$2.06

Inmate Rates*

ILLINOIS: AT&T

IL IL IL IL IL IL

IL IL IL IL IL IL

Prison Collect with Controls Operator Station Collect service charge: $2.50 Bill Statement Fee: $2.49 per-bill Prison Collect per-minute rates:

DAY EVENING Initial Add'l Initial Add'l

1 Minute Minute 1 Minute Minute 0 10 0.2000 0.2000 0.2000 0.2000

11 22 0.2000 0.2000 0.2000 0.2000 23 55 0.2400 0.2400 0.2400 0.2400 56 124 0.2400 0.2400 0.2400 0.2400

125 292 0.2900 0.2900 0.2900 0.2900 293 430 0.2900 0.2900 0.2900 0.2900

Standard Calling: Intra & lnterLATA Operator Station Person-to-Person

DAY EVENING Initial Add'l Initial

1 Minute Minute 1 Minute 0 10 0.2300 0.2300 0.2300

11 22 0.2300 0.2300 0.2300 23 55 0.2700 0.2700 0.2700 56 124 0.2700 0.2700 0.2700

125 292 0.3400 0.3400 0.3400 293 430 0.3400 0.3400 0.3400

Standard Inter & lntraLATA Operator Service Charges Operator Station Collect (Automated): $3.10 Person-to-Person: $5.57 Public Payphone Surcharge: $0.30

Add'l Minute 0.2300 0.2300 0.2700 0.2700 0.3400 0.3400

Effective as of 7/1/08

NIGHT/WEEKEND Initial Add' I

1 Minute Minute 0.2000 0.2000 0.2000 0.2000 0.2400 0.2400 0.2400 0.2400 0.2900 0.2900 0.2900 0.2900

NIGHT/WEEKEND Initial Add'l

1 Minute Minute 0.2300 0.2300 0.2300 0.2300 0.2700 0.2700 0.2700 0.2700 0.3400 0.3400 0.3400 0.3400

Inmate Rates*

.ILLINOIS: Inmate Rate Caps

!NOTE: Per an order Issued in Docket 05-0429, the Illinois Commission has reaffirmed that Inmate !service is not subject to the Commission jurisdiction. Therefore certification is not required and rate !caps do not apply.

ILLINOIS: Ameritech

Local Message Charge DAY EVENING NIGHT/WEEKEND

Initial Add'l Initial Add'l. Initial Add'l 1 Minute Minute 1 Minute Minute 1 Minute Minute

L 0 10 0.1445 0.1275 0.1105 0.1020 0.0935 0.0765

lntraLATA Toll DAY EVENING NIGHT/WEEKEND

Initial Add'l Initial Add'l Initial Add'l 1 Minute Minute 1 Minute Minute 1 Minute Minute

L 0 10 0.1445 0.1275 0.1105 0.1020 0.0935 0.0765 L 10 16 0.1530 0.1445 0.1190 0.1105 0.0935 0.0935 L 16 22 0.1530 0.1445 0.1190 0.1190 0.0935 0.0935 L 22 40 0.1615 0.1530 0.1275 0.1190 0.1020 0.0935 L 40 over 0.1615 0.1530 0.1275 0.1190 0.1020 0.0935

LocalllntraLATA O!!erator Service Charges Station~to-Station Collect (Inmate): $2.71 Person-to-Person Collect (Inmate): $4.88

Effective as of 7/1108

STATE OF ILLINOIS

COUNTY OF KANE

RESOLUTION NO. 09 - 241

INMATE PHONE SYSTEM (Juvenile Justice Center)

WHEREAS, proposals have been solicited and received for the Inmate Phone System at the

Juvenile Justice Center; and

WHEREAS,·the proposal specifications were based upon the Inmate Phone System, equipment and the level of commissions to be paid to the County; and

WHEREAS, Legacy Inmate Communications of Cypress, California, offered the most advantageous proposal, proposing a 58% commission to be paid to the County for all outgoing calls.

' NOW, THEREFORE, BE IT RESOLVED by the Kane County Board that the Chairman thereof is authorized to enter into a two year contract with the option for an additional one year extension, with Legacy Inmate Communications for the provision of an Inmate Phone System. The contract shall provide a commission rate of Fifty Eight Percent (58%) to be paid to the County for all calls. Revenue from this contract shall be paid into the General Fund 001-430, Revenue Line 000-34510, JJC Inmate Phone System Revenue.

--"'tt!Cssed by the Kane County Board on July 14, 2009.

John A. Cunningham Clerk, County Board Kane County, Illinois

Vote: Yes No Voice Abstentions

?lnmatePhones

STATE OF ILLINOIS COUNTY OF KANE

K ren McCorinaughay airman, County Board

Kane County, Illinois

. DATE

··.~* ~}:~.~~:~:?::-'1 :.·.,·.i •. f •

. . l)?~;~~ ::91~~r~~pam. Kane County Clerk and Keeper. of the Records in Kane County, Illinois do~~~rfb?;' .. ?~,,~;;the attached is a true and correct copy of the original record on file.

' '~:~!!~; ~::- whereo~ ~bave0~:~~':=:n::. fue

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1 ':t?.01 rr rle«=je~vje - kane county, illinois and budget/2… · offered in response to...

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