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The Internetworked E-BusinessEnterprise

Lecturer: Dr Mohammad Nabil Almunawar

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Learning Objectives

• Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-Business.

• Give several examples of how companies are using Internet technologies.

• Identify the hardware, software, data, and network components of an intranet architecture.

• Identify several ways the use of Internet technologies can provide cost savings or revenue benefits to a company.

• Identify several groupware tools for electronic communication, conferencing, and work management.

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E-Business

E-Business:

The use of Internet technologies to internetwork and empower business process, electronic commerce, and enterprise communication and collaboration within a company and and with its customers, suppliers and other business stakeholders.

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E-Business Applications

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Business Use of the Internet

• Initially the Internet was used for communication. However, now the Internet is also used for– Collaboration among companies– Formation of virtual business– Strategic business alliance– Electronic commerce– Marketing, sales, customer relationship

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The Role of the Internet in Business

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Business Value of the Internet

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Intranet

• Intranet is a network inside an organisation that uses Internet technologies to provide an Internet-like environment within the enterprise.

• As the Internet, intranet facilitates information sharing, communications, collaboration. Intranet supports business processes.

• Intranet is protected by security measures such as password, encryption and firewalls.

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Applications of Intranets

Communicate andCollaborate with

E-mail, chat, conf.

Communication and Collaboration

Secure, universal access. To viewcorporate data

Author, publish andshare hypermedia

documents

Centrally administerclients, servers,

security, and traffic

Business Operations and Management

Web Publishing

Intranet Portal Management

FIREWALL

FIREWALL

Internet

Extranet

Customers,Suppliers

EnterprisePortal

Existing E-MailVoice MailSystems

Existing Database and Enterprise appl.

HTML, MS OfficeXML, Java

Existing Hardwareand Networks

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Enterprise Information Portals

• Enterprise Information Portal: A Web-based interface and integration of intranet and other technologies that give all intranet users and selected extranet users access a variety of internal and external business applications and services.

• Provide :– more specific and selective information to business users– easy access to key corporate intranet website resources– Better access to company data for selected customers,

suppliers or business partners.

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Example of enterprise information portal applications & services

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Intranet Technology Resources

• Infrastructure (such as TCP/IP-base network, Web server, databases)

• Authoring & development tools, search engines.• Content (data/information, knowledge)• Security (firewall, encryption technology,

authentication)• Management (policies & standards, network &

information, knowledge management)

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Intranet Architecture

Management

SecuritySoftware

ToolsContentand Data

Infrastructure

TCP/IPNetwork

HypermediaDatabases

Servers Browsers

Network ManagementSoftware

AuthoringTools

Policies and Standards

FirewallsPasswordsEncryption

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Business Value of Intranets

• Publication cost saving• Communication cost saving• Training and development cost saving• Reduce printing cost by promoting less paper

used• Increase productivity via faster information

access and easier collaboration

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Extranets

• Extranets are networks links that use Internet technologies to interconnect the intranet of a business with intranets of its customers, suppliers or business partners.

• Links to external entities can be constructed using private networks or the Internet.

• Extranets facilitate an online, interactive product development, marketing, and customer-focused process that can bring better-design products to market faster.

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Extranet (cont.)

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Enterprise Communication & Collaboration

The goal of enterprise collaboration systems is to help us to:

• Communicate: sharing information each other.• Coordinate: coordinating our individual work efforts

and use of resources with each other.• Collaborate: working together cooperatively on joint

projects and assignments.

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Enterprise Collaboration Systems

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Groupware for Enterprise Collaboration

Groupwarefor

EnterpriseCollaboration

ElectronicCommunications

Tools

ElectronicCommunications

Tools

ElectronicConferencing

Tools

ElectronicConferencing

Tools

CollaborativeWork

ManagementTools

CollaborativeWork

ManagementTools

•E-Mail•Voice Mail, I Phone•Web Publishing•Faxing

•Data Conferencing•Voice Conferencing•Videoconferencing•Discussion Forums•Electronic Meetings

•Calendaring•Task and Project Mgt•Workflow Systems•Knowledge Mgt•Document Sharing

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Electronic Communications Tools

• Electronic Mail

• Voice Mail

• Faxing

• Web Publishing

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Electronic Conferencing Tools

• Data Conferencing• Voice Conferencing• Videoconferencing• Discussion Forums• Chat Systems• Electronic Meeting

Systems

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Collaborative Work Management Tools

• Calendaring and Scheduling

• Task and Project Management

• Workflow Systems

• Knowledge Management

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The Future of Intranets and Extranets

• Universal access of information via the enterprise information portal.

• Intranets become primary vehicle for information delivery.

• All applications will be web-enabled via the Internet, intranet or extranet.

• More focus on turning information into knowledge.

• Increased electronic ‘bonding’ through use of extranets.

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Summary• By using the Internet to disseminate information globally,

communicate and trade interactively with customers, companies are deriving strategic business value from the Internet.

• Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.

• Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets.

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Summary (cont)

• Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.

• The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively. Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.