1 tmc 33 year old publishing and trade show company first magazine in contact center and voip...
TRANSCRIPT
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TMC
33 Year Old Publishing And Trade Show Company
First Magazine in Contact Center and VoIP Space
TMCnet: Top 4,500 Sites in World
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Communications
The Future Of
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Is Stressful
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Office Phone
VoIP
Cell Phone
Home Phone
Voice Contact
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Office Phone
VoIP
Cell Phone
Home Phone
Secretary
Voice Contact
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Office E-mail
SMS
Gmail IM
Secretary
E-mail Contact
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Boss Calls
Chicken or Fish
Lose Customer Take Call
Customer
Typical Situation
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Mass Confusion
VoIP
Productivity Boosting
Converged Applications
Communications Software
Mobility Solutions
Real-Time Communications
This Won’t Solve Anything
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To Get
These Pesky
ARROWS!!!!! Rid Of
We Need
What Are We Doing?
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Company
SupplierComponent Maker
Customer
ManufacturingJust In Time
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Take Boss Call
Boss
Customer Customer Call
Friend
CommunicationsJust In Time
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Is Really
We Purchase
Technology! The Real Reason
This Term
CommunicationsJust In Time
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Technology Changes
Solutions Last
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Your Future is VoIP
What is it? Regular Voice
Voice over IP
Voice
VoiceVoiceVoiceVoice
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Where Did it Come From?
Hobbyist Toy
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The Terms
Internet Telephony IP: Internet Protocol IP Telephony VoIP: Not Really Fax or Video
But Doesn’t Matter
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Obvious Benefit: Cost Savings
Consumers Enterprise Service Providers Contact Centers
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Contact Centers
Remote Agents Distributed Contact Centers Offshoring – Indirect Cost
Savings Single Wire – Easier
Management Knowledge Workers
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Other Benefits?
Presence Less Equipment Browser-Based Phones
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IP Telephony is Telephony
Now the Safe Choice Everything Else is Legacy Even Wireless Providers
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How Does Business Benefit?
Seamless Connectivity Virtual Enterprise Easy Video New Services More Flexibility Wireless Benefits – Soft Client
or Phone Dual-Mode Phones
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Hosting Becomes Easy
Reduces Capital Expenditures Ensures Competition VoIP Allows Workers and Host
to be Anywhere – Saves $ Allows Distributed Contact
Center and Flexible Business Growth
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Standards
H.323 – Video SIP
– Intelligent Endpoints– Can Register Dynamically Like E-
mail– Signaling and Media Paths are
Independent– Presence Built in
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Where Do I Start?
Every New Technology Has Important Nuances
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Heed Warning Signs
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Heed Warning Signs
Bandwidth IssuesSecurityQoSFind Solid Vendors
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One Step at a Time
You Can Migrate To IP Start With Workgroups Soft Clients Not All Or Nothing
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Where Are We Headed?
Incredibly Flexible Communications– Find Me – Follow Me
WiFi Telephony – Video Instant Collaboration Ambient Telephony Person Not Device Presence Genius
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Presence Genius
Do I Know You? DND Polite Rejection Minimize Interruption
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The End
– Thank You For Attending And Listening And – Thank You Interactive Intelligence/Vonexus For
Inviting Me!
– WWW.TMCNET.COM
– Blog: tehrani.com
» Rich Tehrani» President» TMC» [email protected]