1 training for independent travel agents. 2 hotel introduction different sources to help book...
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TRAINING FOR INDEPENDENTTRAVEL AGENTS
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Hotel Introduction
Different sources to help book hotels
Different hotel booking engines on website.
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Hotel Categories
Garden View Mountain View City View Partial Ocean View Ocean View- Be
Careful! Ocean Front Beach Front
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Hotel Ratings Deluxe or Luxury: 4 or 5 star hotel similar to a Ritz
Carlton or Hyatt Regency First Class: 3 Star hotel similar to a Holiday Inn Tourist or Budget: 1 or 2 star hotel similar to a
Ramada or Super 8 Types of Hotels
Airport Downtown/Convention Motels Resort Hotels Condos Bed and Breakfast Hostel-Europe
General Hotel Information
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Hotel Rates
Factors to affect rates Property location Room Location Room size Number of people in room-extra fees possible Efficiency/studio/suites Meals Availability Season-high vs low Day of week- weekend vs mid-week Length of stay
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Call direct ichotels.com- Comfort Inns, Quality
Inns, etc. agentnet.com/ccra starwood hotels (Sheraton): education
rate
Agent Rates
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Booking Hotels
Use our IATAN/IATA/CLIA/ARC #33530556
You book you get 50% of commission Hotels booked individually typically not
pre-paid Most hotel reservations require a credit
card guarantee..some 1 night deposit Room description/views can be
“creative” Maximum # of guests may
apply/additional rates.
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Client Information Needed
Name for the reservation Number of guests and ages Location of hotel Check-in/check-out dates Number of nights Type of room
Bedding View Smoking/non-smoking
Special requests Applicable discounts/coupons or negotiated rates
Government rates are usually non-commissionable Frequent stay number Credit card to guarantee reservation
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Documenting the Reservation
Reservationist’s name-Phone Print copy- email Date and time of reservation Name of hotel, address, phone # Dates of check-in/check-out Type of room Rate plus taxes
Note any rate changes during the stay Guarantee for late arrival or one night deposit Confirmation # Cancellation Policy Send in a Booking Form
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Resources
Script Park/Fly Hotel Packages
May need to call the hotel directly for these rates International Holidays:
www.internationalholidays.com username: 33530556 password: kprice or call them at 1-800-245-1573
Hotel Directory: phone numbers Agent Net: www.agentnet.com contact the
Pulaski office for username & password. Website for preferred suppliers.