1 training skills roles of a trainer what a trainer should do well feedback & evaluation
TRANSCRIPT
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What a Trainer Should Do Well
• Understands basic teaching methods and applies this knowledge
• Communicating• Facilitating• Presenting (separate sessions)
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Communication
“Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.”
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The Interpersonal Gap Model*
A’s private intentions
A’s observable
actions
B’s private interpretations
*Based on the work of John Wallen, PhD.
Pass through filters and are transformed
Into…
Pass through filters and are transformed
Into…
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Age Birth Order
Gender
Marital Status
Religion
Organizational Role
EducationWork Background
Income
Family Norms
What are YOUR filters?
Ethnicity
Physical Abilities
Values
Sexual Orientation
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Why do we listen badly?
• Lack of interest • Criticising speaker’s delivery• Boring subject, prejudices• Too long• 100 things to do• Hunger, or some other discomfort• Distractions/noisy environment
Your Communication Style
To use your communication style better, or to adapt it to different audiences,
understand your style and its impact
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Who is a Facilitator?
• A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together
• Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it)
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Styles Available to a Facilitator
Authoritative • Directing• Informing• Confronting
Facilitative• Releasing tension• Eliciting• Supporting
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Questioning
• Facilitator uses questions to help a group identify, explore, clarify and develop their understanding, and also help them decide what to do
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application in leadership
• To expand Leadership (Green area) you have the Red and Yellow Pills to offer
• The Red Pill is disclosure and the Yellow pill is willingness to take in feedback.
• Leaders who do not disclose and do not take feedback, do not make very effective leaders.
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OPEN
---> Ask for Feedback||\/
Disclose and Tell about Self in Public
BLIND
HIDDENUNKNOW
N
Figure 2: Large Green Window Pane
improved stage
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The Monopolizer
• Takes up all the time with their own issues, making it difficult for others to participate
• Interrupts, fails to listen and generally dominates discussions
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The Complainer
• Continually finds fault with everything
• Is not a problem solver, but a problem seeker
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The Hostile One
• Makes confrontational remarks
• Attacks (verbal) other participants or the facilitator
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The Negative One
• Dwells on complications, problems
• Avoids finding solutions or positive points
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The Dominator
• Think they have all the answers, want to control the discussion
• Think they are superior to everyone else.
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The Whisperer-Conspirator
• Has private conversations while the facilitator or others are speaking.
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Level of ResultsLevels Description ResultI Reaction: What is the participant’s
response to the training?Output
II Learning: What did the participant learn?
Output
III Behaviour Change: Did the participant’s learning affect their behaviour?
Outcomes
IV Organizational Performance: Did participant’s behaviour changes affect the organization?
Outcomes
V Return on Investment Impact
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Measures …
Levels Description Measure
I Reaction Satisfaction or happiness
II Learning Knowledge or skills acquired
III Behaviour Change Transfer of learning to workplace
IV Organizational Performance Transfer or impact on society
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Evaluation Tools
• Daily Feedback• Session Feedback• End-of-Course Evaluation• Post-course Evaluation• Research
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UNITED NATIONS SIAPUNITED NATIONS SIAP
PARTICIPANTSPARTICIPANTS
SIAP’s Evaluation Framework
CoursePlan
DiagnosticTest
Grading Sheet
Topics/LessonsTopics/LessonsTopics/Lessons
Topics/LessonsTopics/Lessons
Exams/TestsExams/TestsExams/Tests
Pre-CourseExpectation
After-CourseEvaluation
EvaluationForms
CourseEvaluation
Directives forTraining Organization
Education Strategy
GOVERNING COUNCILGOVERNING COUNCIL
Program ofCourses
ProgramEvaluation
StrategyEvaluation
StrategicPlan
AlumniSurvey
Clients Survey
Course InfoRequest
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