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1 U.S. Strategic Vision

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Description Who are Al and Betty? AL: Is the customer who needs it now. Time is important. Example: Al works for a manufacturing company that is dependent on machines. One of the motors for the machines broke, and they cannot produce anything with out one. He needs this motor NOW! BETTY: Has the time to shop around, and sees the benefit in getting the item for the best price. Example: Lets come up with one. 2

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Al and Betty get a Relevant Offer 3 Relevant Offer: Making certain the products we are providing is something that is the best fit for the customer, and that Grainger is providing the customer with the right solutions.

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Al and Betty get AMAZING customer Service 4 Amazing Customer Service: Grainger strives to provide customers with exceptional customer service every time every location.

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Al and Betty Mutliplies! 5 REACH: Grainger strives to expand our reach to attract new customers.

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Employees First Choice! 6 Employees First Choice: Profitability grows and Grainger becomes the best company and attracts the BEST employees! (LIKE YOU!)

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More for Al and Betty 7 SCALE INNOVATION Innovation: New ideas. Scale: Grainger's Size and what we distribute Continuous Improvement: Improving upon the way Grainger does business.

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Al and Betty Go on vacation 8

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Grainger is Al and Bettys 1 st Choice 9