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Water Safety Conference 2010

Melissa Adriano-Alcasid

IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP

Melissa M. Adriano

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IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP

Water Safety ConferenceNovember 2-4 2010, Kuching, Malaysia

Location

Population served

No of Employees

DW Coverage %

Sanitation Coverage %

Manila Water Company, Inc.Metro Manila, Philippines

Danang Water Supply Co.Danang City, Vietnam

approx. 5.9 million Approx. 0.85 million

2,200 470

99

16

60

N/A

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Focus area

Date WOP commenced

Expected outcomes

Water Quality Management and Monitoring

December 2009

Greater assurance of safe water supply provision and increased capacities to address water quality constraints

IMPROVING SERVICES DELIVERY THROUGH A PARTNERSHIP

Water Safety ConferenceNovember 2-4 2010, Kuching, Malaysia

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TWINNING PARTNERSHIP

and

Objective: To strengthen DAWACO’s water quality management processes by

maintaining adequate chlorine residual levels in the water supply distribution network and improving water quality monitoring (per DAWACO’s Water Safety Plan) in order to safeguard against public health hazards.

Program Duration: 12 months

Starting in pilot locations with highest potential health risks

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Twinning ActivitiesPartnership Timeline

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● Consultations● Classroom lectures● On-the-job training● Study tours● Technology demonstration● Sharing of SOPs, manuals● Provision of equipment

Twinning Activities

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Policies Shared

● Network flushing guidelines● Dirty water complaint standards● Water quality monitoring plan

- forms - logging system- reporting system

● Standard Operating Procedures- water sampling- collection of samples- determination of sampling points- network flushing & disinfection

Key Training Programs

● Water Quality Management● Water Quality Assurance Program

- monitoring plan- network flushing & disinfection

● Incident Management- critical project/activity review (CPR)

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MANILA - DAWACO TWINNINGChosen Residential Area for Pilot: MAN THAI,

Danang City, VietnamFlushing

pt.

RESULTS Nearly 4,000 households have elevated residual

chlorine upon continuous flushing and disinfection of water network lines

Maintained adequate residual chlorine levels of 0.2 ppm (minimum) in the distribution lines upon installation of interim chlorine booster

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MUTUAL PARTNER INTERESTS AND BENEFITS

Danang Water Supply Company(Recipient Partner)

Manila Water Company (Mentor Partner)

Strengthened capabilities to address water quality issues

Enhanced professional and personal experiences

Tangible service improvements in pilot areas with plans to scale-up

Improved understanding of new conditions and challenges in Vietnam

Access to new innovations, practices, technologies and information

Application of corporate social responsibility goals

Networking with peers Opportunity to work beyond WOP

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The program gave MWC an exceptionally revealing experience to validate its Water Quality Monitoring System.

INSIGHTS/ LESSONS LEARNED

DAWACO has its own unique and practical way of resolving issues and problems.

Improving water quality in the system is a continuing program.

Securing the Future Today