1 Work in pairs and take turns to read aloud the following sentences Discuss and put the sentences in the order according to your discussion

৳ Look Irsquove got a leaflet about it ৳ Itrsquos a university helpline for students

who are having problems ৳ I know a girl called Abbie ৳ Hello can I speak to Abbie please ৳ She should be She works for Nightline ৳ Whorsquos calling

1048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654104865410486541048654Watch Conversation 1 and check your answers

4-6-3-5-1-2

1 Jacky tells Kate that Abbie is ______ (a) away for the weekend (b) busy (c) upstairs (d) out2 Jacky says she will ______ (a) give Abbie a message (b) give Abbie Katersquos number (c) ask Abbie to call Kate back (d) speak to Abbie soon3 Janet knows Abbie because ______ (a) theyrsquore both freshers (b) they have a tutorial together (c) Abbie has a tutorial just after her (d) Abbiersquos room is next to hers

2 Watch Conversation 1 again and choose the best way to complete the sentences

2 Watch Conversation 1 again and choose the best way to complete the sentences

4 Kate says that Abbie ______ (a) does a lot of work for Nightline (b) is a very good listener (c) is interesting (d) knows a lot of people5 Kate tells Janet that she is ______ (a) a volunteer for Nightline (b) thinking of being a volunteer (c) going to call Nightline because she needs help (d) having some problems

Language and culture

Helpline and nightlineHelplines in many countries are available for all different problems and situations not only through telephones but also via the Internet In the UK there are these kinds of services for all sorts of health matters family problems and social or educational concerns that people may have Many are organized by charities and run by volunteers Often qualified professionals also help either by giving direct advice or by training the volunteers

A nightline is a listening supportand information service run by studentsfor students It operates in over 40universities in the UK The service offersa helpline service usually all night everynight during term time

3 Work in pairs Write down varied predictions for possible answers to the following questions

Now volunteers are welcome to share the prediction to the class and then the class will vote for the craziest idea

1 Has Abbie called back2 What is Abbiersquos position in Nightline3 Why does Kate want to speak to Abbie4 Who trains the student volunteers in Nightline5 What are ldquolistening skillsrdquo6 Can you give an example of listening skills

Watch Conversation 2 and check your answers

No she hasnrsquot

She trains volunteers

Experienced students

Listen carefully and then repeat what people have said a little differently

To tell her she canrsquot make the next training session

The ability to really listen to someone and make them feel yoursquore listening

1 Has Abbie called back

2 What is Abbiersquos position in Nightline

3 Why does Kate want to speak to Abbie

4 Who trains the student volunteers in Nightline

5 What are ldquolistening skillsrdquo

6 Can you give an example of listening skills

Work in pairs to read the following dialogue first and try to put in your own words as long as they fit with the context and meaningAbbie Hi Abbie speakingKate Hi Abbie itrsquos Kate SantosAbbie Hi Irsquom sorry not to have called you back Irsquove got a lot on at the moment Howrsquos thingsKate Fine I just wanted to let you know I wonrsquot be able to come to the next training sessionAbbie Um hellip Itrsquos quite an important session Oh (1) _________ Therersquos someone at the door hellipAbbie Hi Irsquom sorry look (2) ____________Kate Sure What time

Abbie Is three orsquoclock OKKate Threersquos fine Abbie OK Irsquoll call you then Speak soonKate ByeAbbie Bye hellipKate Abbiersquos my Nightline trainerJanet (3) ______________ shersquos your Nightline trainer But shersquos still a studentKate Well experienced students train new students thatrsquos (4) ________________Janet Oh I seeKate Itrsquos great At the moment shersquos training us in listening skillsJanet Listening skills (5) ______________ listening skills

Kate Um hellip The ability to really listen to someone and make them feel yoursquore listening Itrsquos very importantJanet Irsquove never (6)_________ that beforeKate Yes for example one thing you can do is listen carefully and then repeat what someone says but maybe a little differentlyJanet (7) ________ repeat what someone says but maybe not the exact same wordsKate Yes You see when you do that you check yoursquove understood and you show them yoursquore really listeningJanet So they know yoursquove really heard themKate Very good Janet I can see (8)________ Hi hellip howrsquos it going

Abbie Hi (1) Abbie speakingKate Hi Abbie itrsquos Kate SantosAbbie Hi Irsquom sorry not to have called you back Irsquove got a lot on at the moment Howrsquos thingsKate Fine I just wanted to let you know I wonrsquot be able to come to the next training sessionAbbie Um hellip Itrsquos quite an important session Oh (1) ________________________ Therersquos someone at the door hellipAbbie Hi Irsquom sorry look (2) ____________ ____________Kate Sure What time

4 Watch Conversation 2 again and complete the sentences

can you hold on a moment

can I call you back later

Abbie Is three orsquoclock OKKate Threersquos fine Abbie OK Irsquoll call you then Speak soonKate ByeAbbie Bye hellipKate Abbiersquos my Nightline trainerJanet (3) ______________ shersquos your Nightline trainer But shersquos still a studentKate Well experienced students train new students thatrsquos (4) ________________Janet Oh I seeKate Itrsquos great At the moment shersquos training us in listening skillsJanet Listening skills (5) _________________ listening skills

Yoursquore saying

the way it works

What do you mean

Kate Um hellip The ability to really listen to someone and make them feel yoursquore listening Itrsquos very importantJanet Irsquove never thought about that beforeKate Yes for example one thing you can do is listen carefully and then repeat what someone says but maybe a little differentlyJanet (6)______________________ repeat what someone says but maybe not the exact same wordsKate Yes You see when you do that you check yoursquove understood and you show them yoursquore really listeningJanet (7)So they know yoursquove really heard themKate Very good Janet I can see (8)___________________ Hi hellip howrsquos it going

So what yoursquore saying is

yoursquove got it already

Language and cultureEmergency telephone number in different countries and areas1 Mainland China police 110 fire alarm 119 ambulance 120 2 Hong Kong 9993 Macao 0004 Japan police 110 fire alarm 1195 England emergency call in common use 999 1126 Canada and the US 9117 Australia 000

Everyday English

5 Work in pairs and answer the questions about Everyday English1 We get on really well (a) We have the same job (b) We like each other a lot2 Irsquove got a lot on (a) Irsquom very busy (b) Irsquom working hard3 Howrsquos things (a) How are you (b) Have you got a problem4 Speak soon (a) We must talk soon (b) Wersquoll talk soon5 Thatrsquos the way it works (a) Itrsquos a good method (b) Thatrsquos how itrsquos done6 Yoursquove got it (a) Yoursquove understood (b) Yoursquore clever

Answers 1 b 2 a 3 a 4 b 5 b 6 a

6 Work in pairs and make a dialogue based on the cues with the help of the functional expressions on the next pageStudent A Answer the phone giving your nameStudent B Ask to speak to a friendStudent A Say yoursquoll check whether Student Brsquos friend is there and ask Student B to waitStudent B Agree to waitStudent A Explain why Student Brsquos friend canrsquot come to the phone and ask if you can give them a messageStudent B Say yes and give a message to change an arrangementStudent A Check that yoursquove understood

Student B confirm that Student A is right Student A Say yoursquoll give Student Brsquos friend the messageStudent B Thank Student A and say goodbye

Checking invite one or two pairs to act out their dialogue

Functional expressions

Calling saying who you arehellip speakingItrsquos hellip

Making requests on the phoneCan I speak to hellip pleaseCan you hold on (a moment)Can I you give her a messageCan you ask her to call me backCan I call you back later

Answering requests on the phoneIrsquoll see if shersquos in free hereIrsquoll tell her you calledShersquos out busy Irsquom afraidChecking that yoursquove understoodYou mean hellipSo hellipYoursquore saying hellipWhat How do you mean hellip

Functional expressions

Example answer

Student A Hello itrsquos Li Ming speaking Student B Hi Li Ming is Wang Mei there I would like to talk to herStudent A Irsquoll have a look to see if she is in her room Could you wait for a minuteStudent B No problem ThanksStudent A Hello Wang Mei is in her room but she is talking to her mother on MSN on an important matter Would you like to leave a message for herStudent B Yes please Could you say Gao Kai phoned and he cannot go to the library with her this afternoon

Student A Ok I will tell her that you cannot go to the library with her this afternoon Is that rightStudent B Yes thatrsquos rightStudent A Fine I will give her the message as soon as she finishes talking to her motherStudent B Many thanks for your help Bye

Practicing functional expressions1 Work in pairs with the chart on the next ppt2 Each pair prepares a coin3 You and your partner take turns to toss the coin If it is

heads advances two squares and if it is tails one square4 When you move to a certain box your partner will ask you

the question in the box and you need to give an answer If it is an answer ask the corresponding question If you fail to do so you will miss one turn

5 The activity finishes when the coin reaches ldquoFinishrdquo

9 Irsquove got a lot on

1 Is Li Ming here Irsquod like to talk to him

Start

4 Can I give her a message

2 Howrsquos things

3 Irsquoll tell her you called

5 Thatrsquos the way it works

6 We get on really well

7 Can you hold on a moment

8 Irsquoll see if he is free

Finish

• Slide 1
• Slide 2
• Slide 3
• Slide 4
• Slide 5
• Slide 6
• Slide 7
• Slide 8
• Slide 9
• Slide 10
• Slide 11
• Slide 12
• Slide 13
• Slide 14
• Slide 15
• Slide 16
• Slide 17
• Slide 18
• Slide 19
• Slide 20
• Slide 21
• Slide 22