10 17 apr mor final - sun tran reports/10_17 apr... · 2017. 5. 22. · i.system highlights and...

MONTHLY REPORTAPRIL 2017

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Sun Tran & Sun VanMonthly Operations Report

Table of Contents

April 2017SECTION PAGE

I.System Highlights and Accomplishments 3-10

II.Sun Tran

a.Ridership 11b.Revenue 12c.Pass Sales 13d.Summary of Expenses 14e.System Summary 15f.Annual Ridership 16g.Performance Indicators 17-27h.Route Performance Profile 28i.Route Passenger Per Hour Ranking 29j.Customer Satisfaction 30

III.Sun Vana.Ridership & Revenue Collection 31b.Summary of Expenses 32c.System Summary 33-34d.Annual Ridership 35e.Performance Indicators 36-41f.Customer Satisfaction 42

IV.Glossaries 43-44

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Sun Tran & Sun VanStrategic Goals Progress Update

April 2017

In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Van’s ongoing efforts to achieve FY 2017 system goals and objectives.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Tran’s Customer Service Center answered 94 percent of the total number of calls received, the same as the previous month anda 3 percent increase from the same time last year.

Sun Tran experienced a 6 percent decrease in compliments, when compared to the previous month.

The number of complaints during the month decreased by 19 percent when compared to the previous month and increased by 10 percent when compared the same time last year.

Customer Service Representatives met the established goal of answering at least 85 percent of total calls, keeping the average ring time at 14 seconds or less and keeping the calls at 90 seconds or less. These goals are to help ensure better service for the thousands of passengers who phone the call center.

Sun Van Customer CallsSun Van’s dispatch answered 87.7 percent of calls offered, the same as the previous month and an increase of 3.1 percent from April of last year.

Reservations answered 97.7 percent of calls offered during the month of April, an increase of 1.7 percent when compared to the previous month and increase of 1.6 percent from the same time last year.

Spanish Reservations answered 95.9 percent of the calls offered, a 0.1 percent increase from last month and a 1.3 percent increase from the same time last year.

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April 2017

Dispatch percentage of abandoned calls was 2.9 percent, Reservations abandoned calls were 1.5 percent, and Spanish Reservations calls were 2.1 percent, all reaching their goal of three percent or less.

Dispatch answered 14,467 calls, a decrease of 15.3 percent when compared to the same time last April. Reservations answered 15,821 calls, a 9 percent decrease when compared to the same time last year. Reservations Spanish answered 882 calls, a 9 percent increase when compared to the same time last year.

Special Services Office ActivityThe Special Services Staff assisted approximately 4,283 customers during the month of April, a 15.72 percent decrease when compared to the previous month. The daily average was 214 customers, compared to 221 for the prior month and 195 for the same time last year.

Staff issued a total of 2,105 SunGO ID & Cards during the month of April, an decrease of 20.72 percent when compared to the previous month and a decrease of 11.03 percent when compared to the same time last year. Specifically, the cards issued in April2017 were, 1,881 low-income (530 replacement), 522 disabled (261 replacement), and 252 senior (80 replacement).

Agents answered 2,873 calls on the English line or 86.07 percent of calls answered with 400 calls abandoned. This was an increase of .77 percent when compared to the same time last year.

Agents answered 43 calls on the Spanish line or 93.48 percent of calls answered with 0 calls abandoned. The percent calls answered for Spanish was lower compared to the prior month and the same time last year.

We continue to monitor staffing needs to improve call statistics and decrease abandoned calls and wait times.

Ensure an Efficient and Effective Operation

Sun Tran Maintenance GoalsA total of 129 preventative maintenance inspections of Sun Tran buses, 9 preventative maintenance inspections of support

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April 2017

vehicles and 33 AC inspections of buses were completed, all with 100 percent on-time performance. A total of 14 Quality Assurance Inspections were performed by Maintenance Managers and Supervisors.

The active fleet for Garage 1 (South Yard) maintenance shop is 121 buses and the active fleet at Garage 2 (NW Facility) is 125 buses. The total active fleet for the month remains the same as the previous month at 246.

Warranty GoalFor Fiscal Year 2017, the goal is to reduce un-recovered warranty by $74,649. The monthly goal is $6,220.75 and the cumulative goal is $62,207.50. Warranty recovered during the month of April was zero, not reaching the monthly goal. The cumulative warranty recovered through April was $ 76,944.74, meeting the cumulative goal.

Workforce ComplianceOn 4/7/2017 a conference call was held with attorney Nancy Campbell, Human Resources and Accounting. Finalization of the tuition reimbursement as listed in the Administrative Employee Handbook was discussed.

On 4/12/2017 the Sun Van employment applications were updated and reviewed for government compliance. The revised application was added to the Sun Van website.

Employee and Labor Relations A meeting was held at Sun Van attended by the Company, the Bargaining Unit Representatives and Gallagher (the health benefitsbroker) to discuss the 2018 benefit costs. The information was given to the Bargaining Unit to share with the rank and file members. A vote was held and the Union unanimously approved the 2018 benefits as presented to them.

An administrative staff meeting was held at Sun Van to discuss staff car usage, car logs, road check quizzes and travel training.

The Quarterly Safety meeting with most Bargaining Unit Van Operators was held at Sun Van.

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April 2017

Cost Saving Measures & Efficient FacilitiesDuring the month of April, Sun Tran’s Northwest Facility produced 15,250 kWh of electricity from the solar panels. This provides a cost avoidance of approximately $1,525 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucson’s Department of Transportation of $2,440.

Transit Task Force (TTF)The Transit Task Force meeting was held on April 3, 2017. Sun Tran staff presented on SunGO Card issues, and participated in activities related to the Five Year Strategic Plan.

TrainingsFour Sun Tran employees attended NTI’s Introduction to Transit Service Planning. The course sought to have participants understand public transit service planning. By the end of the course, participants were able to undertake conceptual service planning/design and redesign, including routing and scheduling, transit budgeting, and calculating levels of service and capacity.

New Bus Stop SignsSun Tran worked with contractor to continue installation of new bus stop signs. Project is on pace to have all signs replaced by end of fiscal year.

Improve Safety and Security

FTA Drug & Alcohol Awareness TrainingSeveral Sun Tran and Sun Van employees attended FTA Drug & Alcohol Awareness training. This training walked participants through the key steps required to build and maintain a complete DOT regulated employee-testing program. RLS & Associates conducted the training.

NTI Securing Community Mobility This course discusses the potential threats to community transportation systems and provides employees with techniques from improving security and preventing crime and acts of violence against the system, passengers, and themselves. NTI emphasized

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April 2017

employee preparation for the workday, workplace violence prevention, and increasing transportation security. NTI trained employees to use common sense, and to observe and report perceived threats or dangerous events so that operations can run safely, smoothly, and efficiently.

NTI Assault Awareness & Prevention The goal of this course is to give bus operators in the transit industry the knowledge and skills needed to reduce the likelihood of assault incidents from occurring. Prevention methods covered include defining assault, discussing the types of incidents that could be considered assault and recognizing key vulnerability factors. Prevention strategies focus on communication and response skills, and the value of reporting incidents. In addition, the training includes information on the importance of seeking assistance to recover from assault incidents.

Driver PartitionsSun Tran worked with contractor to install driver partitions on 27 Sun Tran vehicles. Marketing staff also provided information and access to the media to document the installation of the driver partitions.

Increase Ridership

Sun Tran RidershipPassenger ridership for April totaled 1,288,796. This is an decrease of 180,989 or 12.3 percent when compared with the prior year and is under the budgeted level by 285,824 or 18.2 percent.

YTD passenger ridership is 13,897,871. This is an increase of 918,462 or 7.1 percent when compared with the prior year and is under budgeted level by 1,750,269 or 11.2 percent.

Passenger revenue for April was $804,452. This is an decrease of $31,326 or 3.7 percent when compared to the prior year.YTD passenger revenue is $8,842,604 which is an increase of $1,177,101 or 15.4 percent from the prior year and $729,696 or 8.2 percent under budget.

Sun Tran’s April pass sales were $380,934 after allocating Sun Link and Sun Shuttle’s pass sales – revenue share of $4,514 and $2,360 respectively. Current month passenger revenue is under budget by $8,118 or 1.0 percent.Revenue per passenger boarding in April was $.62 cents compared to $.57 cents last year for the same time period.

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April 2017

The overall farebox recovery ratio for April is 17.3 percent, while YTD average is 19.4 percent.

Sun Van Ridership Sun Van ridership, ADA and Optional passenger trips for the month of April 2017 were approximately 41,922 trips. This year’s trips were approximately 5.3% lower when compared to April 2016 trips.

Sun Van ridership for April totaled 45,165. This is a decrease of 2,814 or 5.9 percent when compared to April 2016.

Revenue passengers, excluding Personal Care Attendants (PCA) decreased by 2,516 passengers or 5.5 percent.

Total passenger ridership year to date is 473,887. This is a decrease of 7,147 or 1.5 percent when compared to last fiscal year.Revenue passengers, excluding Personal Care Attendants (PCA), decreased by 4,936 passengers or 1.1 percent.

Sun Link Sun Tran staff facilitated brainstorming and prioritizing activity at meeting with stakeholders along Sun Link route to decide how to best collaborate together. Staff also presented information about how Sun Tran is currently promoting Sun Link and the five districts.

Staff attended the monthly marketing meetings with Sun Link operations, City of Tucson and TDOT employees. The meeting this month focused on future events and working together to promote each other’s events. There was talk about The Tucson Folk Festival and how to best collaborate with the Sun Link Stakeholders Marketing Group.

Marketing campaigns related to Sun Tran Ridership Sun Tran Marketing staff met with various contractors about performing a photo shoot to support ridership campaigns related to the Frequent Transit Network.

Staff developed an e-Blast using Constant Contact to reach out to TRP organizations along Frequent Transit Network, and started sending out e-Blast to select organizations.

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April 2017

Staff made follow-up calls to five TRP organizations along Frequent Transit Network about employees commuting by transit (Cenpatico, HealthNet, HDR, Cox Communications, Cheddars).

Marketing staff promoted new Route 204X by e-Blast to Raytheon and Bombardier employees.

Ads were submitted to the Parks and Recreation Summer Guide, the Green Valley News, Sahuarita Sun, AZ Daily Star and Bear Essentials promoting the upcoming SummerGO Youth Pass.

Community OutreachSun Tran attended the first Annual Fair Event at the Southern Arizona Community Food Bank. About 50 people came and it is expected to grow in the years to come.

Sun Tran attended the Cyclovia event, where a driver taught hundreds of interested people how to put their bicycles on the bus. Sun Tran also attended the Earth Day event at the Children’s Museum. Thousands of people attended.

One START Mobility Training session was held during the month at the Place at Broadway East with thirteen people in attendance.

Online Passenger ToolsSun Tran’s Facebook page audience was the same when compared to the previous month and increased by almost three percent whencompared to the same time last year. Sun Tran’s most popular post was “Stay tuned for the new and approved $25 for $20 promotionstarting June 1, 2017. It had a reach of 478.

Sun Tran’s Twitter audience grew by 1.24 percent when compared to the previous month, and by 6.76 percent when compared to the same time last year. Sun Tran’s Twitter page had 21,300 impressions, a decrease of.34 percent when compared to the previous month. The top tweet was about the upcoming Folk Fest Express.

Sun Tran’s website had 123,746 page views, a decrease of 20 percent when compared to the previous month. The website had a totalof 81,600 sessions – the period of time a user is actively engaged with the website is one minute and 46 seconds. In April, 78 percent

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April 2017

of sessions were from a mobile device and 58 percent of page views come from the routes and times page, continuing to be the most popular page on the Sun Tran website.

Sun Tran staff presented to the Travel Reduction Program on how to use online passenger tools related to the improved bus stop signs.

Sun Tran Marketing and IT staff met with members of visually impaired community to discuss and improve accessibility of Sun Tranapp and website.

GoTucson Mobile AppThe GoTucson mobile app has continued to be promoted during the month of April 2017 through placed advertising, social media and online.

The number of individuals utilizing the GoTucson mobile app to ride transit throughout the community was 5,374 compared to 5,814 in March 2017.

The GO Tucson mobile app has continued to be promoted at START sessions, community events, social media and online.

SunGO Sales Outlet Expansion Sun Tran staff reached out to Bashas/ Food City about potentially collaborating with them as Sales Outlets. Staff discussed technical solutions to Food City’s IT needs, and developed recommendations for how to best collaborate with Food City as a SalesOutlet. Staff adapted Pass Provider Agreement for Food City.

Staff reached out to Pima County Housing Office about becoming a Sales Outlet.

Expansion of SunGO SalesStaff developed recommended guidelines for bulk ticket sales in order to increase sales of SunGO Tickets.

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SUN TRAN RIDERSHIP

VARIANCE APRIL VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 360,583 427,047 (66,464) -15.6% 509,000 (148,417) -29.2% ECONOMY FARE 543,120 576,819 (33,699) -5.8% 648,920 (105,800) -16.3% EXPRESS FARE 16,361 19,201 (2,840) -14.8% 21,640 (5,279) -24.4% DAY PASS 75,159 81,174 (6,015) -7.4% 8,930 66,229 741.6% OTHER 68,158 65,546 2,612 4.0% 66,000 2,158 3.3%ROUTE REVENUE PASSENGERS 1,063,381 1,169,787 (106,406) -9.1% 1,254,490 (191,109) -15.2% TRANSFER PASSENGERS 199,322 270,130 (70,808) -26.2% 285,670 (86,348) -30.2% CHILDREN =<5 25,389 29,030 (3,641) -12.5% 33,760 (8,371) -24.8% PCA 704 838 (134) -16.0% 700 4 0.6% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%OTHER ROUTE PASSENGERS 225,415 299,998 (74,583) -24.9% 320,130 (94,715) -29.6%

TOTAL PASSENGERS 1,288,796 1,469,785 (180,989) -12.3% 1,574,620 (285,824) -18.2%1,288,796 1,469,785 (180,989) (1,574,620)

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridersh

CURRENT YEAR

PRIOR YEAR

Weekdays 20 21CURRENT

YEARPRIOR YEAR Weekdays 54,144 59,563

Saturdays 5 5 19 21 Saturday 24,529 28,485 Sundays 5 4 Sunday 16,654 19,133 Holidays 0 0 Holidays 0 0

Total 30 30 Total 42,960 48,993

YEAR TO DATEVARIANCE APRIL VARIANCE

ROUTE PASSENGERS:CURRENT


FULL FARE 3,887,706 3,687,719 199,987 5.4% 4,811,770 (924,064) -19.2% ECONOMY FARE 5,605,567 5,086,245 519,322 10.2% 6,221,610 (616,043) -9.9% EXPRESS FARE 177,451 164,110 13,341 8.1% 233,920 (56,469) -24.1% DAY PASS 828,930 713,644 115,286 16.2% 376,370 452,560 120.2% OTHER 719,093 624,459 94,634 15.2% 774,680 (55,587) -7.2%ROUTE REVENUE PASSENGERS 11,218,747 10,276,177 942,570 9.2% 12,418,350 (1,199,603) -9.7% TRANSFER PASSENGERS 2,366,779 2,404,524 (37,745) -1.6% 2,840,760 (473,981) -16.7% CHILDREN =<5 304,889 291,894 12,995 4.5% 382,770 (77,881) -20.3% PCA 7,456 6,814 642 9.4% 6,260 1,196 19.1% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%OTHER ROUTE PASSENGERS 2,679,124 2,703,232 (24,108) -0.9% 3,229,790 (550,666) -17.0%

TOTAL PASSENGERS 13,897,871 12,979,409 918,462 7.1% 15,648,140 (1,750,269) -11.2%13,897,871 12,979,409 918,462 15,648,140

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridersh

CURRENT YEAR

PRIOR YEAR

Weekdays 211 215CURRENT

YEARPRIOR YEAR Weekdays 56,180 51,920

Saturdays 44 41 162 162 Saturday 26,360 26,145 Sundays 44 37 Sunday 17,858 18,991 Holidays 5 3 Holidays 19,652 13,982

Total 304 296 Total 45,717 43,849

Notes:A correction was made to the reported FY17 Q1 Ridership Budget in FY17 Q2 subsequent to publication.The YTD budget was updated accordingly.FY16 strike ridership was 226,526 for August and 277,338 for September for a total of 503,864 passengers.Due to the strike, August had 3 less Saturdays and 4 less Sundays, while September had 2 less Sundays.

School Days

APRIL

APRIL

School Days

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APRIL VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 487,488 546,946$ (59,458)$ -10.9% 538,160$ (50,672)$ -9.4% ECONOMY FARE 197,285 163,834 33,451 20.4% 139,690 57,595 41.2% EXPRESS FARE 29,294 32,074 (2,780) -8.7% 28,330 964 3.4% DAY PASS 36,279 42,998 (6,719) -15.6% 46,450 (10,171) -21.9% OTHER 54,106 49,927 4,179 8.4% 59,940 (5,834) -9.7%

TOTAL ROUTE PASSENGER REVENUE 804,452$ 835,778$ (31,326)$ -3.7% 812,570$ (8,118)$ -1.0%804,452

YEAR TO DATE APRIL VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 5,551,322$ 5,097,088$ 454,235$ 8.9% 6,447,730$ (896,408)$ -13.9% ECONOMY FARE 1,866,437 1,363,391 503,045 36.9% 1,743,980 122,457 7.0% EXPRESS FARE 363,163 301,105 62,058 20.6% 398,410 (35,247) -8.8% DAY PASS 484,189 397,450 86,739 21.8% 413,830 70,359 17.0% OTHER 577,494 506,470 71,024 14.0% 631,350 (53,856) -8.5%

TOTAL ROUTE PASSENGER REVENUE 8,842,604$ 7,665,503$ 1,177,101$ 15.4% 9,635,300$ (792,696)$ -8.2%8,842,604

Notes: A correction was made to the reported FY17 Q1 Revenue Budget in FY17 Q2 subsequent to publication.The YTD budget was updated accordingly.Adjustments may impact year-to-date revenue actuals due to the application of credits to sales from a prior month.FY17 A fare change took effect on January 3,2017 FY16 August cash revenue was $205,603 due to the strikeFY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $203,877 for Sun Link's YTD Fiscam Year 2017 revenue share 203,877 YTD pass revenue has been reduced by $27,188 for Sun Shuttle's YTD Fiscal Year 2017 revenue share 27,188

SUN TRAN REVENUE

APRIL VARIANCE

APRIL VARIANCE

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SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUEAPRIL VARIANCE APRIL VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 4,896 3,844 1,052 27.4% 18,367 13,454 $4,913 36.5%8459 DISCOUNTED DAY PASS 8,956 16,882 (7,926) -46.9% 17,912 29,544 ($11,632) -39.4%8450 FULL FARE 7 DAY 0 0 - 0.0% 0 0 $0 0.0%8450 FULL FARE MONTHLY 3,100 3,418 (318) -9.3% 135,840 139,880 (4,040) -2.9%8451 ECONOMY MONTHLY 6,740 6,619 121 1.8% 119,049 97,340 21,710 22.3%8452 EXPRESS MONTHLY 435 481 (46) -9.6% 25,109 25,712 (603) -2.3%8455 ANNUAL 0 0 0 0.0% 0 0 $0 0.0%8453 COLLEGE PASS (1) 4 (5) -125.0% (128) 406 ($534) -131.7%8453 COLLEGE PASS EXPRESS 0 1 (1) -100.0% 0 159 ($159) -100.0%8454 SUMMERGO YOUTH PASS 0 74 (74) -100.0% - 3,182 ($3,182) -100.0%

SUBTOTAL: 24,126 31,323 (7,197) -23.0% 316,148$ 309,676$ 6,472$ 2.1%STORED VALUE

8450 FULL FARE STORED VALUE 26,880 10,736 16,144 150.4% 40,320 16,104 24,216 150.4%8451 ECONOMY STORED VALUE 37,318 40,236 (2,918) -7.3% 22,391 20,118 2,273 11.3%8452 EXPRESS STORED VALUE 922 1,200 (278) -23.2% 2,075 2,400 (326) -13.6%

SUBTOTAL: 65,120 52,172 12,948 24.8% 64,785$ 38,622$ 26,163$ 67.7%

TOTAM 89,246 83,495 5,751 6.9% 380,934$ 348,298$ 32,636$ 9.4%89246 83495 5751 380,934 348,298 32,636

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 49,774 38,039 11,735 30.8% 179,790 133,137 46,654 35.0%8459 DISCOUNTED DAY PASS 165,432 151,036 14,396 9.5% 304,403 264,313 40,090 15.2%8450 FULL FARE 7 DAY 6 226 (220) -97.3% 59 2,868 (2,809) -97.9%8450 FULL FARE MONTHLY 35,575 28,440 7,135 25.1% 1,493,397 1,152,387 341,011 29.6%8451 ECONOMY MONTHLY 70,497 53,913 16,584 30.8% 1,120,202 792,435 327,767 41.4%8452 EXPRESS MONTHLY 4,590 3,650 940 25.8% 253,150 192,675 60,475 31.4%8455 ANNUAL 1 20 (19) -95.0% 427 13,971 (13,544) -96.9%8453 COLLEGE PASS 2,087 3,071 (984) -32.0% 345,656 317,153 28,503 9.0%8453 COLLEGE PASS EXPRESS 161 243 (82) -33.7% 59,696 55,276 4,420 8.0%8454 SUMMERGO YOUTH PASS 39 48 (9) -18.8% 1,625 (522) 2,147 -411.3%

SUBTOTAL: 328,162 278,686 49,476 17.8% 3,758,405$ 2,923,691$ 834,713$ 28.5%STORED VALUE

8263 FULL FARE STORED VALUE 215,830 93,436 122,394 131.0% 323,745 140,154 183,591 131.0%8450 ECONOMY STORED VALUE 504,844 289,140 215,704 74.6% 264,244 144,570 119,674 82.8%8452 EXPRESS STORED VALUE 10,773 11,264 (491) -4.4% 22,663 22,528 135 0.6%

SUBTOTAL: 731,447 393,840 337,607 85.7% 610,652$ 307,252$ 303,400$ 98.7%

TOTAL 1,059,609 672,526 387,083 57.6% 4,369,056$ 3,230,943$ 1,138,113$ 35.2%1059609 672526 387083 4,369,056 3,230,943 1,138,113

Note:FY17 A fare change tool effect on January 3,2017 FY16 August cash revenue was $205,226 due to the strikeFY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $203,877 for Sun Link's YTD FiscaL Year 2017 revenue shareYTD pass revenue has been reduced by $27,188 for Sun Shuttle's YTD Fiscal Year 2017 revenue share

APRIL APRIL VARIANCEVARIANCE

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APRIL APRIL MONTHLY CURRENT

YEAR PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,549,671$ 1,383,246$ (166,425)$ -10.7% 1448365 (101,306)$ -7.0%MAINTENANCE WAGES 345,259 409,001 63,742 18.5% 392,192 46,933 12.0%SALARIES 399,078 313,567 (85,511) -21.4% 351,171 (47,907) -13.6%FRINGE BENEFITS 1,018,338 1,061,257 42,919 4.2% 1,003,082 (15,256) -1.5%SERVICES 284,082 423,469 139,387 49.1% 457,463 173,381 37.9%UTILITIES 91,066 54,742 (36,324) -39.9% 69,532 (21,534) -31.0%VEHICLE MAINTENANCE 290,540 294,029 3,489 1.2% 408,686 118,146 28.9%MATERIALS AND SUPPLIES 23,441 75,294 51,853 221.2% 116,500 93,059 79.9%CNG FUEL 47,074 - (47,074) -100.0% 60,808 13,734 22.6%DIESEL FUEL 312,971 214,828 (98,143) -31.4% 436,717 123,746 28.3%UNLEADED FUEL 7,602 6,689 (913) -12.0% 6,833 (769) -11.2%CAPITAL OUTLAY 117,000 - (117,000) -100.0% 11,276 (105,724) -937.6%INSURANCE 160,139 142,886 (17,253) -10.8% 160,292 153 0.1%LABOR CREDITS/EXP TRANSFERS (3,501) 12,862 16,363 -467.4% (14,517) (11,016) 75.9%

TOTAL EXPENSES 4,642,760$ 4,391,870$ (250,890)$ -5.7% 4,908,398$ 265,638$ 5.4%

APRIL APRIL YEAR TO DATE CURRENT PRIOR ANNUAL

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 14,123,162$ 13,841,948$ (281,214)$ -2.0% 17,380,380$ 3,257,218$ 18.7%MAINTENANCE WAGES 3,920,515 3,871,319 (49,196) -1.3% 4,706,300 785,785 16.7%SALARIES 3,516,944 3,562,132 45,188 1.3% 4,214,050 697,106 16.5%FRINGE BENEFITS 10,059,829 9,705,081 (354,748) -3.5% 12,036,980 1,977,151 16.4%SERVICES 3,528,854 4,378,550 849,696 24.1% 5,489,550 1,960,696 35.7%UTILITIES 679,549 681,011 1,462 0.2% 834,380 154,831 18.6%VEHICLE MAINTENANCE 3,329,269 3,584,230 254,961 7.7% 4,904,230 1,574,961 32.1%MATERIALS AND SUPPLIES 898,100 915,056 16,956 1.9% 1,398,000 499,900 35.8%CNG FUEL 480,693 466,949 (13,744) -2.9% 729,700 249,007 34.1%DIESEL FUEL 3,186,161 2,512,505 (673,656) -21.1% 5,240,600 2,054,439 39.2%UNLEADED FUEL 74,351 63,309 (11,042) -14.9% 82,000 7,649 9.3%CAPITAL OUTLAY 134,105 27,718 (106,387) -79.3% 135,310 1,205 0.9%INSURANCE 1,600,010 1,457,064 (142,946) -8.9% 1,923,500 323,490 16.8%LABOR CREDITS/EXP TRANSFERS (54,127) (116,495) (62,368) 115.2% (174,200) (120,073) 68.9%

TOTAL EXPENSES 45,477,415$ 44,950,377$ (527,038)$ -1.2% 58,900,780$ 13,423,365$ 22.8%

SUMMARY OF EXPENSES

VARIANCE BUDGET BALANCE

VARIANCE VARIANCE

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SUN TRAN SYSTEM SUMMARY

APRIL VARIANCE APRIL VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,288,796 1,469,785 (180,989) -12.3% 1,574,620 (285,824) -18.2%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 804,452$ 835,778$ (31,326)$ -3.7% 812,570 (8,118) -1.0%

EXPENSES: TOTAL EXPENSES 4,642,760$ 4,391,869$ (250,891)$ -5.7% 4,908,398$ 265,638$ 5.4%

MILES: REVENUE MILES 674,186 684,802 (10,616) -1.6% 654,820 (19,366) -3.0% DEADHEAD MILES 94,725 100,225 (5,500) -5.5% 96,490 1,765 1.8% TOTAL SERVICE MILES 768,911 785,027 (16,116) -2.1% 751,310 (17,601) -2.3% NON-ROUTE MILES 10,376 (8,614) 18,990 -220.5% 9,550 (826) -8.6% TOTAL MILES 779,287 776,413 2,874 0.4% 760,860 (18,427) -2.4%

REVENUE HOURS 56,563 55,459 1,104 2.0% 54,582 (1,981) -3.6%SERVICE HOURS 60,682 59,495 1,187 2.0% 58,618 (2,064) -3.5%

YEAR TO DATE APRIL VARIANCE APRIL VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 2,679,124 2,703,232 (24,108) -0.9% 3,229,790 (550,666) -17.0%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 8,842,604$ 7,665,503$ 1,177,101$ 15.4% 9,635,300$ (792,696)$ -8.2%

EXPENSES: TOTAL EXPENSES 45,477,415$ 44,950,377$ (527,038)$ -1.2% 49,106,470$ 3,629,055$ 7.4%

MILES: REVENUE MILES 6,808,977 6,007,092 801,885 13.3% 6,796,760 (12,217) -0.2% DEADHEAD MILES 986,416 887,838 98,578 11.1% 1,006,890 20,474 2.0% TOTAL SERVICE MILES 7,795,393 6,894,930 900,463 13.1% 7,803,650 8,257 0.1% NON-ROUTE MILES 114,827 81,286 33,541 41.3% 85,500 (29,327) -34.3% TOTAL MILES 7,910,220 6,976,216 934,004 13.4% 7,889,150 (21,070) -0.3%

REVENUE HOURS 563,451 490,433 73,018 14.9% 565,312 1,861 0.3%SERVICE HOURS 604,900 528,389 76,511 14.5% 607,190 2,291 0.4%

Notes: FY16 August 569,919 miles and 44,210 hours were not run due to the strike.FY16 September 316,251 miles and 24,490 hours were not run due to the strike

16

CURRENTYEAR

JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

FIXED ROUTE 1,253,631 1,481,755 1,435,650 1,461,241 1,406,411 1,364,200 1,342,742 1,316,095 1,411,833 1,274,755 13,748,313EXPRESS 14,243 17,613 16,039 15,675 14,410 12,194 15,167 14,365 15,811 14,041 149,558TOTAL 1,267,874 1,499,368 1,451,689 1,476,916 1,420,821 1,376,394 1,357,909 1,330,460 1,427,644 1,288,796 0 0 13,897,871

PREVIOUSYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,483,931 516,659 791,521 1,463,092 1,382,187 1,408,333 1,392,150 1,470,999 1,476,392 1,452,963 1,417,091 1,314,118 15,569,436EXPRESS 18,164 2,794 7,249 17,895 14,683 14,080 15,893 16,455 17,147 16,822 16,495 16,388 174,065TOTAL 1,502,095 519,453 798,770 1,480,987 1,396,870 1,422,413 1,408,043 1,487,454 1,493,539 1,469,785 1,433,586 1,330,506 15,743,501

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (230,300) 965,096 644,129 (1,851) 24,224 (44,133) (49,408) (154,904) (64,559) (178,208) (1,417,091) (1,314,118) (1,821,123)EXPRESS (3,921) 14,819 8,790 (2,220) (273) (1,886) (726) (2,090) (1,336) (2,781) (16,495) (16,388) (24,507)TOTAL (234,221) 979,915 652,919 (4,071) 23,951 (46,019) (50,134) (156,994) (65,895) (180,989) (1,433,586) (1,330,506) (1,845,630)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -15.5% 186.8% 81.4% -0.1% 1.8% -3.1% -3.5% -10.5% -4.4% -12.3% -100.0% -100.0% -11.7%EXPRESS -21.6% 530.4% 121.3% -12.4% -1.9% -13.4% -4.6% -12.7% -7.8% -16.5% -100.0% -100.0% -14.1%TOTAL -15.6% 188.6% 81.7% -0.3% 1.7% -3.2% -3.6% -10.6% -4.4% -12.3% -100.0% -100.0% -11.7%

TOTALS BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

WEEKDAY 1,025,690 1,315,701 1,245,634 1,239,989 1,224,133 1,159,044 1,153,986 1,154,723 1,252,197 1,082,881 0 0 11,853,979SATURDAY 133,326 109,023 112,114 140,690 107,311 127,484 98,642 105,024 103,603 122,644 0 0 1,159,862SUNDAY 91,385 74,643 74,532 96,237 75,351 66,316 81,481 70,712 71,843 83,271 0 0 785,772HOLIDAY 17,473 0 19,410 0 14,026 23,550 23,800 0 0 0 0 0 98,259TOTAL 1,267,874 1,499,368 1,451,689 1,476,916 1,420,821 1,376,394 1,357,909 1,330,460 1,427,644 1,288,796 0 0 13,897,871

AVERAGES BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

WEEKDAY 51,285 57,204 59,316 59,047 58,292 55,193 54,952 57,736 54,443 54,144 0.00 0.00 561,612SATURDAY 26,665 27,256 28,028 28,138 26,828 25,497 24,661 26,256 25,901 24,529 0.00 0.00 263,758SUNDAY 18,277 18,661 18,633 19,247 18,838 16,579 16,296 17,678 17,961 16,654 0.00 0.00 178,824HOLIDAY 17,473 0 19,410 0 14,026 23,550 23,800 0.00 0.00 98,259TOTAL 40,899 48,367 48,390 47,642 47,361 44,400 43,804 47,516 46,053 42,960 0.00 0.00 457,391

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

17

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 1,288,796 1,574,620 1,389,787

2. PASSENGER REVENUE 804,452$ 812,570$ 884,260$

3. PASSENGER PER TOTAL MILE 1.65 1.95 1.76

4. PASSENGER PER HOUR 21.0 25.0 22.8

5. REVENUE PER PASSENGER 0.62$ 0.61 0.64

6. REVENUE PER TOTAL MILE 1.04$ 1.23$ 1.15$

7. REVENUE PER HOUR 13.24$ 15.86$ 14.85$

8. FAREBOX RECOVERY RATIO 17.3% 19.9% 19.4%

9. TOTAL COST PER PASSENGER 3.60$ 3.19$ 3.28$

10. TOTAL COST PER MILE 5.96$ 6.20$ 5.76$

11. TOTAL COST PER SERVICE HOUR 75.76$ 79.80$ 74.64$

12. MILES BETWEEN ROAD CALLS 10,823 8,200 14,408

13. MILES BETWEEN BUS INSPECTION 5,966 6,300 5,894

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 2.3 1.5 2.3

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 23.9 18.0 22.6

16. VEHICLES OPERATED IN MAXIMUM SERVICE 204

SUN TRANPERFORMANCE INDICATORS

APRIL 2017

18

Sun Tran Performance Indicators

Fiscal Year 2017

Ridership(in millions)

0

2

4

6

8

10

12

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8


FY 16

FY 17

Budget

Indicators are impacted by the FY16 Strike which occurred from 8/6/15 through 9/16/15

19

Passengers per Total Mile Passengers per Hour


Fiscal Year 2017

0

0.5

1

1.5

2

2.5

3


0

5

10

15

20

25

30

35

40


FY 16

FY 17

Budget


20

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2017

0

0.5

1

1.5

2

2.5

3

3.5

4


0.2

0.4

0.6

0.8

1

1.2

1.4

1.6


FY 16

FY 17

Budget


21

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2017

FY 16

FY 17

Budget

0

10

20

30

40

50


0

5

10

15

20

25

30

35



22

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2017

FY 16

FY 17

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

1

2

3

4

5

6

7

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

1

2

3

4

5

6

7


0

2

4

6

8

10

12

14

16



23

Total Cost per Mile Total Cost per Service Hour


Fiscal Year 2017

FY 16

FY 17

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200



24


Fiscal Year 2017

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or – 10%

FY 16

FY 17

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

5000

10000

15000

20000


0

1000

2000

3000

4000

5000

6000

7000

8000



25


Fiscal Year 2017

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 16

FY 17

Budget

0

0.5

1

1.5

2

2.5

3

3.5

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

5

10

15

20

25

30

35

40

45

50



26


Fiscal Year 2017

27


Fiscal Year 2017

FY 16

FY 17

28

`

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 34,749 21,657$ 19,840 1,702 125,651$ 61.09$ 1.75 20.41 1.20$ 12.72$ 2.99$ 2 22,929 13,784 19,956 1,460 115,416 69.63 1.15 15.71 0.72 9.44 4.43 3 64,559 38,709 44,368 3,209 255,061 67.41 1.46 20.12 1.06 12.06 3.35 4 105,473 65,160 52,611 4,139 316,902 60.83 2.00 25.49 1.46 15.74 2.39 5 19,262 11,753 17,277 1,367 104,419 67.78 1.11 14.09 0.72 8.60 4.81 6 49,560 28,973 18,588 2,056 137,750 52.91 2.67 24.11 1.67 14.09 2.19 7 65,509 40,431 43,469 3,211 252,770 66.14 1.51 20.40 1.08 12.59 3.24 8 113,637 67,821 53,533 4,369 329,318 59.85 2.12 26.01 1.52 15.52 2.30 9 50,333 30,896 31,039 2,672 196,949 62.16 1.62 18.84 1.10 11.56 3.30 10 30,160 18,445 14,276 1,164 87,765 59.56 2.11 25.91 1.35 15.85 2.30 11 88,899 52,283 44,752 3,561 271,349 61.51 1.99 24.96 1.26 14.68 2.46 12 37,347 19,791 18,988 1,593 118,702 62.08 1.97 23.44 1.12 12.42 2.65 15 34,540 20,074 25,499 2,296 166,188 63.64 1.35 15.04 0.85 8.74 4.23 16 99,722 61,163 43,289 3,799 277,844 57.04 2.30 26.25 1.55 16.10 2.17 17 62,875 41,931 42,407 3,032 242,223 66.07 1.48 20.74 1.13 13.83 3.19 18 92,906 47,013 24,066 2,438 168,635 49.88 3.86 38.10 2.13 19.28 1.31 19 33,985 20,070 9,338 1,032 69,160 47.57 3.64 32.93 2.39 19.45 1.44 21 13,965 7,597 10,261 861 64,157 65.67 1.36 16.21 0.80 8.82 4.05 22 12,327 6,945 9,982 776 59,727 68.02 1.23 15.89 0.74 8.95 4.28 23 27,823 17,917 19,046 1,599 119,081 63.28 1.46 17.41 0.99 11.21 3.64 24 20,115 12,499 7,146 577 43,709 54.05 2.81 34.83 1.84 21.65 1.55 25 35,765 22,314 21,765 1,734 132,063 63.28 1.64 20.62 1.12 12.87 3.07 26 14,320 9,249 16,503 1,004 86,609 77.09 0.87 14.27 0.59 9.22 5.40 27 22,146 14,465 20,853 1,509 119,915 69.87 1.06 14.67 0.72 9.58 4.76 29 29,763 20,333 20,374 1,557 120,749 64.48 1.46 19.11 1.10 13.06 3.37 34 54,374 33,301 34,700 2,885 215,753 63.25 1.57 18.85 1.05 11.54 3.36 37 14,245 9,057 14,441 1,097 85,314 69.49 0.99 12.98 0.79 8.25 5.35 50 13,424 8,047 6,040 656 44,246 55.16 2.22 20.46 1.47 12.26 2.70 61 10,043 6,359 11,284 797 64,020 72.37 0.89 12.61 0.58 7.98 5.74

TOTAL FIXED ROUTE 1,274,755 768,038 715,690 58,152 4,391,446 62.31$ 1.78 21.92 1.19$ 13.21$ 2.84$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER TRIP

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 1,627 4,366$ 3,549 176 16,896$ 71.19$ 0.46 13.56 3.00$ 24.81$ 7.70$ 102X 1,437 3,845 3,412 271 20,647 62.09 0.42 11.98 1.44 14.21 11.69 103X 717 1,881 1,761 117 9,681 66.55 0.41 3.41 1.42 16.05 10.88 104X 1,277 3,491 3,006 113 12,762 81.75 0.42 5.68 2.22 30.79 7.26 105X 1,167 3,158 2,289 168 13,264 60.15 0.51 4.67 1.82 18.80 8.66 107X 1,461 3,768 9,563 459 44,860 89.56 0.15 2.50 0.65 8.21 28.13 108X 1,167 3,090 3,795 193 18,276 78.69 0.31 4.76 2.11 16.01 13.01 109X 619 1,526 3,920 209 19,299 85.03 0.16 2.43 1.01 7.30 28.70 110X 1,576 4,132 5,151 161 20,432 101.12 0.31 4.26 0.96 25.63 10.34 201X 585 1,860 3,598 159 16,270 90.86 0.16 1.21 0.89 11.73 24.63 203X 1,710 5,268 8,150 294 34,001 97.86 0.21 6.58 1.20 17.94 16.80 204X 697 27 6,044 211 24,924 117.99 0.12 1.74 0.01 0.13 35.71

TOTAL EXPRESS

ROUTE 14,041 36,414 54,238 2,530 251,314 84.93$ 0.26 3.98 1.16$ 14.39$ 15.31$ TOTAL

SERVICE 1,288,796 804,452 769,929 60,682 4,642,760 84.93$ 1.67 1.19$ 13.26$ 2.98$ Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

APRIL 2017

29

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

16 18 S. 6TH AVENUE 38.121 24 12TH AVENUE 34.817 19 STONE 32.914 16 ORACLE / INA 26.38 8 BROADWAY 26.010 10 FLOWING WELLS 25.94 4 SPEEDWAY 25.511 11 ALVERNON 25.06 6 EUCLID/ NORTH FIRST AVENUE 24.112 12 10TH / 12TH AVENUE 23.415 17 COUNTRY CLUB / 29TH STREET 20.722 25 S. PARK AVENUE 20.628 50 AJO 20.51 1 GLENN/SWAN 20.47 7 22ND STREET 20.43 3 6TH STREET / WILMOT 20.125 29 VALENCIA 19.126 34 CRAYCROFT / FT LOWELL 18.89 9 GRANT ROAD 18.820 23 MISSION ROAD 17.418 21 WEST CONGRESS / SILVERBELL 16.219 22 GRANDE 15.92 2 CHERRYBELL 15.713 15 CAMPBELL AVENUE 15.024 27 MIDVALE PARK 14.723 26 BENSON HIGHWAY 14.35 5 PIMA STREET / WEST SPEEDWAY 14.127 37 PANTANO 13.029 61 LA CHOLLA 12.6

FIXED ROUTE SYSTEM AVERAGE 21.9

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 101X GOLF LINKS EXPRESS 13.62 102X INA ROAD EXPRESS 12.011 203X ORO VALLEY/AEROPARK EXPRESS 6.64 104X MARANA EXPRESS 5.77 108X BROADWAY EXPRESS 4.85 105X SUNRISE EXPRESS 4.79 110X RITA RANCH/DOWNTOWN EXPRESS 4.33 103X OLDFATHER EXPRESS 3.46 107X ORO VALLEY/DOWNTOWN EXPRESS 2.58 109X TANQUE VERDE EXPRESS 2.412 204X NORTHWEST-AERO PARK EXPRESS 1.710 201X SPEEDWAY/AEROPARK EXPRESS 1.2

EXPRESS ROUTE SYSTEM AVERAGE 4.0

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

APRIL 2017

30

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISON APRIL 2017 APRIL 2016 % Increase/DecreaseTotal Service Reports: 359 351 2 %Inquiries 14 12 17 %Compliments 31 24 29 %Complaints 308 306 1 %Chargeable 30 28 7 %Non-chargeable 193 158 22 %Pending 85 120 29 %Incomplete 9 9 SAME

SERVICE REPORTS COMPARISON APRIL 2017 MARCH 2017 % Increase/DecreaseTotal Service Reports: 359 441 19 %Inquiries 14 23 39 %Compliments 31 33 6 %Complaints 308 379 19 %Chargeable 30 46 35 %Non-chargeable 193 249 22 %Pending 85 84 1 %Incomplete 9 6 50 %Notes:

That is a 14% decrease from the 22,965 calls answered in March 2017 and a 20% decrease from the 24,426 calls answered in April 2016.

That is a 29% decrease over the 142 e-mails received March 2017 and a 17% increase from the 86 e-mails received in April 2016.

The customer service information and call center answered 19,640 phone calls in April 2017.

Sun Tran’s website customer feedback response center received 101 e-mails in April 2017.

33

APRIL APRIL VARIANCE APRIL VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

RIDERSHIP:TOTAL DEMAND 59,031 63,670 (4,639) -7.3% 71,840 (12,809) -17.8%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 1 1 0 0.0% 0 0 0.0%CANCELLATIONS 10,866 12,063 (1,197) -9.9% 14,440 (3,574) -24.8%NO SHOWS 2,999 3,627 (628) -17.3% 4,240 (1,241) -29.3%

TOTAL PASSENGERS 45,165 47,979 (2,814) -5.9% 53,160 (7,994) -15.0%

ADA PASSENGERS 43,382 42,952 430 1.0%OPTIONAL ADA 1,783 5,027 (3,244) -64.5%

PERCENTAGE OF OPTIONAL 3.9% 10.5%TRIPS:

ADA TRIPS 40,334 39,596 738 1.9%OPTIONAL ADA TRIPS 1,588 4,686 (3,098) -66.1%

TOTAL TRIPS: 41,922 44,282 (2,360) -5.3% 48,910 (6,988) -14.3%

EXPENSES: 1,256,525$ 1,219,291$ (37,234)$ -3.1% 1,312,500$ (55,975)$ -4.3%

REVENUE HOURS: 22,505 22,969 (464) -2.0% 24,100 (1,595) -6.6%SERVICE HOURS: 26,405 26,689 (284) -1.1% 28,200 (1,795) -6.4%

MILES:REVENUE MILES 296,950 315,113 (18,163) -5.8% 327,400 (30,450) -9.3%DEADHEAD MILES 60,461 63,106 (2,645) -4.2% 67,800 (7,339) -10.8%

TOTAL SERVICE MILES 357,411 378,219 (20,808) -5.5% 395,200 (37,789) -9.6%OTHER MILES 1,984 2,824 (840) 0.0% 4,150 (2,166) -52.2%

TOTAL MILES 359,395 381,043 (21,648) -5.7% 399,350 (39,955) -10.0%

SUN VAN SYSTEM SUMMARY

34

YEAR TO DATE APRIL APRIL VARIANCE APRIL VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

RIDERSHIP:TOTAL DEMAND 633,874 648,376 (14,502) -2.2% 680,640 (46,766) -6.9%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 11 12 (1) -8.3% 0 0 0.0%CANCELLATIONS 124,031 129,871 (5,840) -4.5% 136,800 (12,769) -9.3%NO SHOWS 35,945 37,459 (1,514) -4.0% 40,170 (4,225) -10.5%

TOTAL PASSENGERS 473,887 481,034 (7,147) -1.5% 503,670 (29,772) -5.9%

ADA PASSENGERS 436,563 431,405 5,158 1.2%OPTIONAL ADA 37,324 49,629 (12,305) -24.8%PERCENTAGE OF OPTIONAL 7.9% 10.3%

TRIPS:ADA TRIPS 405,405 397,453 7,952 2.0%

OPTIONAL ADA TRIPS 34,715 46,088 (11,373) -24.7%TOTAL TRIPS: 440,120 443,541 (3,421) -0.8% 463,390 (23,270) -5.0%

EXPENSES: 12,618,014$ 12,334,389$ (283,625)$ -2.3% 13,125,000$ (506,986)$ -3.9%

REVENUE HOURS: 233,104 233,748 (644) -0.3% 249,380 (16,276) -6.5%SERVICE HOURS: 272,340 273,527 (1,187) -0.4% 291,840 (19,500) -6.7%

MILES:REVENUE MILES 3,133,131 3,171,269 (38,138) -1.2% 3,387,800 (254,669) -7.5%DEADHEAD MILES 635,992 657,031 (21,039) -3.2% 702,400 (66,408) -9.5%

TOTAL SERVICE MILES 3,769,123 3,828,300 (59,177) -1.5% 4,090,200 (321,077) -7.8%OTHER MILES 17,722 29,174 (11,452) -39.3% 41,500 (23,778) -57.3%

TOTAL MILES 3,786,845 3,857,474 (70,629) -1.8% 4,131,700 (344,855) -8.3%

SUN VAN SYSTEM SUMMARY

37

Sun Van Performance IndicatorsFiscal Year 2017FY 16

FY 17Budget

PASSENGER RIDERSHIP (In 10 Thousands)

0

1

2

3

4

5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

PASSENGER DEMAND (In 10 Thousands)

0

1

2

3

4

5

6

7


38


FY 17Budget

PASSENGER CANCELLATIONS(In Thousands)

6

7

8

9

10

11

12

13

14

15


PASSENGER NO-SHOWS(In Thousands)

1.0

1.8

2.5

3.3

4.0


39

Sun Van Performance IndicatorsFiscal Year 2017

FY 16FY 17Budget

PASSENGERS PER REVENUE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


PASSENGERS PER SERVICE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

2.3


40


FY 17Budget

COST PER TRIP

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

29.0

30.0

31.0

32.0

33.0

34.0

35.0

36.0


REVENUE PER TRIP

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

2.3

2.5


41* ADA Service only. ** Data does not include same-day requests.


FY 17

% OF TRIP LENGTHS LESS THAN SUN TRAN*

80

85

90

95

100


% OF TRIPS COMPARABLE TOSUN TRAN TRIP TIME*

80

85

90

95

100


% OF ON-TIME PICK UPS**

80

85

90

95

100


% PICK UPS BEFORESIGNIFICANTLY LATE**

98

99

100


42

APRILCURRENT MONTH

APRILPRIOR YEAR

51 53 4 %0 1 100 %13 10 30 %0 0 SAME38 42 10 %

Open 0 0 SAMEValid 15 32 53 %Non-Valid** 23 30 23 %

APRILCURRENT MONTH

MARCHPRIOR MONTH

51 53 4 %0 0 SAME13 9 44 %0 0 SAME38 44 14 %

Open 0 0 SAMEValid 15 25 40 %Non-Valid** 23 19 21 %

There was one correctable complaint for every 3,011 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

43

Ridership (Unlinked Passenger Trips) – The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger – Equals total expenditures divided by total passengers. Passenger per Mile – Equals total passengers divided by total miles. Passenger per Service Hour – Equals total ridership divided by total service hours. Passenger Revenue – Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours – The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile – Equals total passenger revenue divided by total miles. Revenue per Passenger – Equals total passenger revenue divided by total passengers Revenue per Service Hour – Equals passenger revenue divided by service hours

Deadhead Miles and Hours –Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours – Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile – Equals total expenditures divided by total miles. Cost per Mile – Equals total expenditures less Operating Grant Funds divided by total miles. Cost per Service Hour – Equals total expenditures less Operating Grant Funds divided by total service hours. Total Complaints per 100,000 passengers – Equals total complaints divided by total passengers times 100,000. On-Time – As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls – Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made. .

Sun Tran Glossary of Terms

44

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial – An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip – Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passenger’s representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip – Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA – Passenger trips beyond the ¾ mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes – Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip – A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles – All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles – Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

10 17 apr mor final - sun tran reports/10_17 apr... · 2017. 5. 22. · i.system highlights and...

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