10 appendix i list of respondents - …shodhganga.inflibnet.ac.in/bitstream/10603/23544/13/14...393...
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393
APPENDIX – I
LIST OF RESPONDENTS
(01) Mr. Ravindra Rajaram Lolage (Manager)
(02) Mr. Nandkumar Hanmantrao Ruikar (Manager)
(03) Mr. Vasudev Vilas Divekar (Manager)
(04) Mr. Dileep Ramchandra Kulkarni (Manager)
(05) Mr. Pandurang Krishnat Chothe (Manager)
(06) Mr. Digambar Udhhav Phaltankar (Manager)
(07) Mr. Suresh Bhanuda Chothe (Manager)
(08) Mr. Prakash Keshavrao Deshpande (Manager)
(09) Mr. Ramchandra Sadashiv Naik (Manager)
(10) Mr. Pandurang Namdev Kumbhar (Manager)
(11) Mr. Bhagvant Sabba Admuthe (Manager)
(12) Mr. Suresh Tukaram Sagar (Manager)
(13) Mr. Rushikesh Gajanan Deshpande (Manager)
(14) Mr. Jayantilal Shantilal Shaha (Manager)
(15) Mr. Prakash Keshav Dake (Manager)
(16) Mr. Dileep Dattatraya Panhalkar (Manager)
(17) Mr. Ramchandra Pandurang Patil (Officer)
(18) Mr. Vilas Annaso Pailwaan (Officer)
(19) Mr. Adinath Shantinath Dhabu (Officer)
(20) Mr. Patangrao Rajaram Patil (Officer)
394
(21) Mr. Prakash Mahadev Honrao (Officer)
(22) Mr. Sanjay Janardan Siddwadkar (Officer)
(23) Mr. Mahadev Shivappa Pattanshetty (Officer)
(24) Mr. Ramesh Dundappa Kannure (Officer)
(25) Mr. Mahantesh Dundappa Itargi (Officer)
(26) Mr. Dhanajirao Babasaheb Ghorapade (Accountant/Officer)
(27) Mr. Dayanand Pandurang Jadhav (Officer)
(28) Mr. Pratap Rajaram Patil (Officer)
(29) Mr. Vijay Balkrishna Poyekar (Officer)
(30) Mr. Gajanan Vaman Potdar (Officer)
(31) Mr. Yogesh Dhondiram Yadav (Officer)
(32) Mr. Sanjay Shriran More (Officer)
(33) Smt. Ranjana Vijay Patil (Officer)
(34) Mr. Anil Namdev Ghare (Officer)
(35) Mr. Prakash Ramchandra Mandharekar (Officer)
(36) Mr. Mohan Sitaram Mane (Officer)
(37) Mr. Jaywant Ganpatrao Deokar (Officer)
(38) Mr. Dattatraya Ramchandra Shinde (Cashier)
(39) Mr. Kishor Mahadev Diwate (Cashier)
(40) Mr. Vithhal Kallappa Patil (Cashier)
(41) Mr. Jagdish Sidramayya Hiremath (Cashier)
(42) Mr. Hanmant Dnyandev Sale (Cashier)
395
(43) Mr. Dileep Sitaram Shinde (Cashier)
(44) Mr. Pradeep Jagannath Kengar (Cashier)
(45) Mr. Subhash Jagannath Jadhav (Cashier)
(46) Mr. Yashwant Dhondiram Patil (Cashier)
(47) Mrs. Asha Pandit Sawant (Clerk)
(48) Mr. Suresh Jaysing Mohite (Clerk)
(49) Mr. Sanjay Sitaram Suryavanshi (Clerk)
(50) Mr. Mukund Raosaheb Chavan (Clerk)
(51) Mr. Subhash Raghunath Patil (Clerk)
(52) Mr. Mohan Bajrang Buchade (Clerk)
(53) Mr. Arun Raghunath Kudalkar (Clerk)
(54) Mr. Vinayak Annaso Mendigule (Clerk)
(55) Mr. Umed Ashok Aundhe (Clerk)
(56) Mr. Vijay Shankar Jadhav (Clerk)
(57) Mr. Dattatray Maruti Lendave (Clerk)
(58) Mrs. Sangita Sanjay Patil (Clerk)
(59) Mr. Manik Martand Madane (Clerk)
(60) Mr. Anil Anandrao Mali (Clerk)
(61) Mr. Shivaji Pralhad Patil (Clerk)
(62) Mr. Sanjay Hindurao Kumbhar (Clerk)
(63) Mr. Vishwas Dinkar Patil (Clerk)
(64) Mr. Pradeep Jagannath Vategaonkar (Clerk)
396
(65) Mr. Sambhaji Jagannath Mohite (Clerk)
(66) Mr. Siddharam Nivrutti Dounde (Clerk)
(67) Mrs. Sneha Sadashiv Deshpande (Clerk)
(68) Miss Madhuri Ashok Taware (Clerk)
(69) Mr. Rajkumar Mohan Taralekar (Clerk)
(70) Mrs. Pradnya Anil Gulawani (Clerk)
(71) Mr. Bhimppa Tipanna Jeour (Clerk)
(72) Mr. Chandrakant Balasaheb Chougule (Clerk)
(73) Mrs. Shakuntala Vishwanath Jog (Clerk)
(74) Mr. Manik Shekappa Kore (Clerk)
(75) Mr. Santaji Shivaji Patil (Clerk)
(76) Mr. Sanjay Namdeo Patil (Clerk)
(77) Mr. Jeevan Harihar Jangam (Clerk)
(78) Mr. Sudhakar Hindurao Deshmukh (Clerk)
(79) Mr. Rahul Hanamant Rakshe (Clerk)
(80) Mr. Sandeep Dileep Rawal (Clerk)
(81) Mrs. Swati Sunil Deshpande (Clerk)
(82) Miss Asmita Dinesh Pathak (Clerk)
(83) Mr. Mukunda Govindrao Sahastrabudhhe (Clerk)
(84) Mr. Satishkumar Rangrao Patil (Clerk)
(85) Mr. Chandrakant Shivling Tandale (Clerk)
(86) Mrs. Smita Narendra Pathak (Clerk)
397
(87) Mrs. Priyanka Shashikant Gokhale (Clerk)
(88) Mr. Promod Shrinivas Terdal (Clerk)
(89) Mr. Shrihari Bhagwan Gangatirkar (Clerk)
(90) Mr. Pravin Gourihar Mahind (Peon)
(91) Mr. Vikas Vilas Mali (Peon)
(92) Mr. Sachin Mansing Vaydande (Peon)
(93) Mr. Rahul Anandrao Patil (Peon)
(94) Mr. Ramchandra Jagannath Kulkarni (Peon)
(95) Mr. Suresh Namdev Dake (Peon)
(96) Mr. Subhash Dhondiram Shivcharan (Peon)
(97) Mr. Shidhhappa Basappa Loni (Peon)
(98) Mr. Raysing Bhimrao Jadhav (Peon)
(99) Mr. Ganesh Shashikant Namdas (Peon)
(100) Mr. Amol Sanatan More (Peon)
(101) Mr. Sandeep Appasaheb Kadam (Peon)
(102) Mr. Sunil Shamrao Gaikwad (Peon)
(103) Mr. Ananda Sambhaji Patil (Peon)
(104) Mr. Shrikant Keshav Joshi (Peon)
398
APPENDIX – II
Q U E S T I O N N A I R E
(MANAGERS AND OFFICERS)
Kum. Ujwala Dinkar Patil
Lecturer in Banking,
L. K. Junior College,
Palus, Dist. Sangli.
Pin – 416 310.
“A STUDY OF HUMAN RESOURCE DEVELOPMENT IN URBAN CO-OPERATIVE
BANKS IN SANGLI DISTRICT”
NAME OF THE BANK :
[ 01 ] PERSONAL PROFILE :
1) Name :
2) Branch : __________________________________________________
Branch Address : __________________________________________________
399
__________________________________________________
3) Gender : Male ( ) Female ( )
Age : _________ years
4) Qualification :
(a) H.S.C.
(b) Graduate – B.A. / B. Com / B. Sc. / Other
(c) Post Graduate – M.A. / M. Com / M. Sc. / Other
(d) Technical & professional
5) Designation : Peon / Clerk / Cashier / Officer / Manager
6) Monthly Gross Income : (a) Upto Rs. 10,000/-
(b) Upto Rs. 20,000/-
(c) Above Rs. 20,000/-
7) Mode of recruitment :
400
(a) Direct recruitment ( )
(b) Promotion ( )
(c) Deputation ( )
8) Reason(s) for joining the bank : Pl. tick ( √ )
(a) Challenging Assignment ( )
(b) Better emoluments ( )
(c) Job Security ( )
(d) Good work culture ( )
(e) Any other ( )
(f) All of the above ( )
9) Your knowledge about the banking business :
401
10)
Are you a member of Bank Employees’ Association : Yes / No
[ 02 ] HUMAN RESOURCE PLANNING :
1. The present strength of human resource in your opinion is appropriate :
[Pl. tick ( √ ) column(s).]
Sr.
No.
Particulars Department Bank
1 Adequate
(A) (A)
2 Inadequate (B) (B)
3 Sufficient to meet job requirement
(C) (C)
2. To what extent your job / duties are relevant to your qualification :
Very high High Fair Low
At Joining A B C D
At Present A B C D
402
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
3. To what extent your job contributes to the goals of the Bank ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
4. Whether you get sufficient opportunity for self development and growth in your bank ?
Yes ( ) No ( )
403
5. How do you rate yourself with respect to Job satisfaction ?
Sr. No. Particulars Job Satisfaction
1
Fully Satisfied
(A)
2 Satisfied (B)
3 Not Satisfied
(C)
4 Dissatisfied (D)
5 No comments (E)
6. Give reasons for the above.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
404
7. How do you rate yourself with respect to existing promotion rules ?
Sr. No. Particulars Existing promotion
rules
1 Fully Satisfied (A)
2 Satisfied
(B)
3 Not Satisfied
(C)
4 Dissatisfied
(D)
5 No comments (E)
405
8. Give reasons for the above.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
____________
[ 03 ] TRAINING AND DEVELOPMENT :
1. What do you think about Training and Development policy of your bank ?
(a) Scientifically designed
(b) Widely Shared
(c) A Serious exercise
2. Do you think that training opportunities given to the employees are adequate.
406
Yes / No
3. Are you satisfied with the selection criteria of participants for training programmes ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
If not, why ?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
4. Are employees nominated for training programmes based on carefully identified
development needs ?
407
Yes ( ) No ( )
5. If “No”, what factors influence the nomination of the employees for training
programmes ?
(a) Proximity to superiors
(b) Separability
(c) Reward
(d) Any Other
6. How many training & development programmes you have attended during the last
few years ?
(a) NIL (b) 1-2 (c) 3-4 (d) Above 4
7. Have you attended any computer course ?
408
Yes / No
8. Please list some of the programmes you have attended regarding Behaviour.
( Personal Development programmes )
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
______________________________
9. Please list some of the programmes you have attended regarding Management Courses.
(a) B. B. A.
(b) B. C. A.
(c) M. B. A.
(d) M. C. A.
(e) M. C. M
409
(f) Any other
(g) Not attended
10. Please list some of the programmes you have attended regarding Computer Courses.
(a) MSCIT
(b) Data Base
(c) Word Star
(d) Word Perfect
(e) Lotus
(f) Windows
(g) Any other.
11. Extent of proficiency gained by attending computer course :
410
(a) To a great extent
(b) To some extent
(c) To a little extent
(d) Not at all
12. On which software/s are you currently working on ?
(a) Wordstar
(b) Word Perfect
(c) Lotus
(d) D-Base / Fox-pro
(e) Windows
(f) Any other
13. What important / Significant application you have taken up on computer ?
411
(a) ________________________________________________________
(b) ________________________________________________________
14. Reasons for not using computer :
(a) P.C. Not Available ( )
(b) Time Not Available ( )
(c) Lack of encouragement ( )
(d) Not required in the department ( )
(e) Not interested in using computer ( )
(f) Any other, pl. specify ______________________
[ 04 ] TRAINING EFFECTIVENESS :
412
1. Do you think training & development programmes helped you :
(a) Better performance ( )
(b) Advancement / Promotion ( )
(c) Job Rotations ( )
(d) Job satisfaction ( )
(e) No help at all ( )
(f) Any other ______________________
2. What is your opinion about the effectiveness/quality of training programmes organized by
your bank ?
(a) Excellent
(b) Good
(c) Fair
(d) Poor
3. In which area you would like to attend programmes to improve your effectiveness ?
413
(a) Behavioral ( )
(b) General Management ( )
(c) Personal ( )
(d) Finance ( )
(e) Import ( )
(f) Quantitative ( )
(g) Computer ( )
(h) Marketing ( )
(i) Export ( )
(j) Any other Pl. specify ____________
4. Do you have necessary human / infrastructure support at your work place to put to
use skill / knowledge acquired in training programme ? Yes / No
If “No”, give suggestions.
414
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
________________________________________________________________________
5. What suggestions do you offer for improving the training programmes ?
__________________________________________________________________________________
______________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
[ 05 ] PERFORMANCE APPRAISAL :
415
1. What do you think about the appraisal system in general ?
(a) A necessary evil ( )
(b) A management gimmick ( )
(c) Biased ( )
(d) Useful & developmental ( )
(e) Useful & developmental exercise to employees & banks ( )
2. Does the appraisal system provide on opportunity for self review and reflection ?
Yes / No
3. Does the appraisal facilitate growth and development for appraisal in your bank ?
Yes / No
4. Are the appraisal data used as inputs for recognition & encouragement of high performance
?
416
Yes / No
If No, why ?
_____________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________
5. Do you feel that the present system accurately evaluates your performance
objectively ?
Yes / No
If No, why ?
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_____________________________
417
6. Do you feel that the subordinates are also responsible for making the appraisals subjective
by training to win favour of superiors ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
7. How would you like to rate your performance ?
(a) Excellent ( )
(b) Very Good ( )
418
(c) Good ( )
(d) Average ( )
(e) Below Average ( )
(f) Poor ( )
8. (a) Does your superiors take a performance review session ? – Yes / No.
(b) If yes, to what extent do your rating perception of your performance differ
from the rating / perception by your immediate superior ?
(i) Better than expected ( )
(ii) As expected ( )
(iii) Less than expected ( )
(iv) Biased ( )
9. Do you feel you have always been appraised ?
419
Yes / No.
10. What are the weaknesses of performance appraisal system ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
____________
11. What are the suggestions for making improvement in performance appraisal
system in your bank ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
__________________________________________________________________________________
______________________________________________________________
420
12. In your opinion, what is the role of Human Capital in Banking Business ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
____________
421
APPENDIX – III
Q U E S T I O N N A I R E
(CASHIERS AND CLERKS)
Kum. Ujwala Dinkar Patil
Lecturer in Banking,
L. K. Junior College,
Palus, Dist. Sangli.
Pin – 416 310.
“A STUDY OF HUMAN RESOURCE DEVELOPMENT IN URBAN CO-OPERATIVE
BANKS IN SANGLI DISTRICT”
NAME OF THE BANK :
[ 01 ] PERSONAL PROFILE :
3) Name :
4) Branch : __________________________________________________
Branch Address : __________________________________________________
422
__________________________________________________
3) Gender : Male ( ) Female ( )
Age : _________ years
4) Qualification :
(a) H.S.C.
(b) Graduate – B.A. / B. Com / B. Sc. / Other
(c) Post Graduate – M.A. / M. Com / M. Sc. / Other
(d) Technical & professional
5) Designation : Peon / Clerk / Cashier / Officer / Manager
6) Monthly Gross Income : (a) Upto Rs. 10,000/-
(b) Upto Rs. 20,000/-
(c) Above Rs. 20,000/-
7) Mode of recruitment :
423
(a) Direct recruitment ( )
(b) Promotion ( )
(c) Deputation ( )
8) Reason(s) for joining the bank : Pl. tick ( √ )
(a) Challenging Assignment ( )
(b) Better emoluments ( )
(c) Job Security ( )
(d) Good work culture ( )
(e) Any other ( )
(f) All of the above ( )
9) Your knowledge about the banking business :
424
10)
Are you a member of Bank Employees’ Association : Yes / No
[ 02 ] HUMAN RESOURCE PLANNING :
2. The present strength of human resource in your opinion is appropriate :
[Pl. tick ( √ ) column(s).]
Sr.
No.
Particulars Department Bank
1 Adequate
(A) (A)
2 Inadequate (B) (B)
3 Sufficient to meet job requirement
(C) (C)
2. To what extent your job / duties are relevant to your qualification :
Very high High Fair Low
At Joining A B C D
At Present A B C D
425
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
3. To what extent your job contributes to the goals of the Bank ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
5. Whether you get sufficient opportunity for self development and growth in your bank ?
Yes ( ) No ( )
426
5. How do you rate yourself with respect to Job satisfaction ?
Sr. No. Particulars Job Satisfaction
1
Fully Satisfied
(A)
2 Satisfied (B)
3 Not Satisfied
(C)
4 Dissatisfied (D)
5 No comments (E)
6. Give reasons for the above.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
427
7. How do you rate yourself with respect to existing promotion rules ?
Sr. No. Particulars Existing promotion
rules
1 Fully Satisfied (A)
2 Satisfied
(B)
3 Not Satisfied
(C)
4 Dissatisfied
(D)
5 No comments (E)
428
8. Give reasons for the above.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
____________
[ 03 ] TRAINING AND DEVELOPMENT :
1. What do you think about Training and Development policy of your bank ?
(a) Scientifically designed
(b) Widely Shared
(c) A Serious exercise
2. Do you think that training opportunities given to the employees are adequate.
429
Yes / No
3. Are you satisfied with the selection criteria of participants for training programmes ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
If not, why ?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
4. Are employees nominated for training programmes based on carefully identified
development needs ?
430
Yes ( ) No ( )
5. If “No”, what factors influence the nomination of the employees for training
programmes ?
(a) Proximity to superiors
(b) Separability
(c) Reward
(d) Any Other
6. How many training & development programmes you have attended during the last
few years ?
(a) NIL (b) 1-2 (c) 3-4 (d) Above 4
7. Have you attended any computer course ?
431
Yes / No
8. Please list some of the programmes you have attended regarding Behaviour.
( Personal Development programmes )
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
______________________________
9. Please list some of the programmes you have attended regarding Management Courses.
(a) B. B. A.
(b) B. C. A.
(c) M. B. A.
(d) M. C. A.
(e) M. C. M
432
(f) Any other
(g) Not attended
10. Please list some of the programmes you have attended regarding Computer Courses.
(a) MSCIT
(b) Data Base
(c) Word Star
(d) Word Perfect
(e) Lotus
(f) Windows
(g) Any other.
11. Extent of proficiency gained by attending computer course :
433
(a) To a great extent
(b) To some extent
(c) To a little extent
(d) Not at all
12. On which software/s are you currently working on ?
(a) Wordstar
(b) Word Perfect
(c) Lotus
(d) D-Base / Fox-pro
(e) Windows
(f) Any other
13. What important / Significant application you have taken up on computer ?
434
(a) ________________________________________________________
(b) ________________________________________________________
14. Reasons for not using computer :
(a) P.C. Not Available ( )
(b) Time Not Available ( )
(c) Lack of encouragement ( )
(d) Not required in the department ( )
(e) Not interested in using computer ( )
(f) Any other, pl. specify ______________________
[ 04 ] TRAINING EFFECTIVENESS :
435
7. Do you think training & development programmes helped you :
(a) Better performance ( )
(b) Advancement / Promotion ( )
(c) Job Rotations ( )
(d) Job satisfaction ( )
(e) No help at all ( )
(f) Any other ______________________
8. What is your opinion about the effectiveness/quality of training programmes organized by
your bank ?
(a) Excellent
(b) Good
(c) Fair
(d) Poor
3. In which area you would like to attend programmes to improve your effectiveness ?
436
(a) Behavioral ( )
(b) General Management ( )
(c) Personal ( )
(d) Finance ( )
(e) Import ( )
(f) Quantitative ( )
(g) Computer ( )
(h) Marketing ( )
(i) Export ( )
(j) Any other Pl. specify ____________
4. Do you have necessary human / infrastructure support at your work place to put to
use skill / knowledge acquired in training programme ? Yes / No
If “No”, give suggestions.
437
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
________________________________________________________________________
5. What suggestions do you offer for improving the training programmes ?
__________________________________________________________________________________
______________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
[ 05 ] PERFORMANCE APPRAISAL :
438
1. What do you think about the appraisal system in general ?
(a) A necessary evil ( )
(b) A management gimmick ( )
(c) Biased ( )
(d) Useful & developmental ( )
(e) Useful & developmental exercise to employees & banks ( )
2. Does the appraisal system provide on opportunity for self review and reflection ?
Yes / No
9. Does the appraisal facilitate growth and development for appraisal in your bank ?
Yes / No
10. Are the appraisal data used as inputs for recognition & encouragement of high performance
?
439
Yes / No
If No, why ?
_____________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________
11. Do you feel that the present system accurately evaluates your performance
objectively ?
Yes / No
If No, why ?
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_____________________________
440
12. Do you feel that the subordinates are also responsible for making the appraisals subjective
by training to win favour of superiors ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
7. How would you like to rate your performance ?
(a) Excellent ( )
(b) Very Good ( )
441
(c) Good ( )
(d) Average ( )
(e) Below Average ( )
(f) Poor ( )
8. (a) Does your superiors take a performance review session ? – Yes / No.
(b) If yes, to what extent do your rating perception of your performance differ
from the rating / perception by your immediate superior ?
(i) Better than expected ( )
(ii) As expected ( )
(iii) Less than expected ( )
(iv) Biased ( )
10. Do you feel you have always been appraised ?
442
Yes / No.
10. What are the weaknesses of performance appraisal system ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
____________
11. What are the suggestions for making improvement in performance appraisal
system in your bank ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
________________________________
__________________________________________________________________________________
______________________________________________________________
443
12. In your opinion, what is the role of Human Capital in Banking Business ?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
____________
444
APPENDIX - IV
Q U E S T I O N N A I R E
(PEONS) (ENGLISH)
Kum. Ujwala Dinkar Patil
Lecturer in Banking,
L. K. Junior College,
Palus, Dist. Sangli.
Pin – 416 310.
“A STUDY OF HUMAN RESOURCE DEVELOPMENT IN URBAN CO-OPERATIVE
BANKS IN SANGLI DISTRICT”
NAME OF THE BANK :
[ 01 ] PERSONAL PROFILE :
5) Name :
445
6) Branch : __________________________________________________
Branch Address : __________________________________________________
__________________________________________________
3) Gender : Male ( ) Female ( )
Age : _________ years
4) Qualification :
(a) H.S.C.
(b) Graduate – B.A. / B. Com / B. Sc. / Other
(c) Post Graduate – M.A. / M. Com / M. Sc. / Other
(d) Technical & professional
5) Designation : Peon / Clerk / Cashier / Officer / Manager
6) Monthly Gross Income : (a) Upto Rs. 10,000/-
(b) Upto Rs. 20,000/-
(c) Above Rs. 20,000/-
446
7) Mode of recruitment :
(a) Direct recruitment ( )
(b) Promotion ( )
(c) Deputation ( )
8) Reason(s) for joining the bank : Pl. tick ( √ )
(a) Challenging Assignment ( )
(b) Better emoluments ( )
(c) Job Security ( )
(d) Good work culture ( )
(e) Any other ( )
(f) All of the above ( )
447
9) Your knowledge about the banking business :
10)
Are you a member of Bank Employees’ Association : Yes / No
[ 02 ] HUMAN RESOURCE PLANNING :
3. The present strength of human resource in your opinion is appropriate :
[Pl. tick ( √ ) column(s).]
Sr.
No.
Particulars Department Bank
1 Adequate
(A) (A)
2 Inadequate (B) (B)
3 Sufficient to meet job requirement
(C) (C)
Very high High Fair Low
At Joining A B C D
At Present A B C D
448
2. To what extent your job / duties are relevant to your qualification :
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
3. To what extent your job contributes to the goals of the Bank ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
6. Whether you get sufficient opportunity for self development and growth in your bank ?
449
Yes ( ) No ( )
5. How do you rate yourself with respect to Job satisfaction ?
Sr. No. Particulars Job Satisfaction
1
Fully Satisfied
(A)
2 Satisfied (B)
3 Not Satisfied
(C)
4 Dissatisfied (D)
5 No comments (E)
6. Give reasons for the above.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
______________________________________________________
450
7. How do you rate yourself with respect to existing promotion rules ?
Sr. No. Particulars Existing promotion
rules
1 Fully Satisfied (A)
2 Satisfied
(B)
3 Not Satisfied
(C)
4 Dissatisfied
(D)
5 No comments (E)
451
8. Give reasons for the above.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
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__________________________________________________________________________________
________________________________________
[ 03 ] TRAINING AND DEVELOPMENT :
1. What do you think about Training and Development policy of your bank ?
(a) Scientifically designed
(b) Widely Shared
(c) A Serious exercise
2. Do you think that training opportunities given to the employees are adequate.
452
Yes / No
3. Are you satisfied with the selection criteria of participants for training programmes ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
If not, why ?
________________________________________________________________________
________________________________________________________________________
4. Are employees nominated for training programmes based on carefully identified
development needs ?
Yes ( ) No ( )
453
5. If “No”, what factors influence the nomination of the employees for training
programmes ?
(a) Proximity to superiors
(b) Separability
(c) Reward
(d) Any Other
6. How many training & development programmes you have attended during the last
few years ?
(a) NIL (b) 1-2 (c) 3-4 (d) Above 4
7. Have you attended any computer course ?
Yes / No
454
8. Please list some of the programmes you have attended regarding Behaviour.
( Personal Development programmes )
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
______________________________
[ 04 ] TRAINING AND EFFECTIVENESS :
13. Do you think training & development programmes helped you :
(a) Better performance ( )
(b) Advancement / Promotion ( )
(c) Job Rotations ( )
455
(d) Job satisfaction ( )
(e) No help at all ( )
(f) Any other ______________________
14. What is your opinion about the effectiveness/quality of training programmes organized by
your bank ?
(a) Excellent
(b) Good
(c) Fair
(d) Poor
3. What suggestions do you offer for improving the training programmes ?
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456
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__________________________
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[ 05 ] PERFORMANCE APPRAISAL :
1. What do you think about the appraisal system in general ?
(a) A necessary evil ( )
(b) A management gimmick ( )
(c) Biased ( )
(d) Useful & developmental ( )
2. Does the appraisal system provide on opportunity for self review and reflection ?
457
Yes / No
15. Does the appraisal facilitate growth and development for appraisal in your bank ?
Yes / No
16. Are the appraisal data used as inputs for recognition & encouragement of high performance
?
Yes / No
If No, why ?
________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
___________________________________________________
17. Do you feel that the present system accurately evaluates your performance
objectively ?
Yes / No
458
If No, why ?
_______________________________________________________________________________
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_______________________________________________________________________________
_______________________________________________________________________________
_____________________________
18. Do you feel that the subordinates are also responsible for making the appraisals subjective
by training to win favour of superiors ?
(a) To a great extent ( )
(b) To some extent ( )
(c) To little extent ( )
(d) Not at all ( )
459
7. (a) Does your superiors take a performance review session ? – Yes / No.
(b) If yes, to what extent do your rating perception of your performance differ
from the rating / perception by your immediate superior ?
(i) Better than expected ( )
(ii) As expected ( )
(iii) Less than expected ( )
(iv) Biased ( )
8. Do you feel you have always been appraised ?
Yes / No.
9. What are the suggestions for making improvement in performance appraisal
system in your bank ?
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460
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____________________________________________________________________
☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺
461
APPENDIX – V
Q U E S T I O N N A I R E
(PEONS) (MARATHI)
Kum. Ujwala Dinkar Patil
Lecturer in Banking,
L. K. Junior College,
Palus, Dist. Sangli.
Pin – 416 310.
“A STUDY OF HUMAN RESOURCE DEVELOPMENT IN URBAN CO-OPERATIVE
BANKS IN SANGLI DISTRICT”
cWaUdsps ukao :
[ 01 ] PERSONAL PROFILE :
7) Ukkao :
8) 'kk[kk : __________________________________________________
462
'kk[kspk iRrk : __________________________________________________
__________________________________________________
3) fyax : iq#"k ( ) L=kh ( )
o; : _________ o"ksZ
4) 'kS{kf.kd ik=krk :
(a) H.S.C.
(b) Graduate – B.A. / B. Com / B. Sc. / Other
5) ekfld osru : (a) Rs. 10,000/- i;Zar (b) Rs. 10,000/- ps oj
6) use.kwdhph i/nr :
(a) ljG Hkjrh ( )
(b) brj ( )
7) cWUdsph uksdjh fLodkj.ksps dkj.k : d`Ik;k VhdekdZZ djkoh ( √ )
463
(a) vkOgkukRed dke ( )
(b) pkaxys osru ( )
(c) lqjf{kr uksdjh ( )
(d) pkaxys okrkoj.k ( )
(e) vU; dkj.ks ( )
(f) ojhy loZ ( )
8) cWUdsP;k dkedktkps rqEgkyk vlysys Kku :
9)
cWUdsP;k uksdj la?kVusps lHkkln vkgkar dk; : gks; / ukgh
Very high High Fair Low
gtj gksrkuk A B C D
l/;kps A B C D
464
[ 02 ] HUMAN RESOURCE PLANNING :
4. l/;kps euq";cG iqjsls vkgs dk; : [VhdekdZZ djkoh ( √ )]
v- dz-
rif'ky foHkkx cWad
1 Iqjsls (A) (A)
2 Viqjs (B) (B)
3 DkepykÅ (C) (C)
2. rqeP;k dkekps Lo#i rqeP;k f'k{k.kk'kh fdrh feGrstqGrs vkgs :
(a) [kwip tkLrh ( )
(b) c&;kiSdh ( )
(c) FkksMsls ( )
(d) vftckr ukagh ( )
465
3. cWUdsph mn~nh"V;s lk/; dj.;klkBh rqeP;k uksdjhpk fdrir lgHkkx vkgs ?
(a) [kwip tkLrh ( )
(b) c&;kiSdh ( )
(c) FkksMsls ( )
(d) vftckr ukagh ( )
7. rqeP;k Lor%P;k izxrhlkBh o ok<hlkBh cWUdsr iqjs'kh la/kh feGrs dka; ?
gks; ( ) ukgh ( )
5. cWUdsP;k uksdjhr rqEgh fdrir larq"V vkgkar ?
Sr. No. Particulars Job Satisfaction
1 iw.ksZi.ks lek/kkuh (A)
2 lek/kkuh (B)
3 vlek/kkuh (C)
466
4 vlarq"V (D)
5 dks.krsgh er O;Dr dj.kkj ukagh (E)
6. ojhy ppsZlkBh dkj.ks |k.
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________________________________
7. l/;kP;k inksUurhP;k fu;ekalkBh rqeps dk; er vkgs ?
467
8. ojhy ppsZlkBh dkj.ks |k.
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____________
Sr. No. Particulars Existing promotion
rules
1 iw.ksZi.ks lek/kkuh (A)
2 lek/kkuh (B)
3 vlek/kkuh
(C)
4 vlarq"V
(D)
5 dks.krsgh er O;Dr dj.kkj ukagh (E)
468
[ 03 ] TRAINING AND DEVELOPMENT :
1. cWUdsP;k izf'k{k.k o fodklkP;k fu;ekackcr rqeps dk; er vkgs ?
(a) 'kkL=k'qk/n
(b) iw.ksi.ks fopkj d#u cuoysyh
(c) ,d xaHkhj Lok/;k;
2. rqEgkyk fnysY;k izf'k{k.kkP;k lqfo/kk iqjs'kk vkgsr \
gks; / ukgh
3. izf'k{k.kklkBh fuoM djrkauk ykoY;k tk.kk&;k fud"kkackcr rqeps er dk; vkgs ?
(a) [kwip tkLrh ( )
(b) c&;kiSdh ( )
(c) FkksMsls ( )
(d) vftckr ukagh ( )
469
tj ulsy , rj dka ?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
4. fodklkP;k xjtkaizek.ks deZpkjh izf'k{k.kklkBh ikBfoys tkrkr ?
gks; ( ) ukgh ( )
5. tj “ukgh”, rj dks.kR;k xks"Vhapk deZpk&;kaP;k izf'k{k.kkP;k dk;ZdzekaP;k fuoMhoj izHkko
iMrks ?
(a) ofj"Bka'kh toGhd
(b) vfyIrrk
(c) cf{kl
(d) brj
470
6. xsY;k dkagh o"kkZar rqEgh izf'k{k.k o fodklkP;k fdrh dk;Zdzekar lgHkkxh gksrk ?
(a) ,dgh ukgh- (b) 1-2 (c) 3-4 (d) pkjis{kk tkLr-
7. dkWEI;qVjps rqEgh izf'k{k.k ?ksrys vkgs dk; ?
gks; / ukgh
8. orZ.kwdhlaca/kh vl.kk&;k fdrh dk;Zdzekar rqEgh lgHkkxh gksrka \
( Personal Development programmes )
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
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______________________________
[ 04 ] TRAINING AND EFFECTIVENESS :
471
19. rqEgh dsysY;k izf'k{k.kkaph rqEgkayk enr gksrs dk; :
(a) mRd`"V dke ( )
(b) inksUurh ( )
(c) okjaokj dkekaP;k Lo#ikar cny ( )
(d) lek/kkudkjd dke ( )
(e) dkaghgh enr ukgh- ( )
(f) vU; dkj.ks ______________________
2- rqeP;k cWaUdsus vk;ksftr dsysY;k izf’k{k.k o fodkl dk;Zdzekackcr rqeps er dk; vkgs ?
(a) mRre
(b) pkaxys
(c) c&;kiSdh
(d) [kjkc
3. izf'k{k.k o fodkl dk;Zdzekackcr lq/kkj.kk dj.kslkBh rqeP;k dkagh lqpuk vkgsr dk; ?
472
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__
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[ 05 ] PERFORMANCE APPRAISAL (dkekps eqY;ekiu) :
473
1. rqEgkyk dkekP;k eqY;ekiukcn~ny dk; okVrs ?
(a) xjt ( )
(b) lapkydkaph [ksGh ( )
(c) i{kikrhi.kk ( )
(d) mi;ksxkps o fodklkps ( )
2. dkekP;k ewY;ekiukeqGs vkiY;kyk vkReijh{k.k o fujh{k.k djrk ;srs dk; ?
gks; / ukgh
3- dkekP;k ewY;ekiukeqGs vkiY;k cWUdsph ok< o fodklkl gkrHkkj ykxrks] vls vki.kkal okVrs dk; ?
gks; / ukgh
4- dkekP;k ewY;ekiu vkiY;kyk vkiys dke lq/kkj.;klkBh enr djrs dk; ?
474
gks; / ukgh
tj ukgh , rj dk ?
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5. l/;kP;k dkekP;k eqY;ekiukph i/nr vpwd vkgs dk; ?
gks; / ukgh
tj ukgh , rj dk ?
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_____________________________
6. rqeP;k dkekps eqY;ekiu rqEgh Lor% dls djky ?
475
(a) mRre ( )
(b) [kwip pkaxys ( )
(c) pkaxys ( )
(d) cjs ( )
(e) dkghls cjs ( )
(f) okbZV ( )
7. (a)rqeps ofj"B rqeP;k'kh rqeP;k dkekP;k eqY;ekiukph ppkZ djrkr dk; ?
gks; / ukgh.
(b) tj gks;] rj rqeP;k dkekP;k eqY;ekiukckcr rqeps dk; er vkgs ?
476
(i) vis{ksis{kk pkaxys ( )
(ii) vis{ksizek.ks ( )
(iii) vis{ksis{kk deh ( )
(iv) i{kikrhi.kkps ( )
8. rqeP;k dkekps fu;fer ewY;ekiu gksrs] vls rqEgkyk okVrs dk; ?
gks; / ukgh.
9. dkekP;k eqY;ekiuklkBhP;k cWUdsP;k i/nrhckcr rqeP;k dkagh lqpuk vkgsr dk; ?
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