10 customer expectations you can't afford to ignore

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10 Customer Expectations You Can’t Afford to Ignore


Insight from Brad Cleveland’s Call Center Management on Fast Forward

What does it take to meet customer expectations today? According to Brad Cleveland,

customers have 10 key expectations………

http://www.icmi.com/Resources/Store/Call-Center-Management-on-Fast-Forward-Inv


1. Be Accessible


2. Treat Me Courteously


3. Be Responsive


4. Do What I Ask Promptly


5. Provide Well Trained & Informed Employees


6. Tell Me What to Expect


7. Keep Promises


8. Do It Right the First Time


9. Follow-Up


Be Socially and Ethically Responsible


Looking for more tips on delivering winning customer experiences? Watch this free

webinar recording & download the slides for free:

bit.ly/3CXSecrets

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10 customer expectations you can't afford to ignore

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