ITT700 : PM

Business Case

AggiesSync

Data Backup Systems

Members :

1) Ammar Abdulmughni2) Aaron Scales3) Nakiea Bell4) Timothy Alligood5) Allen McLean

Date: 9/24/2016

North Carolina A&T state university

School of Science – Information Technology

2016 - 2017

Contents Table1.0 Executive summary ......................................................................................................................4

1.1 The project:.......................................................................................................................................4

1.2 Problem/Opportunity:.......................................................................................................................4

1.3 Organization’s goal and strategy:......................................................................................................4

1.4 Project’s MOV (how it ties to the organizational goal and strategy):................................................4

1.5 Option/Alternative analyzed:............................................................................................................4

1.6 Alternative recommended (and why):...............................................................................................4

2.0 Introduction ....................................................................................................................................5

2.1 Background:.......................................................................................................................................5

2.2 Current Situation:..............................................................................................................................5

2.3 Description of the Opportunity:.........................................................................................................5

2.4 Project’s measurable organizational value (MOV):............................................................................5

2.4 Why clients should go with our solutions:.........................................................................................6

2.5 LAW...................................................................................................................................................7

3.0 Alternatives and analysis of alternatives ...........................................................................7

3.1 Alternatives and options:...................................................................................................................7

3.2 Analysis of alternatives......................................................................................................................8

3.3 Risk assessment.................................................................................................................................8

3.4 Sensitivity analysis:............................................................................................................................9

3.5 Cost analysis:.....................................................................................................................................9

3.5 Proposed Recommendation............................................................................................................11

4.0 Biographies:.........................................................................................................................................12

5.0 Appendix: .......................................................................................................................................13

5.1 Case Study Conclusions: (Example ).................................................................................................13

5.2 The bridge to success:......................................................................................................................13

Tables of tables:

Table 01: MOV using table format...............................................................................................................6Table 02: Comparison of data backup plans................................................................................................7 Table 03: Compare the Alternatives...........................................................................................................8Table 04: Risk assessment and risk management strategies.......................................................................9Table 05: Table 05: The following example will show the cost the client fro a Remote Server configuration, Installation, and Data Migration.........................................................................................10Table 06:Table 06: This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)...........................................................................................................................10Table 07This is another example of Managing Site to Site VPN service and dedicated Firewall (dedicated Cloud server).............................................................................................................................................10Table 08:This is one example of a physical server on the location ( Primary server with the backup server on the premise )........................................................................................................................................11Table 9 This is another example of moving data from a physical server to a virtual server:.....................11

1.0 Executive summary1.1 The project:We are offering this project to a major client in the medical field, the project is called AggiesSync.

AggiesSync business case includes the following:

Offering data security for the company to provide services to health care providers Having a back-up for companies in case of emergency via the cloud (iCloud backup

service) Creating and utilizing data software that can help keep our client’s information safe

1.2 Problem/Opportunity: AggiesSync is reaching out to a major medical company to ensure 100% protection of their data. Life happens so there is constantly a chance of information being lost or stolen and AggiesSync is offering a hand to fall back on in case that happens. AggiesSync guarantees complete satisfaction and if a company isn’t happy they can cancel their agreement at any time with no questions asked.

1.3 Organization’s goal and strategy:The goal of the company is to satisfy and protect the medical companies’ information. AggiesSync will target organizations whose information is most vital to the company such as hospitals, specialists, primary care physicians’ offices, pharmacies, etc.) Our strategy is a slow and successful one that will pursue offices and their affiliates that they work with.

1.4 Project’s MOV (how it ties to the organizational goal and strategy):AggiesSync will provide at least a 15 percent return on investment and 300 customers within the first year of operation. We will have paid off our investment within 5 years and will have growth of ROI and the number of customers each year.

1.5 Option/Alternative analyzed:One alternative is having a secondary backup system where the main server is. A second is using the iCloud which is relatively cheap and efficient. Another is offering multiple backup locations and we manage them securely.

1.6 Alternative recommended (and why):The iCloud is recommended because data will be secure there in case of an emergency or loss of property due to theft or natural disasters. It is relatively cheap and the profit margin is highest

with this because there is next to no investment associated with this compared to buying backup data servers.

.

2.0 Introduction 2.1 Background:AggiesSync specializes in backing up company data and securing it. Our company offer’s data security, encryption and backup. We have a team of 5 dedicated and creative minds of professionals that have come together to pursue our passion. All 5 team members have Bachelor degree’s in different areas of study (IT, Business, Accounting, MIS). Our technical skills range from Technical Support, IT Manager, ISA (Information Security Analyst), Business Analyst, Project Manager/Coordinator, and Database Management.

2.2 Current Situation:Clients who do not have a backup/disaster recovery plan in place. There is only a server with their company information stored on it at the home business location. A backup/disaster plan needs to be in place to protect the company from the unknown, and all their business information from being lost. Our clients can weigh what options are available to them to make an informed decision. It is imperative that a company protect themselves against the loss of data. A plan can be put in place to have a designated server setup at an offsite location to back up a company’s data.

2.3 Description of the Opportunity:Our idea was birth from one of our team member working at a company that had a system failure and there was no backup/recovery plan in place.

The client had one server that their company information was stored on at their home business location. The client was looking for a plan to backup their business information in case of a server failure. The client wants an ease of mind, just knowing that if a disaster occurred, there business is protected.

AggiesSync will offer staff training on how to keep their backup up to date and the best part there is no restrictions on how much you backup.

2.4 Project’s measurable organizational value (MOV):Our company Aggie Backup Support Locker offer’s a company the best solution for Data Backup and Securing Data. AggiesSync installs a dedicated backup server at an offsite location so that a backup plan is in place. The bad news is server’s fail; the good news is our company offers a reliable solution to a backup/recovery plan that will keep your company up and running. AggiesSync is a tool used to backup your company data and is guaranteed to keep your company up and running. AggieSync will backup and save your data to an offsite server which saves the

data hourly and then cloud backup is done nightly. This will protect your business at all times and keep your company stress free.

MOV: the project will provide at least a 15 percent return on investment and 300 customers within the first year of operation. We will have paid off our investment within 5 years and will have growth of ROI and the number of customers each year.

Table 01: MOV using table format

No table of figures entries found.

Return of investmentGrowth of customers

1

15%

300

2

20%

500

3

30

1000

2.4 Why clients should go with our solutions:So many clients don’t have reliable backup systems, some they don’t even have one in place. Here are some of the reasons why our project is very important to the client:

1. Extra Hardware Requirements: In order to back up your data in the traditional way, you will need extra hardware like external hard drives, DVDs or other type of storage devices. These will set you back hundreds of dollars and require proper maintenance. Even after the backup, your data is not safe until you store the storage devices to another location.

2. Spend as you grow: with the iCloud backup you can choose the needed space of storage and expand gradually whereas the traditional backup systems you need to allocate budget for the storage for the future. With iCloud storage you can add one GB for $.15 a month whereas with traditional you need to add at least one TB and that comes with installation fee and maintenance .. etc.

3. Performance: storing lots of data in your traditional storage devices, they will become slower and cause poor performance. However, cloud doesn’t have to deal with any of these issues. You will always enjoy the same performance no matter how much data you store in iCloud servers.

Table 02: Comparison of data backup plans

Comparison of data backup plans

Feature

Option1

iCloud

Option2

Traditional backup

Hardware requirement Less hardware So much hardware

Cost Remarked reduced cost

Servers cost so much

Performance iCloud data centers are operated by

highly skilled experts

Always needs support or local IT

guys on the location

Reliability Reliable Not reliable

Security Highly secured Vulnerable

Variability of risks Having major data centers managing your data means

less risks

Managing your own data exposes your company to more

risks

2.5 LAWIt is required by law to protect private information (FTC) Federal Trade Commission. (HIPAA) Health Insurance Portability & Accountability ACT, Private Data.

3.0 Alternatives and analysis of alternatives

3.1 Alternatives and options:Since many clients are not aware of the consequences of a poor backup system or even non-existence of one, we have many alternatives for those who either don’t have a backup plan or a weak one.We designed 3 different plans for clients to choose one or 2 combined to see which suits their budget and organization needs.

1. The first alternative is offer a secondary backup system in the same location where the primary server is located.

2. The second alternative is offer a multiple backup locations and all these locations are managed by one enterprise server in a secure place. (This only applies to these clients who have many branches or many locations)

3. The third alternative is to use iCloud solutions. AggiesSync has 2 local datacenters that offers iCloud backup and creating virtual servers. Also, AggiesSync also is renting HP servers as a second location for backup.

3.2 Analysis of alternativesCompare the options by summarizing the benefits, dis-benefits, costs, risks and issues. The following table is an example.

Table 03: Compare the Alternatives

CriteriaOption1

Have the same Traditional backup ( No option)

Option 2(Secure the data backup

by using multiple locations)

Option3Using iCloud

(Recommended option)

Benefits Limited Benefits of having weak unsecured backup system

The data could be secure by using multiple backup locations but it comes with a high cost

Company could save at %50 of expenses on hardware and hardware support cost bu changing to iCloud backup system.

Costs(Direct, Indirect, Recurre

nt)

Direct cost: Purchasing hardware.

Indirect cost: Support team expenses

Direct: purchasing hardware.

Indirect: the cost of maintenance and support

Recurrent: Monthly fee for the other locations (Server)

Direct: one time cost for the initial setup

Recurrent: monthly fee of renting the servers

Risks High security risk Medium security risk No risk has been encountered so far.

Issues We need allocated space like a server room, dedicated fast internet line.

Multiple location backup involves database distribution systems

No issues at all

3.3 Risk assessmentIn this part we identified and evaluated the key risks that might create, enhance, prevent, degrade, accelerate or delay the achievement of the investment objectives. The results of this assessment are detailed below.

Table 04: Risk assessment and risk management strategies

RiskConsequence

(H/M/L)

Likelihood

(H/M/L)

Comments and Risk Management

Strategies

cost

Customers are inconvenienced by the system and thus there is bad publicity

Medium Low 1. Use a newsletter to keep the customers informed

2. Have a testing trial version to test for certain time.

$2000

New systems instability

Low Medium N/A -

Not able to meet the customer satisfaction

Medium High Improve customer care and train the customer’s staff for the new system.

$5000

This risk analysis was also used to inform the development of the risk register, attached to this business case.

3.4 Sensitivity analysis:In our project we will use Return On Investment (ROI) to analyze the project financially, ROI is an indicator of the company’s financial performance. From a project management point of view, ROI provides a measure of the value expected or received from a particular alternative or project. It is calculated by dividing the net income, or return of a project alternative by its total cost.

Project ROI = (Total Expected benefits – total expected costs) / Total expected costs.

Or

Now we need find out what is the expected cost for one project and expected benefits.

3.5 Cost analysis:To build a server locally that what the cost will look like

1- Hardware cost : $25,0002- Installation: $15003- Monthly support: $900 ( X 12 = $10800)4- Staff training: $1500

Total: $38900

To Install a virtual server with initially 3 TB storage.

1- Hardware cost: 0

2- Installation : 03- Monthly Support: 900 ( X12=10800)4- Staff training: 0

Total: $10800

The client can save up at least $30000 a year if he goes with iCloud data backup.

The expected cost for us is half of what collect from customer so it is 10800/2 = $5400

The benefit is 10800.

So the project ROI is 50%

The following example will show the cost the client fro a Remote Server configuration, Installation, and Data Migration

Table 05: The following example will show the cost the client fro a Remote Server configuration, Installation, and Data Migration

Item Number Service PRICE QTY Ext.Price

P1580 REMTOE SERVER CONFIG. , INSTALL, AND DATA MIG.

2,995.00 1 2,995.00

This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)

Table 06: This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)

Item Number Service PRICE QTY Ext.Price

1.1 Managed site-to-site VPN service for dedicated Firewall that includes an additional security zone and up to 1 hours of our Tech, support

3,500.00 1 35,00.00

Item Number Service PRICE QTY Ext.Price

C.101 12 months of recovery system – one server on the location – Windows 2012 corporate edition with 3 TB of backup storage

1,500.00 1 1500.00

This is a third example of 12 months contract for system recovery one server on the premise standard perpetual corporate.

This is another example of Managing Site to Site VPN service and dedicated Firewall (dedicated Cloud server)

This is one example of a physical server on the location ( Primary server with the backup server on the premise ).

Table 1.This is one example of a physical server on the location ( Primary server with the backup server on the premise ).

Item Number Service PRICE QTY Ext.Price

H1030 PS5700 Server - Intel 5700 Dual Processor Server with $12,000.00 1 $12,000.00RAID 10 Disk Array, Dual Intel 2.6Ghz Xeon 8-CoreProcessors, w/20MB Cache & 8.0 GT/s, 32 GB Memory,RAID 1 (300 GB - OS) + RAID 10 (600 GB - IDS), 8Disk Array with 2 Hot Spares

$12,000.00 1 12,000.00

H1060 Onsite Disk based backup and recover solution-HW/SW, Symantec Backup Exec & System Recovery2012, 2 Internal Drives installed in server chosen - 4TBea SATA (Amjed to setup for photo storage), 2 ExternalDrives for offsite storage - 1TB ea

1,600.00 1 1,695.00

T1050 MS WINDOWS 2012 SERVER OS – R2 1,295.00 1 1,295.00T1006 50 USERS LICENSES 999.00 20 999.00H1080 UPS – 1500 WATT SERVER UPS

INTELLIGENT MONITOR12,00.00 1 12,00.00

This is another example of moving data from a physical server to a virtual server:

Table 2. This is another example of moving data from a physical server to a virtual server:

Item Number Service PRICE QTY Ext.Price

P1580 REMOTE SERVER CONFIGURATION, INSTALLATION AND DATA MIGRATION

2,995 1 2995.00

3.5 Proposed RecommendationIn the unfortunate case of an emergency or loss of power due to storms, power outages or a system failure. We recommend the use of iCloud. by utilizing this feature we can better guarantee the security and well being of the system and the data that the system will be providing storage to. The use of iCloud also comes with the added benefit of being very cost effective compared to other means of storing data. One of the biggest reasons that we recommend going with the iCloud is that fact that it is off site, this means that any updates to the system will not directly affect stored data unless it needs to ensuring the integrity of the business unit and its constituents in regards to the data that pertains to them.

4.0 Biographies:Aaron Scales was born in Greensboro NC in 1993. He graduates from Cleveland State University with a bachelor’s degree in Digital film and media with a minor in sociology. Graduate on the dean’s list and was an active member in SAAC. He joined the MSIT program at NC A&T in the summer of 2016 finishing up his last year of college basketball in his hometown.

Nakiea V. Bell (fall 2016, NC A&T) born in Queens, New York. Nakiea graduated from NC A&T in 2008 with a B.S in ECT. She moved back to her native home New York. She worked for Best Buy and finally Time warner cable in which she decided to transfer her job with time warner cable back to Greensboro,NC. She recently decided to leave her current job at United Health Group to pursue her Masters in IT and find a job in that field. Nakiea started her Masters at A&T in

Information Technology in the fall of 2016. She also volunteers on campus with Paul Campbell the head of the IT department to gain more knowledge and experience.

Timothy W. Alligood (fall 2016, NC A&T) born in Washington,NC. Mr. Alligood graduated from East Carolina University in 2012 with a Bachelor"s in Business Administration. Upon graduating from ECU, Timothy was a Grocery Manager at Food Lion for 3 years. In 2015 he left Food Lion and is now pursuing a career with Kellogg's as a Sales Representative. Timothy W. Alligood joined the Master of Information Technology program in the fall of 2016.

Ammar M. Abdulmughni (spring 2016, NC A&T) born in Sana’a, Yemen. Abdulmughni graduated from Yemen Community College in 2004 from Sanaa, Yemen. He moved to Kuwait to work as a WEB PAGE DEVELOPER with a small company called TechnoVision in Salmyya, Kuwait Summer 2005 where he helped creating first e-marketing website in Kuwait Sooqk8.com. He moved back to Sana’a and graduated from University of Modern Science (UMS) in Sana’a in 2009 with B.S in Information Technology. He worked for the school he graduated from as a COMPUTER

APPLICATIONS TRAINER and in 2008 he was hired in United Nations of refugee agency (UNHCR) as a TRAINING OFFICER. He joined the hardware and networking department in IDS (Integrated Dealer Systems) in Wake Forest, NC last June 2015. He has several international certificates in Hardware as A+, Microsoft Certificate MCP (Microsoft Certified Professional), and he has CISCO certificate (CCNA). He joined the master program of Information Technology in NC A& T, Greensboro, NC School of Information Technology(I.T) in the spring of 2016.

Allen McLean (spring 2015, NC A&T) born in Charlotte, North Carolina. Allen graduated from NC A&T in 2015 with a B.S in Graphic Communications, concentration in CADD design. Upon graduating, Allen returned in the fall of 2015 to pursue a Masters in Technology Management. He will be graduating in the spring of 2017. Allen currently works as a manager for AutoZone Inc. and is a Graduate Hall Director on the campus of NC A&T. Upon graduating in the spring of 2017, He has decided to accept a full time position at Land O’Lakes Inc, where he will be a supervisor in

manufacturing.

5.0 Appendix:

5.1 Case Study Conclusions: (Example )the study of each project included adding up success point on the success potential chart:

Success Criteria PointOrganization

X

Organization

Y

Organization

Z

User involvement 19 No(0) No(0) Yes(19)

Executive Mang. of support

16 No(0) YES(16) Yes(16)

Clear statement of requirements

15 No(0) No(0) No (0)

Proper planning 11 No(0) No(0) Yes(11)

Realistic expectations 10 Yes(10) YES(10) Yes(10)

Smaller project Milestones

9 No(0) No(0) Yes(9)

Competent staff 8 No(0) No(0) Yes(8)

Ownership 6 No(0) No(0) Yes(6)

Clear vision & objectives

3 No(0) YES(3) Yes(3)

Hard-working, focused staff

3 No(0) No(0) Yes(3)

Total 100 10 29 85

With only 10 success points , the X organization had virtually no chance of success. With 85 points of success the Z organization had a pretty good chance of success. The only 29 point the Y organization had a little chance of success.

Success potential chart can be useful tool for either forecasting the potential success of a project or evaluating project failure.

5.2 The bridge to success:This study is hardly in-depth enough to provide a real solution to such a daunting problem as the current project failure rates. Virtual backup storage is still new to the market comparing to the traditional backup system. In order to make out of the chaos we needed to examine why traditional backup system fail. So each major failure in the traditional way needed to be examined and investigated , studied , reported and shared.

Table 01: MOV using table format

YearReturn of investment

Growth of customers

1 15% 300

2 20% 500

3 30 1000

Table 02: Comparison of data backup plans

Comparison of data backup plans

Feature

Option1

iCloud

Option2

Traditional backup

Hardware requirement Less hardware So much hardware

Cost Remarked reduced cost

Servers cost so much

Performance iCloud data centers are operated by

highly skilled experts

Always needs support or local IT

guys on the location

Reliability Reliable Not reliable

Security Highly secured Vulnerable

Variability of risks Having major data centers managing your data means

less risks

Managing your own data exposes your company to more

risks

Table 03: Compare the Alternatives

CriteriaOption1

Have the same Traditional backup ( No option)

Option 2(Secure the data backup

by using multiple locations)

Option3Using iCloud

(Recommended option)

Benefits Limited Benefits of having weak unsecured backup system

The data could be secure by using multiple backup locations but it comes with a high cost

Company could save at %50 of expenses on hardware and hardware support cost bu changing to iCloud backup system.

Costs(Direct, Indirect, Recurre

nt)

Direct cost: Purchasing hardware.

Indirect cost: Support team expenses

Direct: purchasing hardware.

Indirect: the cost of maintenance and support

Recurrent: Monthly fee for the other locations (Server)

Direct: one time cost for the initial setup

Recurrent: monthly fee of renting the servers

Risks High security risk Medium security risk No risk has been encountered so far.

Issues We need allocated space like a server room, dedicated fast internet line.

Multiple location backup involves database distribution systems

No issues at all

Table 04: Risk assessment and risk management strategies

RiskConsequence

(H/M/L)

Likelihood

(H/M/L)

Comments and Risk Management

Strategies

cost

Customers are inconvenienced by the system and thus there is bad publicity

Medium Low 1. Use a newsletter to keep the customers informed

2. Have a testing trial version to test for certain time.

$2000

New systems instability

Low Medium N/A -

Not able to meet the customer satisfaction

Medium High Improve customer care and train the customer’s staff for the new system.

$5000

Table 05: The following example will show the cost the client fro a Remote Server configuration, Installation, and Data Migration

Item Number Service PRICE QTY Ext.Price

P1580 REMTOE SERVER CONFIG. , INSTALL, AND DATA MIG.

2,995.00 1 2,995.00

Table 06: This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)

Item Number Service PRICE QTY Ext.Price

1.1 Managed site-to-site VPN service for dedicated Firewall that includes an additional security zone and up to 1 hours of our Tech, support

3,500.00 1 35,00.00

Item Number Service PRICE QTY Ext.Price

C.101 12 months of recovery system – one server on the location – Windows 2012 corporate edition with 3 TB of backup storage

1,500.00 1 1500.00

Table 07: This is a third example of 12 months contract for system recovery one server on the premise standard perpetual corporate.

Table 08: This is one example of a physical server on the location ( Primary server with the backup server on the premise ).

Item Number Service PRICE QTY Ext.Price

H1030 PS5700 Server - Intel 5700 Dual Processor Server with $12,000.00 1 $12,000.00RAID 10 Disk Array, Dual Intel 2.6Ghz Xeon 8-CoreProcessors, w/20MB Cache & 8.0 GT/s, 32 GB Memory,RAID 1 (300 GB - OS) + RAID 10 (600 GB - IDS), 8Disk Array with 2 Hot Spares

$12,000.00 1 12,000.00

H1060 Onsite Disk based backup and recover solution-HW/SW, Symantec Backup Exec & System Recovery2012, 2 Internal Drives installed in server chosen - 4TBea SATA (Amjed to setup for photo storage), 2 ExternalDrives for offsite storage - 1TB ea

1,600.00 1 1,695.00

T1050 MS WINDOWS 2012 SERVER OS – R2 1,295.00 1 1,295.00T1006 50 USERS LICENSES 999.00 20 999.00H1080 UPS – 1500 WATT SERVER UPS

INTELLIGENT MONITOR12,00.00 1 12,00.00

Table 09: This is another example of moving data from a physical server to a virtual server :

Item Number Service PRICE QTY Ext.Price

P1580 REMOTE SERVER CONFIGURATION , INSTALLATION AND DATA MIGRATION

2,995 1 2995.00