10 reasons why yammer is an effective on-boarding tool
TRANSCRIPT
10 Reasons Why Yammer is an Effective Onboarding Tool
71%Employees
are not fully engaged at
work
50%Stay in a job less than 6 months
80%Turnover is a
direct result of hiring mistakes
Every company feels the same?
As a result,
companies are being disrupted.
#FutureOfBusiness Employees Will Rule
Fasterresponses
Personalizedservice
Betterexperiences
Your employees expect more.
What are we covering?
• Driving Organizational Change
• Yammer 101
• Onboarding Use Cases
About MeSome work related highlights
• Founder & CEO of 2toLead
• Focused on building innovative solutions for Office 365 and Azure
• Global Yammer Partner
• Microsoft Cloud Productivity Partner candidate
• We have delivered over 12 projects within 6 months of launching
• World’s 1st Accessible (AODA compliant) Media Player
• Digital Asset Management solution on top of SharePoint 2013
• Intranet Portal(s)
Kanwal Khipple
About MeContributions to the community
• 5x SharePoint MVP / Office 365 MVP (2014) / Accessibility MVP
• Co-Founder of Toronto SharePoint Business User Group
• SharePoint Saturday Toronto (5 years)
• Co-Author on Professional SharePoint 2013 Branding & Responsive Web Development
• 2x Nielson Norman Award Recipient (2015 / 2014)
• Mentoring those interested in learning
• @kkhipple
Kanwal Khipple
2015
Organizational Change
Confession“I have a confession to make. I, Kanwal Khipple, have a fear of sharing.”
4 Fears of Social
#4 People will post confidential information
• It’s important to realize, though, that any secure software is only as secure as the human factor.
Educatecreating and enforcing policy
Confidential or Cultural Improvement?
• You should take a look at any cultural shortcomings that may be ailing your organization (see below) and proactively eliminate any motives for disgruntled employees to go rogue
#3 Enterprise social networks are timewasters
• Socialize all day and not work
• One key point that I think is relevant for all social media – internal or external – is that social is a manifestation of who you already are
• If you are an unproductive member of your team, at some point people will realize it, with or without a social network.
• If anything, social networks put you on your best behavior because… well… anything you say is preserved in writing.
If you are indeed a timewaster, everyone will know itincluding your boss
Timewaster or Expertise Finder?
#2 People will post inappropriate content
If you don’t know what's inappropriate content, you’re going to have a tough time
• If you are a walking HR time bomb waiting to explode, this explosion can happen anywhere, whether or not you are on Yammer.
•
Have a private conversation with the “offender”
Inappropriate or Opportunity?
• Consider these discussions as an opportunity
• Reserve serious punishment for an appropriately sized crime
#1 It will become a negative environment
• The mood in your network will reflect the mood in your organization, and if things get overly negative, you have problems that are far, far greater.
• If your employees aren’t engaged, they will not see much value in contributing to a shared creation space. If they feel like their ideas get shot down and mocked, they will look for an organization that appreciates them.
Plan aheadYou really should
Negative or Identify Gaps?
• Take the opportunity to understand what could happen
• Plan for the issues and have policies in place
Don’t over think social
“Social Enterprise is implemented 80% through organization culture and 20% through technology.”
- Gartner, September 2012
Transforming Culture + Deploying Technology
TechCulture
Yammer 101
Complete your profile
• Fill in your basis information
• Upload your profile picture
• About Me and Job Title
Introduce Yourself
• Make your introduction informal
• Ask others to provide a tip
• Provide value from your initial post
Follow your colleagues
Posting to All Networks?
Topics
Customize email
• Email me when …
• Send digest of message activity
• Notify when new activity in Groups
Scenarios
Create a Group
Integrate with SharePoint
“When you answer a coworker’s question or solve a problem, you feel good. Yammer is a great way to get employees more engaged.”
Yammer ChampionsDo’s & Don’ts
HR Challenges
• Employees do not know their coworkers or what they do – many are new or work in far away locations
• Many smart employees but knowledge is not easily shared
• Some staff spend work hours on social networking sites to communicate with coworkers; they also download unapproved tools
• A consistent mechanism for managing projects and performance is not available; quieter star performers are overlooked
• Susie is not very technical and the IT department is overloaded trying to set up new employee workstations
HR Do’s
• Before asking a question, search the Questions app and explore the Topics feed to explore existing content. This will help limit repetitive messages.
• Browse the Group directory and join Groups that you find important.
• If a specific Group does not exist, start a new one and invite members of your team to contribute messages.
• For best results, use Groups as a replacement for existing email distribution lists/listserv.
• Add Topics, Links, pictures, and Events to posts when applicable.
• Take time to explore Yammer- you'll get the hang of it!
Engage and interact
• When you come across something noteworthy, point to it and discuss why you think it’s important.
• Include a link to the original source; people love links.
• Comment and discuss – keep the discussions lively
• Ask and answer questions
• Vote, like, give kudos
• Talk about social stuff going on at the company – give a recap of the Leafs latest victory ;), share a Fundraising goal, plans about the holiday party?
Don’ts
HR Don’ts
• Everything in Yammer stays in Yammer! (No public posts or Tweets, etc).
• Please do not post confidential information into the main feed.
• Be respectful to other members.
• It is acceptable to disagree, but please do so in a respectful manner.
• Add value with each post. You are responsible for the material you post to Yammer.
• It is important to substantiate ideas, but please keep messages brief and to the point.
Steps to Success
Work Out Loud
• Work in progress
• What you are learning
• Finished a project, report, presentation
10 Reasons Yammer is an Effective Onboarding Tool10. Decrease employer turnover
9. Increase employee engagement
8. Reduce training costs
7. Educate employees
6. Create a community of champions
5. Learn about your new hires within 90 days
4. Nurture employees
3. Crowd source ideas
2. Improve internal communications
1. Improve employee happiness
Steps to success
• Accountability
• Culture
• You have a goal
• Create policy and educate
• Activate the community to take action
• You have a response plan
Checklist• Complete your profile
• Upload a picture
• Join 3 groups
• Like a message that appeals to you
• Reply to an employee’s message
• Say hello and introduce yourself
• Configure email notifications
