10-step / 4-phase phase 3 and steps 9 manage change...
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© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved
10-Step / 4-PhasePhase 3 and Steps 9
Manage Change, Culture, and Reward Structures
KMT- 13
CREATIVE ABRASION
& CREATIVE CONFLICT
INTEGRATION OF DATA,
ACTIVITIES & PROCESSES
DESIGN FOR AGILITY, FLEXIBILITY AND ADAPTABILITY
SENSE-MAKING MODEL
INFO-PROCESSING MODEL
KNOWLEDGE MANAGEMENTfor e-BUSINESS MODEL INNOVATION
B2C, B2B, B2E, P2P… and Beyond
KNOWLEDGE HARVESTING & EXPLOITATION
KNOWLEDGE CREATION &
RENEWAL
TIGHT SYSTEMSOptimization and
Efficiencies
LOOSE SYSTEMSAgility, Flexibility, and Adaptability
Engineering Design ‘Machine’ Focus
Emergence‘e-Agility’ Focus
ERP, EAI, EEAI, CRM, SCM,
Workflows, BPR, Intelligent Agents,
Best Practices
Communities of Practice, Customers, Suppliers,Partners
In ControlOut of
Control
RADICAL DISCONTINUOUS CHANGE
Managing Knowledge for e-Enterprise Performance
Click on this Link or Slide for Article on Knowledge Exchanges
Source: Malhotra, Yogesh. Enabling Knowledge Exchanges For E-Business Communities. Information Strategy: The Executives Journal,v. 18 no 3 (Spring 2002) p. 26-31
© Copyright 2002, Yogesh Malhotra, All Rights Reserved
© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved
KNOWLEDGE PROCESS
FROM COMPLIANCE TO COMMITMENT
Knowledge Utilization
Knowledge Creation
External Controlsfor Compliance
Self Controls for Commitment
Stable and Predictable
Business Environment
‘Wicked’Business
Environment
Customer DrivenVirtual Communities
Supplier Coopetitionin Business Ecosystems
Human Capitalas Key Enabler Trust, Vision,
Motivation, Leadership,
Empathy
Goals, Rewards, Penalties,
Carrots, Sticks
Click on this hyperlink for Article on Knowledge Ecology
© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved
http://www.saic.com/cover-archive/it/knowledge.html
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http://www.brint.com/members/online/20090319/cko/
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http://www.fgipc.org/02_Federal_CIO_Council/cko.htm
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http://www.state.gov/m/irm/1843.htm
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http://www.sbs.gov.uk/default.php?page=/press/news13.php
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http://www.ckoonline.com/eng/list.php?idr=5170
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http://www.km.gov/documents/pd/GSA_CKO_PD.html
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“As the Chief Knowledge Officer for the agency, the incumbent is responsible for ensuring that GSA employees have the right information at the right time in the right place. Knowledge lives in people, while data and information reside in computers. The CKO provides the leadership required to successfully transform GSA into a learning organization that is flexible, agile and open to change.”
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http://www.viant.com/pages2/downloads/twt_km_interview.pdf
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http://www.informationweek.com/650/50calev.htm
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http://www.informationweek.com/762/know5.htm
© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved
“The much commoner and well-established role of chief information officer, or CIO, although sometimes thought to be similar to that of CKO, is quite different. CIOs have distinct responsibilities - IT strategy, IT operations, and managing the IT function -and so far have not formally taken on the full range of knowledge management activities. Where a CKO exists, there is also likely to be a CIO, but the corollary is not true.”
© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved
http://lamb.cba.hawaii.edu:82/OldVersions/What%20is%20a%20Chief%20Knowledge%20Officer.htm