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Background

• CEO Brendan Noud has over 11 years’ LMS & eLearning experience

• Worked directly on 200+ LMS implementations• Launched LearnUpon in June 2012, today have over

500 customers worldwide

Over 600 LMSs globallyWhere to start when trying to select one?

1. Overly complicated system2. Difficult to use3. More training required4. Increased impact if key administrator leaves5. Paying for features you don’t need

1. Unwanted Features

• Responsive design

• Native Mobile Apps iOS Android Windows

• Real-time updates Is course progress bookmarked across devices?

• Browser support

2. Mobile Support

• APIs and SSO options• Standard industry protocols • Extended often?• Backward compatible?• Cost involved?• Security• Webhooks

3. Integrations (APIs, SSO)

• Support hours

• What about Public Holidays?

• Email or phone support?

• Average response time

• Other supportsKnowledge Base, Videos, Help Guide

• Are they friendly, helpful?

Do they care?

4. Customer Support

• Majority of support queries are content related Bookmark data Completion statuses Browser issues

• Does your vendor have a deep understanding of content standards? SCORM, Tin Can, AICC, LTI, PENS

• Do they understand the main authoring

tools? Articulate Storyline, Adobe Captivate, Lectora,

Elucidat, iSpringPro, etc..

5. Content Support

• Active Users or Registered Users• Hard cut-offs at different thresholds• Content & course upload limits• Number of administrators• Feature based• Long term contracts?

Monthly Annual Multi-year

• Cancellation policy• Hidden costs

6. Approach to Pricing

• Future product roadmap

• Also ask for their past roadmapWhat did they release in the last 2 years?

• How often are new features released?

• How is roadmap decided?Can customers provide input, suggest enhancements?

• Are there upgrade costs involved?

• What kind of downtime is involved?

7. Product Roadmap

• Scalability Total number of users / courses Concurrent users Request response times

• Reliability Uptime Monitoring in place Disaster Recovery Plan

• Security SSL Penetration testing Previous data breeches Security patches, updates, etc.

8. Scalability, Reliability and Security

9. Implementation Timeframe

Anywhere from 1 hour to 2 years (or longer!)

1. Requirements workshops2. Solution design

3. Customisations4. Data migration

5. Administrator training6. UAT

7. Bug fixing8. More UAT

GO LIVE!

• Implementation & setup fees• Requirements workshops• Solution design• Customisations:

Branding, workflow changes, custom reports, etc.

• Testing and bug fixing• Data migration• Administrator training• Project management• Customer support (PSA)• Hosting fees• Upgrade costs• And many more...

10. Hidden Costs

11. Some Other Itms to Consider Other Items to Consider

• Data Location EU Data Protection Legislation EU-US Safe Harbor Agreement

• The Company Track record & customer list Reference calls Financial stability Vision Contribution to the community Partnership (e.g. content)

© LearnUpon 2015

For more information on

LearnUponVisit: www.learnupon.com

Email: hello@learnupon.comFollow: @learnupon