10 things you need to know before implementing a social intranet by marcia robinson
TRANSCRIPT
10 THINGS YOU NEED TO KNOWBefore Implementing a Social Intranet
May 2014
Marcia RobinsonPartner, Head of Global Knowledge ManagementNew York
MERCER 1
About Mercer
• Global consulting leader in talent, health,retirement, and investments.
• More than 20,000 employees are basedin 42 countries, and the firm operates inover 130 countries.
• Wholly owned subsidiary of Marsh &McLennan Companies (NYSE: MMC)
MERCER
Number 10:Align to Business Imperatives
• Tie your project to your organization’smost important business imperatives.
• Employee engagement.
• Revenue generation.
• Cost reduction.
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MERCER
Number 9:Program Management is Critical
• If you do not have a robust, structuredprogram management team, yourproject will fail.
• Divide and conquer.• Launch in waves.
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MERCER
Number 8:Rinse and Repeat
• Create once, use many times.• Project plans.
• Communications.
• Training.
• Use staggered approach.
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MERCER
Number 7:Make it Simple, Standard andFlexible
• Simple and standard design.• No custom code.• Make your solution flexible.
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MERCER
Number 6:Clearly Define RobustGovernance
• Make sure you have clearly definedgovernance.
• Use standard governance format.• Remember diversity.
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MERCER
Number 5:There is no Such Thing as OverCommunication
• Let employees know what will behappening, why, and when.
• Have a robust communication plan.
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MERCER
Number 4:Think Global; Act Local
• People are more connected to theirlocal office than to globalheadquarters.
• Create a champion network.• Create toolkits.
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MERCER
Number 3:Clearly Define and CommunicateAccountability
• People Accountability.• Define roles and responsibilities.
• Content Accountability.• Make sure it is clear who owns the
content.
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MERCER
Number 2:Implement a Role BasedTraining Plan
• Design custom training programfor each role.
• Leverage diverse training andsupport options depending onrole.
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MERCER
Number 1:C-level Support is Not Enough
• The more senior leadership supportyou can get the better.
• You have to reach out to the C-level,their direct reports and their directreports.
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