10 tips of email writing
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10 Tips of Email Writing. Acknowledgements. This presentation was created by Lauren Miller in conjunction with New Organizing Institute. - PowerPoint PPT PresentationTRANSCRIPT
AcknowledgementsThis presentation was created by Lauren Miller in conjunction with New Organizing Institute.
These new media materials have been developed over the course of many trainings by Lola Elfman, Lauren Miller, Matt Compton, Ben Simon, Larry Huynh, Nate Thames, Becky Bond, Michael Silberman, Mia Cambronero, Adam Green, Jason Rosenbaum, Colin Holtz and many others.
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What can email do for you?
Reach people quickly & cheaply
Activate people to take action
Enhance what you’re doing everywhere else
A few key principles
It’s about everything else you’re doing
It’s about story telling
It’s about number crunching
Basic structure of an email
1st sentence: Attention grabber
Try to keep it to one sentence. One line if possible.
Basic structure of an email
2nd paragraph: Summary. Why are you sending this email?
Avoid too many facts, figures. That’s what the rest of the email is for.
Basic structure of an email
3rd-4th paragraph: Take Action.
What do you want people to do?
What is the theory of change?
Basic structure of an emailLinks
Stand-alone (separate from paragraphs)
Should you hyperlink text or write out urls? It depends
Don’t just use picture links
Basic structure of an email
After the link2-4 more paragraphs with background info, quotes, bullets, etc.Repeat your theory of change, action, link
2. Think about your subject line.
Be concise (5-7 words)
Grab attention, but don’t cry wolf
Be creative
Don’t be too wonky
Good Subject LinesCan I dial you in? (DCCC)
For your eyes only (YES to Fairer Votes)
I agree with George W. Bush (Howard Dean)
Missing you (Kiva.org)
We’re 54.7% sure… (Families USA)
Spill baby spill (Brave New Films)
Bad Subject LinesThe ____ Update
June 2011 Newsletter
Tell your Senators to vote no on S. 2191
Urgent FEC Deadline
Maryland GOP Calls for End to New Poll Tex for Absentee Ballot Voters
3. Keep it conversational.
Snarky is ok. A formal letter isn’t.
Have voices, personalities inyour email.
4. Never send an email without an action…
All you can do is unsubscribe.
Sign a petitionWrite a letterTell a friendWatch a videoFollow us on Facebook or Twitter
Call CongressMake a donationShare your storyGive us your feedbackAttend an event
4b …But don’t ask people to do a million things.
Multiple actions confuse/overwhelm
Splits the returns of your actions
Better solution: Segmentation & Daisy Chain
5. Ask people what they want.
Find out more about your list
Solicit new ideas
Make your members feel like they’re part of the team
Surveys are good for you and your list.
6. Treat new supporters differently.
Send an intro message describing your org & what you’ll be asking them to do.Don’t ask for money – but don’t wait too long.
Make a good first impression.
7. Keep formatting simple.Use images sparingly.
Compelling buttons can help action rates
Most don’t matter
Don’t hold up an email for an image
Don’t make your whole email an image
7. Keep formatting simple.Avoid fancy formatting.
You are notwriting direct mail
Fancy formatting distracts from links
8. Timing is everything.
Sometimes it’s better to be the 1st than to be the best.
General wisdom: Tuesday-Thursday late morning
In reality: Whenever something urgent happens
9. Checklist your emails.One bad mistake can ruin your email.
Ask someone who didn’t write it to proofread it
Ask someone to click every link & take every action
10. Test & Segment Your emailsTests:
Sender name/formatSubject linesTime of dayImages (including headers)LengthLinksLanding pages
Segments:GeographyDonation historyPast actions takenSignup dateWhatever you’ve got
Landing Pages: Keep it simple.
Make sure it’s clear what you want people to do
Limit the number of:
DistractionsFieldsClicks
Landing Pages: Daisy Chain
You don’t have to just send people to a “thank you” page
Prioritize based on what you need most:
Tell a friendDonateEventsOther actions
Why plan emails?To avoid the blinking cursor paralysis.
To make them part of a larger campaign.
To have more time to write better emails.
To have get better content.
To get something done!
1. What are your goals?Online goals:
List growth?
Fundraising?
User generated content?
Twitter/facebook followers
Offline goals:Pass a bill?Save the….(puppies, seals, unicorns)?
Events?
Volunteers?
Press attention?
Drive a news story?
Email list?
Volunteers on the ground?
Friendly bloggers? An organizational blog?
A technology platform?
Allied organizations/partners?
Online advertising budget?
Video capabilities?
Other technology abilities?
2. What are your resources?
3. What are your key moments:
online and offline milestones?Internal news
External news
Media
Personal stories
Holidays/Days of Importance
Other solicitations
Is this a long or short campaign?
Are there deadlines you must meet?
Moments along the way that you can highlight?
Do you need different emails for different
people?Action takers/non-action takersGeographyInterestHow they joined the listDonation historyDemographicsSuperactivists vs. Lurkers
Plug in your offline activities/milestones as
the base.Petition: When will you be delivering it?
Events: Should we invite them? Ask them to donate or share? What can people do if they can’t attend?
Videos/ads/offline materials: Can the list contribute content? Money? Share?
Reports/research: Can they comment? Debunk it? Share?
Fill in the rest.
Kicker messages
Follow-up results messages
Donation messages
Other creative things you can give people to do
How much email is too much email?
How often do you have something urgent and meaningful to say?
Quarterly Monthly Weekly
TYPICAL
Daily
Probably too much
Almost certainly too little
Credit: Idealware
Debbie Shank has paid enoughGoal: To stop a lawsuit.
Resources: 100,000 person email list. Petition & Speakout technology. Contact with the family.
Timing: Debbie’s well-being was in jeopardy
Segments: People who signed/didn’t sign petition; frequent letter-writers; Facebook followers
Theory of change: By shaming Wal-Mart, they’d drop the lawsuit.
What did we do?
Launched a petition (email and Facebook)
Wrote letters to Wal-Mart’s top management
Wrote to news outlets to cover the story