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    106 CHAPTER 12. APPENDIX

    A d j u s t m e n

    t / S e n s i

    t i v i t y

    S c h e d u l e

    # o u t - p a t

    i e n t s

    # i n - p a t

    i e n t s

    # s p e c i a l e x a m s

    # E - s

    l o t s

    U s e o f

    P R

    A v e r a g e

    # u r g e n

    t p a t

    i e n

    M e a n

    V a r

    F r a c

    M e a n

    V a r

    M e a n

    V a r

    c v 5 0 % - Q u a n t

    i l e

    8 0 % - Q u a n t

    i l e

    M o r n i n g

    L u n c

    h

    M e a n

    V a r

    c v 5 0 % - Q u a n t

    i l e

    8 0 % Q u a n t

    i l e

    % > 1 2 0

    S_P1 Random 20 8 2 6 Yes 2,704 0,80 4,5E-03 0,67 20,72 3,35E+02 7,29 1,05E+02 1,41 2,91 13,77 0,92 0,79 34,49 9,36E+02 0,89 27,80 58,44 1,59S_P2 Random A 20 6 3 5 Yes 2,687 0,79 4,1E-03 0,30 20,48 3,81E+02 7,09 1,06E+02 1,45 2,43 13,38 0,92 0,83 45,50 1,81E+03 0,94 33,39 78,49 7,26S_P2 noE 1 20 6 3 0 Yes 2,641 0,77 3,5E-03 0,13 13,09 1,44E+02 6,96 1,14E+02 1,54 1,57 13,20 0,91 0,81 16,00 1,93E+02 0,87 13,47 24,42 0,00S_P2 noE 2 20 6 3 0 Yes 2,683 0,76 3,3E-03 0,15 13,01 1,71E+02 7,64 1,20E+02 1,43 2,53 14,58 0,94 0,84 16,29 2,06E+02 0,88 13,73 25,75 0,00

    E - s

    l o t

    S_P2 Random A (2) 20 6 3 5 Yes 2,69 0,79 4,7E-03 0,36 19,07 2,86E+02 7,18 1,07E+02 1,44 2,45 13,67 0,92 0,81 41,06 1,30E+03 0,88 32,60 70,14 3,80S_P1 Random 20 6 3 5 Yes 2,71 0,81 4,5E-03 0,64 21,83 3,65E+02 8,09 1,16E+02 1,33 3,98 15,07 0,92 0,77 37,10 9,53E+02 0,83 31,46 63,19 1,44S_P2 Random A 20 6 3 5 Yes 2,67 0,80 4,2E-03 0,31 18,19 3,02E+02 7,74 1,06E+02 1,33 3,61 14,84 0,91 0,82 47,73 1,81E+03 0,89 37,61 80,64 7,57S_P2 noE 1 20 6 3 0 Yes 2 ,67 0,77 3 ,6E-03 0 ,14 13 ,45 1,56E+02 7 ,23 1,14E+02 1 ,48 2 ,24 13 ,68 0,90 0 ,83 15 ,80 1,85E+02 0 ,86 13 ,11 24,66 0 ,00S_P2 noE 2 20 6 3 0 Yes 2 ,78 0,77 3 ,4E-03 0 ,15 13 ,26 1,41E+02 8 ,24 1,31E+02 1 ,39 3 ,41 15 ,60 0,93 0 ,85 16 ,50 2,11E+02 0 ,88 13 ,59 26,30 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 2,73 0,80 4,0E-03 0,38 19,11 3,01E+02 7,72 1,09E+02 1,35 3,60 14,52 0,90 0,82 43,83 1,51E+03 0,89 34,66 73,24 5,31S_P1 Random 20 6 3 5 Yes 2,70 0,80 4,3E-03 0,64 21,20 3,36E+02 7,35 1,07E+02 1,41 2,86 13,76 0,92 0,79 34,24 8,91E+02 0,87 27,50 58,50 1,18S_P2 Random A 20 6 3 5 Yes 2,62 0,79 4,2E-03 0,31 16,53 2,61E+02 7,27 1,01E+02 1,38 2,92 13,92 0,92 0,81 44,39 1,71E+03 0,93 32,94 74,89 6,64S_P2 noE 1 20 6 3 0 Yes 2 ,72 0,77 3 ,5E-03 0 ,15 12 ,21 1,40E+02 6 ,87 1,11E+02 1 ,53 1 ,52 13 ,12 0,91 0 ,79 15 ,65 1,94E+02 0 ,89 13 ,28 24,56 0 ,00S_P2 noE 2 20 6 3 0 Yes 2 ,72 0,77 3 ,4E-03 0 ,13 12 ,25 1,09E+02 7 ,84 1,24E+02 1 ,42 2 ,84 14 ,91 0,94 0 ,84 16 ,55 1,94E+02 0 ,84 14 ,08 26,55 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 2,71 0,80 4,3E-03 0,35 18,81 2,90E+02 7,28 1,05E+02 1,41 2,72 13,80 0,91 0,82 42,26 1,37E+03 0,87 33,28 72,69 4,46S_P1 Random 20 6 3 5 Yes 2,75 0,80 4,4E-03 0,64 20,87 3,23E+02 7,09 1,02E+02 1,42 2,68 13,54 0,92 0,79 34,57 8,55E+02 0,85 29,20 57,04 1,35S_P2 Random A 20 6 3 5 Yes 2,75 0,80 4,5E-03 0,31 17,98 3,09E+02 7,25 1,08E+02 1,43 2,58 13,91 0,92 0,82 42,95 1,70E+03 0,96 30,00 74,67 6,38S_P2 noE 1 20 6 3 0 Yes 2 ,71 0,77 3 ,7E-03 0 ,15 15 ,46 1,73E+02 7 ,00 1,16E+02 1 ,54 1 ,54 13 ,20 0,93 0 ,82 16 ,09 1,91E+02 0 ,86 13 ,31 25,18 0 ,00S_P2 noE 2 20 6 3 0 Yes 2 ,65 0,77 3 ,4E-03 0 ,12 13 ,79 1,64E+02 7 ,63 1,19E+02 1 ,43 2 ,54 14 ,45 0,94 0 ,85 16 ,18 2,04E+02 0 ,88 13 ,34 25,47 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 2,72 0,80 4,5E-03 0,35 18,63 2,89E+02 7,31 1,10E+02 1,44 2,57 13,93 0,92 0,81 41,10 1,44E+03 0,92 31,79 71,61 4,86S_P1 Random 20 6 3 5 Yes 2,80 0,81 4,4E-03 0,65 22,88 4,13E+02 8,35 1,30E+02 1,36 4,08 15,37 0,90 0,77 37,77 1,04E+03 0,85 31,46 63,45 2,14S_P2 Random A 20 6 3 5 Yes 2,72 0,80 4,3E-03 0,33 18,80 2,90E+02 8,17 1,20E+02 1,34 3,85 15,38 0,89 0,81 50,17 2,05E+03 0,90 36,88 84,07 9,44S_P2 noE 1 20 6 3 0 Yes 2 ,67 0,77 3 ,4E-03 0 ,12 12 ,88 1,27E+02 7 ,40 1,16E+02 1 ,46 2 ,32 14 ,03 0,90 0 ,79 16 ,54 1,94E+02 0 ,84 14 ,11 25,73 0 ,04S_P2 noE 2 20 6 3 0 Yes 2 ,65 0,77 3 ,1E-03 0 ,13 11 ,19 1,52E+02 8 ,36 1,34E+02 1 ,38 3 ,53 15 ,80 0,92 0 ,87 17 ,85 2,42E+02 0 ,87 14 ,82 27,29 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 2,90 0,80 4,2E-03 0,39 21,20 4,10E+02 7,98 1,25E+02 1,40 3,34 15,01 0,89 0,81 44,76 1,46E+03 0,85 36,41 74,94 5,08S_P1 Random 20 6 3 5 Yes 2,72 0,75 4,9E-03 0,59 19,20 2,86E+02 5,64 7,75E+01 1,56 0,71 10,99 0,95 0,85 28,57 7,86E+02 0,98 21,24 48,58 1,10S_P2 Random A 20 6 3 5 Yes 2,59 0,74 5,0E-03 0,25 15,41 2,16E+02 5,76 8,30E+01 1,58 0,54 11,18 0,96 0,80 34,97 1,34E+03 1,05 23,86 60,22 3,78S_P2 noE 1 20 6 3 0 Yes 2 ,76 0,71 3 ,9E-03 0 ,10 10 ,06 8,04E+01 5 ,37 7,70E+01 1 ,63 0 ,00 10 ,54 0,94 0 ,85 13 ,26 1,55E+02 0 ,94 10 ,93 21,45 0 ,00S_P2 noE 2 20 6 3 0 Yes 2 ,70 0,71 3 ,9E-03 0 ,11 11 ,42 1,61E+02 6 ,06 9,29E+01 1 ,59 0 ,32 11 ,65 0,95 0 ,86 13 ,84 1,71E+02 0 ,94 11 ,17 22,92 0 ,00

    S_P2 Random A (2) 20 6 3 5 Yes 2,52 0,74 4,9E-03 0,28 16,39 2,54E+02 5,60 7,97E+01 1,59 0,22 10,92 0,95 0,82 31,62 1,04E+03 1,02 23,25 53,14 1,98S_P1 Random 20 6 3 5 Yes 2,64 0,86 3,6E-03 0,72 25,91 4,83E+02 10,64 1,69E+02 1,22 6,86 18,82 0,83 0,60 45,08 1,17E+03 0,76 39,84 73,22 3,18S_P2 Random A 20 6 3 5 Yes 2,75 0,85 3,7E-03 0,41 23,73 4,47E+02 10,35 1,64E+02 1,24 6,51 18,56 0,86 0,75 60,16 2,38E+03 0,81 47,98 102,37 13,28S_P2 noE 1 20 6 3 0 Yes 2 ,73 0,82 3 ,3E-03 0 ,21 17 ,28 2,09E+02 9 ,53 1,69E+02 1 ,36 4 ,50 17 ,47 0,84 0 ,73 19 ,54 2,60E+02 0 ,83 16 ,17 29,70 0 ,04S_P2 noE 2 20 6 3 0 Yes 2,74 0,82 3,4E-03 0,22 14,90 1,92E+02 11,02 1,93E+02 1,26 6,54 19,92 0,85 0,79 20,48 2,78E+02 0,81 16,89 31,40 0,00S_P2 Random A (2) 20 6 3 5 Yes 2,78 0,85 3,8E-03 0,47 24,24 4,60E+02 9,97 1,54E+02 1,25 6,14 18,04 0,85 0,76 54,62 1,71E+03 0,76 46,76 88,83 8,16S_P1 Random 20 6 3 5 Yes 2,75 0,81 4,1E-03 0,51 21,40 3,59E+02 4,91 8,76E+01 1,90 0,00 8,66 0,91 0,82 34,81 9,15E+02 0,87 28,95 58,45 1,38S_P2 Random A 20 6 3 5 Yes 2,67 0,79 4,4E-03 0,25 19,46 3,83E+02 4,39 8,29E+01 2,07 0,00 7,26 0,92 0,68 43,73 1,80E+03 0,97 30,07 76,57 6,81S_P2 noE 1 20 6 3 0 Yes 2 ,62 0,77 3 ,2E-03 0 ,12 11 ,16 1 ,55E+02 3 ,63 7 ,39E+01 2,37 0 ,00 4 ,89 0,93 0 ,88 13 ,86 1 ,56E+02 0,90 11,27 20,86 0 ,00S_P2 noE 2 20 6 3 0 Yes 2 ,65 0,77 3 ,3E-03 0 ,13 12 ,65 1,60E+02 7 ,19 1,20E+02 1 ,52 2 ,77 12 ,64 0,91 0 ,85 15 ,62 2,04E+02 0 ,91 12 ,58 24,66 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 2,75 0,80 4,4E-03 0,28 19,06 2,91E+02 4,24 7,81E+01 2,08 0,00 6,94 0,91 0,68 38,43 1,36E+03 0,96 28,38 66,30 4,29S_P1 Random 20 6 3 5 Yes 2,73 0,81 3,8E-03 0,68 22,30 3,63E+02 9,26 1,18E+02 1,17 5,91 15,13 0,87 0,74 34,51 9,83E+02 0,91 26,78 60,43 1,54S_P2 Random A 20 6 3 5 Yes 2,70 0,80 4,0E-03 0,34 19,20 3,51E+02 9,54 1,07E+02 1,08 6,39 15,48 0,86 0,81 42,17 1,68E+03 0,97 30,80 72,42 6,38S_P2 noE 1 20 6 3 0 Yes 2 ,65 0,78 3 ,1E-03 0 ,14 12 ,92 1,41E+02 8 ,31 1,09E+02 1 ,26 4 ,57 13 ,13 0,85 0 ,79 15 ,18 1,98E+02 0 ,93 11 ,64 24,49 0 ,00S_P2 noE 2 20 6 3 0 Yes 2,66 0,77 3,1E-03 0,16 11,65 1,25E+02 12,57 1,53E+02 0,99 10,40 20,49 0,80 0,81 18,62 2,82E+02 0,90 14,72 29,58 0,04S_P2 Random A (2) 20 6 3 5 Yes 2,80 0,80 4,1E-03 0,37 18,84 3,70E+02 9,23 1,11E+02 1,14 5,91 14,80 0,85 0,79 39,12 1,40E+03 0,96 28,85 68,92 4,71S_P1 Random 20 6 3 5 Yes 3,49 0,82 4,6E-03 0,71 23,61 4,16E+02 8,28 1,32E+02 1,39 3,91 15,23 0,88 0,75 38,33 1,04E+03 0,84 31,55 64,73 1,98S_P2 Random A 20 6 3 5 Yes 3,37 0,81 4,5E-03 0,36 22,47 4,36E+02 7,97 1,23E+02 1,39 3,51 14,90 0,90 0,80 47,49 1,90E+03 0,92 36,22 80,77 7,96S_P2 noE 1 20 6 3 0 Yes 3 ,33 0,78 3 ,8E-03 0 ,18 14 ,73 1,69E+02 7 ,67 1,28E+02 1 ,47 2 ,23 14 ,48 0,90 0 ,79 16 ,54 2,00E+02 0 ,85 13 ,76 26,63 0 ,00S_P2 noE 2 20 6 3 0 Yes 3 ,37 0,78 3 ,7E-03 0 ,19 15 ,28 1,90E+02 8 ,71 1,49E+02 1 ,40 3 ,50 16 ,29 0,92 0 ,83 17 ,31 2,23E+02 0 ,86 14 ,55 27,02 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 3,31 0,81 4,2E-03 0,40 20,98 3,64E+02 7,75 1,17E+02 1,39 3,13 14,65 0,91 0,80 43,19 1,33E+03 0,84 35,15 72,55 4,20S_P1 Random 20 6 3 5 Yes 2,28 0,80 4,3E-03 0,63 20,06 3,09E+02 7,10 9,67E+01 1,39 2,90 13,60 0,93 0,80 32,37 8,01E+02 0,87 25,87 55,16 0,96S_P2 Random A 20 6 3 5 Yes 2,21 0,79 4,1E-03 0,28 15,68 2,05E+02 6,91 9,46E+01 1,41 2,45 13,35 0,93 0,83 43,44 1,72E+03 0,95 32,76 72,35 6,57S_P2 noE 1 20 6 3 0 Yes 2 ,26 0,76 3 ,6E-03 0 ,11 11 ,28 1,28E+02 6 ,31 9,50E+01 1 ,54 1 ,00 12 ,21 0,92 0 ,85 14 ,80 1,68E+02 0 ,88 12 ,73 23,31 0 ,00S_P2 noE 2 20 6 3 0 Yes 2 ,31 0,76 3 ,1E-03 0 ,13 12 ,95 1,78E+02 7 ,32 1,16E+02 1 ,47 2 ,20 13 ,92 0,95 0 ,87 16 ,19 2,04E+02 0 ,88 13 ,71 25,59 0 ,00S_P2 Random A (2) 20 6 3 5 Yes 2,19 0,79 4,2E-03 0,31 17,32 2,51E+02 6,88 9,75E+01 1,43 2,21 13,24 0,92 0,83 38,92 1,34E+03 0,94 29,29 65,98 3,57

    S_P1 Random 20 6 3 5 Yes 2,66 0,83 3,7E-03 0,74 25,63 4,51E+02 8,49 1,33E+02 1,36 4,26 15,48 0,89 0,76 38,54 9,58E+02 0,80 32,22 63,25 1,88S_P2 Random A 20 6 3 5 Yes 2,64 0,82 3,9E-03 0,40 22,55 4,32E+02 8,19 1,29E+02 1,39 3,72 15,21 0,92 0,80 49,71 2,03E+03 0,91 37,27 80,44 9,70S_P2 Random A (2) 20 6 3 5 Yes 2,73 0,82 4,0E-03 0,45 21,58 3,60E+02 8,09 1,28E+02 1,40 3,41 15,03 0,91 0,80 45,11 1,45E+03 0,84 36,44 77,45 4,76

    S_P1 Random 20 6 3 5 Yes 2,66 0,77 4,8E-03 0,56 18,37 2,80E+02 6,40 8,81E+01 1,47 2,00 12,21 0,93 0,85 30,63 7,78E+02 0,91 23,92 53,82 0,79S_P2 Random A 20 6 3 5 Yes 2,74 0,78 4,6E-03 0,25 16,58 2,70E+02 6,75 9,16E+01 1,42 2,14 13,10 0,92 0,83 43,13 1,67E+03 0,95 31,84 72,72 5,92S_P2 Random A (2) 20 6 3 5 Yes 21,00 0,78 4,6E-03 0,27 15,20 2,04E+02 6,67 9,42E+01 1,45 1,89 13,04 0,94 0,80 37,19 1,23E+03 0,94 27,89 66,17 3,04

    Appointment lateness (min) Break Waiting time urgent patients (min)

    E - r a t e - 2

    0 %

    I V - r a t e

    + 2 0 %

    I V - r a t e - 2

    0 %

    P u n c =

    1 0

    P u n c =

    0

    E - r a t e

    + 2 0 %

    Occupancy

    R e s

    i d =

    N ( 0

    , 4 )

    S

    c a n +

    N ( - 1 , 0 . 5 )

    S c a n +

    N ( 1

    , 0 . 5

    )

    Overtime (min)

    O r i g

    i n a l

    # D R =

    2

    # D R =

    4

    R e s

    i d =

    0

    Figure 12.20: Simulations results for adjustments and sensitivity analysis

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    12.4. QUEUES WITH NON-OVERTAKING 107

    12.4 Queues with non-overtaking

    Figure 12.21: Performance measures for the non-overtaking M/M/2 M/1 queuewith different service rates

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    110/111Plantage Muidergracht 12, 1018 TV Amsterdam

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