1092 tewv insight 57 spring 2017 layout 2 10/04/2017 10:28 ... · dr kim barkas, senior registrar...

Meet our#TEWVstarsMaking a Difference Awards 2016 winnersand highly commended staff and teams

page 4 page 7 page 12

New recruits inVanguard teams

Take part in ourcommunicationssurvey

Newest cinema inMiddlesbroughopens its doors

Spring 2017 issue 57

trust newsletter

Read all about our

Making a Difference

Awards 2016 winners

in our special centrefold

supplement

insight

Middle pages

1092 TEWV Insight 57 Spring 2017_Layout 2 10/04/2017 10:28

insight ISSUE 57 Spring 20172

December 2016 Alyson Parvin, pictured right (withcolleague Debra Bray-Menezes),cognitive behaviour therapist, York andSelby improving access topsychological therapies service (IAPT),The Driveway, Bootham Park Hospital,York “With all my heart I thank you forthe invaluable support you have givenme. I felt listened to…the practicaladvice is always very helpful and hasgiven me skills I can use on a dailybasis. I think my therapist is amazingand is an asset to her profession” froma service user.

January 2017 Acute hospital liaison team, theFriarage Hospital, Northallerton “Iwould like to thank you along with theother nurses for looking after me inaccident and emergency. I found yourleaflets a great help…you do a greatjob” from a service user.

Living the Values is the chairman’s award for staff who havemade a difference to service users, carers and families,

colleagues or other customers.

As part of a Trust competition, artisticservice users from child and adolescentmental health services (CAMHS) have beengetting creative and designing artwork tofeature on voucher wallets which are sentto young people with their payment for any Trust involvement activities they takepart in.

Two CAMHS service users and Catherine Haigh,Trust governor, Middlesbrough, judged theentries and were overwhelmed by the standardof colourful and thought-provoking artwork.

Service user Faith Wilthew’s unicorn design waschosen as the winning design. Faith said: “Ireally enjoyed taking part in the competition. Mydesign was inspired by the power of the beliefthat anything is possible”.

Catherine presented Faith with a certificate and shopping vouchers; Faith’s unicorn artworkwill now become the main feature of thevoucher wallet.

Find out more about getting involved atwww.tewv.nhs.uk/get-involved.

October 2016 Christine Read, community supportworker, Karen Dickinson, primarymental health worker, Viv Smith,parenting practitioner, child andadolescent mental health services(CAMHS), Lake House, Scarborough“Thank you all for being kind people. Idid not want to go to the group at thestart, but decided to give it a go andfound you really helped me andlistened to me. I would recommendCAMHS” from a service user.

November 2016 Janet Ainsley, support worker,mental health services for olderpeople, Richardson Hospital, BarnardCastle “Your support of our familymember was invaluable. She oftentalked about you and how helpful youwere…it was due to the care that youoffered and also that you arranged tobe provided that she was able to stayin her own home” from a serviceuser’s family.

Living the Values award

Livingthevalues

Out and aboutwith your chairman

Getting arty

Faith shows off her winning artworkwith governor Catherine Haigh

The highlight of the year so far was definitely ourannual Making a Difference Awards. It truly is aprivilege to pay tribute to our amazing staff andvolunteers, who work so hard to make adifference to the people who need our services.

It was a fantastic evening and there was a wonderful atmosphere inthe room as we celebrated the achievements of the finalists. I wasparticularly pleased that this year, for the first time, we presented aVolunteer of the Year Award to recognise the commitment of thosepeople who generously give their time to support the Trust. Ourmaster of ceremonies for the evening, Peter Barron, did an excellentjob and everyone I’ve spoken to said they thoroughly enjoyed theevent. You can read more about the awards and the worthy winnersin the centre pages of this magazine.

It was a pleasure to meet many service users and staff at theDurham and Darlington co-production conference in March to learnmore about what we’re doing, and could be doing, to encourageservice users to get involved in our work. We got some greatfeedback on how we could involve service users more and thebenefits this will bring.

An excellent example of how service users are making a realdifference to how we develop services is our new Recovery CollegeOnline. This innovative new website offers recovery-focussed coursesfor service users, carers and staff. And, what I think is reallyimportant, it’s been developed in partnership with people with livedexperience of mental ill health. I went along to the launch of thenew site in Middlesbrough on 23 March and was really impressedwith what I heard. Supporting people to achieve the goals they setthemselves is really important and the Recovery College Online isanother way of helping us do just that. I’m looking forward toseeing the site continue to develop over the coming months. Youcan read more about the launch on page 3.

It’s important that staff feel able to raise concerns and at the Boardmeeting in March we heard from the Trust’s Freedom to Speak up Guardian, Dewi Williams. Board members were very supportiveof the work he’s doing to make sure that the Trust listens andresponds to staff. You can view this and other Board papers on ourwebsite www.tewv.nhs.uk.

Lesley Bessant

The chairman and non-executive directors welcome invitations toevents (no matter how small). If you would like to invite them to yourevent please email [email protected]


insight ISSUE 57 Spring 2017 3

The Trust’s new RecoveryCollege Online website isnow live.

Believed to be a first in theUK, the site offers Trustservice users, carers andstaff a range of onlinerecovery-focussed coursesalong with generic mentalhealth information for thewider public.

Recovery College Online now live

Every day across the healthcaresector in England more than amillion decisions are made thathave a profound and lastingimpact on people's lives and whichinfluence the quality of healthcareand the cost of services.

Now a campaign, ‘A Million Decisions’, is inplace to encourage people involved inpolicy making and care delivery to use theskills of librarians and knowledge specialiststo make sure decisions are evidence-based.

Our library service helps staff with a myriadof requests. Clinicians recently planning anew inpatient facility were considering ifthey should incorporate seclusion rooms intheir design and they contacted the Trust’slibrarians who provided a literature reviewto help them decide.

Keep up-to-date with how the libraryservice is making a difference across theTrust, and how they can help you, byfollowing the new @TEWVstafflibraryTwitter account.

Developed with ARCH recovery college andpeople with lived experience of mental illhealth, the site was launched in March at anevent held at Middlesbrough Football Club. Around 100 service users, carers, staff,governors and members of the publicattended the launch where they found outmore about the site’s development, saw thecourses for themselves and learnt how theycould contribute to the site’s content as itdevelops further in the coming months.

Claire Chapman, recovery college manager,said: “The Recovery College Online bringsARCH recovery college courses to those whocannot join us at ARCH in Durham. Thosetaking part in courses can log in to thesecure section of the Recovery CollegeOnline website and follow courses at theirown pace.”

Visit www.recoverycollegeonline.co.uk tosee the courses and information available.

The Recovery College Online teamwelcomes feedback on the website content,both the courses and generic mental healthinformation; please [email protected] with any feedback.

Checking out the newwebsite on launch day

Rachel Steele,Trust librarian

www.recoverycollegeonline.co.uk

A trial using iPads to carry out cognitiveassessments in Redcar children’s services hasseen positive results. With Q-interactive™ the

examiner and theexaminee each have

synced iPads, so theexaminer can see

responses, aswell as

controllingthe patient’sscreen view.

Software recordsthe time taken to complete

each test and scores it automatically.Voice recordings can also be made for verbalresponses.

Cognitive assessments are used to assess achild's IQ, perceptual abilities, verbal and non-verbal skills and attention and processing ormemory abilities, and are an integral part ofclinical psychologists’ work. Using digitalassessments saves time for both the clinicianand the patient. The tests are auto-populated,so psychologists don’t need additional time tocalculate scoring and the young people andtheir families don’t need to return for anotherappointment to discuss results.

Learning about libraries

Digitaldevelopments



The Trust’s second#icanpreventdelirium conferencetook place in January focussing onthe ‘suspect it, spot it, stop it’message when it comes to deliriumin care homes and acute settings.

Initiated by the Trust's proactive mental healthservices for older people team (Teesside), theconference was held in conjunction with, andfunded by, Health Education England NorthEast (HEENE). The event looked at theimportance of community care andmanagement of delirium.

Many delegates from acute and care homesettings were among the 200 who attended theevent. A number of nationally recognisedexperts in delirium led presentations andworkshops during the day.

Dr Kim Barkas, senior registrar in old agepsychiatry, Woodside Resource Centre,Middlesbrough, said: “Delirium can manifestitself in many ways and quickly so suspectingand spotting it early on is hugely important –this was a key message during the conferencefor all but in particular for people working inacute and care home settings.”

#icanpreventdelirium was awarded runner-upat the Northern Lights Dementia QualityImprovement Awards in March.

We’ve recruited five newmembers of staff to workalongside other health andsocial care colleagues toprovide improved, joined-upcare for residents inHarrogate, Ripon andKnaresborough.

Our registered mental healthnurses are working as wellbeingpractitioners in ‘Vanguard’teams with social workers,pharmacists, physiotherapists,care support workers, voluntaryservices and GPs.

They see people in their homesor residential care homes, and

help reduce referrals intosecondary care or hospital forpeople with mental ill healthincluding dementia, deliriumand depression.

As well as providing mentalhealth care, they also carry outsome standard wound care andphysical healthcare checks, andsupport people with long-termconditions.

In addition, the new recruitshelp to educate other healthstaff in the community careteams, like district nurses andhealthcare support workers,about mental health issues.

Work is underway across theTrust to help staff become moreautism aware.

Jacqui Dyson, Trust autism strategymanager, and Conor Davidson, Trustclinical lead for autism, are leadingthe development of the Trust’sautism strategy which aims to runautism awareness through all thatwe do from clinical pathways totraining and leadership.

Conor said: “We are looking at ourcare and treatment to make thatbetter for service users with autism,and at our working environment tosupport staff with autism.”

Jacqui added: “Many service usersand staff with autism find certainsituations difficult; we can eachmake adjustments to improvepeople’s experiences with us.”

For more information seewww.tewv.nhs.uk/Autism or follow#TEWVautismaware on twitter.

l-r: clinical lead Amanda Jameson-Allen withsenior wellbeing practitioners Helen Belshaw,Tanya Bahrouni, Kiri Quinn and Iain Gibson

Jacqui Dyson andConor Davidson

Pledging to helpprevent delirium

Helping make a healthier Harrogate

Becomingmore autismaware

#icanpreventdelirium



Helpinghand forveteranVeterans wellbeingassessment and liaison service(VWALS) support workerDavid Findlay has helped 93-year-old veteran GeorgeSkipper settle into life as aChelsea Pensioner.

David, based at North End House,Durham, met George when he wasreferred to VWALS by the RoyalBritish Legion. He had becomelonely and isolated following hiswife’s death.

David, a veteran himself, offeredGeorge specialist support andsuggested he consider applying tobecome a Chelsea Pensioner –advice Mr Skipper followed and heis now happily resident in the RoyalHospital Chelsea in London.

David, said: “We were able to getGeorge in touch with local groupsand eventually encourage him toapply to the Royal Hospital Chelsea.It’s so pleasing to see this gentlemannow enjoying a happier future as aChelsea Pensioner.”

For more information about VWALSsee www.tewv.nhs.uk/VWALS

Parkside Mental HealthResource Centre (MHRC) inMiddlesbrough has beenofficially opened by Trustchairman Lesley Bessant.

The occasion was marked by the unveiling of aplaque in February at the new building whichprovides community mental health services inMiddlesbrough for adults with a range of mentalhealth conditions.

Over £2million has been invested by the Trust inthe modern purpose-designed environment.Service users were involved throughout theinterior design process and colour schemes andwall art chosen by service users now add to thewelcoming environment.

Parkside MHRC is a community team hub for allfour adult mental health teams across

Middlesbrough including the psychosis, earlyintervention in psychosis, access and affectivedisorders teams. They provide assessment,support, treatment and therapies to those whoneed specialist secondary mental health services.

Previously located at Phoenix Lodge,Middlesbrough and Lakeside, Hemlington, theteams now work under one roof and are alreadyseeing rewards through improved communicationsand integration within the teams.

The new accommodation includes consultation,therapy and meeting rooms, with one designedspecifically for art therapy sessions. Disabledaccess is also available.

Lesley Bessant said: “It’s great to see that TEWV is investing in our community services, aswell as inpatient services. We know that having a great environment, whether as a service useror staff member, helps us all improve our mentalwell-being”.

Trust Chairman LesleyBessant opens new centre

Brushing up on skills

Service users in the forensic learningdisability inpatient service at Ridgeway,Roseberry Park, Middlesbrough have beenbrushing up on their literacy andnumeracy skills.

Reading skills workshops were set up inpartnership with Middlesbrough CommunityLearning after identifying, in occupational therapyassessments, that difficulties with reading skillswere limiting service users’ ability to take part indaily activities.

The workshops, held last year, includedcompleting activities around topics of interest.

Feedback from service users has been positive,with learners stating they were reading more ineveryday life and that they felt more confident.

Alongside this, 25 staff attended training on theimpact low levels of literacy and numeracy canhave on life skills. The popularity of the workshopsled to successful mathematics skills workshopsalso being held.

l-r Forensic learning disability inpatientservice staff Simon Honeysett, Vicky Mitchell-Kirby, Lauren Strong, Sophie Hornbrook andJohn Hooson

David Findlay with ChelseaPensioner George Skipper

It’s official!



Quality research evidenceplays an important part inthe delivery of our servicesand improving the qualityof the care we provide.

The Trust’s research and developmentteam takes part in many research studies,some of which service users can getinvolved in.

‘Taking part in research studieshelps us contribute toimproving mental health careboth in the UK and globally’

Sarah Daniel, research anddevelopment manager

The Trust recently held a researchdissemination event to showcase some ofthe latest research studies and findings.

Staff attending learnt more about howresearch can benefit their clinical workand the support available to carry outresearch in the Trust.

Participating in research can help the development of futuretreatment for a wide variety of mental health conditions. If youare interested in taking part in future research see our website,www.tewv.nhs.uk/TEWVResearch. For a full list of researchstudies, contact the research and development team on 01642283501 or email [email protected]

Two recent and significant large-scale research studies we havebeen involved in are:

Sharing research findings,Sarah Daniel, research anddevelopment manager

COBRA (CostEffectiveness ofBehaviouralActivation Study) Researchers investigated the costeffectiveness of behavioural activation(BA) treatment for depressiondelivered by non-specialist mentalhealth workers compared to the goldstandard cognitive behavioural therapy(CBT). The research found excellentimprovements in the symptoms andfunctioning of participants in bothtreatments showing BA worked aswell as CBT; BA can be implementedat 20% lower cost than CBT, as morejunior staff can deliver BA, and theresearch revealed BA could also reducewaiting times.

Understanding family experiences of livingwith people with profound intellectual andmultiple disabilities (PIMD)This study investigated the lived experience of family carers of adults with PIMD anddysphagia, in relation to mealtimes and food. The findings are being used to helppractitioners change their practice to be more person-centred and take account of socialand emotional needs of patients and families, as well as health needs.

You can read more about these and other research studies on our websitewww.tewv.nhs.uk/TEWVResearch

Dr David Ekers, nurse consultant, who led the Durham COBRAstudy site

“The practical nature of behavioural activation and therelative simplicity of delivery makes it an attractive optionfor NHS services. There’s already interest within TEWV tomake this effective intervention more available to service

users and this offers a cost effective option to provideevidence based psychological interventions for depression

across a range of clinical teams”

Celebrating research


OurThe Making a DifferenceAwards 2016 was special inmany ways.

Not only have we reached a milestonein this being our tenth awards, thisyear saw a record number ofnominations, 233 in total, receivedfrom staff, service users and theirfamilies, and partner organisations.

The 2016 awards also saw the arrivalof a number of new categoriesdesigned to recognise and celebratethe vast range of services and supportstaff and volunteers offer.

The 40 finalists, made up of teamsand individuals from across theTrust, along with supportingcolleagues, met at Hardwick HallHotel in Sedgefield in March for the Making a Difference Awards 2016 ceremony.

Hosted by author and former Northern Echoeditor Peter Barron (below right), Trustchief executive Colin Martin and Trustchairman Lesley Bessant, the awardscelebrated the work of many wonderful,dedicated staff and volunteers.

Lesley Bessant said: “I was honoured to takepart in this year’s Making a DifferenceAwards. It was an absolute pleasure to meetthe many teams and individuals who trulydemonstrate our Trust values and hearabout the amazing work they do to supportand improve the lives of our service usersand their families and carers.”

Colin Martin added: “Well done to everyonenominated for this year’s awards – your hardwork and commitment is what makes ourTrust one of the best mental health trusts inthe country. 10 years in and we are stillseeing such a high level of awardnominations celebrating the wonderfulachievements being made by staff andvolunteers across the organisation.”

Making a

awards2016

1092 TEWV Insight 57 Spring 2017_Layout 2 10/04/2017 10:30 Page 13

The LodgeKilton View

And the winners are...Meet the Making a Difference Awards 2016 winners

People’sSelected by the public

Winner: Kilton View, learning disabilities services,Brotton

Highly Commended: The Lodge, learningdisabilities services, Bankfields Court, Middlesbrough

Sagarika Nag

Alison EdwardsHeather Simpson

Colin HoughSusan Lenihan

Clinician theyearWinner: Angela Cross, advanced practitioner inadult mental health services, South Durham affectivedisorders team, Enterprise House, Spennymoor

Highly Commended: Sagarika Nag, associatespecialist in liaison psychiatry services, James CookUniversity Hospital, Middlesbrough Angela Cross

Healthcare supportemployee theyearWinner: Susan Lenihan, support worker, mentalhealth services for older people, memory clinic,Friarage Hospital, Northallerton

Highly Commended: Colin Hough, healthy livingadvisor, community adult and mental health servicesfor older people, Cherry Tree House, York

Non-clinical services employee theyearWinner: Heather Simpson, involvement andengagement lead for York and Selby, Trust secretary’sdepartment, Bootham Park Hospital, York

Highly Commended: Alison Edwards,administration co-ordinator, single point of accessteam, children and young people’s services, RowanBuilding, Darlington Memorial Hospital, Darlington


Volunteer theyearWinner: Sue Greenup, ARCH Recovery Collegevolunteer, Durham

Highly Commended: John Bettridge,volunteer carers’ representative, York and Selby

John BettridgeSue Greenup

Learning disability service admin team

Converge and Discovery Hub

Non-clinical teamtheyear

Winner: Converge and Discovery Hub, adultmental health services, York St John University, York

Highly Commended: Learning disability serviceadministration team, Scarborough, Whitby andRyedale, Eastfield Clinic, Scarborough

Single point of accessLearning disabilities services,North Yorkshire

Clinical team theyearWinner: Holly Unit, children and young people’sservices, West Park Hospital, Darlington

Highly Commended: PIPE, Low Newton Prison,Durham

PIPE teamHolly Unit

Information service deskSmoking cessation project

Outstanding –non-clinical servicesWinner: Smoking cessation project

Highly Commended: Information service desk

Outstanding –clinical servicesWinner: Learning disability services, North Yorkshire

Highly Commended: Single point of access, childrenand young people’s services, Durham and Darlington


Winner

Nicky Harmer clinical nurse specialist, children and young people’sservices, North End House, Durham

“Worth her weight in gold” Nicky is committed to raising the profile of theTrust and showcasing positive practice. She is widely respected bycolleagues, service users, parents and carers.

HighlyCommended

Marie Mitchellcommunity mental health nurse, adult mental health

services, Redcar and Cleveland affective disordersteam, Foxrush House, Redcar

Marie’s dedication and commitment helped “turn around” the life of theservice user who nominated her for this award, and alter their

perception of mental illness allowing them to feel accepted.

Chairman’s award everyday excellenceA very special award, judged and presented by trustchairman Lesley Bessant

Nicky Harmer

Marie Mitchell

Thank you to all our sponsors who supported the Making a Difference Awards 2016.

#TEWVstars

www.tewv.nhs.uk/staffawards



We’re keen to find out what you think about information you see or read fromthe Trust. This includes the information you read in this magazine, our websiteand social media pages, GP Bulletin and patient and carer information leafletsfor example.

If you are a service user, carer or family member, public governor, health professional,Trust member or a member of the public this is your opportunity to take part in a surveyto help us make sure we are meeting your needs.

Please take a few minutes to complete our survey online by Wednesday 31 May, atwww.tewv.nhs.uk/commssurvey or request a copy of the survey by [email protected] or telephone 01325 552223.

Trust staff have walked their way toTokyo or thereabouts as part of apedometer challenge.

To encourage staff to move more andreduce sedentary behaviour, theTrust’s health and wellbeing teamorganised ‘TEWVactive’ lunchtimewalks, yoga, Tai Chi, dance sessions,participation in the nationalWorkplace Challenge and the staffpedometer step challenge.

Staff certainly got involved andclocked up 16.5 million steps in thepedometer challenge – enough towalk to Tokyo – and many registeredtheir at, and outside, work activitieson the Workplace Challenge siteputting the Trust on the regionalleaderboard.

Russell Smith, CQUIN project manager– health and wellbeing, Flatts LaneCentre, Middlesbrough, said: “It isgreat to see so many staff involved inthe TEWVactive challenge andsqueezing extra activity into theirdaily routines which is so important incontributing to a healthier lifestyle.”

Follow #TEWVactive on twitter forthe latest on staff activities andachievements.

Samantha Martin,Trust WorkplaceChallenge leader

A gentlestroll… to Tokyo

Innovative approachThe Trust’s Innovation Fund hasprovided £55,000 to six voluntary/ community programmes in theYork and Selby area to deliverprojects to local people who areliving with, or at risk of mental illhealth and learning disabilities.

The Innovation Fund, managed for the Trust byYour Consortium, supports local projects todeliver programmes and activities which canhelp people overcome barriers to achievinggood mental health and emotional well-being.

Purple Patch Arts, Saint Michael’s Hospice,Friends of St. Nicholas Fields, York Mind,Community Furniture Store Selby and The YorkStars were chosen by the Fund.

Ruth Hill, director of operations for York andSelby, said: “By working with organisations to

deliver innovative and engaging programmesfor people who are at risk of needing mentalhealth support, we can engage with peoplethrough meaningful activities before problemsarise, and tackle issues early. The Fund alsoworks with organisations which help peoplecurrently receiving mental health support byproviding additional community based activitiesfor them.”

It is hoped that the projects will reducepressure on mental health resources in Yorkand Selby and help lead to an improvedintegrated approach to mental health acrossthe area incorporating health and wellbeingwith education, employment and housing.

The Trust will monitor and evaluate each of the programmes over 12 months to determine the Fund’s success. See the newspage of our Trust website www.tewv.nhs.ukfor more information.

Share your views


Involvement helps theTrust improve servicesand the experiences ofpeople the Trust caresfor. Staff from theinvolvement andengagement team havebeen working withservice users and carersto identify the range ofinvolvement workundertaken and whatskills, knowledge andexperience is required.

A support programme forservice users and carers will

also be developed as aresult of this work to helpservice users and carersgain extra skills to take part

in involvement work.Proposals will be presentedto involvement groups forfeedback.


Join usYour governors invite you toattend...

Board of Directors meetingLake House, 20 Manor Court,Scarborough Business Park, Eastfield,YO11 3TUTuesday, 25 April at 10.30am

West Park Hospital, Edward Pease Way,Darlington, DL2 2TSTuesday, 23 May at 9.30am

Council of GovernorsHoliday Inn, Scotch Corner,Darlington DL10 6NRThursday, 25 May at 6pm

Workingtogether

Members news

Governors make a significant contribution tothe quality and delivery of services and theirviews, comments and concerns are welcomedby the board of directors. Anyone aged 16 orover can self-nominate as long as we have avacancy in the constituency you want to stand in.

Full training and support is available and youdon’t need to have any skills or experience, justa passion and interest in mental health andlearning disability services. We will also be

looking for five staff governors across the Trust area.

For more information about the role or aboutmembership call 01325 552314 or [email protected]. Full details willbe sent to members towards the end of April.

Governorsget involved

Coming to an event? Would you like to speak to your governor or the Trust secretary’s team? Tel. 01325 552314 Email. [email protected] Write to: Council of Governors, West Park Hospital, Edward Pease Way, Darlington DL2 2TS

Keep up-to-date with events and meetings

Like us on Facebook TEWV.FT Follow us on @TEWV

or visit www.tewv.nhs.uk

Highlights of some of your governors’ work:• governors attended a national event to discuss how

they hold the board to account, one of theirstatutory duties

• meetings have been held with the Chairman to talkabout governor roles, any concerns and news fromtheir constituency areas

• at the February Council of Governors meeting,questions were asked around seclusion of serviceusers, welfare advice for service users andbuilding development proposals, amongstother key points.

• governors learnt about the RecoveryCollege Online, developments onthe Triangle of Care and Trustresearch work. They alsoattended official opendays across the Trust.

Want to be aGovernor?

Simon Hughes,staff governor

Governorquestion timeThe Council of Governors is always keen to hear from members. Do you have acomment, feedback or a question youwould like to ask? Please [email protected] or write toCouncil of Governors, West Park Hospital, Edward Pease Way, Darlington DL2 2TS.

19 public governor seats areavailable from 1 July 2017 dueto tenures coming to an endand we are looking for newcandidates.

Staff and services usersworking together


Governorspotlight Simon Hughes has been a staff governorsince the start of the Foundation Trust in2008 and in June 2017 he will haveserved nine years, the maximum amountof time a staff governor can be in postbefore stepping down. Simon talksabout his experience…

Being a staff governor has been veryrewarding and I’ve taken pride in making suredirectors are held to account for the safetyand quality of the services the Trust provides.Having a mix of staff, public and appointedgovernors ensures a well-rounded view andchallenges the Board to maintain highstandards.

I spent much of my first term of office gettingto know the role, with the support of theTrust secretary’s team and a mix of internaland external training.

I’ve got to know and worked with the Trustexecutive leadership team and have seen avast improvement in Trust buildings and theservices provided. The involvement of expertsby experience is growing, as is their influence,and the recovery focus is becoming moreestablished. I’m proud that governors havehelped to shape, influence and promote allthese areas.

If you are interested in becoming a staffgovernor and want to find out more, board

and council meetings are open to thepublic and a good way to see how

non-executive directors holdthe Board to account andhow governors work withthe board. If you have anyquestions please also feelfree to contact [email protected]

MEMBERS NEWS insight ISSUE 57 Spring 2017 9

Spirituality and the role it has to play inmental health recovery is the focus of theTrust’s next spirituality conference whichwill be held at Durham University in July.

The three-day event, held in conjunctionwith ARCH recovery college and DurhamUniversity, is open to trust staff (reducedrate available), service users (bursaryavailable) and guests from across thecountry. The event will includepresentations from a number of guestspeakers, workshops and mindfulness andspiritual activities.

Colin Jay, head of chaplaincy, said: “We arethrilled to have some high profile nationalspeakers coming to Durham for this event inaddition to our own staff members andexperts by experience. This will be a reallyexciting exploration of the vitalcontribution of spirituality to recovery.”

See www.tewv.nhs.uk/spirituality for moreinformation or call Colin Jay on 01325552045.

Spirituality and recovery

Spirituality flowerartwork at WestLane Hospital,Middlesbrough

Clinical staff across the Trust aretaking part in mindfulnesscourses with their service users in mind.

Jo Cromarty, mindfulness team manager, WestPark Hospital, Darlington, said: “As well astaking part in mindfulness courses for personalreasons, perhaps experiencing repeatedepisodes of depression or stressed by caringfor someone with mental ill health, manyclinical staff take part in a course to developtheir working knowledge and experience ofmindfulness. This insight helps them considerwhich of their service users would benefit fromtaking part in a course themselves.”

Mindfulness courses are held across the Trustfor staff; courses are also held for service usersand members of the public who can self-refer.Courses include a taster session, eight weeklysessions and a one-day session with a follow-up day of mindfulness with further sessionsseveral times a year.

Following the appointment of mindfulnessteachers for Trust staff Amanda McGough,Matilda Bucknill and Hannah Greenheld, theteam is now running additional courses acrossthe Trust in more locations including Stockton,Malton, York and Selby.

More information about mindfulness can befound at www.tewv.nhs.uk/mindfulness

Mindful of the manyreasons for mindfulness

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Trust staff at theNELA awards event

Three colleagues were named as winners at theprestigious North East NHS Leadership Recognition Awards(NELA) held earlier this year.

The NELA awards celebrate leaders at all levels and across allprofessions who have ultimately improved people’s healthand/or the public’s experience of the NHS.

Thomas Hurst, wardmanager, Overdale,Roseberry Park,Middlesbrough was named as ‘emerging leader’ awardwinner; Mani Krishnan,consultant psychiatrist,mental health services forolder people, Teesside wasannounced as ‘inspirationalleader’ award winner andLisa Taylor, head of service,offender health, RoseberryPark, Middlesbrough wasawarded the ‘inclusiveleader’ award.

Congratulations to the Kaizen promotion office (KPO) which wasshortlisted for the ‘team outstanding achievement’ award.

What’s the best thing aboutyour job?Helping people. Every day isdifferent, you never know whatthe next enquiry is and what theoutcome will be.

Where do you see yourself inten years’ time?Working in a library! I love everyaspect of library work; dealingwith people and helping themfind the right information to helpthem in their work.

What was your first job, whereand what did it involve?I was a library assistant forCleveland County Libraries,carrying out shelving, issuingbooks, returning books, runningplaygroups for toddlers and coffeemornings.

Who’s had the greatestinfluence on your career?Carol McIntos, the librarian whoappointed me. We’re still friends28 years later.

What is your best childhoodmemory? Holidays in Cornwall or climbingSaltburn cliffs.

Whose picture did you havepinned on your wall as ateenager? A-ha!

How do you like to spend yourleisure time? Reading - what a surprise! Orboot camp.

If you could witness any eventpast, present or future, whatwould it be and why? The signing of the Treaty ofVersailles in 1919. This had such ahuge impact on Europe and stilldoes today. In a previous job Ilooked after a college militaryarchive.

What was the last book youread? I’ve just finished two; Simon Clark‘Vampyrrhic’ (about vampires inWhitby) and Lee Child ‘Make Me’.

Where did you spend your lastholiday? Venice - lived it and loved it!

What is your main ambition inlife? To help people.

An insight into...

SamanthaGavaghan Library and information services operationalmanager, West Park Hospital, Darlington


Coleen Mercer-Quinn (pictured), who recentlyretired as a highly specialist clinical/counsellingpsychologist, Lakeside community mentalhealth team, Middlesbrough, has become theTrust’s first member of staff to be awarded theBritish Psychological Society (BPS) Fellowship.

Coleen was awarded the Fellowship, the highesttitle given by the BPS, in recognition of hersignificant contribution to the advancement andcommunication of psychological knowledge.

Coleen said: “Being granted a BPS Fellowship is afirst for TEWV and a personal success for me. Theaward recognises my contribution to theadvancement or communication of psychology ina national arena.

“We have to do things smarter, do more with lessand without compromising on excellent patientcare or increasing staff fatigue; forward-thinkingis key to this.”

First British Psychological SocietyFellowship

Fab four make NorthEast NHS LeadershipRecognition Awards

“NHS staff fromacross the

region comingtogether to

celebrate thebest of the NHS” North East NHS Leadership

Recognition Awards


FOCAL POINT insight ISSUE 57 Spring 2017 11

You can learn more about how teams are implementing PPCS by watching videos of stafftelling their personal experiences on our YouTube page

www.youtube.com/TEWVCommunications

It’s a year since we launchedour PPCS programme, thelargest and most significantinitiative the Trust hasattempted in recent years.

Brent Kilmurray, chief operating officer,explains “We knew we needed to changethe way we worked in community servicesif we were to successfully embed a morerecovery focussed approach to care.

“We are committed to supporting andworking with service users to help themachieve the goals they’ve set themselves.PPCS is fundamental to achieving this andto making sure we use our resources to getthe best outcomes for people.”

The first phase of the programme includedintroducing a number of different ways ofworking in community teams including:

Creating cells andintroducing daily huddlesSmaller groups (called cells) have beencreated within larger teams. The cells meeton a daily basis (huddles) for around 15 –30 minutes to review the previous day’sappointments and highlight any problems

or challenges they are facing. This givesthem an opportunity to discuss issues and get support from colleagues to identify solutions.

Caseload management The aim is to make sure that clinical staffhave manageable caseloads and that theyare providing the level of care and supportthat individual service users need. We haveintroduced tools that assist with this andstandard processes that help staff managetheir diaries.

There have been challenges along the waybut we are starting to see the benefits,including a reduction in our waiting times (particularly in children and youngpeople’s services).

Donna Sweet, head of service for childrenand young people’s services in CountyDurham and Darlington said: “Before PPCSwe had huge problems with waiting times.

“We’d tried other initiatives in the past butwe hadn’t been able to sustainimprovements and hundreds of youngpeople were waiting over nine weeks for an

appointment. There’s much moretransparency now and staff are able to reactquickly to increases in referrals and respondto problems as they arise.”

The results speak for themselves – waitingtimes have dramatically reduced and sinceSeptember the teams are consistentlymeeting their targets. No-one waits morethan nine weeks for an appointment andmost young people (87%) are seen withinfour weeks.

Purposeful andproductive communityservices (PPCS)

Donna Sweet (right) reviewsher teams’ performance

“PPCS gave us the opportunity to do thingsdifferently and think about longer term solutions”

Donna Sweet

Brent Kilmurray

Cell members at their visual display board



News in brief

What’s going onTo publicise your service news in insight, social media orthe press, contact the communications team at West ParkHospital, Darlington, give us a call on 01325 552023 oremail [email protected]

Keep up to date with what’s happening at TEWV, followus on social media:

/tewvft @TEWV

Twiddlemuffs and forget-me-notsKnaresborough Women’sInstitute has knittedTwiddlemuffs and forget-me-not flowers to provide sensorystimulation for people withdementia. Occupationaltherapists at Alexander House,Harrogate will distribute theflowers to patients duringDementia Awareness Week inMay to show that people withdementia are not forgotten.

Clinical coding team The Trust’s clinical coding team, Roseberry Park, Middlesbrough,

attained a level three score for their accuracy in a recent audit

for the sixth consecutive year. Level three is the highest level

score that can be achieved. The team demonstrates a

consistently high level of commitment to data quality.

Generousdonation fromlocal business Auckland Park Hospital, BishopAuckland, had a donation of £400

from local hairdressers 'CapricornHair Design'. The hairdressers raisemoney every year and this yearhave donated the money to ourwards. The money will be used toimprove the hospital’s garden forpatients to be able to enjoy overthe summer.

HopesandwishestreeSouth Durham CAMHS

have recently

purchased a wishing

tree for children and

young people to write

their hopes and wishes

on. When young

people come into the

Acley Centre, Newton

Aycliffe, they can write

their wishes on a tag

and place them on the

tree.

Malodeon cinemaroom now open forpatients

The transformation of an emptyroom into the colourful ‘Malodeon’cinema, complete with red cinema-style chairs and stage curtains, wasinspired by ward manager SharonWalker and led by Steven Coates,healthcare assistant.

Films from the past are shown atMalodeon to help stimulatememory and reminiscence, and

patients and staff on the lowsecurity inpatient ward for men over55 helped design the cinema’stheme and style; colourful wall artincludes a popcorn seller, usher,ticket booth and Charlie Chaplin.

Steven said: “The enthusiasm ofpatients has really shone through.Although it’s still early days‘Malodeon’ is proving to be verypopular with service users.”

A new cinema has opened on Mallard Ward,Ridgeway, Roseberry Park, Middlesbrough givingpatients the chance to socialise more and enjoy abetter quality of life.

Business plan updateThe Trust Board has approved our Business Plan for 2017/18 to 2019/20, which

has been developed and informed by engagement with a range of internal and

external stakeholders. The Plan includes 15 priorities, including recovery,

purposeful and productive community services, model wards, improving IT for

clinical services and strengthening ‘The TEWV Way’ along with some locality-

specific priorities such as the construction of the new mental health hospital in

York. The Plan, and a summary, can be found at www.tewv.nhs.uk/businessplan


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